Please see the attached email string, original contract, and blank terms page. Mr. [redacted] is attempting to get out of a legally binding agreement without penalty. He threatened us with your organization, and the Attorney General throughout his communications with our company.Mr. [redacted] signed off,...
and utilized a fax machine as a method to submit the document. The distortion caused by faxing does not void the contract. Please refer to the area of the email string where our attorney was consulted for clarification. [redacted] reviewed the information advised: "The incorporation by reference is sufficient to bind him to those terms also. I would also note it appears that someone initialed the 2nd side also. He is bound by those terms and the case law is clear". Mr.[redacted] can be reached directly at ###-###-#### for further questions. At this point any attorney's fees brought on as a result of enforcing this agreement will be billed to the customer (cited in the bottom section of our contract terms as well). We formally request this case be closed on the basis it legally lacks merit, or substance. Again, C-6 is simply holding him to contract terms. Mr. [redacted] has already been provided the amount he will need to pay for electing to exit the contract early, or he can elect to continue the agreement through its expiration date. He will need to advise on how he would like to proceed.
In regards to [redacted]’s case, we further reviewed the case in order to evaluate it with the response you provided in your last email. On review, we wanted to request you address a few inquiries regarding your statement that the consumer “formally requested we cancel her contract through her response to the Revdex.com.” And “from what I recall [redacted] did not respond, and the matter was closed by the Revdex.com citing we made a good faith effort to resolve.” On review of the complaint, we found that the consumer did rebut your response. I have provided her additional responses below. Can you confirm whether you received this information previously and if it was taken into consideration in regards to the final response you provided in your previous email – particularly regarding whether consideration was given to [redacted] being allowed to continue her service with your company in lieu of not canceling if she was going to incur fees to do so?Most Recent MessageDate Sent: 12/4/2014 5:46:45 PMComplaint: [redacted]I am rejecting this response because:Attached is my phone log directly from at&t. All outgoing calls state the city and all incoming calls just say incoming. You can see I had zero incoming calls from C-6 on October 9th. The only call made between us is the original call I made. I can have at&t fax my phone records directly if needed.Again. I never agreed to have my contract cancelled with fees. I paid $53 on November 12th to have my trashed picked up from Oct-Dec. it says here my contract was cancelled on October 15th but you continued to pick my trash up till November 12th. You only fulfilled half of the quarterly bill I paid for. Considering I already had to pay another trash company to finish the year I do not see why I should pay you anymore money. You have all your equipment so I would just like my account to cleared.Regards,[redacted][Click to View All Consumer Messages]Date Sent: 12/4/2014 4:09:34 PMComplaint: [redacted]I am rejecting this response because:I requested to cancel my contract without further financial responsibility. You rejected my offer and said you would only cancel my contract if I paid fees. I rejected your offer as well. Even though I rejected your offer to cancel my service with fees c6 did it anyway. You cancelled my service and put $80 of fees on my name without my permission. I would have liked to send a 60 day written notice to end my contract but c6 did not give me the choice. They cancelled without sending me notice or an itemized bill of what I owe. I will also be attaching phone records to show c6 never contacted me as they claim. I would really like fees erased from my name. I already paid c6 to pick up my trash from October-December and they stopped half way through my pay period. I already had to pay another company to pick up my trash since c6 cancelled without my permission Regards,[redacted]Regarding [redacted] Case: I tried to call you at the number listed, but reached someone else’s voice mail. Please call me if you have any other questions regarding the [redacted] case questions. We gave our response on 10/15/14, and the Revdex.com closed the case citing the customer did not respond. She later rebutted our response, but not until 12/04/14, almost 6 weeks later? We were in the process of finaling the equipment & proceeding with her original request to cancel services. She also waited a month after being advised her account was going to close before making a payment, and left a message for us on 11/26/14. We were unable to reach her, but the note did say we left a voice mail. By the time she rebutted the argument our cans were picked up, the account closed, credits made, etc. We have a business to run, and a customer going back & forth on their decisions should only be allowed in a reasonable time frame. Six weeks is not a reasonable time frame.
