Canadian Tire

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
First of all the complaint is not in regards to the timing of the loamThe main complaint is the lack of customer serviceThe delay in the company responding to our questions regarding the job, and then MOST IMPORTANTLY the owner's personaly statement, when we asked if they could come look at the job that was doneWe were merely stating that the job done did look like it was done according to the standard or according to the company standardThe Owner said, " I will not treat you any differently than any other customer" HE, not I was implying that becuase I was a former employee there would not be any different in treatment.So a week after the loom was done, when we noticed clearly patches where no seeds were laid, patches were there was not the standard amount of loam, and rocks all over the lawn, The Owner in a txt message I have, stated. "we have done our job, it's up to you to get your lawn to grow". Is this the customer service he is refering to when he stated we not be treated differentlyI was just asking that someone come and look at the job his worker did, as it did not look like it was done correctly and up to the standards of the companyLike I mentioned in the pervious complaint this was paid for in advanced by error mths before the job was done. The job completed is not worth $The company not standing behind the work is not the customer service they pride themselves on.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** How does the owner the job was done according to the standard, no has come out to inspect the jobRegardless of what is in the contract, as the customer I am saying I do not feel it was done satisfactorilyWhy is it an issue to stop by and look at the work done by your employeeAgain this is extremely poor customer service, regardless of the fact I was an employee this is above and beyond that. As a customer that paid for a service I should be treated no differently than a customer that is not happy with work doneI know fir certain that Turn Key has gone back to homes in the past and fixed a looming job, on more than one occasionSo why is it this tine is different. I can Only Assume there is discrimination happening here. So Again I Ask ,Please Set Up A Time To Come Look At The Job That Was Done ,So We Can Figure out A Way For You To Fix It And Make It Right.
Regards,
*** ***

Turn Key Homes of Maine does not promise a specific time frame on loam and seed on our jobs.? That is specific to the spring thaw and how rapidly the moisture comes out from the loam so that it is able to be screenedAt that time we move forward with scheduling the jobs in the order we'd
completed them thru the fall and winter monthsUnfortunately, this homeowner is also a former disgruntled employeeWe have treated his job no differently than any other buyer but the response we've received from him has absolutely been modified since his departure from our companyWe will not take further action to refund him any of these fees?

The core charge is implemented by the GST/HST Rulings with the Canada Revenue Agency.  When customers bring their core (used part) in at the time of purchase, no core charges are applied.  When bringing in their used parts at another time, these transactions are considered as "selling"...

back their items to the store.  However, as individual consumers, they are unable to apply taxes to items they are selling unless they are GST/HST registrants.  If there are any questions as to this process or Canadian Tire following the rules, the GST/HST Ruling Technical Inquiry phone line would be happy to answer their concerns (1-800-959-8287).  As the owner of the store, I extend my apologies for not explaining the above rules to the customer.  Although we are remitting 100% of the GSTs collected to the government every month, we will be happy to refund $1 to the customer for his inconvenience.  The customer can contact our store managers, [redacted] at any time.   Steven K Lee

Initial Business Response /* (1000, 5, 2015/11/16) */
On September 30th, 2015, Mr.[redacted] brought his vehicle into the shop and requested us to change his starter. He supplied the new starter for installation and also requested that we perform an oil change at the same time. Once the new starter...

was installed, we tested the vehicle by starting the engine. An unusual noise was heard by the technician when the engine was cranking. The technician removed the newly installed starter for inspection and found the teeth on the starter drive pinion were damaged. We then proceeded to inspect the flywheel teeth and found they were damaged as well. We promptly contacted Mr.[redacted] and advised him of what had occurred and our findings. The technician's recommendations at this point were that Mr.[redacted] would need an another new starter and a new flywheel. Mr.[redacted] agreed to the technicians recommendations and chose to have us perform the necessary repairs to his vehicle. Mr.[redacted] advised that the cost of the repairs was a hardship for him and we attempted to alleviate some of the burden by reducing the labour charged for install of the started and also for the install of the flywheel. The first starter that Mr.[redacted] had provided was installed by our technician and we installed the second new starter at no additional cost to Mr.[redacted]. When Mr [redacted] picked up his vehicle on October 13th 2015, the odometer reading was 314,014km.

