California Health Express

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Facts:Toshiba pushed hard before they decide to consider the issue is Hardware.Hard Disk failed in new laptop less than month old (it's very strange and the laptop could be defective)I am not going to argue about the attitude and lying for customer service it's obvious!!, They refuse multiple times to send my complaint to corp and refuse to give me the name of the CEO and business address YOU CAN ASK MRED THE SUPERVISOR WHY HE DID NOT DO HIS JOB AND GETTING RID OF ME WHEN I WAS ASKED O CALL HIM BACK? I NEED THAT LAPTOP WARRANTY TO BE EXTENDED FOR FREE FOR ANOTHER YEARS SINCE THE HARD DISK FAILED TOO EARLY AND NOW THE FAN IS MAKING A NOISE(UNLESS YOU CONSIDER FAN NOISE A SOFTWARE TOO?

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research, TAIS found out that our customer spoke with one of our technical support representatives last September 24, wherein their Standard Limited Warranty has expiredOur customer purchased the laptop last February of and their warranty has expired last February of Seeing that our customer has exceeded their Standard Limited Warranty period, they are now responsible for any repairs and / or and technical assistanceFor Out of Warranty Repairs, they may contact 1-800-438-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
I have updated all the drivers in the Device Manager and I in fact have the link bookmarked in my browser given by Toshiba in their response. There is no driver for the FN key per se, only the keyboard and the rest of the keyboard works fineThe driver given on the Toshiba Website for the *** PCIE card reader is different from that on the Toshiba siteI have contacted *** Tech Support which has an email address but they do not respond.I cannot use the phone as I am hearing impairedI have *** *** I need email or chat Support to resolve the issues with the laptopToshiba's Support Website is an abomination consisting mainly of user forums which I have studied extensively without successI have tried many fixes on the Internet in general and Toshiba's Website is useless, it has software to download for diagnostic issues dating back to I have spent considerable time with *** Support.As Toshiba considers this matter with the Revdex.com closed, I will file complaints with econsumer.gov, FTC, State of CA AttnyGenand the Justice Deptfor Toshiba's violation of the ADA (American's with Disabilities Act) today
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A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that our customer was able to speak with one of our case manager and was advised that the repair process that Toshiba has is based on the Standard Limited Warranty
of the unitA depot repair order was already created under repair order number *** and an email was already sent to our customer to complete the order onlineIf the customer has any questions or concern they may visit our website warranty.toshiba.com or call at 1-800-457-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Toshiba needs to take responsibility for its wrong doingThey must reimburse me for the harm they caused my computerI was more than patient with them and I do not see the matter resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I responded and rejected the company's response I did not hear of any further response I am NOT SATISIFIED Do not close out this complaint.I never received an acceptable response from Toshiba.Do not close this complaint. Please advise of what I need to do

A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaintAfter doing a research TAIS found out that our customer was able to speak with one of our senior case manager and was informed that the issue of the computer is out of scope due to physical damage,
which means it is not covered by the Standard Limited Warranty of the unitOur customer can contact Toshiba Repair Services at 800-438-At this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that the email confirmation that was sent to our customer's email address was a system generated after the repair order was processedAll the procedures about the repair process was on the same email even the shipping and handling information and this is based on the Standard Limited Warranty of the unitThe Hardware repair process is part of the warranty of the unit which is our technical support representatives followed if they found out that the issue of the computer is not repairable after they performed troubleshooting over the phoneThe Standard Limited Warranty stated;TOSHIBA IS NOT RESPONSIBLE FOR (1) DAMAGE TO OR LOSS OF ANY PROGRAMS,DATA, OR INFORMATION ON THE PRODUCT BEING SERVICED, OR (2) THERESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THANSOFTWARE INSTALLED BY TOSHIBA WHEN THE PRODUCT WAS MANUFACTURED.What Are Your Obligations? You must retain proof of purchase showing price, date, location of purchase and Product description which may be required for warranty serviceToshiba strongly recommends you register your Product either during the initial staof the Product, or online at register.toshiba.comYour failure to complete Product Registration will not diminish your rights under this Limited Warranty.Always keep a backup copy of the data on your Product before sending it in for repair and remove all confidential, proprietary or personal informationAlso be sure to remove all accessories or peripheralsTOSHIBA IS NOT RESPONSIBLE AND FULLY DISCLAIMS ANY AND ALL LIABILITY FOR ANY ACCESSORIES SHIPPED WITH THE PRODUCTIf you authorize Toshiba to perform any services excluded under this Limited Warranty, you may pay standard repair fees for such work.YOU MUST READ AND FOLLOW ALL SAND USAGE INSTRUCTIONS PROVIDEDWITH THE PRODUCTIF YOU FAIL TO DO SO, THIS PRODUCT MAY BE DAMAGED ORMAY NOT FUNCTION PROPERLY, OR YOU MAY LOSE DATA OR SUSTAIN PERSONALINJURIES

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Actually separate batteries were received days ago although Toshiba never previously called or sent me tracking infoHowever, BOTH batteries, when installed into my laptop give the same message as with the original one - "plugged in, not charging." In the meantime, before these arrived (why I got I'm not sure), I had discovered that sometimes I could put in the original battery and it would chargeSo I'd get it full, and operate on the batteryBut then when it got low and was plugged in again, it wouldn't chargeConsidering there is still the same problem with new batteries, I can only assume there is something wrong with the connections in the laptop itself that is not working correctly sometimes, and other times is OKTherefore, it seems to me the only solution is for them to send me a new laptopI haven't called them since the phone nogiven above is only good from M-F until pm and it's too late now to callI don't want to get another run-around with them as the first time I contact them, so I hope they will respond to this messageFor the time being I will keep all the batteriesBy the way, I have tried different outlets and am sure the connection into the laptop is tight
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found that the unit was already out of warranty last 12/26/and after months our customer called in to report an issue of the unitOur customer was able to contact our customer relations department and they provided a one-time courtesy repairHowever the repair took more than a month due to back-ordered parts and customer asked for a replacementThe case was endorsed to our order desk department to process replacement computerHowever, after they reviewed the case based on their guidelines and the standard limited warranty of the unit, any replacement or refund is not applicable for the computer because it was out of warranty since December before the last repair has processedOur customer was advised that the unit will be send back because the part is no longer availableSeeing as the customer has exceeded the warranty period they are now responsible for any repairs/and or technical assistance