Complaint: [redacted]
I am rejecting this response because: The reasons they are giving for my recycle not being picked up are not valid. I have my trash and recycle on the curb in receptacle provided by the company the evening prior to pick up. The GPS might say it came down my street and I'm not denying that but they did not take my recycle with them. When I spoke to the customer service representative this week she told me that if there was a reason that they could not pick it up, because of an obstruction or un recyclable material in recycle bin that there would be a note in my account as to why and there were none. It upsets me even more that the phone log is obviously forged, I never received a phone call back or a voicemail and I will provide a copy of my phone log from my phone company if needed. On top of all of this, I emailed the company with my concerns the same day as the Revdex.com and have yet to receive an email back. I would like immediate cancellation of my account without any further financial responsibility and I would like them to waive the 60 day cancellation notice considering they are not withholding their end of contract.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Per there response of the times I have contacted them is correct, I have told them that for the amount I pay and is for four times a month, I am paying for other customers trash. I am one single person and don't have trash bids that fill up till at most for twice a month pickup They don't have any respect for the elderly and as for me yelling at them, its because they have very rude customer service people working for them. They also never have the manager in charge to speck to us customers because seems that run the office them self's. I don't understand if our address is in the San Antonio city limits, we have to hire our own contracting company to pick our trash . Please advise me how I may address this issue with the City. If there is no resolution to help me, I would appreciate some one to tell me the steps I need to follow with our officials of the city.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Attached is my phone log directly from at&t. All outgoing calls state the city and all incoming calls just say incoming. You can see I had zero incoming calls from C-6 on October 9th. The only call made between us is the original call I made. I can have at&t fax my phone records directly if needed.Again. I never agreed to have my contract cancelled with fees. I paid $53 on November 12th to have my trashed picked up from Oct-Dec. it says here my contract was cancelled on October 15th but you continued to pick my trash up till November 12th. You only fulfilled half of the quarterly bill I paid for. Considering I already had to pay another trash company to finish the year I do not see why I should pay you anymore money. You have all your equipment so I would just like my account to cleared.
Regards,
[redacted]
The account was on stop service for non payment from 11/15/15 - 12/17/15. After researching we confirmed the trash was serviced as scheduled from point the account was started through today. The recycle pickup for 12/21/15 was confirmed as a miss, and credited to the customer's account on 12/22/15....
The scheduled recycle pickup called in for yesterday's service was confirmed (GPS) as having been done at 8:25am.Due to the customer's breach of the payment terms during the first billing cycle we agree canceling this contract is in the best interest of both parties. However, we do not agree that one recycle miss between 09/29/15 - 12/30/15 warranted request for cancelation by the customer, as we did not go below the 95% collection ratio.Please have the equipment out for collection 01/05/16 by 7:00am for retrieval. If all equipment is successfully returned we will mail a refund check in January 2016.Thank you.
Complaint: [redacted]
I am rejecting this response because:I did not request to cancel the contract on 02/09/16 I went to their office on 02/04/16 and asked how to cancel the contract [redacted] Told Me To Write a letter by May 2016 to terminate the service with a cero balance or to pay 88.78 on that day 02/04/2016. I choose to wait till May and write the letter to cancel the contract. This is the seventh attempt asking for the termination of the contract with the signature of the person who terminate my contract. Their equipment is being outside my residence ready to be collect since 02/04/16 l have several pictures and videos that can provide to prof that I still have the service their personal in their trucks collecting the garbage from my residence every week till this month as they were. supposed to do until I make the proper cancelation. I just want to terminate the contract with this company the proper way but they do not want to accept that they are making to many mistakes and they want me to pay for.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I will not pay extra fees because your drivers cant do their job properly, you can't just add charges to my account without my agreement. I will my a claim with small claims court if you charge my account anymore than what the statement I already have says.
Regards,
[redacted]
We researched this matter, and confirmed Mr. [redacted] called on 12/04/15 to advise of the credit card payment he made online. The account should have been taken off of stop service for today's pickup. We are going to issue a credit for today's missed pickup, and schedule the trash to be picked up...
tomorrow as well. We apologize, and hope this will resolve your concerns. Thank You.
