Complaint: [redacted] I am rejecting this response because: The reasons they are giving for my recycle not being picked up are not validI have my trash and recycle on the curb in receptacle provided by the company the evening prior to pick upThe GPS might say it came down my street and I'm not denying that but they did not take my recycle with themWhen I spoke to the customer service representative this week she told me that if there was a reason that they could not pick it up, because of an obstruction or un recyclable material in recycle bin that there would be a note in my account as to why and there were noneIt upsets me even more that the phone log is obviously forged, I never received a phone call back or a voicemail and I will provide a copy of my phone log from my phone company if neededOn top of all of this, I emailed the company with my concerns the same day as the Revdex.com and have yet to receive an email backI would like immediate cancellation of my account without any further financial responsibility and I would like them to waive the day cancellation notice considering they are not withholding their end of contract Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I will not pay extra fees because your drivers cant do their job properly, you can't just add charges to my account without my agreementI will my a claim with small claims court if you charge my account anymore than what the statement I already have says Regards, [redacted]
Complaint: ***
I am rejecting this response because:
Although Ctruck drive by the route on a weekly basis, it is Cbusiness route The drivers are given specific instruction whether or not to pick up the trash along that particular routeWhy should I be penalized and pay for Ccost of doing their business despite the fact that they did not pick up trash at my location?
I am also rejecting the remaining balance that Cimposed on this account as a result of them electing to terminate the contract with Bucket Brigade in retaliation to my complaint to the Revdex.comSince it is Cwho "alternately elected" to terminate their contract, Bucket Brigade should not be responsible nor further penalize for the inconvenience of Cremoving their property or the month lost of future servicesAs stated in their letter, it is Cwho "elect" to terminate the contract, my intention for writing to the Revdex.com was to find help in resolving a dispute, therefore the inconvenient cost associated should Cdecision should not be apply.
How is it a good business practice to terminate a contract at will and still charge someone for months of service that will never be given due to inconvenience? What about the inconvenience to Bucket Brigade?
Regards,
*** ***
The terms of our agreement state: “Although Contractor’sgoal is to provide scheduled service 100% of the time, we guarantee a minimumof a 95% successful service ratio on their scheduled collection day during thecourse of the contract year, and each renewal contract term thereafterCustomeragrees to
have all products out to the curb for collection by 7:00am on theirassigned service day, unobstructed, & in the proper collection receptacle.Customer agrees to provide notice within hours of a missed serviceAcustomer’s failure to comply with the service policy terms could result in theprevention of a successful scheduled collectionContractor utilizes GPSsystems in vehicles to determine whether or not our vehicle went down thestreet from the hours of 7:00am until our close of businessIf GPS confirmsC-did not go down a street, the customer will be assigned a work order, andthe trash/recycle will be collected within 24-hoursCustomers should keepwork order numbers for future reference.” This account was taken off suspended status at 1:52pm January 30th, the same day the payment was madeOur routes are not printed until 4:00pm Fridays for Saturday, and Monday services.I have attached a copy of the contract (showing the customer accepted the terms), a copy of the terms, and a copy of the GPS report.In this case GPS confirmed we went down the street (in front of the house at 7:25am)We have clear service policy outlined within the terms of our contractWe fully train our staff to handle all customer service calls including: reports of a missed service, taking payments, collection issues, etcOur Customer Service Representative handled this call exactly as she was trained, and requesting to speak with a Manager would not have resulted in a different outcome.The customer was billed on 10/1/14, went on stop service for not paying the bill on 11/18/14, and did not make payment until Friday 01/30/A concession has already been made on this accountC-could have elected to cancel the contract since the customer breached the payment policyThis would have included all liquidated breach feesPlease refer to the other outlined information within the terms of our agreement
Complaint: ***
I am rejecting this response because:I am rejecting this response because: although the account were late on those months, the full amount and all associated fees were paid as demanded,until the current disputeUp until then Cdid not have any problem with this contractIt seems that Conly had a problem with the contract after the dispute was brought to the attention of the Revdex.comCcontract and policies are skewed to conveniently protect the company, yet leave the customers with no recourse or available optionCpolicies shows lack of concerns to the customer as well as an unfair business practiceIn addition to not practicing fair business dealings, it seems Calso lack proper business ethics as well as professionalism.
