California Health Express

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I received a call from Toshiba yesterday The representative offered to help me send away the laptop for a "VIP repair." As I had explained in my original complaint, which should have been reviewed by Toshiba, I already had the computer repaired locally at my own expense after the same problems recurred so soon after Toshiba claimed to have repaired the device Thus the offer is of no value to me I have noted, though, that the offer suggests that Toshiba is aware of the problems at their repair depot, as suggested to me by a previous representative.] Regards, [redacted]

Hi,I did not contact Toshiba about the problem until March I'm not sure of the exact date of contact I recall being told that the problem was not one that could be corrected over the phone and that I would need to send the laptop to their repair depot.Thanks,***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that the battery for our customer was already delivered last Monday, 02/13/at 11:A.M under UPS tracking number [redacted] If the customer has any questions or concern they may call us 855-674-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The pro-rated amount that has been offered is unacceptableOur computer broke within days of owning it and we deserve a full refundThe pro-rated amount the company explained to me was based upon a July 'fix' date, however the companies lack of being able to fix the computer the first time we complained about the product (January) is not our faultAs for the replacement laptop we are unable to find satisfaction in that offer because we've tried that once before and were sent a computer in which the speakers do not work (damaged goods)We would like a full refund for our computer, we have a receipt stating its value, due to the fact our original purchase was a' lemon' computer The pro-rated value was not based upon the original complaint of our computer being brokenAs for a new computer, we have tried that option once to only be sent another broken computer (speakers don't work)We find neither of these options satisfactory and would like a full refund at this time Regards, [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed ourcustomer complaintAfter doing a research our customer purchased the computerin United States and the Standard Limited Warranty (SLW) information isincluded with the package together with the computer when our customerpurchased the unitThe warranty entitlements are stated on that specific documentonce our customer unboxes the unitOur customers should be aware about theirwarranty coverage as a consumer’s obligationIn accordance to the (SLW) of theunit this Limited Warranty covers the Product for the warranty only within thecountry where the Product was originally purchasedOur customer can also checkthe warranty entitlements on our website [redacted] At this timewe consider matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that we are coordinating with our Storage department and we are still working on the said case, hoping we could give you a better resolution on the said matter Regarding to the Corporate escalation concern we would let you know the outcome of our investigation

Laptop has been sent back four timesSent laptop back on 10/and the ETA is 10/29/and potentially being longer is unacceptableTotal time I will be without laptop would be approximately monthsI would hope Toshiba would acknowledge this is a lemon and it is a inconvenience and would refund me the purchase price of laptop $Thank youCase# [redacted] Desired Outcome: Please refund this defective lemon laptop

A Toshiba America Information Systems (TAIS) representative has reviewed our customercomplaintAfter doing a research our customer purchased the computer insidethe United States and in accordance to the Standard Limited Warranty of theunit (SLW) this Limited Warranty covers the Product for the warranty onlywithin the country where the Product was originally purchasedOur customer wasable to speak with of our case managers and was advised that they can send the computerto our depot repair facility for repair and Toshiba will be the one who will coverthe repair and replacement of the parts of the unitOur customer will justshoulder the inbound shipping going to our depot repair facility in accordanceto the Standard Limited Warranty (SLW) of the unitAt this time we considerthis matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research all Toshiba warranty information is stated on our website and our customer may visit that at warranty.toshiba.com

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research, TAIS was able to update the Estimated Ship Date with our customer from time to timeTAIS found out that there was an unforeseen component shortage and this was the reason why the date continued to push back Our customer requested for a cancellation for the order due to the continuous change of the Estimated Ship Date and the order was cancelled as per requestedAccessories were already shipped to the customer and was advised that we could provide RMA if they wish to return those itemsOur customer wasn't charged as well since they requested for a cancellation for the orderAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint after doing a research TAIS found out that the manager of the store called us last 3/24/and he informed us that the unit still has a hard drive issue after our customer received it from our depot repair facilityTAIS has advised them that we cannot send a hard drive for the unit, but we can send a box with a shipping label for them to send the unit to our repair facility for reworkHowever, our customer declined the offerOur customer called us to inform that the store manager already paid to replace the hard drive of the unit, TAIS has advised our customer that we cannot provide or reimburse the amount that the store manager paid for the hard driveThis action that has taken is the own discretion of the store and not part of the standard limited warranty of the unitTAIS has explained to our customer that the Store and Toshiba has a different channel or process when it comes to this certain issueTAIS has advised that we can still process a repair for his computer with accordance to the standard limited warranty of the unitHowever, our customer declined the offerIf the customer has any questions or concern they may contact at 855-674-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was not given a choice but provided with only one option which was to allow Toshiba (about) a 8-10th opportunity to repair the computer after a year and two months of failure and inactionNo other option was provided which is NOT what was desired but and again only what was offeredPending the failure of the repair again no other repair option was offered for refund of the machine, accessories, sales tax or the additional extended warranty Regards, [redacted] I was not given a choice but provided with only one option which was to allow Toshiba (about) a 8-10th opportunity to repair the computer after a year and two months of failure and inactionNo other option was provided which is NOT what was desired but and again only what was offeredPending the failure of the repair again no other repair option was offered for refund of the machine, accessories, sales tax or the additional extended warrantyI was not given a choice but provided with only one option which was to allow Toshiba (about) a 8-10th opportunity to repair the computer after a year and two months of failure and inactionNo other option was provided which is NOT what was desired but and again only what was offeredPending the failure of the repair again no other repair option was offered for refund of the machine, accessories, sales tax or the additional extended warranty

