Canadian Tire

By Referral Only provides both coaching and technical support with a turnaround response time of hours, with an average response time of hoursMembers are able to reach out via email or telephone to the support staff at any time they wishAfter speaking with the coach that was assigned to the
member we have determined that the claim that the "program would not work because my clients come from a paid source" is inaccurateWhen the client requested to cancel her membership we responded stating that her coach would contact her within business days which is exactly what occurredOur policy is to take extensive notes on client interactionHer coach sent her the contract as she requestedHe noted what her options were and offered her to "buy out" of the contract because she wanted to cancel prior to the months of serviceThat is the $figure that the client is referring to in her complaintIn regards to the right of the customer to read the contact/agreement and accept/decline the contract before the start date of the contract/agreement is concerned, it is our policy to do exactly that - there is a checkbox that acts as a digital acceptance which the client must click in order to proceed with purchasing the programIn an act of good faith and because we want our clients to be satisfied with our product we are willing to release her from the rest of her contractual duties to the companyThere will be no refund of the amount paid for services and tools used up until her request to cancel her membershipThank you

I would like to express my appreciation for such great service at the Canadian tire in Perth, thank you very much Dapheny

To: Revdex.comRevdex.com case ID *** has been assigned to me for action and resolution
Here is what we have on record and time line regarding Mr***’s
BMW 335i coupe:
11/25/2014, 60,miles, ***: First time car brought in to BMW of Honolulu. Performed
vanos recall. Car was out of factory warranty by
mileage. BMW of Honolulu’s technician
noted on report card that engine had oil leaks, engine oil was quart low, leaking
oil contaminated drive belt, and we recommended changing the belt when the
customer decided to replace the leaking oil filter housing gaskets.01/16/2015, 61,miles, ***: Customer reported that since last visit in
November 2014, he noticed oil leaking and was told by independent shop that the
oil filter cap was loose. Oil filter
element was an aftermarket filter and customer told us that it was installed by
a repair facility on the mainland.
During the vanos recall that we performed months prior, the oil
filter cap, oil filter, and oil filter housing were NOT removed. Technician report card for his vehicle noted that oil filter
housing leaking, oil cooler leaking, and oil had contaminated the cooling
system (coolant in oil). Technician also
noted that aftermarket electrical performance kit or “piggyback”, downpipe,
charge air pipe, and intercooler were installed on the vehicle. These aftermarket items are usually installed
to increase performance and horsepower and are NOT recommended by the
manufacturer. Repair order was closed as
customer declined work.01/16/2015, 61,miles, ***: Second repair order was opened on the same
day after customer had a discussion with BMW of Honolulu Service Manager. Customer requested diagnosis to determine why
the oil got into the coolant. Technician
found check engine light on caused by aftermarket products installed on
car. Technician also noted that engine
had a noticeable vibration likely caused by a compromised cylinder. Technician found oil mixed in with the
coolant and metal shavings in the oil filter.
Customer was notified of the findings and cautioned that the engine’s
reliability and longevity were questionable and it was recommended to replace
the engine. To properly perform this
diagnosis, BMW of Honolulu agreed as a goodwill gesture to pay for some of the parts and labor
including repairing the oil leaks.3/31/2015, 62,miles, ***: Customer brought vehicle in with dead battery
and paid to have it replaced
In summary, vehicle was out of warranty when it first came in. Oil leaks were found during the first visit
which customer declined to fix. Oil
filter cap that may have been loose was replaced by another shop on the mainland. Leaks around oil filter housing were noted
during the first visit but customer declined. Worn oil filter housing gasket can cause oil to leak and mix with the oil.
For customer retention we assisted with some goodwill repairs to try to
satisfy Mr***
BMW of Honolulu feels customer’s desired settlement to replace his engine is not
warranted and not reasonable.Sincerely,Mike T***Service and Parts DirectorBMW of Honolulu

Hi just to inform you that we have dealt with this case at the store level with the customer I have asked them if we could close the case they agreed with closing itThank you all of your time