Attached are three pictures taken on Moday, October 13, at 2:PM after Cpicked up their disposal binIf a picture is worth a thousand words, what does these three pictures say about C6? Cpurposely dumped these trash bags and left it exposed outside in the open for rodents and wild animals to get intoCis aware that this a food service establishment, a restaurant that is regulated and monitored by the health departmentIn leaving the trash bags exposed there, Cintentionally put the restaurant in jeopardy of being censored or penalize by the health departmentThis action is unprofessional, unethical, deliberate and extremely malicious in form; in short a retaliation
Despite Ccourse of action, my intention is the same; to find a reasonable solutionI am glad, however, that I was able to bring this situation to a governing body that can look into the legality and fairness of a company's policiesA body that can protect consumers who may or might already have encountered the same problem Although Cactions may seems justified, who is to say that the court of public opinion will have the same viewThere are two sides to every stories
Regards,
*** ***
Since all issues regarding this account matter were already addressed & in the numerous complaints previously filed we formally request the Revdex.com wipe this from the total complaint record towards C-Our position remains the samePlease see all account notes copied from the Revdex.com complaint system into *** ***'s customer file. rcvd Revdex.com compaint: I have been calling c-disposal for over weeks about them not picking up my recycle and they have failed to do anything about itThe most recent time I called, today 10-13-14, the operator was very rude blaming us as the reasonShe made every excuse such as we put it out too late, or there was a truck blocking the trash canShe at least admitted that we called last week and the was no note as to why they wouldn't pick it upShe said the GPS on the truck showed that it drove by the house the last few weeks but they never picked it upIt is frustrating that we pay for services and they are no being fulfilledWhen asked to speak with a manager or someone in charge they refused.*** our response***Our policy, and terms of our contract, regarding reports of misses is as follows: "Customer agrees to have all products out to the curb for collection by 7:00am on their assigned service day, unobstructed, & in the proper collection receptacleCustomer agrees to provide notice within hours of a missed serviceA customer's failure to comply with the service policy terms could result in the prevention of a successful scheduled collectionContractor utilizes GPS systems in vehicles to determine whether or not our vehicle went down the street from the hours of 7:00am until our close of businessIf GPS confirms C-did not go down a street, the customer will be assigned a work order, and the trash/recycle will be collected within 24-hoursCustomers should keep work order numbers for future reference." Per the GPS reports the recycle truck went down the street at 8:30am on September 10th, and at 8:33am on October 8th, (see attached)Under our policy these are not considered misses, and we will not create a work order to return to the areaAfter researching their claim we attempted to call the customer back 10:53am on 10/09/to advise of our findingsThe CSR received no answer, and left a voice mail after the third attempt. All CSR representatives are fully trained to handle phone calls, so escalating calls would not have resulted in a different outcome. Please ensure the container is unobstructed, the unit has only recyclable material in it (as defined on our website), and that it is placed out by no later than 7:00amThese are the reasons recycle drivers leave units behind when they are performing the scheduled service. ***rejected response today 10/15/:***I am rejecting this response because: The reasons they are giving for my recycle not being picked up are not validI have my trash and recycle on the curb in receptacle provided by the company the evening prior to pick upThe GPS might say it came down my street and I'm not denying that but they did not take my recycle with themWhen I spoke to the customer service representative this week she told me that if there was a reason that they could not pick it up, because of an obstruction or un recyclable material in recycle bin that there would be a note in my account as to why and there were noneIt upsets me even more that the phone log is obviously forged, I never received a phone call back or a voicemail and I will provide a copy of my phone log from my phone company if neededOn top of all of this, I emailed the company with my concerns the same day as the Revdex.com and have yet to receive an email backI would like immediate cancellation of my account without any further financial responsibility and I would like them to waive the day cancellation notice considering they are not withholding their end of contractour response ***Our phone call report is not forgedThe Call Data Tracking System is offered in conjunction with our ESI phone system, a brand widely used by businessesNo different than GPS it is an independent third party tracking device that is used by our company to track a number of things including quality assurance for our drivers & office staff. The original response remainsWe were acting in accordance with our terms & policyWe accept the cancelation requestHowever, since the contract is valid through 11/the liquidated damages are applicable & have been charged to the accountPlease also note credit was issued for services from the date we are scheduled to retrieve our units, through the end of the quarterPlease have all equipment at the curb for final pickup by 7:00am on Tuesday October 21st, Providing we get all equipment returned the final balance is listed on the attached account statementThis balance is due no later than 11/15/If the balance is not paid by the date specified the account will be placed with collections, and additional fees will applyThank you