The original contract is attached reflecting the signature of their Accounting/Office Manager [redacted]. Additionally, we have included the credit application signed by the Owner of Lenz Contractors listing [redacted] as the Accounts Payable contact. Since the Affordable Health Care fees...
were not outlined on the original contract dated for 11/01/2011, we have issued a credit for $95.88 total, bringing the account balance down to $218.75 (please see the attached account statement).The liquidated breach fees are calculated by multiplying the last month's average revenue by six (please see the original terms). June's total revenue was $958.00, so the total owed to cancel the contract early will be $5,748.00. Please forward the formal account cancelation letter, and a check in the amount of $6,784.24. The final payment will cover the liquidated breach fees, account balance, and final haul on the container. The Lenz Contractor's employees: [redacted] and [redacted] were highly unprofessional, and verbally abusive to C-6 personnel after the contract terms for this location were explained. Until this point C-6 and Lenz have had an outstanding working relationship, performing work for Lenz at over 45 job sites.
We apologize you were missed during the course of the makeup for the Thanksgiving holiday. Please place all C-6 equipment at the curb for collection by 7:00am Friday 12/4/15. There will not be any charges to the account, unless the equipment is not returned. Thank you.Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I been trying to terminate the contract since February 2016 due to a very bad service l went to the business office personally to complain and ask them how to terminate the contract at this time they. told me that my service was cancel that was their first mistake then I proof that my payment was made customer service supervisor. [redacted] told me that if l want to cancel the contract that day there was a cancelation fee . 88.78 or to wait until May the month before the next trimester to submit a letter to cancel the contract without the fee. On May 12 l returned to the business office to drop the letter. They infomed me that my service is been cancel and the equipment was already collected from my residence that is what it was showin in the cocomputer.That was their second mistake. I informed. them that there was a mistake because their containers still in my residence. that is why l agree with the cancelation fee until the prove who made the cancelation and when the cancelation was made. a soon as they give me a copy of the cancelation with the signture of the person who made the cancelation.will pay them for their service but they need to be fair with the customers. And their equipment is been outside my residence being ready to pick up. Thank you
Regards,
[redacted]
Please see the attached GPS reports. Our driver was at Just Kids Christian Learning Center at 7:42am on Wednesday June 22nd. The driver called in to report the container was blocked, however the call data tracking report reflects our dispatch department failed to contact the customer...
requesting the cars be moved. If the call would have been made, allowing the customer 5 minutes for resolution, revisit to the site would have required an additional charge. Mr. [redacted] used so many curse words when speaking with our customer service representative, we were forced to disconnect the call. Since company policy was not adhered to our driver went back to the location (at no additional charge) on Saturday June 25th at 8:02am to service the can, and clean the debris. This matter is considered resolved. In the future please ensure C-6 has access to the equipment for service. Additionally, during future conversations with C-6 personnel Mr. [redacted] should refrain from using vulgar language.
Please see: the customer's original cancelation request, the acceptance of the terms sheet generated when the customer signed up, the current account statement, and the terms of the contract. The customer agreed to pay liquidated breach fees in the event they elected to cancel, in this case for...
convenience. The account balance is 44.08 after adjustments were made to the final portion of this quarter. Any balance not paid before 03/15/17, will be turned over to collections. Thank You.
Please see the attached agreement, and terms of the agreement with Mr. [redacted]. The terms outline containers being overloaded by weight/volume. C-6 uses cart tippers to lift, and shake the cans. In some instances when overloading occurs debris can be lodged at the bottom of the cart (packed). If the...
trash was loose (as Mr. [redacted] described) it would have fallen out of the container once turned upside down. In the event the trash was loose we do not require our drivers, or helpers, to dig into a container to pull wet trash from the bottom of units. We offered to go back out to the residence to service for an extra pickup fee, but Mr. [redacted] declined.
The customer service representative did GPS the recycle truck, however after further review it looks like they turned on another street shortly before making it past #[redacted]. We apologize for the inconvenience, and have issued a credit in the amount of 2.50 for the missed pickup.
