California Health Express

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that one of our order desk representative has been in contact with our customer last 2/18/and has advised that they are going to receive the refund by the 2nd until 3rd week of march via *** debit cardOur customer accepted and agreed to the timeframe that has providedIf our customer has any questions or concern they may contact us at ***

TAIS would like to offer an apology that our customer experience with Toshiba did not meet her expectationsThe process that has provided for the repair of the computer is based on the Standard Limited Warranty of the unit, warranty stated;How to Obtain Repair or Replacement Service For A Product Purchased In The United States?Depending on your specific product model, Toshiba may offer any one or more of the followingapplicable repair or replacement services: (1) Repair-Return Service through Toshiba’s DepotService, (2) CarService to an Authorized Service Provider, (3) Customer Replaceable(CRU)Parts Service, or (4)Whole Unit Exchange ServiceTo determine the warranty service methodfor your specific model, please visit our web site at warranty.toshiba.comA limited number ofmodels may also carry an international limited warranty which offers warranty service outside thecountry of original purchase.You will pay any packaging, shipping charges, insurance, taxes and duties associated with thetransportation of the Product or original CRU to the service center or providerYou are responsiblefor appropriately packaging the ProductFor any replacement Product/CRU, if Toshiba does notreceive the original Product/CRU from you within ten (10) days after your receipt of the replacementProduct/CRU, you will pay Toshiba the retail value of the replacement Product/CRU

A TAIS representative has made multiple attempts to contact our customer by telephone however our customer has not returned any of correspondence requestsOur customer can always contact our technical support department at ***At this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer set up a repair for his computer to Toshiba Repair Services (TRS) which is (***) and settled the payment for the repairToshiba Repair
Services (TRS) (***) is a third-party company and TAIS has no ability to access, manage or modify their systemOur customer can contact them directly Toshiba Repair Services at (800) 438-At this time we consider this matter closed

A Toshiba Am***a Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that the Toshiba Television with Model no. 49L621U that our customer purchased is an exclusive *** *** television manufactured by Toshiba and all
the support and warranty is from *** *** and even in Toshiba support website this model of Television does not appear to be valid, meaning it will not show any result on Toshiba websiteIf the customer has any questions or concern they may contact *** *** at 855-527-for the support or they may check this website http://support.toshiba.com/sscontent?docId=for more information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[WE SHOULD HAVE RECEIVED THE FULL REFUND OF THE PURCHASE PRICE OF THE TELEVISION AS IT DID NOT WORK PRIOR TO THE END OF THE WARRANTY PERIOD WE RECENTLY ONLY RECEIVED 71% OF THE PURCHASE PRIICE IN A *** CARD WE ARE SENIOR CITIZENS AND THIS HAS TRULY BEEN A NIGHTMARE IN ATTEMPTING TO GETTING THIS RESOLVED WITH TOSHIBA WITH MAKING OVER TELEPHONE CALLS , THIS HAS CAUSED US GREAT STRESS AND ANXIETY WE ARE NOW FEARFUL TO ORDER FUTURE PRODCTS WITH THIS TYPE OF CUSTOMER SERVICE]
Regards,
*** ***

