Complaint: [redacted]
I am rejecting this response because: there has always been an excuse for whatever problem was caused by C-6. On top of all the negative online reviews, I personally have multiple neighbors that continue to have the same issues we call do.
Regards,
[redacted]
C-6 shows four recorded delays over the past year. In each instance a work order was put in for the can to be serviced the following day. Other events of skipped service may have been attributed to suspension for non-payment. C-6 agrees to maintain a 95%, or higher, collection ratio. Currently,...
the customer remains at 96.15%. Should the service rating drop below 95% we will cancel the contract without penalty. C-6 empowers customer service representatives to handle all types of calls. They are given the latitude and autonomy to make decisions, and provide answers to questions like these on the company’s behalf. The resolution offered by the customer service representatives was in accordance with company policy, and is not subject to change.
We were unaware of an issue on this account, as the customer has not contacted our office since 04/20/15. As of this morning the customer still owed a balance of 44.31 on the account. Subscriptions for automatic payments are set up & maintained by customers; because there was still a balance on...
this account we would not have canceled the 19.50 monthly payment until the account was paid in full. Customers are required to provide move documentation (ex: lease agreement, HUD statement, etc) proving they moved out of our service area, otherwise the contract transfers. The move documentation was not provided by Ms. [redacted] when the account was closed. However, our office went online to Bexar County Appraisal District this morning, and verified the address given at [redacted] was purchased in April. A liquidated damage fee credit was issued to the account, and the new account balance is -57.61. Check [redacted] is being mailed today for this amount, and the subscription was canceled by our office.
Complaint: [redacted]
I am rejecting this response because: The cart was not overloaded(described as weighing over 150 pounds) as the lid was closed on the receptacle. If it was over 150 lbs then I would like to see the device used to measure the totter and its contents. In regards to the trash can being "flipped upside down" that is not true as I have witnessed the trucks only lift the receptacle in air enough for the contents to potentially slide out vs fall out upside down. At this point, it is clear that this business doesn't take responsibility for their services as I was warned before choosing them.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The attatched picture is of my current container 3/4 full. I only ask that C6 PICK UP MY CONTAINER WHEN THEY ARE SUPPOSED TO AND IF NOT THEY NEED TO NOTIFY MYSELF OR MY STAFF AT MY PLACE OF BUSINESS AT [redacted]. I HAVE HAD REPEATED ISSUES WITH A FEW OF THEIR DRIVERS THAT SAY THEY PICKED IT UP OR GATE WAS LOCKED WHEN THEY HAVE NOT COME OR JUST DIDNT WANT TO OPEN GATE. I AM A GOOD CUSTOMER,I PREPAY SEVERAL MONTHS IN ADVANCE AND WILL CONTINUE TO DO SO AS LONG AS THEY PICK UP MY CONTAINER. IF THEIR HAS BEEN UNCRUSHABLE STUFF IN THE CONTAINER,I APOLOGISE AND WILL MAKE EVERY EFFORT TO MAKE SURE THAT DOES NOT HAPPEN AGAIN. I CURRENTLY HAVE ONE OTHER LOCATION UNDER CONTRACT WITH THEM AS WELL AND UNTIL THE LAST FEW MONTHS I HAVE HAD NO COMPLAINTS. IF THEY CANNOT PICK UP MY DUMPSTER AS AGREED IN CONTRACT, C6 CAN REMOVE ITS DUMPSTER FROM MY SITE AT 7007 WALZEM RD AND WE CAN TERMINATE OUR CONTRACT .
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I requested to cancel my contract without further financial responsibility. You rejected my offer and said you would only cancel my contract if I paid fees. I rejected your offer as well. Even though I rejected your offer to cancel my service with fees c6 did it anyway. You cancelled my service and put $80 of fees on my name without my permission. I would have liked to send a 60 day written notice to end my contract but c6 did not give me the choice. They cancelled without sending me notice or an itemized bill of what I owe. I will also be attaching phone records to show c6 never contacted me as they claim. I would really like fees erased from my name. I already paid c6 to pick up my trash from October-December and they stopped half way through my pay period. I already had to pay another company to pick up my trash since c6 cancelled without my permission
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
in those 6 weeks you continued to pick up my trash and I even received and paid you for another quarterly bill and then my service stopped. That is when I reopened my case. I was under the impression since I rejected your offer to cancel services with fees and the complaint was closed that my account was left open but you canceled my contract and charged me fees without my consent. As for why I have paid the fees you threatened to report to my credit if I didn't pay in 2 weeks so since I had not received a response by that time I had no choice. I would like a refund on the unauthorized charges on my account.
