Byrider Sales of Indiana S, Inc.

In the case of Katrina Anderson, we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question.  Ms. [redacted] is upset regarding her vehicle.  As a result, she would like to have the vehicle repaired or receive a refund.   Ms. [redacted]...

purchased a 2006 Buick Lucerne on November 6, 2014 from the company-owned J.D. Byrider located in Monroeville, PA.  The vehicle is covered by a 36 month or 36,000 mile limited warranty which mainly covers the major components of the power train. While the company-owned J.D. Byrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use.  Account notes indicate that Ms. Anderson has a service appointment scheduled for June 9, 2016.  At that time, her vehicle will be further diagnosed and any mechanical issues will be addressed.  According to the service manager, the service center has not been able to confirm a hard shift issue with the transmission.   J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider/CNAC was sorry to learn of Ms. Anderson’s dissatisfaction as expressed in her complaint to your office.  The company-owned J.D. Byrider/CNAC will continue to accommodate Ms. Anderson to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.D. Byrider/CNAC Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question.  Ms. [redacted] is requesting a refund.  Please note that since filingthe complaint, this matter has been...

resolved. Records indicate that Ms. [redacted] visited the company-owned J.D. Byrider located inLafayette, IN on March 12, 2015.  At that time Ms. [redacted] put a down payment on a vehicle.  She then stated that she was going to look atanother vehicle and get back with the salesperson.  After some time, Ms. [redacted] changed her mind and decided not to purchase with J.D. Byrider. Per management, Ms. [redacted] has been contacted and a check is being sentto her address on file.  The company-owned J.D. Byrider/CNAC would like to apologize to Ms. [redacted] for anyinconvenience that she may have experienced, and wishes her all of the best inher future endeavors.Thanks,J.D. Byrider/CNAC Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question.  Ms. [redacted] is upset regarding the sales process.  As a result, she is requesting a referral fee. Madison [redacted] purchased a 2012 Chevrolet Cruze on May...

4, 2017 from the company-owned J.D. Byrider located in Indianapolis, IN.  [redacted] is listed as the co-buyer on the account.  Since filing the complaint, management has reviewed the account and Ms. [redacted] will be receiving the referral fee. J.D. Byrider strives to achieve the satisfaction of every customer.  Thecompany-ownedJ.D. Byrider/CNAC wassorryto learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office.  Once the referral has been processed, management will contact Ms. [redacted].  The company-owned J.D. Byrider/CNAC would like toapologizeto Ms. [redacted] foranyinconvenience,and hopes tomoveforwardamicably in their relationship with her.Thanks,J.D. Byrider/CNAC Customer Service

Management has since contacted Mrs. [redacted] and a service appointment was scheduled for July 18, 2016.  At that time, all of her mechanical concerns including the air conditioning will be addressed.  The service center would again like to apologize to Mrs. [redacted] for any inconvenience that she may have experienced, and hopes to move forward amicably in their relationship with her.Thanks,J.D. Byrider Customer Service

Prior topurchase, Ms. [redacted] went through aclosingprocedure where the contract was reviewed.  During this time, the purchase price and financing terms were explained to her.  Once she stated that she understood the agreement, she signed her name to the contract.  Please note that the sales process is designed to assist customers in fully understanding their contractual obligations, and that Ms. [redacted] had several opportunities to ask questions or have the contract explained in further detail.  When presented, thevehiclewas offered for sale in good faith based on the information provided in an AutoCheck title check summaryreport.  At no time was the AutoCheck title check summary report described as an all-inclusive vehiclehistoryreport.  The company-owned J.D. Byrider utilizes the information contained in the AutoCheck title summaryreportto confirm that thevehiclehas a clean title, and was never deemed a total loss.  At this time, it is recommended that Ms. [redacted] contact CNAC management at 317-354-4460.  Thecompany-ownedJ.D. Byrider/CNAC will continue to accommodate Ms. [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.D. Byrider/CNAC Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider in question.  Ms. Branch is upset regarding her vehicle.  As a result, she would like to be placed into a different vehicle.  [redacted] purchased a 2004...