Complaint: ***I am rejecting this response because: In response to "Although Contractor’s goal is to provide scheduled service 100% of the time, we guarantee a minimum of a 95% successful service ratio on their scheduled collection day during the course of the contract year" - Since you automatically renewed my contract you are now at 0% for the course of the year since you did not pick up my trash on the first pick up date after payment. In response to "Customer agrees to have all products out to the curb for collection by 7:00am on their assigned service day, unobstructed, & in the proper collection receptacle." - It was, hence my complaint. In response to "Customer agrees to provide notice within hours of a missed service." - I called the next day to lodge the complaintIn response to "Contractor utilizes GPS systems in vehicles to determine whether or not our vehicle went down the street from the hours of 7:00am until our close of businessIf GPS confirms C-did not go down a street, the customer will be assigned a work order, and the trash/recycle will be collected within 24-hoursCustomers should keep work order numbers for future reference.” - Your policy states that GPS will tell if the truck was on my street but does not state that it tells if the trash was picked up. This policy still does not clarify how you will determine if trash pick up was done, only that your workers went down my street. Which I am not arguing, I am arguing that they went down the street and failed to pick up. Your policy does not state what you will do if GPS confirms they went down the street and failed to pick up, it only states what you will do if the truck does not go down the street. In response to "We fully train our staff to handle all customer service calls including: reports of a missed service, taking payments, collection issues, etcOur Customer Service Representative handled this call exactly as she was trained, and requesting to speak with a Manager would not have resulted in a different outcome." - Then you need to provide additional training on customer service, because she as well as you company fails to see that you are not providing good customer service by calling your customers liarsIn response to "The customer was billed on 10/1/14, went on stop service for not paying the bill on 11/18/14, and did not make payment until Friday 01/30/A concession has already been made on this accountC-could have elected to cancel the contract since the customer breached the payment policyThis would have included all liquidated breach feesPlease refer to the other outlined information within the terms of our agreementThe customer was billed on 10/1/14, went on stop service for not paying the bill on 11/18/14, and did not make payment until Friday 01/30/A concession has already been made on this accountC-could have elected to cancel the contract since the customer breached the payment policyThis would have included all liquidated breach feesPlease refer to the other outlined information within the terms of our agreement." - This was not a concession, this was a ploy to get more money. Since my contract was up in December there was less than months to collect on in liquidated damanges, therefore you did this as a benefit for yourselves not me.Regards,
*** ***
I have previously made a complaint against this company because they repeatedly did not pick up my trashIn my previous complaint I asked for my contract to be cancelled without any fees and Cdis not approve, they said they would only cancel my contract if I paid the liquidation feesSince I can not afford that I did not approve of their offer eitherThey cancelled my service anyway without any notice even though I paid my quarterly bill from October -DecemberThe last time I had my trash picked up was November 12th even though I paid through December 31stOn top of that they say I still owe almost $in fees when I did not approve their offerDon't understand why they can deny my offer but it doesn't matter if I deny theirsI was going to mail in notice to cancel so I was not charged but they did not give me the choice because I made a previous claim to Revdex.comAll liquidaton fees erased from my account because I did not approve cancelation with fees
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meTermination of the contract by the company instead of compromise to resolve the issue identified maintains the poor quality of customer service I have been afforded by this company. The bins will be available for pick up 12/16/Regards, *** ***
Our policy, and terms of our contract, regarding reports of misses is as follows: “Customer agrees to have all products out to the curb for collection by 7:00am on their assigned service day, unobstructed, & in the proper collection receptacleCustomer agrees to provide notice within hours
of a missed serviceA customer’s failure to comply with the service policy terms could result in the prevention of a successful scheduled collectionContractor utilizes GPS systems in vehicles to determine whether or not our vehicle went down the street from the hours of 7:00am until our close of businessIf GPS confirms C-did not go down a street, the customer will be assigned a work order, and the trash/recycle will be collected within 24-hoursCustomers should keep work order numbers for future reference.”
Per the GPS reports the recycle truck went down the street at 8:30am on September 10th, and at 8:33am on October 8th, (see attached)Under our policy these are not considered misses, and we will not create a work order to return to the areaAfter researching their claim we attempted to call the customer back 10:53am on 10/09/to advise of our findingsThe CSR received no answer, and left a voice mail after the third attempt
All CSR representatives are fully trained to handle phone calls, so escalating calls would not have resulted in a different outcome
Please ensure the container is unobstructed, the unit has only recyclable material in it (as defined on our website), and that it is placed out by no later than 7:00amThese are the reasons recycle drivers leave units behind when they are performing the scheduled service
Our phone call report is not forgedThe Call Data Tracking System is offered in conjunction with our ESI phone system, a brand widely used by businessesNo different than GPS it is an independent third party tracking device that is used by our company to track a number of things including quality assurance for our drivers & office staff.
