California Health Express

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that the unit has been diagnosed by our technicians and they found out that the computer has physical damage which is not covered by the standard limited warranty of the unitAs stated in the Standard Limited Warranty; What Does this Warranty Not Cover? On-site service/repair, or service made necessary by accident, misuse, abuse, neglect, improper installation/maintenance, modifications, fire, theft, acts of God, power failures, surges or electric shortages, lightning, or repairs by non-Toshiba authorized service providers, use outside of the environmental or operating parameters, or use with incompatible third party products Service of Product on which the TOSHIBA label or logo, rating label or serial number have been defaced or removed Preventive maintenance, cosmetic damage or wear and tear (e.g., scratches, dents, or scratched, faded or missing keycaps or keyboard cover (if applicable), replacement of missing parts, provision/ installation/removal of retrofits or peripherals, replacement or fixes of software; repair or replacement of covers, plastics, or appearance parts such as interior or exterior finishes or trim Our customer can contact Toshiba Repair Services to schedule a repair at ###-###-####At this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I never believed they would call me and saw it as a guise to close case satisfied with the Revdex.com even though in reality they never did what they said they would The case can not be closed as they responded appropriately if they never honored what they promisedwhich was a phone call from senior tech I never got the call or voice mailand have no way of calling them directly to resolveplease hold them accountable and reopen the caseif my email is ignored or for any reason the case is not reopened due to the lack of honoring commitment in the Revdex.com complaint itself then ill forward my request to the council of the Revdex.com to reopen and contact you to reopenVery much one sided when you close a complaint when the customer is still awaiting the promised phone call THE PROMISE WAS MADE INSIDE THE PORTALTHE FACT IT WASN'T KEPT IS GROUNDS TO REOPEN THE CASE OR FILE A NEW ONE BASED ON THIS ASPECT ALONE I look forward to the next email from you showing the case was reopened IF a business states what they are going to do within the complaint portal and customer cites the commitment wasn't kept the Revdex.com should hold business accountable for the lies they write in Revdex.com portal which in fact is presented to the publicand this would be corrupt dissuasion of the public Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution , although it is not satisfactory to me because total cost of the computer was $and only worked for about months, and they are only offering a refund of $I will accept itHow ever their refusal to issue a check and give me a Visa debit card is not what I consider adequate business practicesI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am not satisifed because I have been told since August to weeks and still going I spoke with [redacted] last week and was assuring me it would be here by Friday, Today is Friday and still nothing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that our customer was able to speak with one of our corporate representative and has offered replacementOur customer agreed to the offerThis case will be forwarded to our Order Desk department to process and provide the specification of the replacement unitOur customer was advised that they will receive a call within 1-business days from one of the order desk representative to discuss the process of replacement

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that our customer's unit was repaired last 11/03/and delivered to our customer's location last 11/06/After more than a moth our customer called us 01/17/to report an issue with the unitOur customer was able to speak with one of our technical support representative and they found out that the computer has a software issueOur representative has offered to process troubleshooting on the unit, however our customer declinedBased on our records the computer has a software issue that can be resolved by performing troubleshooting and run some diagnostic programIf our customer has any questions or concern they may contact us at 855-674-

A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has informed our customer that this case will be forwarded to our order desk department to process a replacementOur customer will receive a call from one of the order desk representative to discuss the process and the specification of the replacement computerIf the customer has any questions or concern they may call us at 949-461-or they can our customer relations department at 855-674-

A Toshiba America Information Systems (TAIS) represetative has reviewed our customer's complaintAfter doing a research the service order number did not recognized by our system and based on the response that our customer provided, the unit is with best buy repair facility not in ToshibaTAIS doesn't have access with the repair of the computer since it was sent to best buy repair facilityOur customer may contact best buy for more information regarding the status of their unit

A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has informed our customer that the Toshiba Television with Model no49L621U that they purchased is an exclusive Best Buy television manufactured by Toshiba and all the support and warranty is from Best BuyTAIS has provided this phone number 855-527- [redacted] for the support or they may check this website http://support.toshiba.com/sscontent?docId= [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that the repair process of the unit was already completed and has been shipped out going to our customer's locationHowever the package was delivered to a different addressOur customer was able to speak with our case managers regarding with this concern and our representatives already coordinated with the courier to deliver the unit to the correct address of the customerOur customer will be updated for any details that will be provided of the courier