To Revdex.com,Our Assistant Manager Sean M*** has been in contact with MrCharles N***. We want to resolve MrN***'s issues but our test drives after the last repair were fine and there was no indication of a problem so we are asking MrN*** to please assist us and demonstrate what he is experiencing so we have an idea of what is going on with his car. We understand how frustrating it can be when the problem is very intermittent and we hope MrN*** can empathize how equally frustrating it is for our technician trying to fix a problem that is not present when he is working on the car. We would also like to scan the car again for any new fault codes that may be present.MrN*** got caught in the terrible traffic jam yesterday and has rescheduled to bring his car in tomorrow. We are prepared to have someone ride with him to verify his concern.Again, we are willing to repair any defect that may be there under the terms of MrN***'s CPO warranty.Sincerely,Mike T***, Service and Parts Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID I have also read the Application of GST/HST to Core Charges and now see that ** *** and Canadian Tire are well within the operating process as set out by the Government however there is also the statement "where a person brings the used part to the vendor after the initial transaction,the person is selling the used part to the vendorIf the used part is recycleable and the vendor agrees to purchase the used part, the vendor will pay an amount to the person for the used partThe amount maybe equal to the core charge or some other amount"The some other amount could include any additional charges such as the GST amount in that totalThis would be a way of treating the customer more fairly but I really dont see that happeningAt the very least I would like to see ** *** and Canadian Tire post these rules for Core Charges in plain sight at their auto counters so that consumers are aware how the purchase transaction will be affected depending on whether they have the core with them or whether they are bringing it in after the initial transaction.I appreciate the offer to refund my $and apologize for my original statement of ripping off the consumerPlease use my $towards educational signage at your parts counters
Sincerely,
*** ***

The loam and seed was conducted in accordance with our contract with the buyer.

They misdiagnosed a noise in my truck said it was a broken flex plate charged me parts and hrs labour to give me my truck back with the same noise
End of feb beginning of march I brought my truck to Canadian tire with a noise asking them to determine if it was coming from my engine and if not where was it coming from they called me to say it need deeper diagnostics than the initial set that it would be another dollars to continue that the noise wasn't coming from the engine but the bell housing after the diagnostics they said it was a broken flex plate I paid close to dollars for the days work and to order the partOn March I dropped off my truck to have the part changed it had hrs labour to do for the flex plate to fix the noise and for a transmission seal They took days to return my truck being called to get it at the end of the day on the of MarchWhen I started my truck in the parking lot it had the same noise I called and they admitted the truck still h

Initial Business Response /* (1000, 5, 2015/07/21) */
Thank you for your communicationWe have reviewed this case carefullyAs indicated on the repair order, the current required repairs are unrelated to the previous serviceWe will be pleased to discuss this mater further directly
Thank
you
Initial Consumer Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated in my letter earlier, Canadian Tire
recharged my air conditioning and after, I discovered that there was a multitude of issues, like my engine light turning onMy car would later overheatFurthermore, Canadian Tire repaired the wrong parts of my car, fixing the radiator that was previously fine and charging me 840$ for this serviceThe confusion here stems from them believing at first that the problem was the red cap, and then switching their stance to say that the problem was our radiator, with neither resulting in a fixOur car was still overheated afterwardsI'd like to get my money back, as I feel I was unfairly charged for an unnecessary service in the radiator

We received a rejection of the resolution response stating that By Referral Only didn't respond to the complaintWe included a response in a word attachment but it may not have been seen by the consumerI have instead retyped the response here (copying and pasting it didn't work)Please let us know if you have any questions or need any further helpThank you. By Referral Only provides both coaching and technical support with a turnaround response time of hours, with an average response time of hoursMembers are able to reach out via email or telephone to the support staff at any time they wishAfter speaking with the coach that was assigned to the member we have determined that the claim that the "program would not work because my clients come from a paid source" is inaccurateWhen the client requested to cancel her membership we responded stating that her coach would contact her within business days which is exactly what occurredOur policy is to take extensive notes on client interactionHer coach sent her the contract as she requestedHe noted what her options were and offered her to "buy out" of the contract because she wanted to cancel prior to the months of serviceThat is the $figure that the client is referring to in her complaintIn regards to the right of the customer to read the contact/agreement and accept/decline the contract before the start date of the contract/agreement is concerned, it is our policy to do exactly that - there is a checkbox that acts as a digital acceptance which the client must click in order to proceed with purchasing the programIn an act of good faith and because we want our clients to be satisfied with our product we are willing to release her from the rest of her contractual duties to the companyThere will be no refund of the amount paid for services and tools used up until her request to cancel her membershipThank you

