California Health Express

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have contacted the tech support that they suggested and none of their tech support could get it to work even when they remotely accessed my computer The disk that they sent me with the serial number that they mentioned does not work A tech even took a snapshot of the disk to send to Toshiba headquarters because it does not work and they could not get it to work I asked them why don;t they send me a new replacement WINDVD that works and they have not done so The last time I heard from a tech was when thy told me they was sending my problem to Toshiba headquarters for resolution I am still waiting so I filed a complaint with you because I have been given the run around with no resolution I have a record of more than five calls to Toshiba on this matter as well as a written on line to their customer service for assistance Why the company cannot just send me a replacement disk with a operating multi CD player that is operationalI am really not understanding why such a large company cannot ensure that their products function properly is beyond my understanding Again what they have written about my contacting their tech support as a rationale is bogus, because like I said I did that first and could not get the assistance needed in getting the player operational, their tech support could not get it to work I appreciate your assistance in this matter in addressing this complaint I notice some others have complaint about Toshiba product with not resolution, If I get out of this situation amicably I will not purchase another Toshiba product Sincerely, [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaintAfter doing a research TAIS found out that our customer’s computer was already repaired and delivered as of Monday 8/24/1:22pm and (singed for by: ***)If our customer has any question or concerns they may contact our Technical Support DepartmentAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was connected to our Plus Care department, a fee based support who handles software issues. Our customer was able to speak with one of the... representative and has explained the coverage and process that they have. Our representative was able to performed troubleshooting on the unit. Our representative has offered a call back to do some advance research regarding the issue of the computer. Our representative has made multiple attempts calling our customer back to continue the process of troubleshooting, however our customer is not available and did not provide any response. If the customer has any questions or concern they can still contact our Software department to continue the support at 888-933-0322.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Hi Jackie, I cannot find a way to update my complaint and no longer have any of the emails that let me click on a link. I only have the copy of the complaint that I saved to an external drive. Live chat directed me to you. I have been trying to negotiate with Toshiba for the last 3 weeks and they finally called me 2 weeks ago with a computer that was equal to the one that disappeared at their Repair Depot. Prior to this they were offering substandard models or $663 dollars as a prorated amount towards my $1000 computer. I checked and could not buy my model, new, or used, on the internet for this amount, or a model that was even close in specifications. I realized I had to take a replacement if I wanted an equal computer. I was assured that any replacement model sent to me would be “new” but considered “refurbished” due to the open box. I also asked where this computer would be coming from, as I did not want to end up with a unit from the Repair Depot in Jefferson, IN, which had made my original unit disappear and used nefarious methods to add my serial # to another unit to try and fool me. After the sketchy tactics employed on the repaired unit sent back to me, I was very concerned about the integrity and safety of any unit coming out of that facility. I had to think of my privacy when using the unit. Can you blame me? The first model they offered only had ½ the storage capacity of my original model, but better graphics. However, when I attempted to find reviews on the model, internet information was limited to 3 websites, all in Russian. No reviews were available, I couldn’t find it ever being sold anywhere, and they had already informed me that they this unit would only be under warranty for 30 days (60 was offered when I pushed). It is worth noting that my original computer still had 6 months left on its manufacturer warranty, so this was suspicious. The 2nd computer they offered retailed for about $330 brand new, half the memory, no full HD screen, as my original computer. I said I had to let it rest for a week, as I was going away and asked Lovely to see if there were any other units available for replacement. Finally, on May 17th, Lovely (cust rep), called me and said they had the exact model as my original computer and would I accept this unit. Of course, I did, as long as it was not used. I explained that I was out of town and would deal when I returned. A shipping label was sent to me for the “repaired unit” I had in my custody as it had to sent back before they would send me this unit. So..today I received the unit and it looks used and I think you can guess where it was sent from. There is even a minor scratch on the case and the back stickers state clearly “FACTORY RECONDITION, Notice: This Toshiba Computer product has been reconditioned, and, although not new, is warranted by Toshiba America Information Systems, Inc, under Limited Warranty, excluding any blemishes.” Also, another sticker on the back “ READ THESE NOTICES CAREFULLY. IF YOU DO NOT ACCEPT THESE CONDITIONS, RETURN THE UNOPENED PACKAGE AND ALL OTHER ITEM INCLUDED WITH THE COMPONENT TO THE PLACE OF PURCHASE AND YOUR MONEY WILL BE REFUNDED ”, etc. I called Lovely but I was told she was not available. Sila assured me that they would warranty this item for 3 months and I needed to use it and see if it worked before I should decide to send it right back. I am not happy but really need my computer. I sent the other unit back last Tuesday and need to get work done and emails read after being away and then not having a computer. Please add this to my complaint as this was definitely NOT a satisfactory resolution and I am not happy about how this was handled. My hands are tied if I want a decent computer to use. I sent Toshiba a beautifully running computer with the exception of a malfunctioning Full HD display and received back a gutted computer, with a totally erased hard drive, standard LCD display and half the memory. I am shocked that such a large company would treat a customer so poorly. I have lost hours of my life and if my original computer had not been so expensive I would have just bought another one, but definitely not a Toshiba. Please let me know if this closes my complaint or if we can keep it open until I have determined if this computer is acceptable. Thanks, [redacted] ***