If you folks at the Revdex.com are unable to recognize the complete inadequacy of Toshiba's response to my legitimate complaint, I have little hope that you will help to bring about any positive outcome, but I have nevertheless attached a PDF file that more fully lays out the complaintI encourage you to carry the complaint forward, perhaps by requesting that Toshiba respond directly to the PDFAs regards Toshiba's initial response:
"we did not see any records or documents for the particular issue.":
I sent a version of the PDF to various Toshiba Sales and support officesI also posted it to Toshiba forums, although their moderators immediately removed itIn any event, as the PDF clearly points out, Toshiba's own "records and documents", in the form of their various websites, completely prove the validity of the complaint
"For more information you may visit *** or call our Technical Support department at ###-###-#### so that we can address your concern further.":
I have already made repeated attempts to resolve the issue by making those contactsI was rewarded with abundant misinformation and outright lies
Toshiba is just another huge, impersonal corporation with no actual regard for its customersIf you genuinely don't see that, particularly in the light of their ridiculous initial response to my complaint, I can only pity you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[I received yesterday a call from the so called "VIP Repair Center" telling me that they can't get one of the parts for the laptop and if I am willing to receive it the way it isWhat am I supposed to answer? Obviously Toshiba can't even fix my laptop!!!! The only reason I sent laptop out to the "engineers" (*** , I know, doesn't sound like todhiba's TOP engineers, thank god!!!) is that I was told if I don't send it wibusiness days the case will be closedTalk about coercing people!!! Also the "resolution" originally offered does not appease in any way my concern about the quality of the repair or provides me with any assurance that the second repair was done right!!!SO NO!! MY demand still stands!!! I sent Toshiba a functioning laptop with a minor problem, after the SECOND try they are sending me back a laptop with missing pieces and who know what other problems!!!]Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with the
response by TAIS (Toshiba America Information Systems - The Business) for a number
of reasons:
1. TAIS
have failed to respond to my letter, dated 3rd June 2015, where I
outlined my original complaint - this letter is attached to my current response
I had the letter tracked, and so I know that they received it on 11th
June In the letter, I requested that they respond in writing before 3rd
July 2015, which they failed to doI have been entirely reasonable in waiting
until 15th July for a reply from the TAIS before registering my
complaint with the Revdex.comAt the date of writing this response, 23rd
July 2015, no written response by TAIS has arrived at my address.
2. Whilst
the response by TAIS to my complaint through the Revdex.com mentions that I spoke to
TAIS case managers, which is correct, it fails to acknowledge that during these
conversations I told TAIS that my complaint was not resolved as far as I was
concernedDuring these phone conversations, TAIS maintained the position that
their response eludes to, namely that I have to send the computer to their
repair facility in the USA, while I maintained that as my computer can be
repaired at a Toshiba repair facility in the UK (where I live), then it should
be repaired soAs I felt that my complaint could not be suitably resolved over
the phone, I told TAIS that I wished to put my complaint in writingThe case
manager for TAIS informed me of their address to send my written complaint, and
told me that the complaint would be handled as such thereafterThe fact that TAIS
have responded to the Revdex.com complaint stating that they “consider the matter
closed” reflects on TAIS as an organisation as they have failed to respond to
my original complaintAs such it demonstrates to me that TAIS have no desire
to fulfil their obligations under the Magnuson-Moss Act, which I outlined in my
original complaint, and will summarise further now.
3. In
my original complaint on 3rd June (attached), I outlined my
reasons for my grievances with TAIS, and how I feel they have failed to satisfy
my case
I first outlined
how they failed to provide me with a warranty prior to purchase, either as
themselves or through the seller (***)This is against The Magnuson-Moss
Act of and the Federal Trade Commission Pre-Sale Availability RuleAs
such I was unaware of the lack of international warranty coverage
I then outlined
that TAIS’s position that I should have purchased international warranty coverage
was flawed, firstly because I was already unaware of the lack of such coverage,
and secondly because on researching the option, I found that such cover does
not sufficiently exist and would be misleadingBoth are against The
Magnuson-Moss Act, and the second point here would fall under the term “deceptive
warranty”As such I informed TAIS that I believed that had I been aware of,
and purchased their international warranty coverage plan, that TAIS would have
failed to provide the service, and so it would be deceptive
I also outlined
that The Magnuson-Moss Act clearly states that the warrantor (TAIS) must not
impose on the consumer (myself) any conditions to ensure a satisfactory outcome
The fact that TAIS maintain that I must send my computer, at great expense and
inconvenience to myself, is in itself against the law, as they are trying to
impose conditionsThe TAIS case managers have stated in my phone conversations
that the computer is a model that can be repaired in the UK
Finally I outlined
that The Magnuson-Moss Act states that TAIS must remedy the case within a reasonable
timeThe fact that I first spoke to TAIS about my computer on May 2015, and
that the case is still unresolved, demonstrates the lack of effort by TAIS to
remedy the case
I am not
satisfied with the response to the Revdex.com by TAIS as none of these grievances have
been addressed, something that would be entirely reasonable to expect.
In my original complaint (3rd June -
attached) I outlined what I believed to be a number of reasonable expectations
on TAIS to fulfil their obligationsAs TAIS have failed to address my
grievances, and continue to waste time, I remain unsatisfied as their response
does not resolve my complaintAs such, I now seek a full refund from TAIS for
the value of my computer ($499.99), as I have lost all confidence in TAIS, and
do not believe any other outcome to be otherwise satisfactoryAttached is another
letter I sent to TAIS on 16th July 2015, which I am currently
tracking and has yet to arrive
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaintAfter doing a research TAIS found out that our customer was able to speak with one of our corporate representative and they offered to send the computer to our VIP repair facility to have the unit
diagnose by our Toshiba Engineer’s and have it repairedOur representative sent an email for all the information as per our customer’s requestIf they have any questions or concern they may contact at 877-421-At this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like the defective unit replaced with a new unit.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I cannot believe that Toshiba has not had the correct battery available for over weeksMy computer is less than months old and the same model is currently being sold and there must be batteries availableIf I accept their "solution" they will just continue to drag their feet and I will not be able to use my laptop as it is meant to be used - without being plugged in to electricityThey need to come up with a battery NOW. "Back order" for over weeks is not acceptable excuse
Regards,
*** ***

