California Nails

This is the worst experience I have ever had with company that I have done business with in the pastI called to have a runner installed in my hallway and up the stairsThey came the first time and measuredthey told me they had to have the carpet bound on the edges, so I would have to wait for this process to be done They then came back to install the carpet they could not complete the installation because one end of the carpet was not bound so they took the carpet back and said they would call when it is doneI called back a couple weeks later and it still was not completethey called me back a week after that and wanted me to make an appointment for them to come back an installI took another day off of work to let them in the houseThey called in the morning with window of 1-in the afternoonI called to find out when they arrive at 2:PM and was assured they were on their wayI called back at pm and was told to make another appointment on MondayThe company had offered me money back for the inconvenienceThey never give you anything back and say there is no record of them offering you anythingDon't bother to ask for a supervisor because you will be placed on hold and if you get one they don't know anything about any past experiences you may have had with the companyI even had the supervisors name (Melissa) who doesn't recall ever speaking with you previouslyI will never pay for something again till the job is completedOnce you pay they take the money and runThe service is awful

I have never reviewed a company before, but felt compelled after my most recent experienceI was scheduled for a representative to come to my home to make a repair between 9-At 10:I contact customer service to follow up about the status of the requested repair since no one had yet shown upThe representative informs that in the system the issue was identified as "resolved" meaning that someone had already come to address the issue which was not the caseThey tried to contact the servicer and are unable to reach himThis is the THIRD time that I have had issues with them not coming to my home as scheduled and cancelling appointments altogether only to find out after I contact THEM about the status of the callIt's disappointing that this is a recurring issueThe customer service problem even outweighs their quality of work, which is unfortunate

we were very happy with our experience with Empire

I had a wonderful experience with Empire The company is very professional from the consultant that came to my condo who helped me pick out beautiful carpet for both bedroomsto the professional installers of the carpet It took them hour to install and they vacuumed and cleaned up very well I could not believe how beautiful my carpets looked Even my painter said so too

Empire today was the worst experience we had ever had for flooring, please don't use them for your flooring needs, I bet there is some other company withe better service
I don't want to go long but the sales person Aaron, made a quote for my carpet with a high quality padding that the installers didn't bring with them and that happened twiceI was going to put carpet in every roo except the game room, that was going to be hardwood, when the installer came the first time, they told me that wouldn't work, so we had to cancel that order and change it to carpetI calle the offices and talked to James he told me he was going to give me the upgrade for the padding at nos cot, but Aaron did the quote with the high quality padding, and guess what, the installers the second time around came with the regular padding againJames gave me my new quote, he told me my deposit was refunded and the quote he gave me was including the deposit, he gave me a discount because by this time I have called like so many times, and everyone gives you different information and don't treat you very niceSo we had the carpets installed with the regular padding and had to call again to Empire and Ruben gave me money back from the paddingI appreciated that but guess what, the quote included my master closet and the installers didn't have the material for thatCalled Empire, Ruben again and he told me" You are right it was included, we can install other day" It has been days and I haven't heard back from the installation department, I don't know if they will install it or not, keep waitingSo the carpet was installed, the ave me my quote and the next day I receive a call from finance, "are they installing your hardwood?" What????? they came yesterday to install my carpet not hardwoodWell your deposit was refunded, and you have to pay it againWhat??? James told everything was going to be charged in my month no interest card I got from themMegan the finance manager, was not very nice and she wanted to charge me 1,USD more, I said no way, by this time I was super madSo I talked to Ruben again and he fixed everything with the quote James gave me, I haven't been charged, don't know how will this end and guess what if you want to talk to a manager or supervisor, they are never availablei would never recommend Empire Today, please it is a big company with very bad service and they don't give you what you are toldDon't use them for anything like a wrote earlier, investigate and you probably will find a family owned business or other company that is way better than Empire Today