Initial Business Response /* (1000, 12, 2016/03/16) */
Good day,
We have a case file on this customerI have attached all the notes we haveAlso we want to state that we have offered to give the customer a refund on the parts if he brings us in the worn parts in questionWe feel that we
were not unprofessional in any way with this situationThe offer still stands if the customer would like to contact the service manager Dan M***
Thank you for your time
Marshalina G***
Office Manager
Case Notes:
***
Customer advised self adjust part was installated in the wrong location on the rear passenger side when brakes were being installedVehicle started making a thumping noise and then a clicking noise.tThey could smell brake pass burningHis had the brakes taken apart and you when they put water on the brakes you could see steam coming off them (he has a video to show this)The brake repair was originally done on June 18/INV *** and he had the vehicle back in the garge a couple of days later they grounded down the defective bump on the padVehcile was back in on Jun 10/left the garage went around the corner and came back and they replaced the drum because it was worpped.Was in the garage again on Aug 1/INV # *** and they changed the drum and brakes to *** productWhen he went to the store today they were will to replace the the pad since it is now worn down but advised cust he needs to bring product in firstHe wants to get the replace part so he can go elsewhere to have work down and be reimbursedCar is in his garage feels it is unsafe to drive
11/11/01:50:***
File faxed to ***
11/11/04:28:***
Alberta closed for National Holiday (Rememberance day)I tried calling anyway, no answer
11/11/07:22:***
I called customer and left a v/m requesting a call back
11/13/11:01:***
Dan left me a v/m yesterday at 5:15pm requesting a call back at ext***
11/13/11:08:***
I called Dan, he advised that customer came in and spoke to CoryCustomer claimed that the vehicle was doing the same thing so customer wanted Cory to give him new parts so that he could go elsewhere and get the vehicle repairedCory advised that he would happily exchange the parts but he requires them to be brought in BEFORE they are exchangedHe can't just give the customer free partsI told Dan that I would call customer to get more information and hopefully an invoice from his mechanic if it's available***
11/13/11:38:38***
I called customer and we discussed the fileHe continued to say that his friend checked it out and the store installed the adjuster incorrectly and this is what was causing the clickingHe said that essentially everytime he was applying the brakes they were adjusting to the point were they were hanging up and seizingApparently his friend fixed the adjuster and now all the issues are resolved with the exception that his shoes are prematurely worn and store won't exchange themI asked the customer to clarify what he meant by the adjuster was improperly installed but he could not clarifyI explained that if the adjuster is installed incorrectly it is unlikely that the drum will fit in placeIf the adjuster is installed backwards the lever will not reach the starwheel on the adjuster and no adjustment will occurIf the adjuster is installed on the wrong side of the vehicle the actual "adjusting" process will loosen the brakes rather than tightening themHe believes that the clicking noise was the adjuster tightening the wheelI tiold the customer that the clearance between brake shoes and drum surface is minimal when properly adjustedInfact, you would likely only get 1/to 1/turn adjustement on the adjuster before the shoes were dragging so much that the wheel would not turnThe customer is dscribing a clicking noise that occurred repeatedly over weeks on endI told the customer that the noise he was hearing would have been the drumThe drum (if it has a rough finish) could create a corkscrew effect which would actually grab the shoe and pull it away form the backing plate until it had no travel leftFrom there the springs from the hold down kit would pull the shoe back and slam it against the backing plate creating a clicking noiseI explained that changing the drum and shoes would have been the correct callCustomer feels otherwiseI advised the customer that the store is willing to warranty the items but NOT willing to just give him free parts so option A) he can purchase the new parts, installed them himself and bring the old parts back for refundB)he can bring us the old parts first and we will let him leave with free partsC)He can bring the vehicle to CT for repairI did apologize to the customer for the amount of return visits he had to make and customer was concerned of his wasted timeI offered a $for the inconvenienceCustoemr will give it some thought and call me back

*** the cashier needs help with customer service...even more during the Christmas rush when there are line ups at the cash*** lady lacks patience and needs to smileThank you so much to the other cashier wich masters customer service and noticed *** attitude and apologized on behalf of ***
Maybe *** is having a bad day or worse...please dont bring it to work...I will make sure to always go to another cashier when you will workMerry Christmas! ...to those who still believe in a smile kindness and compassion

To whom it may concern:
On the day of Friday, November 23, 2018, I purchased four "new" winter tires from the Canadian tire, located at consumers drive, Whitby, Ontario, *** 1c4, XXXXXXXXXX, the invoice omits a valid email address, for a total of $
While purchasing the tires, One seemed slightly discoloured than the other three, so I enquirer about this with the manager at the desk and was told the reason for this was "because it was sitting on top"Accepting the answer, not being a mechanic I left with the purchased tiresI then took my vehicle to my mechanic ***, at ** *** *** on Dundas street and garden rd in Whitby, and left the vehicle with him to put the tires on, I received a phone call a couple hours later from the mechanic indicating that of the four tires were brand new, dated 2017, and one was two years older, dated It was discoloured, more dry and could potentially pop based on condition
I called the location I purchased the tires from to enqu

