California Nails

I recently scheduled a whole-house estimate for our home in Fishers, IN. When I requested the estimate online, I specifically marked 10+ rooms which, in my opinion, makes it quite clear that I am looking for my entire home to be re-floored. I received a call confirming my appointment, and also received a follow-up email reminding me of it. Up to that point, I was impressed with Empire's system. Once the day of my appointment arrived, my initial impression went out the window.

I was given a window of 2:00-4:00 pm for a salesperson to arrive. She arrived at 2:45 pm with no contact prior to alert me that she was on her way. I showed her in and had not even closed the door behind her before she stated she was unable to provide my estimate without my husband present. When I informed her that we had decided it was up to me to make the decisions regarding our flooring, she repeated her statement. No reason was offered. The only thing she did say was that she was paid on commission and that estimates take a lot of time. Not only did she waste her time coming out if she had no intentions of measuring and providing an estimate, but she also wasted mine. A simple phone call prior requesting the presence of both homeowners would have sufficed in this situation, but it did not happen.

We moved into the living room to discuss our needs. When I told her I would accept a ballpark, no-measurement figure, the sales representative informed me that it would be "very expensive." Obviously it is going to be very expensive... I am looking to get my entire house re-floored. She repeatedly asked me what we were looking to spend. My response was always that we were looking to figure out how much it would cost to accomplish what we wanted, hence the need for the estimate.

The rep did not arrive with any samples, brochures, pricing structures or anything to indicate that she was there to provide us with an estimate. She showed up with only her purse in hand. Her abrupt behavior tells me that she made a judgment call immediately that we either: a) could not afford Empire's flooring; or b) were not planning on actually purchasing flooring from your company. Neither of these is factual. The rep did not even have a business card to offer, although she did look for one. She finally had to send me her information in a text message, along with the instructions to call her "when we are ready to purchase." Needless to say, that will not be happening.

I needed three blinds installed. After several phone calls and one missed appointment on their part, the salesman finally came to get the order. An installer came to take measurements. And then once the blinds were in, it took me several times to get a hold of someone (I left messages, but no one ever called me back). I made several appointments, all of which were either cancelled or just forgotten. After finally getting someone here, ALL three blinds were wrong – wrong colors, wrong measurements. Of course, they made me pay the full amount before the installation, so while I’ve been told I will get the correct blinds, there’s no guarantee that will happen because they have their money, so where’s the motivation?

We had used Empire in the past and had no problems – I had always recommended them. But after this complete disaster, I will never use them again and I implore you to stay away from them as well.

We ordered carpet to be installed in two rooms, hallway and stairs on 1/2/2016 in Las Vegas.. We just bought a house and are redoing all the flooring.. The person who took the measurements had called to check to see if the carpet that we choose was in stock.. He even said that we could get the carpet installed in a few days.. We didn't want the carpet installed right away as we were doing the rest of the house ourselves, so we scheduled it out for 01/23/16.. Everything seems great and we received a confirmation phone call on 01/21/2016 about our carpet install.. Then today 01/22/2016 at about 4:50PM Empire decided to call us and tell us that our carpet is in Los Angeles.. We are supposed to move in a few days and now we are lost on what to do.. We now have to delay our move which is going to cost us more money.. Thanks Empire for the waste of time as well as now having to find a new company/new carpet/ to deal with.. And also for waiting the last second to call us and tell us this news.. We were even recommended to you by family.. Never trusting again..

Very professional in all aspects of the experience.

They were 100%. On sales, install and price. I would definitely recommend, as I plan to do.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have corrected the billing error. We appreciate the customer’s feedback and consider...

this matter resolved.

My hard wood floor is beautiful. I just wish that when Empire advertises a sale that they specify which product is on sale. My first choice was not on sale so I had to choose the second one which looks beautiful. Dont show me samples not included in sale. Installation process was excellent!

I recently purchased flooring for two kitchens/dining rooms and am very displeased with the service and company in general. The flooring looks good and my displeasure stems from the installers' timeline and Empire's accounting department. The installers showed up late on both days and took 90 minute lunches. Both installations were 99% complete at the end of the second day with the exception of one transition strip. The second install day didn't finish until almost 7:30PM. It would have been nice if they showed up before 10:30AM that morning.

I had to call the office three different times to get the final transition strip installed and that didn't happen until two and a half weeks after the main installation.

The last big issue I have with Empire is they charged me twice for one of the installations. Almost $2400 extra was charged to my account and I am still dealing with trying to get it resolved (2 months after install).

If I could do it all over, I would have opted to install ceramic tile, myself, and saved the money and hassle that it is now.

I recently had my floor repaired through Empires warranty service on August 4th, 2016 around 2:00pm.The workers (2) that were doing my repairs had been working out of my garage where I had my brand new Ryobi 18v air strike cordless brad nail gun and battery stored (purchased June 22, 2016). My mother-in law who was over seeing the repairs due to my wife and I being at work that day, noticed they had moved some of my other tools around. I am not sure if this was accidentally taken by one of them thinking it was theirs. I looked everywhere in the garage today August 14, 2016 and it is missing. My wife had one of the workers phone number on her cell phone still from when he called to say they were heading over. I called the worker who did the repair work and was told that he didn't use a nail gun for the repair work. I would just like my tool returned to me. If it is not returned I will have to take further action.

Everyone from the sales person to the installation crew was extremely professional, knowledgable, and friendly. They worked quickly and quietly. Everyone was able to answer any questions I had at anytime. I would recommend Empire Today to anyone in need of new flooring. The people were all amazing and I LOVE my new floors!!