This company provided nothing but stress, once the order was placed, til the install was completed! The salesman seemed to be competent and polite, however, told us several untruths! History follows: ET attempted to postpone installation for two days (after my husband had taken off work for the install!); miraculously ET somehow found the time to install on the original date; ET sent two very courteous and competent installers, whose knowledge of English (we don't speak Spanish, and the salesman was told that!) was next to ZERO, forcing us to see the aid of Spanish-speaking friends from miles away TWICE, to make sure that the installers understood certain elements of the job; since we are senior citizens (and I am disabled), salesman informed us that the installers would move the frig, range and entertainment center out of the room and then back in place; installers are sub-contractors and NOT bonded to move furniture, but because of the dilemma, conceded to help move it out, but forced us to again seek help to move it back in; sent the installers with no carpet to do a small room, necessitating a reschedule to complete; the reschedule was to take place in 2-days, however, a call to ET couldn't reschedule til days later I want to make it perfectly clear here, that the installers were NOT AT FAULT, during any phase of this process!! I've learned that ET promises furniture/appliance moves, but the installers ARE NOT BONDED, creating a very unnecessary stressful experience for the customer, who has laid out very good money to have this service provided, as stated The installers may not have understood English, however, you can be absolutely certain that they understood stress, anger and virtual helplessness! I'd give the installers stars, but Empire Today rates a 0!

Raved about the products and installation when originally doneyear into having the flooring (laminate) planks began to separate and seems became visibleCalled customer service and repairs were madeyear after that (2016), had to notify Empire again for same problem, different areaIt has been a little over month since my last notification and calls later, and I am still waiting to hear back from someoneMeanwhile, the flooring continues to separate

Initial Business Response /* (1000, 10, 2014/07/24) */
We appreciate the customer contacting us regarding her concernsWe regret the delays in the customer's installation and any inconvenience that occurred as a resultUpon arriving at the customer's home, the installers discovered possible
asbestosAsbestos is a health hazard, and as such, there are specific procedures that we need to follow when it is suspected to be presentInstallation cannot proceed until it is determined that asbestos is not present or it has been removed by an abatement companyEmpire is not licensed to inspect or remediate asbestos, and we offer no such servicesWe have been in contact with the customer about the necessary process, and she is having the floor tested next weekWe look forward to hearing back from the customer and amicably resolving this matter
Initial Consumer Rebuttal /* (3000, 12, 2014/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Firstly, my complaint has nothing to do with the delayed installation regarding the potential Asbestos, in which Empire Today brought to my attention AFTER I filed a complaint with the Revdex.comWe addressed the potential Asbestos issue on the telephone yet the company wrote a paragraph rehashing it?? A simple statement stating "pending the potential Asbestos problem in homeowner's resident, we cannot proceed with the installation" would have sufficedI would have appreciated if Empire Today spent more of its time responding to the matter regarding the scheduling of the initial installation of the carpet and ceramic tile and how it neglected and poorly informed me of its installation procedures - you know the ONLY reason for the Revdex.com complaintSecondly, the company has yet, AGAIN, failed to issue an apologyWOW
Final Business Response /* (4000, 14, 2014/08/05) */
We apologize for the delay in the customer's installation and any inconveniences that occurred as a resultWe have been in contact with the customer, and the installation was completed on August 1, We appreciate the customer's feedback and hope to assist her with future home improvement projects

We replaced carpeting in a large finished basement and three bedrooms The price was equal to other estimates, and installation was completed as scheduled The installers were were very hard-working and completed the task in one day The clewas thorough and appreciated

We hired this company to lay hardwood in four rooms in our house - days of installation to be Feb4th and Feb5th, The hardwood workers came in on Thursday the 4th and worked on the one room on lower level, then proceeded upstars and got one room upstairs and partially completed another upstairs bedroom There were four workers at our home on the 4th On Friday, the 5th, of the hardwood crew came back (one called in sick) and they all began working upstairs
The next crew to remove carpet in all upstairs closets and replace with new carpet There were four of them and they arrived around 1:pm Our wacloset is located in our master bath which is connected to our master bedroom, so all four of them were in our master (some working, some just standing around) My husband and I stayed downstairs, trying to be out of the way of all of them working upstairsBoth crews finished their work late Friday afternoon and left
My jewelry is kept in a jewelry case that is a piece of furniture with legs on it and small drawers all the way down the front It has no lock on it My rings were kept in the top drawer which is made to hold rings
On Saturday morning, Feb6th, at about mid-morning I needed to run out to do some errands I opened my ring drawer and there were two empty places where two diamond engagement rings were - one gold and one white gold They both had wedding bands that went with the engagement rings, but the wedding bands were not taken
This has been very traumatic for me - to think Empire would hire thieves to come into your home!!! My husband is going through chemotherapy treatments and not feeling well at all........we certainly did not need extra stress on us!! I hope and pray the person who took this jewelry is caught!
I urge anyone thinking of using Empire flooring to NOT use them I contacted them immediately and they just told me to get a police report which I did later on the 6th Empire didn't seem to care at all that they had thieves working for them We will NEVER use Empire again for anything
Nashville, TN