Regards,<
[redacted]
We have attached a copy of the confirmation where the customer agreed to all terms of C-6 Disposal Systems contract. The terms outline the customer's responsibility for C-6 issued equipment.On 12/09/13 the customer reported their container was missing. Later the same afternoon another resident...
on this street called in to report it was in their yard. Another, similar circumstance occurred on 04/09/14. The driveway of 1660 Mason King is on an incline, and the street itself is an incline (see photos attached). Additionally, the containers themselves are very light to help with maneuvering by our drivers, helpers, customers, and especially the elderly community. The containers can blow down a street very easily, even being lifted up at times, but the odds are drastically increased when these units sit on, or around, hills. Mrs. Cordeau spoke with our customer service department about the missing equipment, and the terms of the contract. Mr. Cordeau called our office repeatedly, and wrote email messages to multiple employees. Just because C-6's personnel was not willing to concede to the demands, or agree with the accusations presented, it does not make them bad customer service representatives. C-6 has ample grounds to charge the customer for the equipment, and charge for liquidated breach. In this particular case we are electing to end this business relationship immediately. The account will be closed effective 04/08/16, and you will received a close out statement in the mail.
For security reasons, our company does not have access to our customer's private subscription information including: the log in, password, and maintenance of the accounts.Mr. [redacted] had multiple occurrances of being late with the payments in the past, and it is our company policy to only provide one...
courtesy credit for the reinstatement fee one time per account. Mr. [redacted] actually received two courtesy credits from our office: one on 01-15-13, and another 12-16-13, so no further credits would have been issued. our office reached Mr [redacted] after three collection call attempts on 05-12-15. He expressed his wish to cancel the contract. Our next available collection day was 05-19-15. When we arrived the carts were not out for pickup. The account balance was written off 05-24-15, and the equipment was finally collected on 05-26-15. The balance with the collections company had been adjusted by the equipment fee.The new balance owed to Account Services is 243.57. Mr. [redacted] can contact them directly to make payment arrangements. Their office number is 210-821-1200. Additionally, Westel Communications has a major outage across Texas, and our office has been without phones and Internet since last Friday. We just received the phone forwarding option yesterday afternoon, and prior to that only had email communication from our cell phones. Thank you.
The account is currently on stop service for non-payment, please see the attached invoice. The original invoice was mailed on 01/01/16. The account was suspended on 02/16/16 since payment was not received, and an additional late/reinstatement fee of 26.69 was added to the account. Accounts must be...
paid in full to resume service. The account already received a one-time courtesy credit for the additional fee, so the 26.69 must be paid in order to resume services. The suspension of service policy is also outlined on the attached terms (page 2/2). The original sign up confirmation is attached, start date 10/29/10. Customers cannot proceed with signing up for services, unless they agree to the terms. This is outlined on the confirmation page noted: “terms: Accept”. The Auto-Renewal is mentioned on page 1/2 of the terms as well. It explains that all contracts are for a period of one year with an automatic renewal for like terms unless notice is given via certified mail at least 60 days prior to cancelation. Customers have the option to cancel early, but the account would be charged liquidated damages. This is explained on page 1/2 of the terms under cancelation policy.The customer called back in to advise they were moving, and wished to cancel the agreement. We verified on Bexar County Appraisal District they currently still own the home (see attached print out). We would need certified proof of the sell/move to proceed with closing due to the transfer out of C-6’s service area. If the customer is not moving & still wishes to cancel they may do so by sending in a request via certified mail to: C-6 Disposal Systems PO Box 160489 San Antonio, TX. 78280 with payment of 115.46. The stop date would revert back to the point the account went on stop service, a credit would be issued from 02/15/16 – 03/31/16, liquidated fees would be added, and the final fee for the equipment would be added. We would then schedule a date to final the equipment, and once the equipment is retrieved the contract would be considered fulfilled.An alternate option is to pay the 26.69 to resume services, pay the remaining quarters timely to avoid suspension, and send in a cancelation via certified mail at least 60 days prior to 10/29/16 to cancel out without penalty.
