Cable One, Inc.

The previous note explained a business decision was made to not offer unlimited plans anymore as of 2015.

Services should have been restored.

I do not accept this response-- I have had a problem with cable on since nov. 29 2015 i,ve called number in local phone book and have...

yet to get a call from local office i,ve tried to set up appointment when somebody would be here to no avail last saturday dec. 12 2015 a tech named richard came by and replaced wire to house .. we called on sundat dec 13  2015 and reported tileing still going on no response..called back on wednesday dec 16 2015 and reported tileing still affecting certain channels..it is now thursday dec 17 2015 at 1.40pm and no response..mark carney

I called my local Cable One office to cancel my tv service. I was told that I would have to drive to another city to return the devices that we have from Cable One BEFORE they would allow me to cancel my tv service. I told the person on the phone that I lived far away from that city and asked if they would send me a pre-paid mailing label so I wouldn't have to pay for the return myself. I was told "no". Then I asked if one of the local service techs could swing by and pick it up, and was told "no" as well. So, long story short, I was told I would not have my cable cancelled until they received their devices, which I would have to pay to have returned and would have to call back once they are sent out to make sure they received them and THEN they would cancel my tv service. They should not be allowed to keep me paying for service if I don't want it, regardless of whether or not I have their cable boxes.

Customer service is horrible. Communication was horrible between the call center representatives and the service techsand with us. We were without service for 6 days. Had to have the tech come out twice. The tech was late and did not fix the first time. Spent hours on hold and being passed around. We were told we had to wait between 8am and 9pm on Saturday to never have a tech show up or a phone call 13 hours Really! Called on Sunday and they said somebody was coming Monday. Good thing we called other wise nobody would have been home. We had asked for a new Modem many times. We have been renting the modem for 11 years and it never had been replaced. Finally got them replace it. The cables outside had to be replace too and they are supposed to be fixing the main supply for neighborhood. Cableone is poorly run/ managed and has gone downhill. We have been customers for over 14 years and are thoroughly disgusted with their service and product. Do not use Cableone

Please have the customer contact the local General Manager ([redacted]) in the Boise office. She is looking to working with [redacted] on a resolution.

I reiterate my original request to bhelp resolve this issue. Please contact the local General Manager, [redacted]. She is aware of this issue and waiting to work it out with the customer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I consider this complaint resolved.

Regards,[redacted]

Local office contacted customer and agreed to credit the account $120.

After researching this concern, the following took place:1. $1,326 Original payment was taken out of the credit card on file ending in # 2934, on March 17th2. $1,326 was credited back to the SAME credit card on April 6thIt was communicated that it may take up to 10 business...

days before the credit shows up on the credit card account.

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Sheldon [redacted] *

Please have the customer contact the GM ([redacted]) of the [redacted] system directly. He is aware of the issue and is looking forward to working with them to resolve.

The local General Manager has been notified and is awaiting to hear from the customer to discuss a resolution. Please have them call [redacted] at ###-###-####

The local office has only called while I was at work. They have not left a door card or sent a letter with intent of a resolution, just another letter threatening that they are going to charge me more money.

We understand the customer concern about the three notifications. We send multiple (email, mail and phone) notifications expecting at least one reaches the customer. This, in conjunction with the customer's responsibility to monitor their own bandwidth should be suffice for awareness. Therefore, the policy will enforced.

The advertising claims “double the speed, not the price”.. we did double the speed on our streaming, premium,...

and ultra plans without doubling the price. Additionally, for our non-subscriber advertising the phrase holds true, as we doubled the speeds, but did not double the introductory rate, as it stayed the same at $35/month for our streaming Internet.

I am a long time Cable one customer and have been satisfied with the service, for the most part. But, ever since your recent transition to digital, the television service is terrible. The video pixelates and/or freezes. The sporadic skips and/or glitches in the audio sometimes make it impossible to get anything at all out of a program. I have two of your digital boxes and the poor quality is the same on both units. I suspect you must be getting a lot of complaints. I realize it sometimes takes time to work out the "bugs", but this is ridiculous. If the quality of your service does not improve very soon, I will have no choice but to switch to another provider.

Cable one has failed to help resolve some recent issues involving internet. They have refused to come out and help find the problems that is causing our interenet to be down. They blame it on [redacted], Cable One has horrible hours and are rude on the customer service line

Customer spoke with local office and issue resolved.

I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I HAVE NOT SEEN ANYTHING IN WRITING YET, BUT WAS TOLD THERE WILL BE A CREDIT OF $210.00 TO MY ACCOUNT. THIS IS SATISFACTORY AS OF NOW. HOWEVER, I WAS TOLD NOTES WILL BE MADE IN MY ACCOUNT AS TO THIS. I HAVE LITTLE FAITH THAT THE NOTES WILL ACTUALLY BE MADE, AND IF NOT, I WILL NOT HESITATE TO CONTACT Revdex.com AGAIN.