Canadian Tire

For Living Icicle lights - Trileaf Distribution - 18 h ago
Bought a roll of 300 and 3 boxes of 100 last November. Not a single light string worked when I went to put them up today. The one year warranty expired last week. These products are JUNK. DO NOT BUY!

To: Revdex.comResponse to customer rejection:We are not responsible for the engine damage and low compression from a pre-existing valve leaking We have taken the extra step and repaired the major oil leaks to assist Mr [redacted] at no extra charge as a goodwill gesture to try to keep him as a customer.We did not loosen the oil filter cap According to the customer, the oil filter was last replaced by an independent shop.The leaking gaskets that we recommended he fix during his first visit to BMW of Honolulu are more likely what caused the coolant to mix with the oil Customer declined our recommendation.I apologize for the length of time the vehicle was in our shop; parts had to be ordered and we had to work around the aftermarket (non-factory / add on) items during some of the repairs.To settle this matter we would like to offer Mr [redacted] a 10% discount off the engine replacement and 10% off rental car fees while the work is being done here at BMW of Honolulu If offer agreeable to customer, he must come in to prepay for the engine before we order it from BMW Also, if customer wants the BMW factory warranty on the replacement engine, he must get all the aftermarket products mentioned before removed from the vehicle and the stock equipment put back This is so the check engine light can be turned off in order for the system to properly monitor the car’s performance and meet all federal emission guidelines.Please have customer contact me or Al R [redacted] if he decides to accept our offer Mike T [redacted] Service and Parts Director

I have heard from Dashcovers Hawaii and they are reprocessing my order and have given me a 20% discount I will contact you once I receive the order to close this matter.Thank you, [redacted] ***

[redacted] I just had the worst shopping experience todayI returned a car battery charger which I bought only todayI didn't use it after I realized that my car battery was ok and didn't need charging (the battery terminal was loose and only required tightening)I explained this to the young man and lady at the return counterHowever, they would not take it back since I told them I opened the packaging (though I repacked it in the original package, the same way it was initially) I asked for their manager who was even worse than the first twoBasically, his response was that I was likely lying when I said that I hadn't used the productTo make matters worse, the young lady insinuated that I slide the packaging back in place as to deceive (even though I never hid the fact that I opened it but did not use it)The young man offered me store credit while the manager told me I was lucky to get it since he would not have made me such an offerI turned down the offer and left the store This experience left me very upset, humiliated and dehumanizedWhy would anyone (to think I'm a loyal Canadian tire customer) be treated this way? This is so wrong! I would not recommend this store to anyoneTake your business somewhere else

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] First of all? the complaint is not in regards to the timing of the loamThe main complaint is the lack of customer serviceThe delay in the company responding to our questions regarding the job, and then MOST IMPORTANTLY the owner's personaly statement, when we asked if they could come look at the job that was doneWe were merely stating that the job done did look like it was done according to the standard or according to the company standardThe Owner said, " I will not treat you any differently than any other customer"? HE, not I was implying that becuase I was a former employee there would not be any different in treatment.So a week after the loom was done, when we noticed clearly patches where no seeds were laid, patches were there was not the standard amount of loam, and? rocks all over the lawn, The Owner in a txt message I have, stated.? "we have done our job, it's up to you to get your lawn to grow".? Is this the customer service he is refering to when he stated we not be treated differentlyI was just asking that someone come and look at the job his worker did, as it did not look like it was done correctly and up to the standards of the companyLike I mentioned in the pervious complaint this was paid for in advanced by error mths before the job was done.? The job completed is not worth $The company not standing behind the work is not the customer service they pride themselves on.? ? ? Regards, [redacted] ? ?

I brought the car to auto shop on Feb 4, because I identified the problem, which was broken fuel door, if precisely the mechanic at my work showed and explained me that the cable needs to be replacedThus, I told about the cable to the mechanic at CT and thus was reassured that the fuel door and headlamps would be fixed and all service such as oil and transmission changes would be done on time in other words the car would be ready for a pick up on Feb 5, the date agreed in our agreementI told the CT representative that I would need the car by Feb 5th as I had an important appointment in the morning Feb I believe the charge for the fuel door is unacceptable because it was not fixed and the cable replacement was identified before the inspection and discussed on the same day the car was brought in and thus is on the estimate form with all potential charges for diagnostic, parts and labourThus, I was misled by the CT in regards to availability of parts namely the cable and the time the car would be fixed and ready for a pick up [redacted] Hypothetically, if I knew that the parts were not available or the time for service needed to be extended I would find another auto shop or bring the car later and now I would have no concerns, but because I failed prey to unethical business I have to file complaints and share publicly my negative experience with Canadian Tire auto repair shop in order to bring the truth to the light and it is upsettingIn regards to the headlamp which is not working after being charged for and fixed at Canadian Tire, I brought the car and requested them to fix it again at no cost as it should be under the warrantyI was told that they would do diagnostic and I would pay for it againI know that if it is under warranty it should be fixed at no cost, as I was not told that it would be free of cost I refused to leave the car againOnce I failed prey to that business, and it is absolutely that I don’t want to experience all that negativity while dealing with CT againI don’t want to pay even a cent for services I already paid for and I believe that the truth is on my sideI also want to bring up the fact that the estimate form from Feb (attached) indicates that the fuel door charges and shop supplies will be applied once it is fixedAccording to the law an estimate “includes the cost of diagnostic time plus the cost of reassembling your vehicleIt also includes the parts a garage or shop might damage and have to replace while providing an estimate” ( [redacted] Thus, the total cost for repairs cannot exceed 10% above the estimateI believe that it becomes evident that I was supposed to be charged for the finished piece of work including all diagnostics, labour and partsBecause of the misleading statement regarding availability of parts and time the work would be done, I left the car at the shop otherwise I would not do soMy main accusation that the business failed to complete the work on time, made a misleading statement, did not disclose that parts were not available, and charged me for the service it did not completeI also checked how much is the cable, and it turned to cost slightly over $