I am completely satisfied with the sales and installation process with Empire TodayNo high pressure salesThe presentation of our carpeting needs was done in a professional manner by the sales RepHe showed us what choices we had and the positive specsfor each choiceAlthough the installation time was off by about one hour and twenty minutes, we were satisfied with the quality of the installation process

We were to have laminate put down in three roomsThe lady came out and was very sweet and niceI picked out what I wanted and paid for itShe set up a installment date which was today NovThey called yesterday and left a message and said something about it being back ordered or something I called several times today trying to get someone to help me but no one would tell me what I ask forAll I wanted was someone to tell me if they had the flooring I wanted or when they were going to rescheduleNo one ever called me backI am very upset over thisTrying to fix my house up a little and this is something no one should have to go thruWould not recommend Empire flooringDonna

If you want your floors professionally done, DO NOT use Empire Today The salesperson lied The installers were not professionals at all, more like day workers and customer service was nonexistent After spending $12,on floors, I still had to buy materials to have my floors finished There was absolutely nothing positive about my experience with Empire Today in the San Antonio area

Purchased a carpet a few years backcarpet started coming apart very shortly after I installationCalled empire to get it resolved, they said that we didn't complain early enoughBottom line they wanted their money plus interestAs far as we're concerned we paid for that mangled mess of a carpet that we would be happy to show pictures of the lousy quality and shoddy installation that these crooks want full compensation forThe real problem is that these sneaky chumps sold the loan to ** ***So how do we go about fighting this?

I am extremely happy with my experienceI had laminate flooring put in throughout my house and ceramic tile installed in my kitchenEvery step from sales to installation was so easyThey said what did, and did what they saidEveryone was pleasant and professionalI would definitely recommend this company

My husband and I have purchased several products from Empire including blinds for the entire house and carpeting Every experience was positive from the initial call to the installation We've had absolutely no problems

Very good,professional,,need to carpet more roomsI'll be calling Empire again to finish the other rooms soon

Had Empire install scraped hardwood floors approx years ago only to have the finish start peeling offHas 20+ year warranty but it's like pulling teeth to have someone come and inspect the floors1st was told it would be $for someone to come and inspect, 2nd made an appt and no one showed, no phone call either, 3rd finally after another week they sent someone out who doesn't speak a oz of English and he thought he was there to inspect the installation of the floors not the product itselfHe took pictures!! Pictures do not do the peeling of the hardwood finish justice!! They look Terrible!!! Peeling finish everywhere! Buyer beware!!!!!

We bought our carpet from Empire in I call them in April of for them to come out and look at the carpetIt is suppose to have stain guard on itThere are a few stain that we can't get itWe have had it professionally cleaned and the stains still won't come upThey sent a representative out to check on it and he took picturesThis was in April We never heard anything from himWhen I call I get the run aroundThey always say "someone will call you back tomorrow"Finally they sent another representative to come show us and we picked out some hardwood flooring on July We have yet to this day to hear from themI keep calling and they keep saying "someone will give you a call back"I call every other day and the lady handling my case will never answer my phone callsThis is ridiculous to have to beg them to give you what you paid forI would not ever recommend this company to anyoneThey have the worst customer service I have ever dealt with

Salesman was friendly and knowlegeable floor guys did a fantastic job window treatments are great allso would reccomend empire today