Please see the attached copy of :the contract acceptance, terms, and current account statement. The contract rolled over on 05/03/16 when 60 days notice via certified mail wasn't received. Customers may cancel agreements early, but additional liquidated damages would apply. We issued a courtesy...
credit for the late fee in May 2015, and as such another courtesy fee would not be given. This account is scheduled be submitted to an outside collections agency, since no payment has been made since February of this year. Once submitted additional collection fees will apply.
We have attached a final account statement. The bill should have been adjusted by the 10/15/14 - 12/31/14 service amount since the liquidated breach fees were charged. The customer should pay the 30.59 before 12/15/14. Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will accept the credit for the 26.59 and continue with the service until the contract end date of Sept. 20th. This serves as notification for cancelation of service ending Sept 20th, 2016. Also if a customer asks for manager I think one should be available to speak when the operator is unable to handle the call.
Regards,
[redacted]
We have attached a copy of the confirmation generated when Ms. [redacted] signed up and accepted the terms June 15, 2010, along with the terms & conditions of the agreement which outline: the cancelation requirements, and the automatic renewal clause. The cancelation letter written by the...
customer states: “If required to cancel in June, do so BUT I will report this company to the Revdex.com”. Ms. [redacted] acknowledged she understood the contract did not cancel until June 15th, 2017.We will process Ms. [redacted] request to cancel the services earlier than originally mentioned. Please have the carts out by 7:00am on March 31st, 2017. We will assess the liquidated fees to cover the last part of the contract (04/01/17 – 06/15/17), and mail out the final bill. All bills are due upon receipt, and final balances remaining unpaid will be placed with an outside collections agency.Everything mentioned above, and previously relayed by our Customer Service Department, was in accordance with company policy/terms of the agreement, and is not subject to change.
Complaint: [redacted]
I am rejecting this response because:My original response remains the same also. Cans are out and ready to be picked up. I still dispute that the breech fee could have been avoided had we been provided the correct information regarding the repayment of the balance due. C6 informed me the first time that we were welcome to repay the balance due, however it would not keep our services from being cancelled. This is the original information that was told to us. Therefore, we did not "elect" to cancel our service, we were TOLD our service was cancelled even if repayment was to be submitted. C6 elected to NOT cancel our service once repayment was submitted, going against the information we were told in the first place. Therefore our decision to go with new service was due to this misinformation. We had no choice as according to the first information given us. We remain in dispute of the breech fee and will continue to remain so.
Regards,
[redacted]
Over the course of the past year this account has gone on stop service for non-payment three out of four possible billing quarters. Please see the attached statement which reflects the stop service dates of [redacted] and [redacted] Prior to [redacted] the customer had not been placed on stop...
service for non-payment since [redacted]. We have seven methods for customers to pay their bills in order to avoid suspension & additional fees: in person with cash, in person by check, in person by credit card, mailing checks, auto credit card through our website, one time payments through the website, or over the phone on with a credit card.Other than phone conversations with the customer on [redacted] when we took credit card payments , there are no other records regarding service issues. If the customer wishes to cancel a balance of 172.56 must be paid. This includes the balance for [redacted], & six months liquidated damages. As long as all C-6 leased equipment is returned, this would fulfill the contract. The customer could also continue using the service through the 09/01/2016 expiration date. The balance of 96.67 would need to be paid in order to come off of stop service. Any future payments must be received net 10, to not later than net 30 from the date of invoice.
Complaint: [redacted]
I am rejecting this response because: there has always been an excuse for whatever problem was caused by C-6. On top of all the negative online reviews, I personally have multiple neighbors that continue to have the same issues we call do.