Excellent experience

I'm sure not everyone has a good experience with this national firm,but I did.The salesman arrived at the specified time,was very knowledgable and personable.Contracted to carpet 2 bedrooms,I had to change install date twice,no problem.Installers arrived on time and date agreed to and were very friendly.Three man team moved and returned all furniture and laid carpet in approx. 2 hrs. Price slightly high but worth the conveniance.

After my last review Mike from customer service contacted me and offerd to replace my carpet as my wife and I were so unhappy with how long the previous carpet lasted, less than two years.He went on to add that there may be a extra charge depending on the carpet that we pick as it would be a up grade. I agreed. My wife and I met with the sales person he was very nice,before showing us carpet samples he asked us what did we were looking for out of the carpeting such as animals foot traffic ect. After we told him of are animals and the foot traffic he said that he would have not recommended the carpet which the previous sales person did. The sales person brought in samples and the wife and I picked out what we liked and the sales person said, that particular sample is not a house brand and that it would take a week or so to get and we told him we are in no hurry he said thats fine. He went on to ask if we had to make a second choice what would it be so we did he said that that was a house brand. A week or so went by we received a call from a Margret say to give them a call to set up a time for a install and the she said the name of the carpet and it was are first choice Royal Court Jester and there would be a 250.00 fee upon installation. I picked the day and on that day I took of work and call them that morning. they had told me I first stop they be out between nine or ten. I later received a call saying that they would not be out until noon to three. They finally showed up a little after three. The installer asked my wife an I to come out and verify that it was the right carpet. The carpet had a tag that said Java and my wife and I said that sounded right as it has been over a week and the sales person or my wife and wrote down the name's. We gave the installer a check and they started to remove the carpet. My wife had remembered that she saved the message from Margret after listing to the message it should have been Royal Court Jester not Java. I called Margret could not get a hold of hear so then I called Mike and he said to me ,was not Java your second choice and I said yes but why would Margret say that I was getting my first choice and he replied she did not know what was going on.He then asked me again that when you where with the sales person did you not pick a second choice again I said yes but if I was told from Margret that I was getting the first choice. He asked with a attitude what I wanted to do I said I would like th first choice Roya Court Jester. He said fine thet would have order it in. So I took a day off work paid 250.00 and my floors are bare except for the tac strips. I cleaned my floor from all staples and dirt some of which I needed a scraper witch tells me that they did not clean very well the first time. I felt very bad about what transpired wondering if we need the right thing but the wife said that the Jave that he had on the truck felt very thin.The wife was able to get in touch with Margret and told her what had went on and she agreed with us why would you settle for your second choice unless it was discontinued. My wife went on to say to Margret that Mike made us feel like we where in the wrong and Margret said she would not have accepted it either which made us feel a hole lot better. As the time went by my wife baby sits are 15 month old granddaughter we put towels over the tac strips and had her wearing shoes but she still fell and a couple times had to remove wood slivers from her hands. I got a call in about two weeks saying the carpet was in and to make install appointment witch I did and was told they would be out between noon and two.I took a half day off of work and about two I get a phone call saying that they could not make it until six or seven or would I like to reschedule I had all ready have missed two days of work so I said come out. The installers did very nice work they got done about X:XX-X:XX.. My wife and I are very pleased with the carpet and worth the extra couple weeks.But with two days of lost wages and the 250.00 to upgrade it still cost me a thousand dollars. It has been a few months and never heard anything from Empire as to my satisfaction.

We have used Empire three time over the past six years, got what we wanted, very pleased in the quality, delivery and installation, pricing about average considering what we were looking for.

A great experience all around. Knowledgeable sales rep. and the installation team was fantastic. Very glad I chose Empire.

I was contacted by Empire Today for installation of hardwood flooring. I decided to order from them because they had immediate installation. They sent out three unprofessional men as contractors. One was maniac and started annoying me because he was asking me for work but was not doing the work he was sent to do. Finally he started talking about his criminal past in prison and how he had not taken his medication for his mental condition since prison. He stated it cost to much and that's why he acts the way he does. The whole experience was needless to say disturbing. I called the salesman and put a halt to the work for two reasons it was not being done to my expectations and they sent out a ex felon with a mental condition. For the money they charge one would think they would use profession installer. Their contract states they use professional bonded contracts/subcontractors but it appears they didn't have any available or it was misleading.

Super easy to use and very pleased with everything from start to finish

I have a rental. I told empire how important the carpet got installed on a specific date - no problem. I emphasized this over and over because we had a tenant moving in; this is our business. The only reason I chose them is because they promised a specific date. Gave them 3 weeks lead time. Today, day of install; they cannot find our order, have no install date, lost our order but sure enough took my $500. deposit. Spoke with customer service and the girl was laughing in the background as I became more and more upset. They have cost me time and money because my tenant cannot move in with the current carpet situation. They have lost not only my business, but my entire families business now and in the future.

My experience with Empire Today (Maryland [redacted]) was absolutely fantastic! I was very impressed with the sales, the service, and the installation. I will use them again and highly recommend you consider them. The price was very good and beat all of the quotes I received from local competitors. The convenience was very positive. Thank you Empire Today!

so pleased with Empire Today this is the second time I am using them for flooring, the come out immediately, they have qualified staff to help with your selection, they work with your budget, and they have them most qualified installation staff around. Very pleased and have spoken their praise to all my friends and family.