Complaint: 1[redacted]
I am rejecting this response because: Page 3 of fax is not legible.
Can anyone from C6 or the Revdex.com actually read this, I can't? C6 is citing terms of a lease that is a unreadable NON LEASE !!!!!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I would have never signed a contract that renews automatically with customer knowing it. Your terms are not presented in a way that your customer knows what they are signing. The term should not only be presented when signing up. But should also be mailed to all members if you are planning to renew a yearly contract without a customers consent. What you are doing is very decetful and should be against the law. I plan on researching the more and contacting every person I know that is doing business with you and if your renewing there terms without them agreeing to allow and annual contract renewal. Then we will push for everyone to be reimburse for every $ that they were forced to pay. I also want this to be on record that I DO NOT WANT RENEW MY SERVICE WITH YOU. This will be followed up in writing.
Regards,
[redacted]
Our original response remains the same. Mr. [redacted] can contact Account Services to pay the delinquent bill.Additionally we would like to add that our company does not respond to comments on public forums made by our organization. Without written consent we cannot divulge the individual account circumstances. We will add that many of these customers have been placed on stop service for non payment, cannot be verified as even being a customer of C6 (could be a competitor), and in a few already being pursued in a court of law.
None of the information provided change the terms of the agreement between our firm & the customer. C-6 does not respond to Google, Yelp, Yahoo, etc. reviews, as websites like these have no pre-requirements for user submission. Additionally, C-6 does not use competitors as a template for how we operate our business.The other items were addressed in our original response.
We are contracted to provide the service at a certain frequency per week, and are not bound to certain days or times. The 112.67 was the amount of the liquidated breach fees. However, the account had an outstanding balance of 63.09. Once the final fee of 21.65 was added, and the credit of -40.65 for services (02/01/17 - 03/31/17) was deducted it leaves a remaining balance of 44.08. Thank You.
Complaint: [redacted]
I am rejecting this response because: I called imediately.I would like proof that I waited six days to call...furthermore u stated yourself u do not give quotes on your website,so????? My point exactly... I did not sign any form on being billed nor did I have to sign up with a credit card or check online to seal the deal.. your company needs to state it better that you do not give quotes online,and that if you hit the agree box you are signing up for service,not getting a quote..
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The company still fails to admit that they did not provide the information when it should have been provided. I will gladly pay for services for the time that I had it tomorrow. But the Breach of Contract Fee and Pick Up Fee is something that should have been communicated when I initially called to cancel. It is the companies job to be transparent and communicate with customers charges in the event that a breach of contract is being made. Assumptions should never be made, and it should never take a complaint for information to be given.It is now apparent that this company or at least it's customer service reps and management merely like to play the "Gotcha" game to put charges on an account before advising of the charges. I will be taking this matter up to the CEO, not only for myself, but for all of the other 30+ complaints that this company has already recieved. By reviewing all of the complaints, I believe that this company should have learned a lesson or two, but it is obvious that they are not in the business of improving, but only taking.
Regards,
[redacted]
Please see the Sign Up Now area of our website. Customers have the option to select twice per week service which includes the cart, recycle bin, and up to 2 additional 32 gallon bags of trash, or once per week service which only includes one cart for each (no additional items). Ms. [redacted]...
elected for the once per week option (sign up confirmation attached). Since the start of service, 12/21/14, C-6 has only received three complaints from this customer. The first on 02/29/16 resulted from the customer having trash inside her recycle unit. Recycle cans cannot be collected with contaminated debris, or the entire load is at risk of being rejected and sent to the landfill. The customer expressed herself by screaming and cursing at C-6 office staff. Ms. [redacted] called in a miss on 07/07/16. After researching, it was determined she did not place the can out on her scheduled day. We received the call yesterday on 03/29/17 that Ms. [redacted] was unhappy we didn't pick up the additional bags of trash sitting outside of her can. Our customer service team explained since she was a once per week customer no additional bags were included. However, we offered to put in a separate work order for collection, which does have a small fee involved (1.00 per bag). She advised us she wasn't paying us anything extra, and would be contacting the Revdex.com to resolve the matter on her behalf. In all three instances C-6 staff adhered to company policy, and terms of the agreement. Everyone is trained to handle calls like these, and the options given are not subject to change.