We had three documented misses on this account (05/03/13, 06/04/13, 01/14/14), and one called in by the customer that was confirmed via GPS. Even if we considered all four call ins with 498 total services, C-6 Disposal remains at a 99.4% on time collection ratio. Currently the balance for the...
customer's election to cancel early is $155.59. If the balance is not paid before 05/14/16 it will be turned over to our outside collection agency, and additional collection fees will be added. The breach fee, and collection expense portion of the agreement can be reviewed by accessing the following link: https://[redacted]
A copy of the contract, terms, and email correspondence is attached for your review. Customer service staff members are trained, and monitored for efficiency. We follow all the conditions and terms of the agreement.Liquidated breach fees, and the policy for cancelation is written in the...
contract. The current contract expires 09/01/17 unless written notice is given at least sixty days prior via certified mail. If the customer would like to continue services through this date, they can do so without penalty, but must provide notice as described. If Ms. [redacted] would like to cancel, we can schedule the final of the units, and if all equipment is recovered the remaining balance including the penalties would be 149.50. Please email our office at [redacted] to advise on how you would like to proceed.
The terms of our agreements can be found at h[redacted]The contract renewed on 06/30/15 since notice was not provided 60 days prior to the end of the agreement. The new contract date is 08/30/16. The service was suspended on the account for...
non payment 08/15/15. Customers call and cancel services for many different reasons everyday. While the Customer Service Representative may not have outlined the penalty fees on the original communication, this was explained in detail on Friday 08/21/15 while speaking with the CSR Supervisor, [redacted]. Even though the penalty amount was given the customer still expressed her wish to cancel the agreement. We are scheduled to pickup the equipment on 08/25/15, after 7:00am. If the equipment is returned the final principal account balance will be 135.53. We credited 08/25/15 - 09/30/15 services, and the reinstatement fee since service was never reinstated. Additionally, the 6 month liquidated penalty amount outlined in our agreement was added. Please pay the balance within 14 days to avoid further collection costs and activity. *Original Submission of Contract, & Final Account Statement Attached*
Please see the attached email string, original contract, and blank terms page. Mr. [redacted] is attempting to get out of a legally binding agreement without penalty. He threatened us with your organization, and the Attorney General throughout his communications with our company.Mr. [redacted] signed off,...
and utilized a fax machine as a method to submit the document. The distortion caused by faxing does not void the contract. Please refer to the area of the email string where our attorney was consulted for clarification. [redacted] reviewed the information advised: "The incorporation by reference is sufficient to bind him to those terms also. I would also note it appears that someone initialed the 2nd side also. He is bound by those terms and the case law is clear". Mr.[redacted] can be reached directly at ###-###-#### for further questions. At this point any attorney's fees brought on as a result of enforcing this agreement will be billed to the customer (cited in the bottom section of our contract terms as well). We formally request this case be closed on the basis it legally lacks merit, or substance. Again, C-6 is simply holding him to contract terms. Mr. [redacted] has already been provided the amount he will need to pay for electing to exit the contract early, or he can elect to continue the agreement through its expiration date. He will need to advise on how he would like to proceed.
