Cable One, Inc.

The local GM, [redacted], will be contacted and should resrach his problem for a resolution. Consumer will be contacted by a local rep once complete.

I spoke with the local office and they would like the customer to contact their General Manager by the name of [redacted] is prepared to discuss a resolution ASAP.

The local office spoke with the customer and an arrangement was reached where a credit of $140 would be applied and the customer would pay the rest of the balance.

According to the records I have included,1.       the customer called in on Feb 17th and a trouble call was scheduled for Feb 19th. 2.       the trouble call was rescheduled on Feb 18th and we responded. This issue should be closed.

I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Their statements are mailed on the 16th of the month, and not received until 10 days later, and are due within 4 days. They have a drop box for payments, and payments are not even recorded in a timely manner. I spoke to a representative ([redacted]-not even from this area but to a local phone #) on 6/29/15 and she advised me that there was a 10 day grace period. This does not seem to be the case. She did put a credit on our account for an additional charge taken in error of $12.00 for a reinstatement fee. There does not seem to be a resolution to their billing problem except an automatic payment withdrawal which we are not accepting. Maybe they should give an additional week for payments due. Months ago we even contacted our local PO on mail delay issues because of having to go through Lubbock, TX.

Regards,

The local office is contacting our accounts payable department to initiate a refund. The check will be mailed out no later than July 27th.

The local General Manager, [redacted] ###-###-####, has monitored utilization on the modem and has not found any abnormalities. He will have someone in his office contact the customer in the next few days to setup a time someone can come by and troubleshoot further. At that time,...

he will decide on a credit, if any.

Cable One respects the customer's point of view. However, they will need to call the local office, as instructed, to make arrangements to return the equipment.

The local office is working the customer to resolve this issue.

We have had Cable one for two years and constantly have to call to get our DVR or Tivo fixed. We have called so many times, we know how to go through all the steps to fix it. Pictures on major channels continue to be pixelated and programs we have recorded stop and freeze 12 minutes into the program for the rest of the 60 minute program resulted in us missing our program. Internet is spotty also. The earliest they could send someone out this time is in 10 days. I would say we have called them 20 times in the past year.

I have been unknowingly over paying for services. I originally signed up for a 10mbps internet plan @ $53 per month. This month makes 44 months of service that is automatically withdrawn from my account. I saw an internet add for a 50mbps plan for $50. So I think to myself I'm over paying for my services every month. I brought it the the attention of the front desk worker and she said my 10mbps plan isn't even offered anymore. I waited till the following week to talk with the GM since he was out of the office. He was less than helpful and down right rude. He refused to make the over payments right and Said that it was what I signed up for 4 years ago. I explained that my service should have been upgraded to match the monthly premium I was paying for and he disagreed. I was a loyal customer who was never late but still treated like dirt by this company. I canceled my service after our conversation. I will not be treated like this. On average I over played by $336 per year. This isn't a small petty matter, they are crooks.

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution...

would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The complaint has been shared with the local General Manager, [redacted]. He is looking forward to the customer contacting him at [redacted] x [redacted] and working together on a resolution.,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I would like to thank Cable One for backing down, bc I did a Revdex.com Complaint.  It does not answer my complaint in the fact that Cable One chose to NOT use the ACTIVE email address I have on file.Cable One's Tech Support CONFIRMED that the email address they used to inform me that I had gone over my bandwidth has NOT EVER been made active. [redacted] DOES NOT EXIST.  How can Cable One claim they are contacting a customer when they are most definitely NOT.I did a search of highest rated ISPs in my area.  I saw other customers with this very issue.  I saw that more than 1 customer that received the "you gone over 3 times--contact us by XX date to upgrade your service" letter, that DID contact Cable One  BY or BEFORE the date on the letter & their service was TERMINATED.  Calls and escalations did no good to get these customers service back & they were forced to seek service elsewhere.In conclusion, I feel the need to re-state--I am NOT arguing any bandwidth restrictions per whatever TOS Cable One is clinging to. I AM arguing their contact methods.  I AM arguing that I asked to escalate TWICE & was denied.To finalize, I have been a customer since 9/4/2007.  I requested termination on 9/29/2014 & am awaiting refund.  I REFUSE to be the next casualty of Cable One & I have retained the services of a provider that does not have bandwidth restrictions.Cable One--you are losing valued customers, due to your inadequacies.  It would behoove you to pay attention.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Cuatomer has been contacted and refund scheduled.

I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution would be satisfactory to me. I have talked with a representative of the local office and he was going to arrange for a  rebate on what I am paying.  I will wait until  Aug 1st for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Please have the customer contact the local General Manager by the name of [redacted]. His is looking forward to working together in solving the problem.

Please have the customer contact the local General Manager by the name of [redacted], ###-###-####. He is waiting o work with them on a solution.