Revdex.com:
NNo one calledMe?
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaintAfter doing a research TAIS found out that our customer was able to speak with our technical support department due to a software issue of the unitOur customer’s computer was already out of
warranty since February and even if the warranty is not expired in accordance to the standard limited warranty (SLW) of the computer any replacement or fixes of software is not coverSeeing as the customer has exceeded the warranty period they are now responsible for any repairs/ and or technical assistanceOur customer can contact Toshiba Repair Services at 1-800-438-At this time we consider this matter closed

Revdex.com:
There is no point of having this tone like saying "CLEARLY STATED"What I am clearly stating here , is that I have a paper trail and if my house burns down and in a year from now it is discovered you Toshiba ARE COVERING up more battery types and model , then I have a paper trail Anyway if you would be *** , I am sure you would treat me differently
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Toshiba held my laptop for over month with no response to numerous requests for statusWhile Toshiba admits unit was under warranty they had me pay to ship the unit back for repair (had to pay almost $for shipping and insurance). To date, no explanation has been made why I had to go over month without my laptop, why I have not been reimbursed for the shipping charges, and why my warranty has not been extended for at least month while not in useToshiba did not even make an effort to repair my unit or get back to me until I filed my complaint with the Revdex.comThere initial excuse (made the day after I filed my Revdex.com complaint) was that the part needed to repair my unit was on back order yet somehow my laptop was repaired and shipped out the very next dayToshiba treats their customers very poorly and should not be allowed to get away with their total disregard and disrespect to their customers
Regards,
*** ***

TAIS will stand behind our policies terms and condition as stated on the Standard Limited WarrantyIt is stated on the Standard Limited Warranty of Toshiba that depending on the specific product model, Toshiba may offer any one or more of those applicable repair or replacement serviceIt shows on our data based that the Model SATELLITE S50-C with the serial number *** has a year standard limited warranty that needs to send to our repair facility for any hardware issuesOur customer may visit our website warranty.toshiba.com to determine the service method of their unit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Toshiba flat out LIED about what the tech support concluded after troubleshooting me To clarify what actually happeneddays after receiving the replacement unit, the lap top alerted me of a Critical Error and stopped working I immediately contacted Toshiba technical support and after they finished multiple attempts in troubleshooting ...the technician concluded that it must be a hardware issue The technician forwarded my case back to the Order Desk so I could coordinate returning the DEFECTIVE Replacement laptop I expect a full refund for the defective replacement unit I received
Regards,
*** ***

I am on vacation and don't have access to my computer to get the serial numberI cDNA send it to you on August 8.Thank you for your assistance.Regards,*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that the unit was dignosed by our technicians and undergo to the standard process of repairThey reported that there was some type of liquid residue found inside
of the unitOur customer was quoted for the repair due to this out of scope issue, meaning it is not covered by the Standard limited warranty of the unitIf the customer has any questions or concern they may contact our technical support deparment at 800-457-