In regards to [redacted]’s case, we further reviewed the case in order to evaluate it with the response you provided in your last email. On review, we wanted to request you address a few inquiries regarding your statement that the consumer “formally requested we cancel her contract through her response to the Revdex.com.” And “from what I recall [redacted] did not respond, and the matter was closed by the Revdex.com citing we made a good faith effort to resolve.” On review of the complaint, we found that the consumer did rebut your response. I have provided her additional responses below. Can you confirm whether you received this information previously and if it was taken into consideration in regards to the final response you provided in your previous email – particularly regarding whether consideration was given to [redacted] being allowed to continue her service with your company in lieu of not canceling if she was going to incur fees to do so?Most Recent MessageDate Sent: 12/4/2014 5:46:45 PMComplaint: [redacted]I am rejecting this response because:Attached is my phone log directly from at&t. All outgoing calls state the city and all incoming calls just say incoming. You can see I had zero incoming calls from C-6 on October 9th. The only call made between us is the original call I made. I can have at&t fax my phone records directly if needed.Again. I never agreed to have my contract cancelled with fees. I paid $53 on November 12th to have my trashed picked up from Oct-Dec. it says here my contract was cancelled on October 15th but you continued to pick my trash up till November 12th. You only fulfilled half of the quarterly bill I paid for. Considering I already had to pay another trash company to finish the year I do not see why I should pay you anymore money. You have all your equipment so I would just like my account to cleared.Regards,[redacted][Click to View All Consumer Messages]Date Sent: 12/4/2014 4:09:34 PMComplaint: [redacted]I am rejecting this response because:I requested to cancel my contract without further financial responsibility. You rejected my offer and said you would only cancel my contract if I paid fees. I rejected your offer as well. Even though I rejected your offer to cancel my service with fees c6 did it anyway. You cancelled my service and put $80 of fees on my name without my permission. I would have liked to send a 60 day written notice to end my contract but c6 did not give me the choice. They cancelled without sending me notice or an itemized bill of what I owe. I will also be attaching phone records to show c6 never contacted me as they claim. I would really like fees erased from my name. I already paid c6 to pick up my trash from October-December and they stopped half way through my pay period. I already had to pay another company to pick up my trash since c6 cancelled without my permission Regards,[redacted]Regarding [redacted] Case: I tried to call you at the number listed, but reached someone else’s voice mail. Please call me if you have any other questions regarding the [redacted] case questions. We gave our response on 10/15/14, and the Revdex.com closed the case citing the customer did not respond. She later rebutted our response, but not until 12/04/14, almost 6 weeks later? We were in the process of finaling the equipment & proceeding with her original request to cancel services. She also waited a month after being advised her account was going to close before making a payment, and left a message for us on 11/26/14. We were unable to reach her, but the note did say we left a voice mail. By the time she rebutted the argument our cans were picked up, the account closed, credits made, etc. We have a business to run, and a customer going back & forth on their decisions should only be allowed in a reasonable time frame. Six weeks is not a reasonable time frame.
Complaint: [redacted]
I am rejecting this response because: The reasons they are giving for my recycle not being picked up are not valid. I have my trash and recycle on the curb in receptacle provided by the company the evening prior to pick up. The GPS might say it came down my street and I'm not denying that but they did not take my recycle with them. When I spoke to the customer service representative this week she told me that if there was a reason that they could not pick it up, because of an obstruction or un recyclable material in recycle bin that there would be a note in my account as to why and there were none. It upsets me even more that the phone log is obviously forged, I never received a phone call back or a voicemail and I will provide a copy of my phone log from my phone company if needed. On top of all of this, I emailed the company with my concerns the same day as the Revdex.com and have yet to receive an email back. I would like immediate cancellation of my account without any further financial responsibility and I would like them to waive the 60 day cancellation notice considering they are not withholding their end of contract.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Per there response of the times I have contacted them is correct, I have told them that for the amount I pay and is for four times a month, I am paying for other customers trash. I am one single person and don't have trash bids that fill up till at most for twice a month pickup They don't have any respect for the elderly and as for me yelling at them, its because they have very rude customer service people working for them. They also never have the manager in charge to speck to us customers because seems that run the office them self's. I don't understand if our address is in the San Antonio city limits, we have to hire our own contracting company to pick our trash . Please advise me how I may address this issue with the City. If there is no resolution to help me, I would appreciate some one to tell me the steps I need to follow with our officials of the city.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Attached is my phone log directly from at&t. All outgoing calls state the city and all incoming calls just say incoming. You can see I had zero incoming calls from C-6 on October 9th. The only call made between us is the original call I made. I can have at&t fax my phone records directly if needed.Again. I never agreed to have my contract cancelled with fees. I paid $53 on November 12th to have my trashed picked up from Oct-Dec. it says here my contract was cancelled on October 15th but you continued to pick my trash up till November 12th. You only fulfilled half of the quarterly bill I paid for. Considering I already had to pay another trash company to finish the year I do not see why I should pay you anymore money. You have all your equipment so I would just like my account to cleared.