The original response remainsWe were acting in accordance with our terms & policy
We accept the cancelation requestHowever, since the contract is valid through 11/the liquidated damages are applicable & have been charged to the accountPlease also note credit was issued for services from the date we are scheduled to retrieve our units, through the end of the quarter. Please have all equipment at the curb for final pickup by 7:00am on Tuesday October 21st, Providing we get all equipment returned the final balance is listed on the attached account statementThis balance is due no later than 11/15/If the balance is not paid by the date specified the account will be placed with collections, and additional fees will apply
Thank you
Nowhere in the contract does it state credit will be issued for the monthly service amount as a result of the customer's unwillingness to pay bills timelyIt is a monthly reoccurring rateOur trucks are routed & drive by this location at least once per week as stated in the agreement, and
the customer still has our equipment on site to use for disposalThe suspension of the service is used as a last resort to collect money from customers who fail to pay their accounts timely
This being said, we have decided not to charge September on the account & alternately elect to go with an option that is spelled out in the agreement. Based upon the problematic payment history C-is terminating our agreement with Bucket BrigadePlease let this serve as the official notice we will be by to collect our equipment on Monday October 13th, The final bill is attached, including the liquidated damagesThe amount of is due no later than October 31, If unpaid the balance will be placed with collections/our attorney, and additional fees will apply
Ms. [redacted] signed up for services by processing the agreement online 10/27/14. In order to proceed customers must enter their personal information & "Agree" to the terms of the contract by clicking the "Accept" box. Failure to agree to the terms of the contract, will not allow a customer to...
continue. Furthermore, no price quotes are given on our site. Please see the attached agreement sheet. We delivered containers on 10/31/14, the customer did not call our office until 11/06/14, seven days after the carts arrived at the location. When we tried to reach Ms. [redacted] to collect the account balance prior to turning over to collections, she hung up the phone on our staff. In order to resolve this matter the balance must be paid to the collections agency.
In the past year the account was paid late seven of twelve months. There was more than enough cause for us to carry out this portion of the contract: "In the event that any payment is not made when due, Contractor may terminate this Agreement on notice to Customer, recover any equipment on the premises of Customer and recover the liquidated damages described above."
C-6 is not interested in negotiating, our original response will remain. We are acting well within the terms of the agreement. If the balance of 505.24 is not paid by October 31st, 2014 the account will be placed with a collections agency/attorney.
We have attached the following information for the BetterBusiness Bureau's review. 1.) The Screen Shot of the "Sign Up Now" page (2 pages) which reflects the customer selecting a type of service, entering all personal information for the agreement, an option to view the terms, and agreeing to the...
terms (which must be done in order to proceed).2.)C-6 Disposal Terms (3 pages) reflects the entire agreement. 3.) The Subscription Sign up Sheet (1 page) generated after [redacted] signed up for services, and agreed to the terms of the contract. 4.) An email generated the morning after the sign up (2 pages) giving a detailed explanation of: all services, the start date of the contract, the types of debris, etc. The documentation proves C-6 did not operate in an unethical manner. All information is made clear to our customers ahead of signing up for services, and confirmation emails are sent to confirm. However, based upon the customer's misrepresentation of C-6 in their complaint, we are electing to terminate the service agreement. Our container collection truck will be out tomorrow. Please ensure all equipment is placed at the street for removal *no later than 7:00amon 12/16/14*. If we are unable to retrieve our units, the cost of replacement will be billed to the customer. When the equipment is collected, all charges to this account will be credited.
[redacted] continues to overload our containers by weight/volume. They are placing non compactible/construction material inside the unit. These actions go against the terms of our contract (*please see the attached).Servicing this type of material, inside a frontload container can...
cause: injury to our driver, damage to C-6 owned equipment, damage to our vehicle, and potential risk others as well. Due to the seriousness of the actions on the part of the customer please remove all construction/non compactible debris from our container between now & Thursday of next week so we can final the unit, and close the account. Any services we were incapable of performing were a direct result of the customer's violation of the agreement.
The service bill was mailed on 03/27/15 for 56.26. The payment made on 04/27 but only in the amount of 37.51. The computer system does not take individual circumstances into account, so any account with a balance is at risk of being suspended until payment is caught up to current. We have...
credited the reinstatement fee since the reinstatement of service is not needed. The balance from 05/15/15 - 06/30/15 will be credited. We will schedule the containers to be picked up from the residence next Wednesday 06/03/15, please have the containers outside by 7:00am. Please forward your official move documentation (ex: copy of your new lease agreement, USPS address change confirmation, military orders, etc.) identifying your new address to [redacted] . Once this is received, & the equipment is returned, we will be issuing a credit in the amount of 11.27. This will be mailed to your new address.Thank you.
The contract was canceled at the customer's request 02/09/16. Please see the attached statement reflecting: the liquidated breach fees, credit for the remainder of the quarter (02/09/16-03/31), equipment fees, and the additional collection costs. The contract, and terms of our agreement, are attached as well.Whether the carts would have been charged on 02/09, or 05/12, the actual equipment fee is the same. Friday 06/17/16 will be the fifth attempt to retrieve our company owned property. We stand by the original response. If the equipment is successfully collected Friday a credit in the amount of 194.85 will be issued to the balance of 353.88, leaving 159.03 due to Account Services.