A Toshiba America Information Systems (***) representative has reviewed our customer's complaintAfter doing a research [redacted] found out that our customer was able to speak with one of the case managers and was advised that his computer needs to seto [redacted] repair facility to have it properly diagnose and repair with the engineers.In accordance to the Standard Limited Warranty refund or replacement is not the option, [redacted] has explained that the unit should be diagnose physically by our technicians in our repair facilityThe standard Limited Warranty Stated:What Will Toshiba Do? If the Product fails to work as warranted, Toshiba will, in its sole discretion, repair or replace the Product or part with a new or remanufactured product/part that is at least equivalent to the original Product/partThis is your sole and exclusive remedy for breach of warrantyReplacement parts or products are warranted to be free from defects in materials and workmanship for thirty (30) days or for the remainder of the Limited Warranty Period, whichever is longer.Our customer may visit our website at warranty.toshiba.com for warranty the details.Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received a phone call from Toshiba, he told me that he would like to solve my problem, I told him that I need a laptop for my job, and I request to replace a same kids of laptop However, he said Toshiba would like to check problems on my laptop for 7-days Please review my previous email, Toshiba has already checked my laptop several time but can not solve the problem In the other words, Toshiba didn't care of customer One more example is, Toshiba told me that I should received a shipping package within 1-days for ***, Now days pass, and I never receive any shipping package from *** Something wrong about Toshiba Management, I hope top manager of CEO could read my complaint I believe that CEO of Toshiba should know about it! Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Team,I received back a broken laptop it is also missing parts This is problem number four with this $laptop Please help me[redacted] [redacted] ###-###-####