Regards,
[redacted]
The account was on stop service for non payment from 11/15/15 - 12/17/15. After researching we confirmed the trash was serviced as scheduled from point the account was started through today. The recycle pickup for 12/21/15 was confirmed as a miss, and credited to the customer's account on 12/22/15....
The scheduled recycle pickup called in for yesterday's service was confirmed (GPS) as having been done at 8:25am.Due to the customer's breach of the payment terms during the first billing cycle we agree canceling this contract is in the best interest of both parties. However, we do not agree that one recycle miss between 09/29/15 - 12/30/15 warranted request for cancelation by the customer, as we did not go below the 95% collection ratio.Please have the equipment out for collection 01/05/16 by 7:00am for retrieval. If all equipment is successfully returned we will mail a refund check in January 2016.Thank you.
Complaint: [redacted]
I am rejecting this response because:I did not request to cancel the contract on 02/09/16 I went to their office on 02/04/16 and asked how to cancel the contract [redacted] Told Me To Write a letter by May 2016 to terminate the service with a cero balance or to pay 88.78 on that day 02/04/2016. I choose to wait till May and write the letter to cancel the contract. This is the seventh attempt asking for the termination of the contract with the signature of the person who terminate my contract. Their equipment is being outside my residence ready to be collect since 02/04/16 l have several pictures and videos that can provide to prof that I still have the service their personal in their trucks collecting the garbage from my residence every week till this month as they were. supposed to do until I make the proper cancelation. I just want to terminate the contract with this company the proper way but they do not want to accept that they are making to many mistakes and they want me to pay for.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I will not pay extra fees because your drivers cant do their job properly, you can't just add charges to my account without my agreement. I will my a claim with small claims court if you charge my account anymore than what the statement I already have says.
Regards,
[redacted]
We researched this matter, and confirmed Mr. [redacted] called on 12/04/15 to advise of the credit card payment he made online. The account should have been taken off of stop service for today's pickup. We are going to issue a credit for today's missed pickup, and schedule the trash to be picked up...
tomorrow as well. We apologize, and hope this will resolve your concerns. Thank You.
The original contract is attached reflecting the signature of their Accounting/Office Manager [redacted]. Additionally, we have included the credit application signed by the Owner of Lenz Contractors listing [redacted] as the Accounts Payable contact. Since the Affordable Health Care fees...
were not outlined on the original contract dated for 11/01/2011, we have issued a credit for $95.88 total, bringing the account balance down to $218.75 (please see the attached account statement).The liquidated breach fees are calculated by multiplying the last month's average revenue by six (please see the original terms). June's total revenue was $958.00, so the total owed to cancel the contract early will be $5,748.00. Please forward the formal account cancelation letter, and a check in the amount of $6,784.24. The final payment will cover the liquidated breach fees, account balance, and final haul on the container. The Lenz Contractor's employees: [redacted] and [redacted] were highly unprofessional, and verbally abusive to C-6 personnel after the contract terms for this location were explained. Until this point C-6 and Lenz have had an outstanding working relationship, performing work for Lenz at over 45 job sites.
We apologize you were missed during the course of the makeup for the Thanksgiving holiday. Please place all C-6 equipment at the curb for collection by 7:00am Friday 12/4/15. There will not be any charges to the account, unless the equipment is not returned. Thank you.Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I been trying to terminate the contract since February 2016 due to a very bad service l went to the business office personally to complain and ask them how to terminate the contract at this time they. told me that my service was cancel that was their first mistake then I proof that my payment was made customer service supervisor. [redacted] told me that if l want to cancel the contract that day there was a cancelation fee . 88.78 or to wait until May the month before the next trimester to submit a letter to cancel the contract without the fee. On May 12 l returned to the business office to drop the letter. They infomed me that my service is been cancel and the equipment was already collected from my residence that is what it was showin in the cocomputer.That was their second mistake. I informed. them that there was a mistake because their containers still in my residence. that is why l agree with the cancelation fee until the prove who made the cancelation and when the cancelation was made. a soon as they give me a copy of the cancelation with the signture of the person who made the cancelation.will pay them for their service but they need to be fair with the customers. And their equipment is been outside my residence being ready to pick up. Thank you
Regards,
[redacted]
Please see the attached GPS reports. Our driver was at Just Kids Christian Learning Center at 7:42am on Wednesday June 22nd. The driver called in to report the container was blocked, however the call data tracking report reflects our dispatch department failed to contact the customer...