Regards,
[redacted]
C-6 shows four recorded delays over the past year. In each instance a work order was put in for the can to be serviced the following day. Other events of skipped service may have been attributed to suspension for non-payment. C-6 agrees to maintain a 95%, or higher, collection ratio. Currently,...
the customer remains at 96.15%. Should the service rating drop below 95% we will cancel the contract without penalty. C-6 empowers customer service representatives to handle all types of calls. They are given the latitude and autonomy to make decisions, and provide answers to questions like these on the company’s behalf. The resolution offered by the customer service representatives was in accordance with company policy, and is not subject to change.
Complaint: [redacted]
I am rejecting this response because: the business is repeating the same excuse
Regards,
[redacted]
We were unaware of an issue on this account, as the customer has not contacted our office since 04/20/15. As of this morning the customer still owed a balance of 44.31 on the account. Subscriptions for automatic payments are set up & maintained by customers; because there was still a balance on...
this account we would not have canceled the 19.50 monthly payment until the account was paid in full. Customers are required to provide move documentation (ex: lease agreement, HUD statement, etc) proving they moved out of our service area, otherwise the contract transfers. The move documentation was not provided by Ms. [redacted] when the account was closed. However, our office went online to Bexar County Appraisal District this morning, and verified the address given at [redacted] was purchased in April. A liquidated damage fee credit was issued to the account, and the new account balance is -57.61. Check [redacted] is being mailed today for this amount, and the subscription was canceled by our office.
Complaint: [redacted]
I am rejecting this response because: The cart was not overloaded(described as weighing over 150 pounds) as the lid was closed on the receptacle. If it was over 150 lbs then I would like to see the device used to measure the totter and its contents. In regards to the trash can being "flipped upside down" that is not true as I have witnessed the trucks only lift the receptacle in air enough for the contents to potentially slide out vs fall out upside down. At this point, it is clear that this business doesn't take responsibility for their services as I was warned before choosing them.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The attatched picture is of my current container 3/4 full. I only ask that C6 PICK UP MY CONTAINER WHEN THEY ARE SUPPOSED TO AND IF NOT THEY NEED TO NOTIFY MYSELF OR MY STAFF AT MY PLACE OF BUSINESS AT [redacted]. I HAVE HAD REPEATED ISSUES WITH A FEW OF THEIR DRIVERS THAT SAY THEY PICKED IT UP OR GATE WAS LOCKED WHEN THEY HAVE NOT COME OR JUST DIDNT WANT TO OPEN GATE. I AM A GOOD CUSTOMER,I PREPAY SEVERAL MONTHS IN ADVANCE AND WILL CONTINUE TO DO SO AS LONG AS THEY PICK UP MY CONTAINER. IF THEIR HAS BEEN UNCRUSHABLE STUFF IN THE CONTAINER,I APOLOGISE AND WILL MAKE EVERY EFFORT TO MAKE SURE THAT DOES NOT HAPPEN AGAIN. I CURRENTLY HAVE ONE OTHER LOCATION UNDER CONTRACT WITH THEM AS WELL AND UNTIL THE LAST FEW MONTHS I HAVE HAD NO COMPLAINTS. IF THEY CANNOT PICK UP MY DUMPSTER AS AGREED IN CONTRACT, C6 CAN REMOVE ITS DUMPSTER FROM MY SITE AT 7007 WALZEM RD AND WE CAN TERMINATE OUR CONTRACT .
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I requested to cancel my contract without further financial responsibility. You rejected my offer and said you would only cancel my contract if I paid fees. I rejected your offer as well. Even though I rejected your offer to cancel my service with fees c6 did it anyway. You cancelled my service and put $80 of fees on my name without my permission. I would have liked to send a 60 day written notice to end my contract but c6 did not give me the choice. They cancelled without sending me notice or an itemized bill of what I owe. I will also be attaching phone records to show c6 never contacted me as they claim. I would really like fees erased from my name. I already paid c6 to pick up my trash from October-December and they stopped half way through my pay period. I already had to pay another company to pick up my trash since c6 cancelled without my permission
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
in those 6 weeks you continued to pick up my trash and I even received and paid you for another quarterly bill and then my service stopped. That is when I reopened my case. I was under the impression since I rejected your offer to cancel services with fees and the complaint was closed that my account was left open but you canceled my contract and charged me fees without my consent. As for why I have paid the fees you threatened to report to my credit if I didn't pay in 2 weeks so since I had not received a response by that time I had no choice. I would like a refund on the unauthorized charges on my account.