Mr.[redacted] had his vehicle towed to our service facility on October 17th 2015. The odometer reading was 314,246km. We performed a drive train inspection on the vehicle and the technician found that this vehicle has multiple technical service bulletins (TSB) assigned to it. TSB# 21-002-05 (assigned from the dealer) : fluid leaking through the connector bushing and onto the wire. An additional TSB# XX-XXX-XX was assigned to this vehicle: dipstick tube seal may leak causing ATF (automatic transmission fluid) Contamination and/or transmission shudder/buzz. The technician recommended a transmission connector bushing and advised we would then re-test. The vehicle might need a transmission. Mr.[redacted] approved $360.89 for the parts and labour and was aware that there are many TSB's on his vehicle surrounding the issue of the transmission. In addition, the vehicle has high mileage and without regular preventative maintenance, transmission failure could be the ultimate result. Mr. [redacted] had previously refused our recommendation that had been suggested to him during a routine oil change performed at our service centre on October 28th 2014; we had recommended a transmission service due to the mileage of the vehicle (303267km) and Mr.[redacted] had declined to have this service performed.

When the service advisor told Mr.[redacted] that he needs a transmission, he became very upset and wanted to talk to the service manager. This was the only request to talk to the service manager and she promptly returned his call and explained in detail why we were recommending to replace his transmission. The service manager explained that were not responsible for his transmission. Mr. [redacted] continued to argue with the service manager. At a point during the conversation when the service manager felt that neither party was any closer to an understanding, she advised Mr.[redacted] to take time to make a decision and to let us know when he make made a decision on what he wanted to do in regards to our recommendations. Mr.[redacted] still has his vehicle here in our parking lot and there is an outstanding invoice owing in the amount of $360.89, that he authorized the work to be performed and is responsible for.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When l took the car to the shop, there was no leakage on the transmission. The tow truck operator explained to me the issue if a transmission is pulled and installed. This leakage is their fault to fix the transmission. I have never had any issue on the car. If they knew the transmission has to changed why should then has to install new parts were the car is not fit to drive to charge me $360.89. My transmission has to fixed so that l could pay this amount for the parts. At this moment nothing has been proven the transmission is good l will only accept if different mechanics shop proves transmission is good.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Response to Revdex.com complaint #[redacted]
To:  Revdex.com
This case has been assigned to me for action and resolution.
Ms. [redacted]’s 2008 BMW ** was checked in to our Service
Department on 11/20/2015 with 85,376 miles. 
Car is out of BMW factory warranty. Car was diagnosed as...

needing an ignition
coil.  We also explained to customer that
BMW recommends to change any [redacted] coil to [redacted] brand coils to prevent future
problems.  Customer bought a third party
warranty when it was purchased as a used car from a [redacted] car company.
We tried numerous times to contact [redacted] to get approval to
proceed with the repair.  Our Service
Manager was told that [redacted] was going through a reorganization and our Service
Advisor and Service Manager were not able to reach someone that would approve
and pay for Ms. [redacted]’s repair.
After many attempts, and delays, customer agreed to pay for
the repair so car could be picked up. 
Customer will settle with [redacted] to get reimbursed.  Customer paid for and picked up vehicle on
12/10/2015.
I believe the actual dispute is between Ms. [redacted] and [redacted],
the company that provided the third party warranty coverage.  Customer should be reimbursed for the repair
by [redacted] or the warranty company.
Sincerely,
Mike T[redacted]
Service and Parts Director
BMW of Honolulu

Final Business Response /* (1000, 11, 2015/05/11) */
The inspection in question is governed by Alberta transportation and followed by qualified mechanics. Everything that was found was documented on the inspection form. Any parts that failed will also have a reason why they failed....

[redacted]

Complaint: [redacted]
I am rejecting this response because: see my response to Tim P[redacted], GM of BMW below. Tim, On the work order that you say reads “See Prewrite” it is in cursive and is illegible and it sure looks like someone tried to forge my name. You can say now that it says See Prewrite but it sure does not look like it to me. Further above what I will still describe as my forged signature is a line that states “I have read and agree to the terms of the above disclaimer.” This verbiage DOES NOT, I repeat DOES NOT appear on the work order I actually signed. I think it is very important to include this verbiage on the work order that is presented to your customers to sign considering that your service department insisted that I was legally bound to pay for the diagnosis because of that statement that I did not sign, and further refused to release my car back to me without paying and signing additional documentation because, according to them I signed a document that stated “I have read to and agree to the terms of the disclaimer.” The mere fact that your system is able to produce this verbiage on a document that is not actually signed by your customers and further that your customers never see or are provided a copy of it is very disturbing and leads me to believe that this practice of deception is so deep-rooted in your business practices. I was only very begrudgingly provided a copy of this document by Nick M[redacted] because I would not leave without having a copy of my file. There is other documentation that I saw where the records that are retained by your service department are clearly not the same as the ones provided to your customers and I pointed them out to Nick when I was there. I also believe that Nick did not provide me a complete copy of my file since it took him about a half hour to photocopy the 17 pages that was provided to me. Your defensiveness in your email regarding my [redacted] review led me to believe that a meeting with you would not be productive. If you feel otherwise I can re-consider a meeting to allow you to try to defend your service department’s business practices and substandard customer service. [redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you...
Sincerely,
[redacted]

This company is excellent. Always courteous but even more important they are always competent. We have used this company for many years and they always do as they say and provide excellent customer service.

