Cable One, Inc.

Cuatomer was installed December 16th.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would...

be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]   The City I lived in is [redacted]. My account number was [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.At this time the issue is not certain to be resolved. The company has been working on it but has had poor communication with me this far. I gave them a time I was available and they came at a different and somewhat inconvenient time. They are currently still working at resolving the issue

Regards,

The local office removed the charge and collection item in their credit bureau (usually takes 60 days).

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is a true statement. THey have checked everything to a wall outlet and they are saying that a piece of wire is the cause of the internet causing the DNS Probe Finished Bad Config to occur almost daily. As a computer tech myself I find it hard to believe that a piece of wire is causing the problem. We will be moving soon enough and will no longer have this company for our services.

Regards,

On 12/28, we dispatched a tech to the home and identified several wiring issues in the apartment. Most of the issues was fixed except for the outlet in the bedroom. The tech was unable to get to it because of all of the stuff in the way. Customer refused to clear out a path, therefore we...

were not able to fix that outlet.

NOTE:  NO CHECK received as of 6:30PM on 6/17/16.  Please follow-up with Cable 1 CEO - [redacted].

The $12.41 is after I cancelled my account. After they applied my deposit to my account balance.  So the problem has not been resolved because I had to go to a different company for service.

The local office manager, [redacted], ###-###-####, as been notified and will contact them.

We appreciate the feedback from the customer and understand their point of view. However, the fee was communicated both via the customer's statement and local news paper prior to it hitting their bill.

The local GM ([redacted]) will have one of his managers call the customer and explain in...

greater detail for the reasons behind the charge.

We have reviewed the customer's account and verified that there have not been any interruptions of her service. however, she has consistently been late with making payments. She currently owes $265.15 to get service reconnected.

We understand the customer's point of view and request, however, our usage policies and options to upgrade are set. The customer's option is either to decrease average usage or upgrade as offered.

The local office doesn't have any record of service issues or interruptions. However, there is documentation that the customer used he following bandwidth: Nov. 2015 - [redacted], Dec. 2016 - [redacted], Jan. 2016 - [redacted] GB, above the 500GB plan. Therefore, the company policy and notices are applicable.

This issue is being misunderstood.  I am not asking to stop my service and...

have a deposit returned.  Cable One did not keep their arrangement with me, and turned my services on a day late, causing me to lose a day's salary.  I am asking for a credit on my account in the amount of my day's salary which Cable One has caused me to lose.

No, the account was not past due at the time of disconnect. You all completely avoided the fact of the cable across my lawn the entire time of service.

I have been banned from Cableone's [redacted] page for voicing my opinion and giving out advice on how to complain to [redacted] about Cable One [redacted] Cableone may, listen to our concerns and complaints only if there is enough outside pressure to force them. Go to the [redacted] and file a complaint.
If cableone is petty enough to stop dissenting voices from being heard, they will never, ever raise data limits or listen to your complaints.
I dispise the low data caps, and having to vigorously monitor my usage or be forced to upgrade to the next more expensive, but, not more helpful tier. I currently have 300GB, the next tier is only 400GB for almost twice the price. You don't even get twice the data!
Hey Cable One, if you penalize us for going over the cap, how about a refund if we don't go over (don't use allocated data)? Or how about rolling our unused data into the next month until we reach a 1000GB limit, so we can use large amounts of data (streaming or gaming ) during the times your TV programming sucks?
Cableone will never raise or get rid of data caps, it's there business model to make more money and to stop cord cutters (can't stream if you don't have the data).
Complaining here is fine, but until Cableone feels pressure from a competitor ([redacted]) or government ([redacted]), don't expect them to change. [redacted] is just now starting to cap data, others will follow, Cableone is a leader in capping data. File a complaint with [redacted]

Oh, again, banning me from your [redacted] page, petty, just petty...
Edit: 1/13/2016
I did contact [redacted], Cable One's lawyer responded. Nutshell - 'Cable ONE is a business, they can offer (or not offer) services they deem necessary. If you (customer) don't like current plan, you can upgrade; if you go over your data caps 3x in a rolling 12 month period, you will be upgraded to the next higher tier, you must stay in that tier for at least 3 months then you can return to the lesser tier.'
Cable ONE will not be changing services or increasing data caps until they get enough pressure from customers (complain to [redacted] people). Data caps will stay in place....get used to them...

After 3 plus years of partonage to this company, recent changesto there policy for late payments have left me extremely frustrated witht heir service and severe lack of local empowerment to resolve my concern.