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS received the customer’s unit on 6/19/in our repair facility with a Broken Hinges, which is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)TAIS has informed our customer the cost of the repair is now their responsibility and our customer accepted the repair and paid for the quoted amountThe repair was completed last 7/24/and the unit was delivered to our customer last 7/28/If our customer will experience the same issue with the computer they can contact our Technical support department and they can process a rework for the unitAt this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the same story all over again I called Service Net the first time Toshiba provided the number as response to Revdex.com When I called,Service Net, the representative said they were more than happy to pay for the parts, but they explained that their contract between Toshiba and Service Net stipulated that Service Net will respond for the parts and Toshiba has to pay for the labor When the rep from Service Net transferred me to a Toshiba Representative, the rep, which claim to be a manager, said they will NOT pay for the labor as my Extended Warranty was expired When I mentioned Revdex.com, the rep immediately found my extended warranty However, this time the rep said that my extended warranty was never activated So, my question is how can I get my Laptop serviced or for Toshiba to refund me the price of the extended warranty as I bought the extended warranty through Toshiba Direct It is very unfortunately to have to against a major company, as they play all the tricks of deck in order not correct their mistakes I just need for my Extended Warranty to cover my two usb ports that are not working.Thank Revdex.com for all that you are doing Thank you for all your help! Regards, [redacted]

A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that this case will be endorse to our order desk department to provide them a replacementOur customer will receive a call within 1-business days from one of the order desk representative to discuss the process of the replacementOur customer agreed to the offerIf our customer has any questions or concern they may contact us at 949-461-At this time we consider this matter closed

After doing a research when our customer spoke to our technical support department he was advised that they need to replace the battery of the computer because based on the diagnostic and symptoms of the problem it is really obvious that the battery is the issue of the computer and we cannot not even say that the battery is defective after owning the computer for years because battery is considered as consumable part of the unitOur customer was advised that replacement is not possible because the warranty of the computer was already expired since March The Toshiba Limited Warranty Period for the rechargeable battery included with the Product is one (1) year from the date of your purchaseSeeing as the customer has exceeded the warranty period they are now responsible for any repairs/and or technical assistance

A Toshiba America Information Systems (TAIS)representative has reviewed our customer complaintAfter doing a research ourcustomer was able to speak with one of our case managersThey reauthorized a repairfor the unit and it will be send back to our depot repair facility for rework.Our customer will receive a box that they can use to send the computer goingback to our depot repair facilityThe reauthorization repair order numberwould be under [redacted] Currently the box is already in-transit going toour customer’s location under [redacted] tracking number [redacted] At this time weconsider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would rather not close this item until the computer is fixedAt this point, Toshiba has just started the proper dialogue but nothing has been corrected yet Regards, [redacted] ***

Replacement parts or products are warranted to be free from defects in materials and workmanship forthirty (30) days or for the remainder of the Limited Warranty Period, whichever is longerThe warranty of the computer expired last 6/24/2015.Based on our system the last repair of the unit was made last 8/14/and it was delivered to our customer 10/02/and after that we no longer receive any response/report from our customer regarding to the last repair of his computerAfter a year 9/24/our customer contacted Toshiba stating about the issue of the computerThe unit troubleshot by our technical support representative and has been diagnosed a hardware issue, in this case our customer was advised that since the warranty of the unit was already expired they are now responsible for any repairs/and or technical assistanceOur customer was advised that they can contact Toshiba Repair Services at [redacted] for out of scope or out of warranty repair

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, Thank you for processing my complaint This email below is the first notice I've rec'd from Revdex.com I clicked on the link and see my case has been closed I did not see how to contact Revdex.com through that linkIf it is not too late, I would like it to go on record that the dispute was NOT resolved to my satisfaction Toshiba did not honor their warranty The screen issue was not due to user careless or accidental damage but due to a defect in manufacturing Thank you again for your assistance[redacted]