John P.
Environments by Arkansas Pools & Spas

Mrs. [redacted] brought her vehicle in for service on 12/7/17.  12/9     Mrs. [redacted] contacted me via email (see full correspondence below) and requested a meeting to discuss her concerns with her service visit. 12/10   I responded with my concern and...

availability.12/10   Mrs. [redacted] notified me that she was unable to meet during business hours and I responded that I understood and asked when she was available.12/10   Mrs. [redacted] responded that she was only available at a certain time. 12/10   Mrs. [redacted] posted a derogatory review on [redacted]. 12/11   I responded that I was unavailable at the time she requested and suggested an alternative time to meet. I also questioned why she would post a very scathing review online for a business when she had requested to meet with me, I agreed,  and we were trying to find a solution together. I received no response from Mrs. [redacted].1/9     Mrs. [redacted] posted another derogatory review of both the dealership and myself on [redacted] on 1/9/17.1/9     I once again requested we discuss a resolution and offered to refund the money she spent with our dealership and cover 50% of the repair costs if she wished to have them performed.1/11   I left a voicemail for Mrs. [redacted] Mrs. [redacted] made no mention of filing a Revdex.com complaint in any of our correspondence and never requested any compensation or resolution to me personally. Having read her Revdex.com complaint, her request is reasonable and we will refund her charges. I have reviewed our documentation process and we did NOT alter or forge any signatures on her repair order. I can provide further explanation if needed. Mrs. [redacted] and I have still never actually met to review and discuss the documents. Please see complete correspondence below:  Aloha [redacted],   I apologize for not pursuing a meeting further in December. My wife had surgery and I spent a great deal of the month at home with my family. I pulled all of the documentation from your service visit as well as the text correspondence with Tobi and I interviewed our service manager and advisor. I would like to meet with you and review it together, we have absolutely nothing to hide.   On your work order, electronically printed on the signature line it reads “See Prewrite” The Prewrite is the form you signed upon checking in your vehicle. When our service drive gets busy it can take 15-30+ minutes to transition the computer/documentation from an appointment to an active repair order. In an effort to save our customers time we will often have the customer sign the prewrite that is generated when we make the service appointment.   I assure you nobody on our staff attempted to forge a signature and I would terminate them on the spot if that was found to be true.   What I would really like to do if possible is actually work toward resolving the issue that led to the frustration in the first place. It seems that there was a breakdown somewhere in the communication between you and Tobi. I think Tobi assumed she had communicated that the repair required $300 (est) to diagnose and $3,000 (est) to repair. It sounds like her communication fell short and I can understand where the discrepancy came from.   I’d like to extend an olive branch and refund you the charges from your service visit and if you would like to have the repairs performed cover 50% of the cost.   Can we please discuss either in person, over the phone or via email and avoid Social Media?       Tim P[redacted] General Manager BMW of Honolulu [redacted]
[redacted]