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Toshiba can refer to its website all it wants, but the warranty that [redacted] gave me for my Toshiba product stated (both verbally and in writing) that I had a 1-year warranty for my DVD/VCR player. Otherwise, I wouldn't have bought it in the first place. So this really is consumer fraud. Regards, [redacted] ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer can file a claim for the unitThis process is based on the Standard Limited Warranty of the unit obtaining the warranty service within Fifty United States and District of ColumbiaWarranty stated;
Customer may visit Toshiba Acclaim
Web site at www.acclaim.toshiba.com or call 1-888-592-On website, Customer follows the onscreen instructions and initiates
a claimCustomer is required to return the defective Product accompanied by Customer’s proof of purchase to Toshiba at Customer’s
expenseProof of purchase must show price, date, and location of purchase and Product descriptionWhen the defective Product and
proof of purchase is received by Toshiba, the claim will be processedThe defective Product returned to Toshiba under this Limited
Warranty shall become the property of ToshibaIn lieu of replacement, Toshiba may, in its sole discretion, provide a refund or
one-time credit for the replacement value of the original product, redeemable at the ToshibaDirect.com Web site
(www.ToshibaDirect.com)The value of the credit will be equivalent to the current manufacturer’s suggested retail price for the
original product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10993342, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ms*** On Wednesday, January 25th, I called the office to state my concern. I was given your name as the representative working with my claim. Back on 12/12/2015, I submitted a claim against Toshiba of America Information Systems, Inc(TAIS) Digital Products Division - claim number ***. On January 13th,an email was sent to me to respond within days if I wasn’t satisfied with Toshiba’s response. However, I was not able to respond to the message within the allotted number of days due to personal reasons. Nevertheless, due the fact that the company was willing to help with the situation, I decided to leave the claim close and work with the company. Nonetheless, the company has been giving the run aroundsI called Service Net at 800-240-2269, as stated in TAIS response. After a couple attempts, I finally got through. I was told by the representative that the at Service Net that were responsible for the parts and they would be willing to provide the parts, but Toshiba was responsible for fulling the service. The representative a Service Net transferred me to Toshiba. When I spoke to the representative at TAIS, it seems that once again they were not able to find my extended warranty. The representative (which claimed to be a supervisor), said that my warranty had expired. I once again for the 20th time (without exaggerating) explained the situation to a TAIS representative. When I mentioned Revdex.com - all of a sudden, she found my warranty. However, her excuse this time was that my warranty was never activated. So, I told her I wanted to speak to a supervisor and she said she was a I supervisor. Then, I requested to receive a refund for the amount spent for the warranty that all of sudden was never activated. She said that she would handle my request and within two business days I would receive and email with a confirmation or denial. I asked why would TAIS deny my request if my laptop needs service and you are not willing to honor the extended warranty purchased. She said to just wait for the email. Today is Monday, January 25, 2016, and I still haven’t received any correspondence from TAIS. I called again, and I was told that my case would be spoken directly to Toshiba Direct manager. I was also told that I would receive a phone call directly from him. However, I didn't get a response. Please help me resolve this. $is not easy money to come by. I need a laptop with working usb ports. How can you help me seek a refund to have it service on my own or buy a new one. PLEASE help me! Thank you so much for your willingness to help me. Anxiously waiting for your response! *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The response is not satisfactory because, this will be the fourth time I will have sent the device into Toshiba to have it repaired It is appropriate to have sent the device in once maybe twice, but four times is inappropriate and illustrate poor customer service and no customer loyalty The Toshiba will state that the first two times, the device was not sent in for repair just for reformatting However, if the recording of the customer service conversations is retrieved a listener will hear that I (the customer) was told the computer was being sent in for repair representation by the company demonstrates significant poor business practices; hence, the the Revdex.com complaint The continued fight I am having to put up again reiterates the abominable customer service, business practices, and customer loyalty from Toshiba]
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that the specification of the replacement was sent to our customer’s emailOur customer responded to the email and agreed to the specification of the replacement unitAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaintAfter doing a research TAIS found out that our customer has an issue regarding with software configuration of his computerFor any technical issues Toshiba doesn’t have any email support for computers, they only offer phone support assistance within the U.S that our customers can to speak to a live technical support representative for them to fix or diagnose the issue furtherOur customer can visit our website at http://support.toshiba.com/drivers for them to download the recent drivers & software updates for his unitOur customer can ask assistance from someone that he know to contact us at 1-800-457-to perform troubleshooting on his computer and to diagnose the issue further in accordance to the standard limited warranty (SLW) of the unit

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS cannot find any records on our systems using our customer’s information (Name, Phone #, Address, and Email Address)Our customer can contact our Technical Support Department
at 1-800-457-or they can register the unit online at wrc.toshiba.comAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that our customer was connected to our Plus Care department, a fee based support who handles software issuesOur customer was able to speak with one of the representative and has explained the coverage and process that they have. Our representative was able to performed troubleshooting on the unitOur representative has offered a call back to do some advance research regarding the issue of the computerOur representative has made multiple attempts calling our customer back to continue the process of troubleshooting, however our customer is not available and did not provide any responseIf the customer has any questions or concern they can still contact our Software department to continue the support at 888-933-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The response is a canned standard response and does not address any of the issues that I have encountered or frustration that I have experienced Part of the problem is the customer service/repair phone number in *** so calling them is a complete waste of my time since I have been down that road may times already I even sent a letter over a month ago and was unsuccessful in obtaining a response Therefore, I want to escalate this to a *** *** ** *** based individual manager that has the ability to actually do something to gain resolutionThank you.]
***
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A Toshiba America Information Systems (TAIS) representative has reviewed our customers complaintAfter doing a research TAIS found out that the customer has been dealing with the Order Desk Department regarding to the replacement that they had process, we would like to extend our sincere apologies
for all the inconveniences that the customer encountered,rest assure that we will investigate this matter and will give an update to the customer as soon as possible

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found that the free box that our customer will be using to send the unit to our repair facility was delivered to our customer’s location last Mon 9/21/9:02am under *** tracking number (***)Currently we are just waiting for the unit to be delivered to our repair facility for us to proceed for the repair of this computerIf our customer has any questions or concern they may contact at ###-###-####

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that one of our case manager has made multiple attempts contacting our customer via phone however, our customer did not provide any responseIf the customer has
any questions or concern they mat contact our customer relations department at ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer' s complaintAfter doing a research TAIS found out that the warranty information that our customer provided on the complaint is designated for Toshiba Computers and TabletsOur customer has a DVRDVD/VHS Recorder which is a digital audio product that has day Standard WarrantyOur customer may visit our website acclaim.toshiba.com to check the warranty of the unit or check this link below.(http://cdgenp01.csd.toshiba.com/content/support/pdf_files/stdwar/dav_90da...⇄