Complaint: [redacted] I am rejecting this response because: The reasons they are giving for my recycle not being picked up are not validI have my trash and recycle on the curb in receptacle provided by the company the evening prior to pick upThe GPS might say it came down my street and I'm not denying that but they did not take my recycle with themWhen I spoke to the customer service representative this week she told me that if there was a reason that they could not pick it up, because of an obstruction or un recyclable material in recycle bin that there would be a note in my account as to why and there were noneIt upsets me even more that the phone log is obviously forged, I never received a phone call back or a voicemail and I will provide a copy of my phone log from my phone company if neededOn top of all of this, I emailed the company with my concerns the same day as the Revdex.com and have yet to receive an email backI would like immediate cancellation of my account without any further financial responsibility and I would like them to waive the day cancellation notice considering they are not withholding their end of contract Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I will not pay extra fees because your drivers cant do their job properly, you can't just add charges to my account without my agreementI will my a claim with small claims court if you charge my account anymore than what the statement I already have says Regards, [redacted]
Complaint: ***
I am rejecting this response because:
Although Ctruck drive by the route on a weekly basis, it is Cbusiness route The drivers are given specific instruction whether or not to pick up the trash along that particular routeWhy should I be penalized and pay for Ccost of doing their business despite the fact that they did not pick up trash at my location?
I am also rejecting the remaining balance that Cimposed on this account as a result of them electing to terminate the contract with Bucket Brigade in retaliation to my complaint to the Revdex.comSince it is Cwho "alternately elected" to terminate their contract, Bucket Brigade should not be responsible nor further penalize for the inconvenience of Cremoving their property or the month lost of future servicesAs stated in their letter, it is Cwho "elect" to terminate the contract, my intention for writing to the Revdex.com was to find help in resolving a dispute, therefore the inconvenient cost associated should Cdecision should not be apply.
How is it a good business practice to terminate a contract at will and still charge someone for months of service that will never be given due to inconvenience? What about the inconvenience to Bucket Brigade?
Regards,
*** ***
The terms of our agreement state: “Although Contractor’sgoal is to provide scheduled service 100% of the time, we guarantee a minimumof a 95% successful service ratio on their scheduled collection day during thecourse of the contract year, and each renewal contract term thereafterCustomeragrees to
have all products out to the curb for collection by 7:00am on theirassigned service day, unobstructed, & in the proper collection receptacle.Customer agrees to provide notice within hours of a missed serviceAcustomer’s failure to comply with the service policy terms could result in theprevention of a successful scheduled collectionContractor utilizes GPSsystems in vehicles to determine whether or not our vehicle went down thestreet from the hours of 7:00am until our close of businessIf GPS confirmsC-did not go down a street, the customer will be assigned a work order, andthe trash/recycle will be collected within 24-hoursCustomers should keepwork order numbers for future reference.” This account was taken off suspended status at 1:52pm January 30th, the same day the payment was madeOur routes are not printed until 4:00pm Fridays for Saturday, and Monday services.I have attached a copy of the contract (showing the customer accepted the terms), a copy of the terms, and a copy of the GPS report.In this case GPS confirmed we went down the street (in front of the house at 7:25am)We have clear service policy outlined within the terms of our contractWe fully train our staff to handle all customer service calls including: reports of a missed service, taking payments, collection issues, etcOur Customer Service Representative handled this call exactly as she was trained, and requesting to speak with a Manager would not have resulted in a different outcome.The customer was billed on 10/1/14, went on stop service for not paying the bill on 11/18/14, and did not make payment until Friday 01/30/A concession has already been made on this accountC-could have elected to cancel the contract since the customer breached the payment policyThis would have included all liquidated breach feesPlease refer to the other outlined information within the terms of our agreement
Complaint: ***
I am rejecting this response because:I am rejecting this response because: although the account were late on those months, the full amount and all associated fees were paid as demanded,until the current disputeUp until then Cdid not have any problem with this contractIt seems that Conly had a problem with the contract after the dispute was brought to the attention of the Revdex.comCcontract and policies are skewed to conveniently protect the company, yet leave the customers with no recourse or available optionCpolicies shows lack of concerns to the customer as well as an unfair business practiceIn addition to not practicing fair business dealings, it seems Calso lack proper business ethics as well as professionalism.
