Cable One, Inc.

Please have the customer contact the local GM, by the name of [redacted], who will wor with them with resolving this issue.

I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

I have repeatedly requested them to contact me on this issue I has got so bad that we just cancelled our phone because I was not paying for something that does not work especially

during bad weather however our internet is still not working correctly it now is shutting down with micro wave I called and they said there is nothing they can do. I have requested upper management to call me on several occasions and only now do they want me to call them no I am not sitting and waiting for them to return my call they have my telephone number they can and should call me after all I have several documented attempts to reach them or to have them call me if they are truly sincere in resolving they again can call me at this point in time almost a month waiting and still no call wasted enough cell phone minutes.

Please call/visit the local GM, ([redacted]). They are expecting your call/visit.

The local manager, [redacted] has been updated, and she will have someone followup with the customer in a few days, on discussing a solution.

I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.this has been going on for more then a year.  They've been saying a fix is coming for more then a year.  Yes they did give me half off of one bill.  I've never been late on a payment and wev been with them for over 10 years.  if they are satisfied with themselves and the service they have given a 10 year customer then I guess there is nothing more to say.  All I can say is if a customer paid me for something and then I only delivered 2 percent of what I sold them I'd be ashamed of myself.  So shame on you cable one. 

Regards,[redacted]

Once the weather breaks, the local office will schedule a service call with the customer to bury the cable.

Local office contacted the customer. It appears he did not receive recent updates. We will credit his account.

First, we would like to apologize for utilization issues the customer has experienced. The good news is Cable One has invested millions of dollars to upgrade the system to fix this issue. The hope is the project will be completed by July. Secondly, the local GM has authorized a credit of $40 to...

the account for their troubles.

I have reviewed...

the response made by the business in reference to complaint ID 10850448, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

This is complete fabrication, and a perfect example of tactics used by Cableone and there abysmal customer "DIS" -service.They have been made WELL aware of the problem and want to play this hide and seek game.Aren't their calls recorded? At any rate I have contacted the Federal Trade Commission as well.

Regards,

Our local office will contact the customer to setup a service call to research the problem.

This is deception in advertising. You're claiming to not increase the rate and now you're saying "Oh we meant the introductory rate only which isn't a permanent rate". You advertise in a way that you doubled the speed but not the price making it sound like a 1 to 1 ratio when in reality it's not. These deceptive tactics are despicable. A more honest ad would be "We doubled the rate for only $5 more per month". You should be honest in advertising. Rather you choose to deceive and skate around existing above reproach. If you advertised honestly then I would be less irritated. If you offered the plan that you cut me from at the rate I've been paying I would be less irritated. But instead you dropped my plan and signed me up for a new plan at a different rate and then trained your people on the phone how to provide double-talk that only irritates the customer even more because nothing can be done and there's nothing Cableone will do to aid their customers and make them smile. I'm yet to smile with your service but am in a location where Cableone has a monopoly.

Where do I begin? Signing up with this company was probably one of the worst choices I've ever made in my life. They're thieves and they change your plan and put a limit on your home internet usage without telling you about it. How is this legal? We had home phone with them that never worked so we canceled it. We paid for 10mbs internet and only got 3. I called and they recommended changing my plan to a 50mbs plan. I was not informed that this plan had a 500GB limit. When I called back they said that I couldnt go back to my old unlimited plan. I was upset until today when I received a notice that said Im only allowed 300GB of usage per month. But the good news is that we are supposed to get up to 100mbs speed! We average about 25. This company should be sued until they go bankrupt. They have a monopoly in my area so I dont have a choice for another comparable provider. Why make something faster and then turn around and tell someone that they cant actually use it the way it was meant to be? I plan on calling customer service again to see what they are willing to do. I wouldn't recommend anyone give 1 cent to this company EVER!

Please have the customer contact the local GM ([redacted]), who is aware of the concern and is looking forward to wrking out a solution.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does,...

will consider this complaint resolved.

Regards,

The equipment has it stickers and it is in good working condition and I just want my refund and give your equiment back to you. Your techs on the phone say one thing then the next day they did not say that. The eqequiment has it stickers and it has not been tampered with you just do not want to give me my refund to me. Your staff is very dishonest they say one thing then try say we would not say that. The equiment has it stickers and it is good working condition this is not resolved until I get my refund and I can returned your box without your staff playing their little games and treating me like dirt.

Please have the customer contact [redacted], the local Gneneral Manager who is aware of the situation and willing to work together and resolve.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

Regards,

It is a complete lie that I was contacted on those dates by mail and phone call. I never received and notice by phone call as they state. Cableone should not be allowed to abuse their relationships with their customers just because they are a monopoly.

A credit of $164 will be applied to the account for the outage issues.

The customer was disconnected. They can either drop off the equipment to avoid equipment charges or setup a pickup at the local office.