Regards,<
[redacted]
We have attached a copy of the confirmation where the customer agreed to all terms of C-6 Disposal Systems contract. The terms outline the customer's responsibility for C-6 issued equipment.On 12/09/13 the customer reported their container was missing. Later the same afternoon another resident...
on this street called in to report it was in their yard. Another, similar circumstance occurred on 04/09/14. The driveway of 1660 Mason King is on an incline, and the street itself is an incline (see photos attached). Additionally, the containers themselves are very light to help with maneuvering by our drivers, helpers, customers, and especially the elderly community. The containers can blow down a street very easily, even being lifted up at times, but the odds are drastically increased when these units sit on, or around, hills. Mrs. Cordeau spoke with our customer service department about the missing equipment, and the terms of the contract. Mr. Cordeau called our office repeatedly, and wrote email messages to multiple employees. Just because C-6's personnel was not willing to concede to the demands, or agree with the accusations presented, it does not make them bad customer service representatives. C-6 has ample grounds to charge the customer for the equipment, and charge for liquidated breach. In this particular case we are electing to end this business relationship immediately. The account will be closed effective 04/08/16, and you will received a close out statement in the mail.
For security reasons, our company does not have access to our customer's private subscription information including: the log in, password, and maintenance of the accounts.Mr. [redacted] had multiple occurrances of being late with the payments in the past, and it is our company policy to only provide one...
courtesy credit for the reinstatement fee one time per account. Mr. [redacted] actually received two courtesy credits from our office: one on 01-15-13, and another 12-16-13, so no further credits would have been issued. our office reached Mr [redacted] after three collection call attempts on 05-12-15. He expressed his wish to cancel the contract. Our next available collection day was 05-19-15. When we arrived the carts were not out for pickup. The account balance was written off 05-24-15, and the equipment was finally collected on 05-26-15. The balance with the collections company had been adjusted by the equipment fee.The new balance owed to Account Services is 243.57. Mr. [redacted] can contact them directly to make payment arrangements. Their office number is 210-821-1200. Additionally, Westel Communications has a major outage across Texas, and our office has been without phones and Internet since last Friday. We just received the phone forwarding option yesterday afternoon, and prior to that only had email communication from our cell phones. Thank you.
We already advised we are not pursuing the customer for liquidated damages, or equipment fees. Our original response remains.
The account is currently on stop service for non-payment, please see the attached invoice. The original invoice was mailed on 01/01/16. The account was suspended on 02/16/16 since payment was not received, and an additional late/reinstatement fee of 26.69 was added to the account. Accounts must be...
paid in full to resume service. The account already received a one-time courtesy credit for the additional fee, so the 26.69 must be paid in order to resume services. The suspension of service policy is also outlined on the attached terms (page 2/2). The original sign up confirmation is attached, start date 10/29/10. Customers cannot proceed with signing up for services, unless they agree to the terms. This is outlined on the confirmation page noted: “terms: Accept”. The Auto-Renewal is mentioned on page 1/2 of the terms as well. It explains that all contracts are for a period of one year with an automatic renewal for like terms unless notice is given via certified mail at least 60 days prior to cancelation. Customers have the option to cancel early, but the account would be charged liquidated damages. This is explained on page 1/2 of the terms under cancelation policy.The customer called back in to advise they were moving, and wished to cancel the agreement. We verified on Bexar County Appraisal District they currently still own the home (see attached print out). We would need certified proof of the sell/move to proceed with closing due to the transfer out of C-6’s service area. If the customer is not moving & still wishes to cancel they may do so by sending in a request via certified mail to: C-6 Disposal Systems PO Box 160489 San Antonio, TX. 78280 with payment of 115.46. The stop date would revert back to the point the account went on stop service, a credit would be issued from 02/15/16 – 03/31/16, liquidated fees would be added, and the final fee for the equipment would be added. We would then schedule a date to final the equipment, and once the equipment is retrieved the contract would be considered fulfilled.An alternate option is to pay the 26.69 to resume services, pay the remaining quarters timely to avoid suspension, and send in a cancelation via certified mail at least 60 days prior to 10/29/16 to cancel out without penalty.