On the evening of April st , I experienced a flat tire while driving my car down Yonge StOnce [redacted] came and attached my spare tire, he examined the tire and shockingly saw a large circular cut on the inner side of the tireWhich I later pointed out at both Canadian Tire locations but was ignoredI carefully drove my car down to the closest Canadian Tire which was at Yonge and Steeles because I bought my tires from Canadian tire and knew I had a warranty on all fourOnce I arrived, I begged for someone to check my car as it was almost 9:00pm and I had to drive all the way back to OshawaThe manager agreed to have someone change my tire but refused to acknowledge my warrantyI was charged $to replace the tireOn my way to pick up my daughter at Yonge and John St that same tire (passenger front) popped againI called another [redacted] person to comeOnce again it was the same circular cut on the inner side of the tireHe attached my spare tire again but this time my child

[redacted] I am rejecting this response because they did call me in morning around 08:that parts are not going to be available till (2pm) and once they fixed my Van they will call me after that.But I got call at that my van is ok to pick upWhen I went there to take delivery no one mention your mailAs soon as I made payment the guy on counter Named Derek (not sure) asked me about my complaint to Revdex.com.Which makes it clear that they could have it done earlier but make me waiting for no reasons but to make money from meThe Service guy who call me in morning that once they get parts it will take to hrs to fix Van but I got call within less then Hrs.I spend almost 250$ on taxis within that time period and still lost some working hrsWho will compensate that ???? Sincerely, [redacted] ***

I purchased a dashcover from this business (Order #15236298, PO #20-072416MY) and received it on 8/4/The dashcover was too short and did not fit right, so I emailed a letter requesting either a replacement or a refundIt is now 8/20/16, and I have not received a response from themThere is no contact number on their website either, just a place to email themI am very disappointed and displeased with their workmanship and customer serviceI definitely will not be giving them my business, nor any business from my friends and family, unless this matter can be resolved

Complaint: [redacted] I am rejecting this response because:None of the statements in it are true The car overheated because after they serviced it they failed to replace or check the clip They tried to cover this up, but we had taken pictures and when called on they admitted their technical had put it back together before my husband arrived They did work on the car and claim it was repaired and offered a four year warranty after are dissatisfaction, we felt irreperable damage had been done, because of my husbands extensive mechanical knowledge In addition a four year warranty was no value as we are part time residents resulting in us putting very few miles on the car, and we certainly wouldn't take it back to them for any service after this incident We ask them to purchase the car since they felt it was solid and we felt we couldn't sell it with a clear conscious They declined We were going to donate the car to charity, but their service manager stepped up to the plate and personally bought the car, we felt he was trying to to the "right thing" since the dealership wasn't willing to do so Sincerely, [redacted]

Hello,The customer was never charged to replace the fuel door, the customer was charged with a diagnostic fee of hour which is $plus taxesAfter diagnosing the issue we found that the fuel door cable was stretched and needed to be replaced which is of an hour which calculates to $on top of the initial diagnostic feeWe never did charge the customer the fee for install of the cable because we never did itThe reason for the change in timeline was because of the parts that were needed had to be special ordered and then we would have to follow a weekend delivery scheduleWhen the customer came back to the store to have his lights warrantied he was told that we would replace them under warranty no charge to the customerIf that was not the problem we would have to further diagnose the issue but we would not go ahead with the further diagnosing without his authorizationThank YouDerek V***Auto Service Manager Canadian Tire [redacted] ***