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that our customer was connected to our Plus Care department, a fee based support who handles software issuesThey explained to our customer the process and the troubleshooting steps that they are going to provideHowever, our customer declined the offerEven the unit is in warranty in accordance with the Standard Limited Warranty on the unit; Software support, fixes or replacementSoftware, if any, distributed with the Product under the Toshiba brand name is licensed to you and subject to the end-user license agreement presented to you during Product boand available at laptops.toshiba.com/eulaUnless otherwise stated in writing, non-Toshiba software is provided on an “as is” basis by ToshibaHowever, non-Toshiba manufacturers, suppliers or publishers may offer their own warrantiesIf our customer has any questions or concern they may contact at 888-933-

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that this case was endorsed to our order desk departmentOur customer has been contacted by one of the order desk representatives and discussed about the process of their requestIf our customer has any questions or concern they may contact at [redacted]

A Toshiba America Information System (TAIS) representative has reviewed our customer’s complaintUpon checking on the given information on the complaint of our customer, we did not see any records or documents for the particular issueFor more information you may visit [redacted] or call our Technical Support department at ###-###-#### so that we can address your concern furtherAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that our customer was able to speak with one of our technical representative and Case ManagerOur customer was advised that the battery of his computer Model SATELLITE L50D-B with the serial number [redacted] is not part/affected of the battery recall and this was based on the results after they checked the details of the battery of the computer on our system.Our customer was informed that the notification that he received was a system generated by Toshiba worldwide to notify all Toshiba laptop users about the battery recall program of ToshibaThis notification is together with the instruction for them to check if the specific battery of their computer is affected by this recallThe website go.toshiba.com/battery was provided by Toshiba for more details regarding this battery recall program.Our representative has advised our customer to discontinue using the battery if changes with the performance is already noticeable and considering the age of the battery, since it was originally manufactured in Seeing as the customer has exceeded the warranty period they are now responsible for any repairs/and or technical assistance

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that the issue of the unit is a software related concern that can be resolve over the phone by performing advance troubleshooting steps that was provided by our software departmentIn accordance to the standard limited warranty replacement or refund is not the optionToshiba Standard Limited Warranty stated;What Does this Warranty Not Cover?Software support, fixes or replacementSoftware, if any, distributed with the Product under the Toshiba brand name is licensed to you and subject to the end-user license agreement presented to youduring Product boand available at laptops.toshiba.com/eulaUnless otherwise stated in writing, non-Toshiba software is provided on an “as is” basis by ToshibaHowever, non-Toshiba manufacturers, suppliers or publishers may offer their own warranties.If the custumer has any questions or concern they may contact at 888-933-or visit our website warranty.toshiba.com

A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaintAfter doing a research TAIS found out that our customer’s computer was already repaired and delivered as of Monday 8/24/1:22pm and (singed for by: ***)Our customer has been contacted by one of our case managers and they informed that we will provide a months extension of the warranty for the unit as a compensation for the inconvenience our customer has experiencedHowever our customer declined the offer and requests to have a refundIn accordance to the Standard Limited Warranty a refund is not the optionIf our customer has any question or concerns they may contact our Technical Support DepartmentAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representativehas reviewed our customer complaint. After doing a research TAIS found out thatour customer has been contacted by our refund specialist and they apologizedfor the inconvenience our customer has experienced. TAIS has informed ourcustomer that... the refund request was already processed and they advised that itmight not show on their account immediately. Our customer agreed and understoodthat. At this time we consider this matter closed.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Called a lot earlier than 1:I was made to hold for over hour and finally I could not hold no more and hung upI had received the computer back with a crack where the adapter which they supposedly fixedThe computer will not charge anymore so this is not just a technical problemI have not refused service in fact and I was told that if I wanted my computer fixed I would have to show them a proof of purchase receipt and a picture of the damage that I had receivedI did so like asked by the customer relations specialistShe had told me that she would be contacted within hours of my reply to their emailI still have not heard from them so I called them back on on 2:and I'm still waiting to hear from themBy far this has been the worst service I have ever receivedIt is sad that a company does not stand behind their faulty productThen try to blame a customer for being tired of calling the company to fix somethingI have looked at my phone records and total I have made over calls to the company and have not had anything result

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I need someone to call me in regards to resolving the issuethey were very quick to tell me its a hardware failure with doing zero troubleshooting when I calledif I have the option of being helped then have that option available for me and not an empty promise you type to the Revdex.com Have the highest tier of technical support call me to diagnose and troubleshoot the issue Regards, [redacted]