Mercury Grand Marquis on April 7, 2014 from the company-owned J.D. Byrider located in Bedford, OH.  [redacted] is listed as the co-buyer on the account.  The vehicle is covered by a 36 month/unlimited mileage limited warranty which mainly covers the major components of the power train. While the company-owned J.D. Byrider understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use.  Per management, the service center has been diligent in addressing Ms. [redacted] mechanical concerns.  Account notes indicate that the limited warranty has covered a majority of the repair costs.  The service center also provided a loaner vehicle to Ms. Branch as a gesture of goodwill.  The service center does not supply full size tires with rims, however, management agreed to help procure one for Ms. Branch in the spirit of customer service.  J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider was sorry to learn of Ms. [redacted] dissatisfaction as expressed in her complaint to your office.  Nevertheless, the company-owned J.D. Byrider is unable to adhere to Ms. [redacted] requested resolution to place her into a different vehicle.  If Ms. [redacted] vehicle is currently in need of repair, it is recommended that she contact the Bedford service center directly at 440-399-0510 to schedule an appointment.  The company-owned J.D. Byrider will continue to accommodate Ms. [redacted]h to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.D. Byrider Customer Service

In the case of [redacted] we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question.  Ms. [redacted] was upset regarding her vehicle.  Please note that...

since filing the complaint, this matter has been resolved to her satisfaction. Ms. [redacted] originally purchased a 2007 Chevrolet Trailblazer on January 19, 2017 from the company-owned J.D. Byrider located in Madison, TN.  Unfortunately, she started experiencing mechanical issues after purchasing.  In the spirit of customer service, the company-owned J.D. Byrider/CNAC agreed toplaceherinto adifferentvehicle.  Account notes indicate that she was placed into 2014 Ford Focus on May 3, 2017.  Management would like to apologize to Ms. [redacted] for any inconvenience.   J.D. Byrider strives to achievethesatisfaction of every customer. Thecompany-ownedJ.D. Byrider/CNACwassorryto learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office.  Thecompany-ownedJ.D. Byrider/CNAC willcontinuetoaccommodateMs. [redacted] to the best of their abilities, and hopes tomoveforwardamicably in their relationship with her.Thanks,J.D. Byrider/CNAC Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Thank you for this information. We did have contact with [redacted]. We have been working through the diagnoses process for a check engine light issue. She did indeed have the vehicle in last week for the diagnoses. It was brought to us at the end of the day. The timing did not allow for us to...

complete the repairs the same day. We did confirm that the engine code indicated an evaporative emissions leak in the system. This type of issue typically does not create any performance/ drivability issues. We attempted to schedule a day when we could further test the evaporative system to pinpoint the source of the leak but we were not able to accomplish this while Ms [redacted] was here. I later spoke with her husband ,explained the process to him and again attempted to schedule a follow up appointment. He was going to speak to his wife and get back to us. As of this writing we have not been able to make an appointment for a follow up. We would be happy to set that appointment at Ms [redacted] convenience. This process will typically take a day or more depending on parts availability. It is our goal to to get this repair resolved ASAP. This is not issue that will warrant a exchange of collateral or a cancellation of the contract.  Our shop manager is a master certified tech and he will be happy to drive with Ms [redacted] to answer any other concerns she may have with the vehicle. Thank you for your time and attention to this issue.Jeff I[redacted] VP, GM 814-954-8182

Yes, however what happens when the limited warranty runs out on this vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I fully understand that it would need to be checked by the service department but the issue is I am not going to pay to have my car looked at when ive only had it two months and I do have a paper that states I have a warranty. I took it to be looked at and the manager at JD byrider stated I did not have  a warranty no matter what paper I had and was extremely rude to me about this matter. I can provide this piece of paper also.
Regards,
[redacted]