Our original response remains the same. We are acting in accordance with our contract. Customers have the ability to review contract terms before accepting agreements. Please submit payment for the balance due to avoid additional collection activity.
We have attached a copy of the original confirmation of acceptance, and the terms of the agreement. This account has had service since 02/01/11. During this time we have six documented misses: 02/07/11, 02/09/11, 02/14/11, 07/12/13, 05/05/14, & 06/11/15. Since the start of the agreement there...
have been approximately 803.56 services, making the service collection ratio 99.25%. During the past year we only have one documented miss on 06/11/15, and with 155.88 services, this puts the collection ratio at 99.36%.The customer service department is trained to handle these types of calls, and given autonomy to answer questions on the company's behalf. The resolution provided was in accordance with company policy, and is not subject to change. The contract is in effect until 02/01/17. The customer can remain with C-6 through the duration, providing proper notice 60 days prior to renewal via certified mail, or cancel now by sending the official cancelation letter with a payment of $155.81. Either option would fulfill the terms of the contract.
Complaint: [redacted]
I am rejecting this response because:I feel that C-6 Disposal Systems is practicing unfair business practices forcing their customers to tolerate their poor customer service and unprofessional communication. In addition, they are trying to mislead me so that they can force me to pay far more than my quarterly statement by using their terms to transfer their attorney and collection fees onto my billing along with their quarterly charge. To ensure this is CLEAR, I am NOT cancelling my services with C-6 so that I could incur even more charges by them. If they cancel or retrieve my trash cans, I will use this message as my proof that C-6 wrongly cancelled my services at [redacted]. I will terminate my services with them as they are demanding in June 2017 and my cancellation letter has already been received by them as stated in a previous message from C-6 to Revdex.com.I ask that Revdex.com re-evaluate their A+ rating of this company so that consumers know the TRUTH about this company. I ask that Revdex.com consider the public ratings coming from Google (over 90 responses), Yelp reviews, and all other reviews on the Internet so that the Revdex.com rating mirrors the dissatisfaction that consumers are expressing. Thank you Revdex.com for your time and effort in attempting to assist me in resolving this matter.
Regards,
[redacted]
Complaint: 1[redacted]
I am rejecting this response because: Page 3 of fax is not legible.
Can anyone from C6 or the Revdex.com actually read this, I can't? C6 is citing terms of a lease that is a unreadable NON LEASE !!!!!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I would have never signed a contract that renews automatically with customer knowing it. Your terms are not presented in a way that your customer knows what they are signing. The term should not only be presented when signing up. But should also be mailed to all members if you are planning to renew a yearly contract without a customers consent. What you are doing is very decetful and should be against the law. I plan on researching the more and contacting every person I know that is doing business with you and if your renewing there terms without them agreeing to allow and annual contract renewal. Then we will push for everyone to be reimburse for every $ that they were forced to pay. I also want this to be on record that I DO NOT WANT RENEW MY SERVICE WITH YOU. This will be followed up in writing.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because my problem still is not resolved.
Regards,
[redacted]
Our original response remains the same. Mr. [redacted] can contact Account Services to pay the delinquent bill.Additionally we would like to add that our company does not respond to comments on public forums made by our organization. Without written consent we cannot divulge the individual account circumstances. We will add that many of these customers have been placed on stop service for non payment, cannot be verified as even being a customer of C6 (could be a competitor), and in a few already being pursued in a court of law.
Our initial response remains the same.
None of the information provided change the terms of the agreement between our firm & the customer. C-6 does not respond to Google, Yelp, Yahoo, etc. reviews, as websites like these have no pre-requirements for user submission. Additionally, C-6 does not use competitors as a template for how we operate our business.The other items were addressed in our original response.
We are contracted to provide the service at a certain frequency per week, and are not bound to certain days or times. The 112.67 was the amount of the liquidated breach fees. However, the account had an outstanding balance of 63.09. Once the final fee of 21.65 was added, and the credit of -40.65 for services (02/01/17 - 03/31/17) was deducted it leaves a remaining balance of 44.08. Thank You.
Complaint: [redacted]
I am rejecting this response because: I called imediately.I would like proof that I waited six days to call...furthermore u stated yourself u do not give quotes on your website,so????? My point exactly... I did not sign any form on being billed nor did I have to sign up with a credit card or check online to seal the deal.. your company needs to state it better that you do not give quotes online,and that if you hit the agree box you are signing up for service,not getting a quote..