I was late on a payment and they demanded a $318 to restart my internet (after claiming on the phone that it was physically disconnected, and all visible connections were still in place (pictures on demand).

This happened once before, and their previous policy of just locking the internet to a webpage where I can pay the due bill (usually with a small penalty) was acceptable for me. This new policy that had little or no warning and a sudden disconnect. Then they seemingly gouge the customer for more money and discount the 3-4 years of patronage I have given them. I have been out of town regularly for the last month, any letters dropped off would not have been noticed, and the customer service rep was completely powerless to help he in any way.

Issues:

- lack of any appreciation for being a loyal customer for 3-4 years

- policy that is very unfair, demanding a 300% charge (fees, deposit, month in advance payment, and current balance). Over $90 due on an account, they cut me off, then demanded $319 to be able to reconnect. Not in my budget, complete top down corporate dictating policy, and utter lack of local management/representatives empowered to help. I am now seeking any competent competitor who has an A+ rating, and honors loyal customer service. Not just pushing top down command control gouging rules from top management.

I ask that Cable One:

- Apologize for their treatment of my contract

- Stop changing their policies to gouge customers at every turn

- Empower local offices and especially the reps you talk to to actually be able to help you and make decisions

- Change there late fee, unpaid account policy to shut down their internet connection and allow them, ONLINE, to pay their billand get it reconnected. Like they used too.

What I see is a company that is getting too corporate, greedy, lacks valuing their customers (except in canned responses forced to be said by their reps (poor guys)). And that is striving, at all costs, to keep the monthly fee at as close to $60+ regardless of anything their advertisements say.

Signed,

A Very unsatisfied customer.

I am trying to speak with the billing department to find a way to remove services and extras from my current service in order to reduce my monthly bill. I have been hung up on 4 times in the last two days. I have had two employees refuse to connect my call to a manager. I have had people assure me that a manager would call me back, and they have not. I have not been able to speak to a person in the billing department after three consecutive days of trying to call and speak with this department.

Cable One is absolutely the worst internet server provider I have ever had. They are incapable of solving connectivity issues for over six months now despite numerous phone calls and technician visits. They are advertising 50 Mbps internet speed while most of the time it's in the single digits with terrible latency. The modem loses connections couple times a day (with 10+ not uncommon).

I would advise anyone looking for a reliable internet service to look elsewhere. Cable One shouldn't be even considered as an option, unless you like wasting your time and pay for the service that you never receive.

I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

 

My initial complaint has NEVER been addressed by Cable One, nor any admitance thier online bill pay is messed up and showed I owed nothing.  As expected, they DID charge a reconnect fee.  On top of that, I had service issues which took 6 plus times for approx 2 months of techs coming to the house.  This took up several hours of my time.  I also spent over 4 hours on calls to Cable One about my service and I made 4 in person visits to Cable One to address my concerns.  One supervisor told me [redacted] was out of town and would call when he got back, friday.  This manager also said he would talk to someone about crediting my account to make up for my poor service experiences. It was a week from seeing this person before I finally made contact with [redacted]. One supervisor, [redacted], I spoke with and set up a SPECIFIC time of 8am, in which he never showed, and sent his tech 45 minutes late.  When I asked the tech when [redacted] would be arriving, the tech said he had no intentions of coming out to my house.  My last visit, this same supervisor, [redacted], and the one that took over a week in making contact, [redacted], showed at my house, and upon leaving, [redacted] said he had already called the office and had them credit my acct ONE MONTH.  However, a few days later, my service was disconnected yet again.  When I called, no payments had been credited.  When I called again later, I was told a manager was currently in my acct and that I had recieved a $75 credit.  This is not the one month credit the manager told me to my face he had applied to my account.  That amount would have been $140.00. I was once again lied to. Also, during this time, they lied to you, The Revdex.com, stating the issue was resolved when it has yet to even be mentioned!  Since they have shown NO effort to resolve the initial complaint, then charging for late fees and reconnect fees directly resulting from thier system not functioning properly, and showing nothing due on my account, not having any type of reliable service in the house with both tv and internet, then thinking I should pay for this, to promising a completely different amount to be credited to my bill than what actually was, I have no plans on paying the amount they now think I owe of $190.00.  At this time, I plan to pay nothing.  If they would like to show some responsibility for their fault in this, then I may consider an appropriate amount.  I am very disatisfied with Cable One, will never use them again and will speak badly of them as often and wherever possible.  They have no integrity!