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that our customer was able to speak with one of our case managers and was advised that his computer needs to send to our depot repair facilty due to a hardware
issue after the diagnostic by our technical support representativeHowever, our customer asked for a refund or replacementIn accordance to the Standard Limited Warranty refund or replacement is not the option, TAIS has explained that the unit should be diagnose physically by our technicians in our repair facilityThe standard Limited Warranty Stated:What Will Toshiba Do? If the Product fails to work as warranted, Toshiba will, in its sole discretion, repair or replace the Product or part with a new or remanufactured product/part that is at least equivalent to the original Product/partThis is your sole and exclusive remedy for breach of warrantyReplacement parts or products are warranted to be free from defects in materials and workmanship for thirty (30) days or for the remainder of the Limited Warranty Period, whichever is longer.Our customer may visit our website at warranty.toshiba.com for warranty the details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am seeking repair/replacement of my computer because of a failure caused by the company's tech supportTHE COMPUTER WAS FUNCTIONING BEFORE THE TOSHIBA TECHNICIAN WORKED ON ITThe computer stopped working immediately after the technician stopped working on itToshiba is clearly responsible for breaking my computer and should compensate me accordingly, immediately
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that our customer was able to speak with one of the case managers and was advised that his computer needs to send to our depot repair facilty due to a hardware issue after the diagnostic by Toshiba technical support and there senior tech representativeHowever, our customer asked for a refund or replacementAnd Toshiba (TAIS) would provide or post on there consumer notice page if there's any common issue with the product or a recall programTAIS doesn't have a loaner unit program to provide to customers.In accordance to the Standard Limited Warranty refund or replacement is not the option, TAIS has explained that the unit should be diagnose physically by our technicians in our repair facilityThe standard Limited Warranty Stated:What Will Toshiba Do? If the Product fails to work as warranted, Toshiba will, in its sole discretion, repair or replace the Product or part with a new or remanufactured product/part that is at least equivalent to the original Product/partThis is your sole and exclusive remedy for breach of warrantyReplacement parts or products are warranted to be free from defects in materials and workmanship for thirty (30) days or for the remainder of the Limited Warranty Period, whichever is longer.Our customer may visit our website at warranty.toshiba.com for warranty the details.Only repair is the sole option.Tell us why here

A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone however there was a voice prompts that (The subscribers request this phone does not accept incoming calls message ma ***)Our customer may contact our technical support department at ***At this time we consider this matter closed

Revdex.com:
This is NOT acceptableTOSHIBA is hiding the fact that more laptops are affectedThis is now public information and if there is a fire , they will be liable
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have explained in details that a battery over heating within - minutes is defective, regardless of what Toshiba says regarding nag the affected batchesThe reason I took this long to complain outside of the warranty period is I was never informed of the original recall despite having registered and Toshiba had my email addressI think Toshiba should replace my battery before I get burnt with the over heating
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed ourcustomer complaintAfter doing a research TAIS cannot find any records on oursystem under our customer's informationOur customer can contact our Technical Support Department and providethe serial number of the computer at ***At this time we considerthis matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is true that my laptop was returned on 10/5/16, after spending more than a month at the Toshiba Repair DepotDuring that month, I was never given any information as to why this new laptop crashed, or what repairs were needed or were performed. In several phone calls to the 800#, I was told repeatedly "We're so sorry, we do not have any information, we will email the repair depot and call you back." If they called back, it was just to say, "We're so sorry, we do not have any additional information, we will send another email." They did not even tell me when the repair was completed or the laptop shipped back. This is after I had been told that the repair would be expedited and I had paid $for an expedited shipping boxMore than a month without my computer, which is vital for my work, with no information from Toshiba, has left me with zero confidence in this product and its customer service. For them to suggest I call the 800# is an insultThe 800# sends me to the same *** call center that does not even have the ability to call the repair depot. I purchased this laptop new in February and it is not too much to expect it to work, or if it fails, for Toshiba to let me know what failed and what was done to repair it. That way I, as the owner, would know about its faults and failures. I know that Toshiba will not honor my request for a refund of the purchase price for this defective computer. THe absolute LEAST they should give me is a refund of the $I paid to expedite the repair process
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintTAIS found out that our customer was able to speak with one of our case managers and has informed about the process of the repair in accordance to the Standard Limited Warranty of the unit
It is stated on the Standard Limited Warranty of Toshiba that depending on the specific product model, Toshiba may offer any one or more of those applicable repair or replacement serviceIt shows on our data based that the Model SATELLITE S50-C with the serial number ZF134980C has a year standard limited warranty that needs to send to our repair facility for any hardware issuesOur customer may visit our website warranty.toshiba.com to determine the service method of their unit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The website and phone support that I have talked to multiple times now will only provide the "store" creditLooking through their available inventory there are no VHS players or VHS/DVD Combo units or a unit, such as the defective unit, a DVD RECORDER/VHS combo unitI would like the ability to receive a refund if an exchange or repair is not possible.
Regards,
*** ***