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I would like to reject the offer of Mediation for complaint ID [redacted]
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The company still fails to admit that they did not provide the information when it should have been provided. I will gladly pay for services for the time that I had it tomorrow. But the Breach of Contract Fee and Pick Up Fee is something that should have been communicated when I initially called to cancel. It is the companies job to be transparent and communicate with customers charges in the event that a breach of contract is being made. Assumptions should never be made, and it should never take a complaint for information to be given.It is now apparent that this company or at least it's customer service reps and management merely like to play the "Gotcha" game to put charges on an account before advising of the charges. I will be taking this matter up to the CEO, not only for myself, but for all of the other 30+ complaints that this company has already recieved. By reviewing all of the complaints, I believe that this company should have learned a lesson or two, but it is obvious that they are not in the business of improving, but only taking.
Regards,
[redacted]
Please see the Sign Up Now area of our website. Customers have the option to select twice per week service which includes the cart, recycle bin, and up to 2 additional 32 gallon bags of trash, or once per week service which only includes one cart for each (no additional items). Ms. [redacted]...
elected for the once per week option (sign up confirmation attached). Since the start of service, 12/21/14, C-6 has only received three complaints from this customer. The first on 02/29/16 resulted from the customer having trash inside her recycle unit. Recycle cans cannot be collected with contaminated debris, or the entire load is at risk of being rejected and sent to the landfill. The customer expressed herself by screaming and cursing at C-6 office staff. Ms. [redacted] called in a miss on 07/07/16. After researching, it was determined she did not place the can out on her scheduled day. We received the call yesterday on 03/29/17 that Ms. [redacted] was unhappy we didn't pick up the additional bags of trash sitting outside of her can. Our customer service team explained since she was a once per week customer no additional bags were included. However, we offered to put in a separate work order for collection, which does have a small fee involved (1.00 per bag). She advised us she wasn't paying us anything extra, and would be contacting the Revdex.com to resolve the matter on her behalf. In all three instances C-6 staff adhered to company policy, and terms of the agreement. Everyone is trained to handle calls like these, and the options given are not subject to change.
Our original response remains the same. We are acting in accordance with our contract. Customers have the ability to review contract terms before accepting agreements. Please submit payment for the balance due to avoid additional collection activity.
We have attached a copy of the original confirmation of acceptance, and the terms of the agreement. This account has had service since 02/01/11. During this time we have six documented misses: 02/07/11, 02/09/11, 02/14/11, 07/12/13, 05/05/14, & 06/11/15. Since the start of the agreement there...
have been approximately 803.56 services, making the service collection ratio 99.25%. During the past year we only have one documented miss on 06/11/15, and with 155.88 services, this puts the collection ratio at 99.36%.The customer service department is trained to handle these types of calls, and given autonomy to answer questions on the company's behalf. The resolution provided was in accordance with company policy, and is not subject to change. The contract is in effect until 02/01/17. The customer can remain with C-6 through the duration, providing proper notice 60 days prior to renewal via certified mail, or cancel now by sending the official cancelation letter with a payment of $155.81. Either option would fulfill the terms of the contract.
All items were addressed in the original response. We will await the customer's certified letter to proceed with further action.
Complaint: [redacted]
I am rejecting this response because:I feel that C-6 Disposal Systems is practicing unfair business practices forcing their customers to tolerate their poor customer service and unprofessional communication. In addition, they are trying to mislead me so that they can force me to pay far more than my quarterly statement by using their terms to transfer their attorney and collection fees onto my billing along with their quarterly charge. To ensure this is CLEAR, I am NOT cancelling my services with C-6 so that I could incur even more charges by them. If they cancel or retrieve my trash cans, I will use this message as my proof that C-6 wrongly cancelled my services at [redacted]. I will terminate my services with them as they are demanding in June 2017 and my cancellation letter has already been received by them as stated in a previous message from C-6 to Revdex.com.I ask that Revdex.com re-evaluate their A+ rating of this company so that consumers know the TRUTH about this company. I ask that Revdex.com consider the public ratings coming from Google (over 90 responses), Yelp reviews, and all other reviews on the Internet so that the Revdex.com rating mirrors the dissatisfaction that consumers are expressing. Thank you Revdex.com for your time and effort in attempting to assist me in resolving this matter.
Regards,
[redacted]