September 7, Page 1.*** ***
*** *** ***
*** *** * * *** ***I have reviewed the situation with the automotive technician who undertook the work requested by Mr*.Mr* has previously replaced, himself, the front brake pads, calipers and rotors on his
*** *** pickup.Because he was unable to bleed the brakes he brought the vehicle into the service center for that purposeIt wasdiscovered that the bleeder screws were not accessible due to the fact that Mr* had installed each of the front brakecalipers on the wrong side .The technician advised Mr* who agreed that this should be corrected in order to accomplish bleeding of the brakesInorder to rotate the calipers to the correct side of the vehicle, there are two caliper hold down bolts that areloosened to remove the caliper.Re: MrC- Id*** Page2.At no time was the caliper mounting frame or mounting bolts part of this caliper rotation….there was no need to with thecaliper mounting frame remaining intact and independent of the caliper rotation.If the caliper mounting frame bolt loosened days later it was the result of Mr* not adequately tightening themounting frame bolts when he undertook the brake replacement himself at home.I find there no fault with the specific work undertaken by the technicianHowever, the workmanship of the brake,caliper, rotor replacement performed by Mr* is questionable.Associate DealerCanadian TireFort Saskatchewan, AB

The contract the member signed was for
bi-weekly coaching calls for mins, not hour as she stated. The main purpose of the membership is to create a referral based business by utilizing systems, building a skill set through training and coaching and evolving ones mindset to become a
business that is fully optimized and systematized to deliver an exceptional experience to its clientsThis membership is designed as a year-long membership because there is a significant amount of work that is involved in system development, skill building and having a mindset shiftIt takes dedication and commitment to the programThe expert coach that was
assigned to her has coached over a thousand agents over years and has helped many people find success. For further support, we have a technical support and coaching support staff with unlimited access with a turnaround response time of hours. We have cancelled the membership
and will not bill the client further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It says that my referral only didn't respondI would like them to cancel my account and they have not.
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
Charles N***
I have been in contact with Sean from BMW of Honolulu and I feel that the issue I am having with my car isn't being taken seriouslyThey want me to come down and go on a road test with the shop foreman which I have done in the past and the problem didn't happenBeing a active duty SFC in the Army, it is extremely hard to keep running back and forth to the dealer addressing the same issue that I've been having for the past nine monthsThe problem with my vehicle doesn't happen all the time, but when it does it is very noticeableTherefore, if they are trying to find the problem with one test drive it might happen or it might notThe car needs to be drop off and tested, transmission everything and resolved
P.SToday was going to drop of the car to BMW and actually do a road testI was stuck in traffic for over an hour and had to turn aroundI tried calling Sean numerous time but he did not answerOnce again a sign that this is not a big issue

Final Consumer Response /* (2000, 5, 2015/10/26) */
I am not sure if I should respond directly to you or not but after I submitted this complaint, the Canadian Tire in question did finally call me and reimbursed me***I am not sure if I should let this complaint go now or still ask
about the 2nd day services you mentioned (related to marketplace)
Your help would be appreciated!
Thank you :)

Complaint: ***
I am rejecting this response because: 03/09/14-Purchased car in *** Dealership in *** *** Florida with 52,miles with month dealer warranty.Aftermarket parts installed in vehicle is a mood point from the dealer since the car was out of warranty anywaysThe car ran with these parts for months with no issue.The dealer states I was a quart short of oil on first visit in November, I was aware of that oil leak which was minimal since the car's last oil change was months priorBasically the car ran for months and it was just a quart short of oil now compare that to less than two months window when the dealership worked on it and the car lost most of its oil in that spanThere's no way that oil filter cap got loose on its own like I stated before a tool is requiredNot to mention the service at this location is subpar, they claim to have the best BMW mechanics in the world yet when they had my car for days they called me stating my computer or *** Module was fried saying I would need a new one, they couldn't get the car to start for days due to this issue when finally after I met with them and had discussions about this they wanted me to make a partial payment for the new computer , after I refused they somehow figured out it was just a fuse that was damaged after allAnother issue was they would not provide me with a loner vehicle, this is the only vehicle in my household, I had to catch rides with friends just to make it to work for almost weeksJust horrific experiences with this dealer how does replacing a battery takes hours plus is beyond me, Obviously I do not trust this dealer what so ever and based on their customer service reviews I am not the only one. Summavehicle has worsen every since my first visit to BMW of Honolulu, This can't not be a coincidence or self inflicted issue since they're the only ones who have worked on my car in this IslandIm a very hardworking individual who purchased this car as my dream car and issues like this particular one only happened due to their Mechanics accidentally or notI would like to be treated fairly and come to some sort of agreement with this Dealership to get my car up and running again
Sincerely,
*** ***

Mrs***'s vehicle overheated and was repaired at our facility on 3/27/The vehicle then had a failure with its transmission cooler clip on 3/30/It was repaired at no charge to the ***s and road tested for close to miles to ensure the issue had been corrected, to which it hasMrs
*** has asked employees of our company to personally purchase her vehicle and they have declined the offer.Mrs*** has informed our service manager that she would be dropping her Revdex.com complaint Thank you,Tim P***General Manager