Complaint: [redacted] I am rejecting this response because: see my response to Tim P***, GM of BMW belowTim, On the work order that you say reads “See Prewrite” it is in cursive and is illegible and it sure looks like someone tried to forge my nameYou can say now that it says See Prewrite but it sure does not look like it to meFurther above what I will still describe as my forged signature is a line that states “I have read and agree to the terms of the above disclaimer.” This verbiage DOES NOT, I repeat DOES NOT appear on the work order I actually signedI think it is very important to include this verbiage on the work order that is presented to your customers to sign considering that your service department insisted that I was legally bound to pay for the diagnosis because of that statement that I did not sign, and further refused to release my car back to me without paying and signing additional documentation because, according to them I signed a document that stated “I have read to and agree to the terms of the disclaimer.” The mere fact that your system is able to produce this verbiage on a document that is not actually signed by your customers and further that your customers never see or are provided a copy of it is very disturbing and leads me to believe that this practice of deception is so deep-rooted in your business practicesI was only very begrudgingly provided a copy of this document by Nick M [redacted] because I would not leave without having a copy of my fileThere is other documentation that I saw where the records that are retained by your service department are clearly not the same as the ones provided to your customers and I pointed them out to Nick when I was thereI also believe that Nick did not provide me a complete copy of my file since it took him about a half hour to photocopy the pages that was provided to meYour defensiveness in your email regarding my [redacted] review led me to believe that a meeting with you would not be productiveIf you feel otherwise I can re-consider a meeting to allow you to try to defend your service department’s business practices and substandard customer service [redacted] Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you Sincerely, [redacted]

I traded in a cobalt for a trax in june 2014, and then had a remote started installed several months later I am very unhappy with it, you have to turn the car off a certain way for the car to start when using the remote start, and it locks the doors automatically after you close the doors, as well as it stays on without the key for approximately seconds I contacted vickar on 4-separate occasions to see if they could help me figure it out, or program it a different way, something, anything! but I kept getting the run around from chad's sale team, so I gave up nothing has come of it Also not to mention when I traded in the cobalt, I asked for something, I cant remember what it was; the salesman said "No we cant do that, your lucky we're even helping you, we're just doing this to keep you as a customer" but I needed a car badly and settled..but now I know better and will never go back to or recommend Vicker Chevrolet ever again They have horrible customer service

I am sorry to hear bout Mr***'s experience, it appears that there was a breakdown in communication and we want to fix his carI am forwarding Mr***'s complaint to our Mini Service Manager, Chris J [redacted] Chris will contact Mr [redacted] and hopefully find resolutionI will update once they have spoken

Aloha [redacted] , We have spoken with [redacted] this morning and have set up an appointment with her on Friday 04/22/to do repairs to her drivers door, left front fender and wheel flareThe parts needed are currently on order, we expect to have them by Monday the 18th.We will be providing her a loaner to minimize any inconvenienceWe expect to return her car to her by Tuesday 4/26/ [redacted] seemed very pleased with the arrangement It was very unfortunate that some information was lost in the translation to the customer, but we are repairing the damage that she pointed out to us in the beginning and will work toward gaining her trust for the future Mahalo Nui Loa, Rocco M [redacted] Service ManagerBMW of Hawaii [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ I will need more info from the customer to show the purchase of the tires and install by the customerI did a seach of the customers name and nothing came back as far as tires being purchasedPlease provide a way to search your historyPhone # or different name or even better a repair order #Thanks [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I contacted the automotive service manager and I gave him all the detailsHe has requested I come in with the receipts of all the attempted fixes and he will see what he can do

Turn Key Homes of Maine does not promise a specific time frame on loam and seed on our jobs. That is specific to the spring thaw and how rapidly the moisture comes out from the loam so that it is able to be screenedAt that time we move forward with scheduling the jobs in the order we'd completed them thru the fall and winter monthsUnfortunately, this homeowner is also a former disgruntled employeeWe have treated his job no differently than any other buyer but the response we've received from him has absolutely been modified since his departure from our companyWe will not take further action to refund him any of these fees

On the evening of April st , I experienced a flat tire while driving my car down Yonge StOnce *** came and attached my spare tire, he examined the tire and shockingly saw a large circular cut on the inner side of the tireWhich I later pointed out at both Canadian Tire locations but was ignoredI carefully drove my car down to the closest Canadian Tire which was at Yonge and Steeles because I bought my tires from Canadian tire and knew I had a warranty on all fourOnce I arrived, I begged for someone to check my car as it was almost 9:00pm and I had to drive all the way back to OshawaThe manager agreed to have someone change my tire but refused to acknowledge my warrantyI was charged $to replace the tireOn my way to pick up my daughter at Yonge and John St that same tire (passenger front) popped againI called another *** person to comeOnce again it was the same circular cut on the inner side of the tireHe attached my spare tire again but this time my child

We drive an old car and over many years of trying local and specialty shops have made the Perth Canadian Tire our first stop for maintenance and repairs
The service has been wonderfulSeveral times they have helped us out for no charge
what I like is there seems to be no reason for Canadian Tire to over-charge me, or do unnecessary repairs They are paid hourly, and will any problems, often at no chargeThere is a buihonesty to their system
Also, they have a variety of experience in the shop to draw upon Second opinions and quality checks are easily done
Finally, we find that Canadian Tire often has the parts we need, saving time and shipping expenseIf they can't do a repair, they recommend someone who can
Thanks for the great service