California Nails

We appreciate the customer contacting us regarding their concerns.
face="Calibri">The local office spoke to the customer by telephone on February 3rd and was able to resolve amicably.

We have had the pleasure of using Empire Today twice in the last year. The service was Excellent from the initial call to the office, to the friendly and very knowledgeable Sales Rep who answered all questions and made herself available for any and all other inquires concerning the purchase and installation of the carpet. Finally, the installers arrived on time and did an outstanding job. The worked very hard and took great pride in their work. They cleaned all mess and returned all furniture to where they were to begin with. For home owners work like this can be stressful because of the disruption in our comfort zone. But I will tell you that these people did a great job of reducing that stress and disruption. I highly recommend Empire Today in Houston to be your choice for flooring.

We were very pleased with the entire experience, from scheduling sales appointment to installation. There were no hidden "add-ons", which we experienced with the big home improvement stores. The price we were quoted included everything. Seeing the flooring samples in our home really helped us make the best choices. We were happy to leave the furniture moving and carpet removal to the installers which made things so much easier on us. We would definitely recommend Empire Today over the home improvement stores!

Empire Today installed vinyl in my kitchen. It was a very professional job.
They were very courteous and worked through for 2 hours. My floor is perfect.

I had an appointment for a carpet measuring this past Saturday. No one ever showed up or contacted me to say they would not be able to come. That would have been excusable. I found it extremely unprofessional to not show up or contact me. When I was contacted on Monday for a reschedule, the woman was not apologetic in the slightest. She seemed annoyed that I was angry that my time was wasted. I would not work with them again as they are clearly unreliable.

Empire did a great job on installing the laminate floor for my LR and DR

It was so easy to book an appointment for a sales representative to come to my home. He was prompt, friendly, and professional. His knowledge helped us make decisions about a big project and he made sure we got the best deal possible. The installation was flawless, the two guys were strong, professional and did a great job. I am so happy with the entire process.

The entire process was professional and precise! A great experience!

Empire today was wonderful. The installers were kind and considerate and did a first rate job installing the flooring!

Empire Today's carpets are poor quality and they refuse to honor warranty by hiding behind clauses in the contract such as requirement to have two receipts of professional cleaning. We own a commercial grade [redacted] and we clean our carpets when necessary. However, Empire Today says that is not sufficient and will not honor the poor quality carpet that was sold to us. We will NEVER purchase carpet from this company again! Customer service is disrespectful and they did not value our business.

We had an issue with the amount of carpet delivered for our first install date. Empire made good on the error and sent out a great team of installers the very next weekend which is what we asked for.

We ordered carpet for three rooms, hallway and stairs. We had an appointment scheduled. The day of the installation came but the installer did not. After jumping through hoops trying to get answers from Empire, we were told our appointment had been changed to the next week without letting us know. Installation day came again. The installer came as well but did not bring enough material to complete the job. We received a call a couple days later wanting to know why we did not pay in full when the installer came not caring that the job was not complete. Two weeks later the installer came again and finished the job. We were satisfied with the finished results until I vacuumed the carpet. The carpet unraveled in two different rooms. Calls back to Empire over the last month have been a nightmare. Always someone saying someone will call you back. No Calls. We were told that we had someone coming today, finally, to repair the carpet. Again, no one shows up. When we again finally get someone on the phone he tells us that they can't get in contact with the one who was scheduled to come today and not only that but he needs an interpreter. I am not an interpreter. That is not in my contract. So again, sitting here by the phone, waiting.
If anyone reads this, DO NOT EVER USE THIS COMPANY. I am spreading the word to everyone I can.

Horrible business practices!
Horrible customer service.

The issue I had was that according to an email I got from the company I was scheduled a window of two hours for a free estimate of services at my home. Waited two hours and not one phone call or email. When I tried to contact the company I waited almost 15 minutes on the phone and nothing. I wasted two hours for no reason.

The salesman was polite and seemed very honest. The installers went out of their way to make sure we were happy. Very professional. Would definitely use Empire again.

We purchased LVT (luxury vinyl tile) and had it installed by empire. The covering in one piece of tile has peeled up and tore. We contacted Empire and they would not do anything because it is past their installation warranty. Their only offer was to make us pay for half of a case ($80) for one tile. No spare tiles were left behind by the installer
We called [redacted] a flooring and they advised the tile has a lifetime warranty but the claim needed to filed through and by Empire. We contacted Empire and told them what the manufacturer said. Empire still did not wish to do anything and then said they would help only if we never filed another warranty claim. We are still trying to come to a reasonable conclusion on this.
Not the way I like to be treated after spending $5000 at this business.

I had a great experience using Empire. The sales person and installation team were professional and personable. I had a terrible experience with [redacted] and my expectations for Empire were low. Empire was true to their word and the sales person came when she said she would and I had my carpet on the promised day. I would use them again in a heartbeat.

On final purchase order, information I needed was not provided till after signing.
Was told credit was accepted, but they did not tell me it was different than the one I signed the papers for, it resulted in a call, which I was told contract signed, nothing can be done, I contacted Credit Company they had put me with and after some consultation, they agreed to work w/me so I could afford to pay for purchase.

They did a great job and met their promised timeline. The installation team even found a nearby warehouse to prep the carpet because weather did not permit them to use the outdoor space.

This was the first time I had used Empire Today, I found the whole team to be very professional and good at their jobs, from the initial contact to final installation I was very pleased and will certainly use them again and reccomend them.