Attached are three pictures taken on Moday, October 13, at 2:PM after Cpicked up their disposal binIf a picture is worth a thousand words, what does these three pictures say about C6? Cpurposely dumped these trash bags and left it exposed outside in the open for rodents and wild animals to get intoCis aware that this a food service establishment, a restaurant that is regulated and monitored by the health departmentIn leaving the trash bags exposed there, Cintentionally put the restaurant in jeopardy of being censored or penalize by the health departmentThis action is unprofessional, unethical, deliberate and extremely malicious in form; in short a retaliation
Despite Ccourse of action, my intention is the same; to find a reasonable solutionI am glad, however, that I was able to bring this situation to a governing body that can look into the legality and fairness of a company's policiesA body that can protect consumers who may or might already have encountered the same problem Although Cactions may seems justified, who is to say that the court of public opinion will have the same viewThere are two sides to every stories
Regards,
*** ***
Since all issues regarding this account matter were already addressed & in the numerous complaints previously filed we formally request the Revdex.com wipe this from the total complaint record towards C-Our position remains the samePlease see all account notes copied from the Revdex.com complaint system into *** ***'s customer file. rcvd Revdex.com compaint: I have been calling c-disposal for over weeks about them not picking up my recycle and they have failed to do anything about itThe most recent time I called, today 10-13-14, the operator was very rude blaming us as the reasonShe made every excuse such as we put it out too late, or there was a truck blocking the trash canShe at least admitted that we called last week and the was no note as to why they wouldn't pick it upShe said the GPS on the truck showed that it drove by the house the last few weeks but they never picked it upIt is frustrating that we pay for services and they are no being fulfilledWhen asked to speak with a manager or someone in charge they refused.*** our response***Our policy, and terms of our contract, regarding reports of misses is as follows: "Customer agrees to have all products out to the curb for collection by 7:00am on their assigned service day, unobstructed, & in the proper collection receptacleCustomer agrees to provide notice within hours of a missed serviceA customer's failure to comply with the service policy terms could result in the prevention of a successful scheduled collectionContractor utilizes GPS systems in vehicles to determine whether or not our vehicle went down the street from the hours of 7:00am until our close of businessIf GPS confirms C-did not go down a street, the customer will be assigned a work order, and the trash/recycle will be collected within 24-hoursCustomers should keep work order numbers for future reference." Per the GPS reports the recycle truck went down the street at 8:30am on September 10th, and at 8:33am on October 8th, (see attached)Under our policy these are not considered misses, and we will not create a work order to return to the areaAfter researching their claim we attempted to call the customer back 10:53am on 10/09/to advise of our findingsThe CSR received no answer, and left a voice mail after the third attempt. All CSR representatives are fully trained to handle phone calls, so escalating calls would not have resulted in a different outcome. Please ensure the container is unobstructed, the unit has only recyclable material in it (as defined on our website), and that it is placed out by no later than 7:00amThese are the reasons recycle drivers leave units behind when they are performing the scheduled service. ***rejected response today 10/15/:***I am rejecting this response because: The reasons they are giving for my recycle not being picked up are not validI have my trash and recycle on the curb in receptacle provided by the company the evening prior to pick upThe GPS might say it came down my street and I'm not denying that but they did not take my recycle with themWhen I spoke to the customer service representative this week she told me that if there was a reason that they could not pick it up, because of an obstruction or un recyclable material in recycle bin that there would be a note in my account as to why and there were noneIt upsets me even more that the phone log is obviously forged, I never received a phone call back or a voicemail and I will provide a copy of my phone log from my phone company if neededOn top of all of this, I emailed the company with my concerns the same day as the Revdex.com and have yet to receive an email backI would like immediate cancellation of my account without any further financial responsibility and I would like them to waive the day cancellation notice considering they are not withholding their end of contractour response ***Our phone call report is not forgedThe Call Data Tracking System is offered in conjunction with our ESI phone system, a brand widely used by businessesNo different than GPS it is an independent third party tracking device that is used by our company to track a number of things including quality assurance for our drivers & office staff. The original response remainsWe were acting in accordance with our terms & policyWe accept the cancelation requestHowever, since the contract is valid through 11/the liquidated damages are applicable & have been charged to the accountPlease also note credit was issued for services from the date we are scheduled to retrieve our units, through the end of the quarterPlease have all equipment at the curb for final pickup by 7:00am on Tuesday October 21st, Providing we get all equipment returned the final balance is listed on the attached account statementThis balance is due no later than 11/15/If the balance is not paid by the date specified the account will be placed with collections, and additional fees will applyThank you