I brought the car to auto shop on Feb 4, 2017 because I identified the problem, which was broken fuel door, if precisely the mechanic at my work showed and explained me that the cable needs to be replaced. Thus, I told about the cable to the mechanic at CT and thus was reassured that the fuel door and headlamps would be fixed and all service such as oil and transmission changes would be done on time in other words the car would be ready for a pick up on Feb 5, the date agreed in our agreement. I told the CT representative that I would need the car by Feb 5th as I had an important appointment in the morning Feb 6. I believe the charge for the fuel door is unacceptable because it was not fixed and the cable replacement was identified before the inspection and discussed on the same day the car was brought in and thus is on the estimate form with all potential charges for diagnostic, parts and labour. Thus, I was misled by the CT in regards to availability of parts namely the cable and the time the car would be fixed and ready for a pick up. [redacted]. Hypothetically, if I knew that the parts were not available or the time for service needed to be extended I would find another auto shop or bring the car later and now I would have no concerns, but because I failed prey to unethical business I have to file complaints and share publicly my negative experience with Canadian Tire auto repair shop in order to bring the truth to the light and it is upsetting. In regards to the headlamp which is not working after being charged for and fixed at Canadian Tire, I brought the car and requested them to fix it again at no cost as it should be under the warranty. I was told that they would do diagnostic and I would pay for it again. I know that if it is under warranty it should be fixed at no cost, as I was not told that it would be free of cost I refused to leave the car again. Once I failed prey to that business, and it is absolutely normal that I don’t want to experience all that negativity while dealing with CT again. I don’t want to pay even a cent for services I already paid for and I believe that the truth is on my side. I also want to bring up the fact that the estimate form from Feb 4 (attached) indicates that the fuel door charges and shop supplies will be applied once it is fixed. According to the law an estimate “includes the cost of diagnostic time plus the cost of reassembling your vehicle. It also includes the parts a garage or shop might damage and have to replace while providing an estimate” ([redacted] Thus, the total cost for repairs cannot exceed 10% above the estimate. I believe that it becomes evident that I was supposed to be charged for the finished piece of work including all diagnostics, labour and parts. Because of the misleading statement regarding availability of parts and time the work would be done, I left the car at the shop otherwise I would not do so. My main accusation that the business failed to complete the work on time, made a misleading statement, did not disclose that parts were not available, and charged me for the service it did not complete. I also checked how much is the cable, and it turned to cost slightly over $20…

I am sorry to hear bout Mr. [redacted]'s experience, it appears that there was a breakdown in communication and we want to fix his car. I am forwarding Mr. [redacted]'s complaint to our Mini Service Manager, Chris J[redacted]. Chris will contact Mr. [redacted] and hopefully find resolution. I will update once they have...

spoken.

Initial Business Response /* (1000, 5, 2015/04/15) */
I will need more info from the customer to show the purchase of the tires and install by the customer. I did a seach of the customers name and nothing came back as far as tires being purchased. Please provide a way to search your history. Phone...

# or different name or even better a repair order #. Thanks [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2015/04/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I contacted the automotive service manager and I gave him all the details. He has requested I come in with the receipts of all the attempted fixes and he will see what he can do.

[redacted]
I am rejecting this response because they did call me in morning around 08:26 that parts are not going to be available till 1400 (2pm) and once they fixed  my Van they will call me after that.But I got call at 1009 that my van is ok to pick up. When I went there to take delivery no one mention your mail. As soon as I made payment the guy on counter Named Derek (not sure) asked me about my complaint to Revdex.com.Which makes it clear that they could have it done earlier but make me waiting for no reasons but to make money from me. The Service guy who call me in morning that once they get parts it will take 2 to 3 hrs to fix Van but I got call within less then 2 Hrs.I spend almost 250$ on taxis within that time period and still lost some working hrs. Who will compensate that ????
Sincerely,
[redacted]

To whom it may concern at Revdex.com,Revdex.com case ID #[redacted] has been assigned to me for resolution;  I am the Service and Parts Director for BMW of Honolulu.Mr. Charles A[redacted] 2011 BMW 535i was purchased as a Certified Pre-Owned (CPO) vehicle from us and it has a CPO warranty from BMW that runs...

through October 29, 2017 or 100,000 miles, whichever occurs first.  We have honored the CPO warranty and have repaired or replaced covered defects including fuel pressure sensor, idle speed, replaced coils and spark plugs, and replaced fuel pump.  After the last repair, an extensive test drive was performed and vehicle drove normally.We would like to resolve this complaint immediately. I will have my Service Manager Al Roberts contact Mr. Allen to schedule a verification test drive so we can verify any current complaint.After we verify any current complaints we will review Mr. A[redacted] request for a vehicle exchange or extension on his warranty.Thank you,Mike T[redacted] ([redacted])Service and Parts Director

I have heard from Dashcovers Hawaii and they are reprocessing my order and have given me a 20% discount.  I will contact you once I receive the order to close this matter.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because:None of the statements in it are true.  The car overheated because after they serviced it they failed to replace or check the clip.  They tried to cover this up, but we had taken pictures and when called on they admitted their technical had put it back together before my husband arrived.  They did work on the car and claim it was repaired and offered a four year warranty after are dissatisfaction, we felt irreperable damage had been done, because of my husbands extensive mechanical knowledge.  In addition a four year warranty was no value as we are part time residents resulting in us putting very few miles on the car, and we certainly wouldn't take it back to them for any service after this incident.  We ask them to purchase the car since they felt it was solid and we felt we couldn't sell it with a clear conscious.  They declined.   We were going to donate the car to charity, but their service manager stepped up to the plate and personally bought the car, we felt he was trying to to the "right thing" since the dealership wasn't willing to do so.  
Sincerely,
[redacted]