Cable One, Inc.

The local manager, [redacted], will contact the collection agency to correct any information in error.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

http://www.speedtest.net/my-result/4805023762 Cable One is outright lying now? For one, I just did another speedtest. The results are above. A bit over 30 mbps are my promised speeds? It's kind of laughable that they'd think I'm so unintelligent that I wouldn't be able to easily prove them wrong. I've attached a screenshot of the previous speed tests I've done too. You'll see that none of them even get to 50 mbps. They also claim to have left "several messages" to me about their service call. They left ONE message. The day before they called and I answered. They said they could come out the next day for a service call and I told them that would be ok, but only in the evening. The next day, they called around 1pm and I wasn't able to answer as I was working, they came out to the house when only my brother was home and he was asleep. So they came out without me telling them I was there, despite the technician who called me the day before saying they would check to make sure I was there. I have that voicemail saved. If need be I can also, probably, get Verizon phone records to prove they only called me once.  As for me having my own modem, that doesn't matter. It's rated for speeds much higher than what cable one even offers. I can take photos of my modem and my router to prove that the equipment isn't an issue.  As for the data usage issue, that's irrelevant. Their datacaps aren't even morally acceptable, they offer data caps well below average data use across the country and to top it all off, they offer download speeds "above average" rates but cripple those download speeds with extremely low upload speeds that prevent the download speed from ever being fully utilized. In short, they mislead the public with their advertised "speeds" and throw data caps so low that a handful of netflix movies a week would spend the entire data allotment. In short, Cable One should be careful when discussing their shady business practices. =/ Because I have a 30 minute time allotment on sending this, I can't attach more images. But I can provide more speed test results from October and November that show they're lying. And I can show phone records that also show they're lying. If need be I can even provide data reports and studies on the correlation between download and upload speeds to show that their business practices are suspicious at best.

To whom it may concern,While I am not arguing the fact that I exceeded my data limit; I am...

disputing the fact that I received three notifications.  I only received the 3rd and final notice after it was already too late to reduce my usage.  I did not receive the first notice that was sent via popup message.  I did not receive the second notice that was sent to the incorrect email address.  I am also disputing that fact that most users are aware of the data meter that exists to monitor their data usage.  I log into the billing website [redacted] everyone month to pay my bill.  The data meter is located on a different account log in ([redacted]).  I have never logged into the [redacted] website because I don't have a need to.Due to the fact that I did not receive three notices like I was supposed to, I am requesting to be moved back to my original tier without having to weight three months.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
I accept that Cable One will remove the charge of 137.94 but I also request that NCC remove this charge as well. I have tried to speak with NCC about this matter yet they will not communicate with me about this matter. NCC still sends letters regarding the above account for collections and will not remove from NCC collections Nor have they removed from my credit reports. After this is completed I will accept the reolution. Again I have tried to contact NCC and they will not discuss this with me so I would expect Cable One to contact NCC to fix this problem. Thank You,
Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They have not contacted me and I have now been served a third notice upon opening a web page, it read:Cable One 3rd NoticeDear [redacted]:During your most recent billing cycle, you exceeded your data guideline of 50GB of data.  Cable One Please contact me with further instruction on how to handle this case.Regards,
[redacted]

Our local office contacted the customer and resolved this issue.

The local office reviewed the account and applied an $88 credit.

The issue was repaired and a credit was issued for the inconvenience. If this is not satisfactory, the Business Service group is willing to discuss it. Please call Katherine C[redacted] at ###-###-####.

The customer is now installed and the service is working well.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their statements are mailed on the 16th of the month, and not received until 10 days later, and are due within 4 days. They have a drop box for payments, and payments are not even recorded in a timely manner. I spoke to a representative ([redacted]-not even from this area but to a local phone #) on 6/29/15 and she advised me that there was a 10 day grace period. This does not seem to be the case. She did put a credit on our account for an additional charge taken in error of $12.00 for a reinstatement fee. There does not seem to be a resolution to their billing problem except an automatic payment withdrawal which we are not accepting. Maybe they should give an additional week for payments due. Months ago we even contacted our local PO on mail delay issues because of having to go through Lubbock, TX.
Regards,
[redacted]

Mr. [redacted] called in to transfer service on 7/13/17. It appears the transfer was set up incorrectly and the correct install address was not noted. Cable ONE called the cell phone on the account  [redacted] but there was no answer so the install was cancelled. Mrs. [redacted] did...

call in and was informed of the need to reschedule.Cable ONE spoke to Mr. [redacted] and he had wanted to change the install to 7/17/17. There was no available time, and the csr let him know the first available date was 7/19/17. Mr. [redacted] had thought Cable ONE would be out Monday 7/17 for the installation and when no one showed up for the install (because it was for 7/19) Mr. [redacted] was upset and called in. Cable ONE was able to move up the install  for 7/18/17. Cable ONE Local Cust. Svc. Mgr called and left a message for Mr. [redacted] on the change of the installation date. Our technician arrived at the old address  on 7/18/17 ( [redacted]). The Technician called Mr. [redacted] stating he was at the address and the Mr. [redacted] informed our Tech that he was not at the correct address. Our technician then drove to the correct address ( [redacted]) and completed the install. I have called Mr. [redacted] and he and his wife seem to be happy with our services. We have issued a total of $40.00 for guaranteed arrival for their inconvenience.

We responded. A tech went out to replace the modem.

I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

After researching the customer's concerns, it was determine that the initial sell of the High Speed package with a 50 GB Data Plan was disclosed and signed by customer with work order. The customer exceeded this limit several times since their install. Multiple pop up notices were shown when...

accessing the Internet...the customer would have to check out of them. This information included moving them to the higher package if the behavior continued. A final notice was mailed. If the customer can manage their usage at the lower level for a period of time, they can downgrade back to that level.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Cable ONE has called and left a voice message to [redacted] from our Local General Manager in regards to her account but has not received a response or call back. We are waiting for [redacted] to respond back to our Local General Manager. Thank you, Cable ONE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not know what “having technical issues with our third party” could possibly mean.  They were having problems with their third party responding or addressing my problems at all and that is my complaint.  I do not know what “as soon as we get a solution we will notify them” means. Their customer service is to wait on their unresponsive third party before communicating with their customer which is absolutely no customer service at all.  As I stated, my issues were addressed after 3 weeks and 3 days which is unacceptable, especially for a business account.  I don’t see that anything has been accomplished. Cableone just responds with a non-descript, non-intelligible, non-specific response meant to satisfy Revdex.com. The person writing that response is not aware of the details of the problem. This exemplifies Cableone’s complete failure in the customer service area.  Two weeks later, I experienced another problem and I was told how to resolve it myself.  I am, after 3 weeks continuing to experience problems, but I have not contacted them again and that is another matter. I work on it every day because I have no confidence in Cableone. I am going to have to hire someone to correct Cableone’s problem it appears. Where do we go from here?
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Brandon A[redacted]

The customer has not been able to pay their bill consistently their installs 11/2015, getting disconnected 3/2016 and reconnected the next day. The customer started exceeding their data limits in December 2015 by quite a bit. Notifications were sent out for three months straight warning the customer...

that unless they managed their usage better, they would be moved to the appropriate level of service for their usage. the usage continued to grow and thus, moved to the new level of service 5/10/2016. Now, the customer is starting to exceed the new levels. If they cannot manage their usage, they will be required to move to a higher level of service at a higher price.If they should have any questions, they can go to the local office and speak with the General Manager.