Complaint: ***I am rejecting this response because: In response to "Although Contractor’s goal is to provide scheduled service 100% of the time, we guarantee a minimum of a 95% successful service ratio on their scheduled collection day during the course of the contract year" - Since you automatically renewed my contract you are now at 0% for the course of the year since you did not pick up my trash on the first pick up date after payment. In response to "Customer agrees to have all products out to the curb for collection by 7:00am on their assigned service day, unobstructed, & in the proper collection receptacle." - It was, hence my complaint. In response to "Customer agrees to provide notice within hours of a missed service." - I called the next day to lodge the complaintIn response to "Contractor utilizes GPS systems in vehicles to determine whether or not our vehicle went down the street from the hours of 7:00am until our close of businessIf GPS confirms C-did not go down a street, the customer will be assigned a work order, and the trash/recycle will be collected within 24-hoursCustomers should keep work order numbers for future reference.” - Your policy states that GPS will tell if the truck was on my street but does not state that it tells if the trash was picked up. This policy still does not clarify how you will determine if trash pick up was done, only that your workers went down my street. Which I am not arguing, I am arguing that they went down the street and failed to pick up. Your policy does not state what you will do if GPS confirms they went down the street and failed to pick up, it only states what you will do if the truck does not go down the street. In response to "We fully train our staff to handle all customer service calls including: reports of a missed service, taking payments, collection issues, etcOur Customer Service Representative handled this call exactly as she was trained, and requesting to speak with a Manager would not have resulted in a different outcome." - Then you need to provide additional training on customer service, because she as well as you company fails to see that you are not providing good customer service by calling your customers liarsIn response to "The customer was billed on 10/1/14, went on stop service for not paying the bill on 11/18/14, and did not make payment until Friday 01/30/A concession has already been made on this accountC-could have elected to cancel the contract since the customer breached the payment policyThis would have included all liquidated breach feesPlease refer to the other outlined information within the terms of our agreementThe customer was billed on 10/1/14, went on stop service for not paying the bill on 11/18/14, and did not make payment until Friday 01/30/A concession has already been made on this accountC-could have elected to cancel the contract since the customer breached the payment policyThis would have included all liquidated breach feesPlease refer to the other outlined information within the terms of our agreement." - This was not a concession, this was a ploy to get more money. Since my contract was up in December there was less than months to collect on in liquidated damanges, therefore you did this as a benefit for yourselves not me.Regards,
*** ***
I have previously made a complaint against this company because they repeatedly did not pick up my trashIn my previous complaint I asked for my contract to be cancelled without any fees and Cdis not approve, they said they would only cancel my contract if I paid the liquidation feesSince I can not afford that I did not approve of their offer eitherThey cancelled my service anyway without any notice even though I paid my quarterly bill from October -DecemberThe last time I had my trash picked up was November 12th even though I paid through December 31stOn top of that they say I still owe almost $in fees when I did not approve their offerDon't understand why they can deny my offer but it doesn't matter if I deny theirsI was going to mail in notice to cancel so I was not charged but they did not give me the choice because I made a previous claim to Revdex.comAll liquidaton fees erased from my account because I did not approve cancelation with fees
Complaint: ***I am rejecting this response because: They did not address of respond to my response.Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meTermination of the contract by the company instead of compromise to resolve the issue identified maintains the poor quality of customer service I have been afforded by this company. The bins will be available for pick up 12/16/Regards, *** ***
We addressed all concerns mentioned in the first response in detail, and provided documentationOur response remains the same
Our policy, and terms of our contract, regarding reports of misses is as follows: “Customer agrees to have all products out to the curb for collection by 7:00am on their assigned service day, unobstructed, & in the proper collection receptacleCustomer agrees to provide notice within hours
of a missed serviceA customer’s failure to comply with the service policy terms could result in the prevention of a successful scheduled collectionContractor utilizes GPS systems in vehicles to determine whether or not our vehicle went down the street from the hours of 7:00am until our close of businessIf GPS confirms C-did not go down a street, the customer will be assigned a work order, and the trash/recycle will be collected within 24-hoursCustomers should keep work order numbers for future reference.”
Per the GPS reports the recycle truck went down the street at 8:30am on September 10th, and at 8:33am on October 8th, (see attached)Under our policy these are not considered misses, and we will not create a work order to return to the areaAfter researching their claim we attempted to call the customer back 10:53am on 10/09/to advise of our findingsThe CSR received no answer, and left a voice mail after the third attempt
All CSR representatives are fully trained to handle phone calls, so escalating calls would not have resulted in a different outcome
Please ensure the container is unobstructed, the unit has only recyclable material in it (as defined on our website), and that it is placed out by no later than 7:00amThese are the reasons recycle drivers leave units behind when they are performing the scheduled service
Our phone call report is not forgedThe Call Data Tracking System is offered in conjunction with our ESI phone system, a brand widely used by businessesNo different than GPS it is an independent third party tracking device that is used by our company to track a number of things including quality assurance for our drivers & office staff.