Please see the attached copy of :the contract acceptance, terms, and current account statement. The contract rolled over on 05/03/16 when 60 days notice via certified mail wasn't received. Customers may cancel agreements early, but additional liquidated damages would apply. We issued a courtesy...
credit for the late fee in May 2015, and as such another courtesy fee would not be given. This account is scheduled be submitted to an outside collections agency, since no payment has been made since February of this year. Once submitted additional collection fees will apply.
We have attached a final account statement. The bill should have been adjusted by the 10/15/14 - 12/31/14 service amount since the liquidated breach fees were charged. The customer should pay the 30.59 before 12/15/14. Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will accept the credit for the 26.59 and continue with the service until the contract end date of Sept. 20th. This serves as notification for cancelation of service ending Sept 20th, 2016. Also if a customer asks for manager I think one should be available to speak when the operator is unable to handle the call.
Regards,
[redacted]
We have attached a copy of the confirmation generated when Ms. [redacted] signed up and accepted the terms June 15, 2010, along with the terms & conditions of the agreement which outline: the cancelation requirements, and the automatic renewal clause. The cancelation letter written by the...
customer states: “If required to cancel in June, do so BUT I will report this company to the Revdex.com”. Ms. [redacted] acknowledged she understood the contract did not cancel until June 15th, 2017.We will process Ms. [redacted] request to cancel the services earlier than originally mentioned. Please have the carts out by 7:00am on March 31st, 2017. We will assess the liquidated fees to cover the last part of the contract (04/01/17 – 06/15/17), and mail out the final bill. All bills are due upon receipt, and final balances remaining unpaid will be placed with an outside collections agency.Everything mentioned above, and previously relayed by our Customer Service Department, was in accordance with company policy/terms of the agreement, and is not subject to change.
Complaint: [redacted]
I am rejecting this response because: I have never received a legible signed and dated copy of the contract.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:My original response remains the same also. Cans are out and ready to be picked up. I still dispute that the breech fee could have been avoided had we been provided the correct information regarding the repayment of the balance due. C6 informed me the first time that we were welcome to repay the balance due, however it would not keep our services from being cancelled. This is the original information that was told to us. Therefore, we did not "elect" to cancel our service, we were TOLD our service was cancelled even if repayment was to be submitted. C6 elected to NOT cancel our service once repayment was submitted, going against the information we were told in the first place. Therefore our decision to go with new service was due to this misinformation. We had no choice as according to the first information given us. We remain in dispute of the breech fee and will continue to remain so.
Regards,
[redacted]
Over the course of the past year this account has gone on stop service for non-payment three out of four possible billing quarters. Please see the attached statement which reflects the stop service dates of [redacted] and [redacted] Prior to [redacted] the customer had not been placed on stop...
service for non-payment since [redacted]. We have seven methods for customers to pay their bills in order to avoid suspension & additional fees: in person with cash, in person by check, in person by credit card, mailing checks, auto credit card through our website, one time payments through the website, or over the phone on with a credit card.Other than phone conversations with the customer on [redacted] when we took credit card payments , there are no other records regarding service issues. If the customer wishes to cancel a balance of 172.56 must be paid. This includes the balance for [redacted], & six months liquidated damages. As long as all C-6 leased equipment is returned, this would fulfill the contract. The customer could also continue using the service through the 09/01/2016 expiration date. The balance of 96.67 would need to be paid in order to come off of stop service. Any future payments must be received net 10, to not later than net 30 from the date of invoice.