requesting the cars be moved. If the call would have been made, allowing the customer 5 minutes for resolution, revisit to the site would have required an additional charge. Mr. [redacted] used so many curse words when speaking with our customer service representative, we were forced to disconnect the call. Since company policy was not adhered to our driver went back to the location (at no additional charge) on Saturday June 25th at 8:02am to service the can, and clean the debris. This matter is considered resolved. In the future please ensure C-6 has access to the equipment for service. Additionally, during future conversations with C-6 personnel Mr. [redacted] should refrain from using vulgar language.
Please see: the customer's original cancelation request, the acceptance of the terms sheet generated when the customer signed up, the current account statement, and the terms of the contract. The customer agreed to pay liquidated breach fees in the event they elected to cancel, in this case for...
convenience. The account balance is 44.08 after adjustments were made to the final portion of this quarter. Any balance not paid before 03/15/17, will be turned over to collections. Thank You.
Please see the attached agreement, and terms of the agreement with Mr. [redacted]. The terms outline containers being overloaded by weight/volume. C-6 uses cart tippers to lift, and shake the cans. In some instances when overloading occurs debris can be lodged at the bottom of the cart (packed). If the...
trash was loose (as Mr. [redacted] described) it would have fallen out of the container once turned upside down. In the event the trash was loose we do not require our drivers, or helpers, to dig into a container to pull wet trash from the bottom of units. We offered to go back out to the residence to service for an extra pickup fee, but Mr. [redacted] declined.
The customer service representative did GPS the recycle truck, however after further review it looks like they turned on another street shortly before making it past #[redacted]. We apologize for the inconvenience, and have issued a credit in the amount of 2.50 for the missed pickup.
We had three documented misses on this account (05/03/13, 06/04/13, 01/14/14), and one called in by the customer that was confirmed via GPS. Even if we considered all four call ins with 498 total services, C-6 Disposal remains at a 99.4% on time collection ratio. Currently the balance for the...
customer's election to cancel early is $155.59. If the balance is not paid before 05/14/16 it will be turned over to our outside collection agency, and additional collection fees will be added. The breach fee, and collection expense portion of the agreement can be reviewed by accessing the following link: https://[redacted]
A copy of the contract, terms, and email correspondence is attached for your review. Customer service staff members are trained, and monitored for efficiency. We follow all the conditions and terms of the agreement.Liquidated breach fees, and the policy for cancelation is written in the...
contract. The current contract expires 09/01/17 unless written notice is given at least sixty days prior via certified mail. If the customer would like to continue services through this date, they can do so without penalty, but must provide notice as described. If Ms. [redacted] would like to cancel, we can schedule the final of the units, and if all equipment is recovered the remaining balance including the penalties would be 149.50. Please email our office at [redacted] to advise on how you would like to proceed.
The terms of our agreements can be found at h[redacted]The contract renewed on 06/30/15 since notice was not provided 60 days prior to the end of the agreement. The new contract date is 08/30/16. The service was suspended on the account for...
non payment 08/15/15. Customers call and cancel services for many different reasons everyday. While the Customer Service Representative may not have outlined the penalty fees on the original communication, this was explained in detail on Friday 08/21/15 while speaking with the CSR Supervisor, [redacted]. Even though the penalty amount was given the customer still expressed her wish to cancel the agreement. We are scheduled to pickup the equipment on 08/25/15, after 7:00am. If the equipment is returned the final principal account balance will be 135.53. We credited 08/25/15 - 09/30/15 services, and the reinstatement fee since service was never reinstated. Additionally, the 6 month liquidated penalty amount outlined in our agreement was added. Please pay the balance within 14 days to avoid further collection costs and activity. *Original Submission of Contract, & Final Account Statement Attached*