The original response remainsWe were acting in accordance with our terms & policy
We accept the cancelation requestHowever, since the contract is valid through 11/the liquidated damages are applicable & have been charged to the accountPlease also note credit was issued for services from the date we are scheduled to retrieve our units, through the end of the quarter. Please have all equipment at the curb for final pickup by 7:00am on Tuesday October 21st, Providing we get all equipment returned the final balance is listed on the attached account statementThis balance is due no later than 11/15/If the balance is not paid by the date specified the account will be placed with collections, and additional fees will apply
Thank you
Nowhere in the contract does it state credit will be issued for the monthly service amount as a result of the customer's unwillingness to pay bills timelyIt is a monthly reoccurring rateOur trucks are routed & drive by this location at least once per week as stated in the agreement, and
the customer still has our equipment on site to use for disposalThe suspension of the service is used as a last resort to collect money from customers who fail to pay their accounts timely
This being said, we have decided not to charge September on the account & alternately elect to go with an option that is spelled out in the agreement. Based upon the problematic payment history C-is terminating our agreement with Bucket BrigadePlease let this serve as the official notice we will be by to collect our equipment on Monday October 13th, The final bill is attached, including the liquidated damagesThe amount of is due no later than October 31, If unpaid the balance will be placed with collections/our attorney, and additional fees will apply
Ms. [redacted] signed up for services by processing the agreement online 10/27/14. In order to proceed customers must enter their personal information & "Agree" to the terms of the contract by clicking the "Accept" box. Failure to agree to the terms of the contract, will not allow a customer to...
continue. Furthermore, no price quotes are given on our site. Please see the attached agreement sheet. We delivered containers on 10/31/14, the customer did not call our office until 11/06/14, seven days after the carts arrived at the location. When we tried to reach Ms. [redacted] to collect the account balance prior to turning over to collections, she hung up the phone on our staff. In order to resolve this matter the balance must be paid to the collections agency.
In the past year the account was paid late seven of twelve months. There was more than enough cause for us to carry out this portion of the contract: "In the event that any payment is not made when due, Contractor may terminate this Agreement on notice to Customer, recover any equipment on the premises of Customer and recover the liquidated damages described above."
C-6 is not interested in negotiating, our original response will remain. We are acting well within the terms of the agreement. If the balance of 505.24 is not paid by October 31st, 2014 the account will be placed with a collections agency/attorney.
We have attached the following information for the BetterBusiness Bureau's review. 1.) The Screen Shot of the "Sign Up Now" page (2 pages) which reflects the customer selecting a type of service, entering all personal information for the agreement, an option to view the terms, and agreeing to the...
terms (which must be done in order to proceed).2.)C-6 Disposal Terms (3 pages) reflects the entire agreement. 3.) The Subscription Sign up Sheet (1 page) generated after [redacted] signed up for services, and agreed to the terms of the contract. 4.) An email generated the morning after the sign up (2 pages) giving a detailed explanation of: all services, the start date of the contract, the types of debris, etc. The documentation proves C-6 did not operate in an unethical manner. All information is made clear to our customers ahead of signing up for services, and confirmation emails are sent to confirm. However, based upon the customer's misrepresentation of C-6 in their complaint, we are electing to terminate the service agreement. Our container collection truck will be out tomorrow. Please ensure all equipment is placed at the street for removal *no later than 7:00amon 12/16/14*. If we are unable to retrieve our units, the cost of replacement will be billed to the customer. When the equipment is collected, all charges to this account will be credited.
[redacted] continues to overload our containers by weight/volume. They are placing non compactible/construction material inside the unit. These actions go against the terms of our contract (*please see the attached).Servicing this type of material, inside a frontload container can...
cause: injury to our driver, damage to C-6 owned equipment, damage to our vehicle, and potential risk others as well. Due to the seriousness of the actions on the part of the customer please remove all construction/non compactible debris from our container between now & Thursday of next week so we can final the unit, and close the account. Any services we were incapable of performing were a direct result of the customer's violation of the agreement.
The service bill was mailed on 03/27/15 for 56.26. The payment made on 04/27 but only in the amount of 37.51. The computer system does not take individual circumstances into account, so any account with a balance is at risk of being suspended until payment is caught up to current. We have...
credited the reinstatement fee since the reinstatement of service is not needed. The balance from 05/15/15 - 06/30/15 will be credited. We will schedule the containers to be picked up from the residence next Wednesday 06/03/15, please have the containers outside by 7:00am. Please forward your official move documentation (ex: copy of your new lease agreement, USPS address change confirmation, military orders, etc.) identifying your new address to [redacted] . Once this is received, & the equipment is returned, we will be issuing a credit in the amount of 11.27. This will be mailed to your new address.Thank you.
The contract was canceled at the customer's request 02/09/16. Please see the attached statement reflecting: the liquidated breach fees, credit for the remainder of the quarter (02/09/16-03/31), equipment fees, and the additional collection costs. The contract, and terms of our agreement, are attached as well.Whether the carts would have been charged on 02/09, or 05/12, the actual equipment fee is the same. Friday 06/17/16 will be the fifth attempt to retrieve our company owned property. We stand by the original response. If the equipment is successfully collected Friday a credit in the amount of 194.85 will be issued to the balance of 353.88, leaving 159.03 due to Account Services.