Canadian Tire

Hi,After reviewing the complaint I found they bolts the customer is talking about were seized and the only way to complete the job to get the vehicle back to manufacture specs was to replace the lower control arms. If these parts were not replaced the vehicle would not be able to be put to spec. The...

reason for the timeline and why it took a little longer was because the parts had to be ordered from the Nissan dealer and they were not in stock. We do not have or offer courtesy vehicles at our location. Customer came today to pick up his van and paid his bill.Thank you[redacted]

To:  Revdex.comResponse to customer rejection:We are not responsible for the engine damage and low
compression from a pre-existing valve leaking. 
We have taken the extra step and repaired the major oil leaks to assist
Mr. [redacted] at no extra charge as a goodwill gesture to try to keep him as a
customer.We did not loosen the oil filter cap.  According to the customer, the oil filter was
last replaced by an independent shop.The leaking gaskets that we recommended he fix during his
first visit to BMW of Honolulu are more likely what caused the coolant to mix
with the oil.  Customer declined our
recommendation.I apologize for the length of time the vehicle was in our
shop; parts had to be ordered and we had to work around the aftermarket
(non-factory / add on) items during some of the repairs.To settle this matter we would like to offer Mr. [redacted] a
10% discount off the engine replacement and 10% off rental car fees while the
work is being done here at BMW of Honolulu. 
If offer agreeable to customer, he must come in to prepay for the engine
before we order it from BMW.  Also, if
customer wants the BMW factory warranty on the replacement engine, he must get
all the aftermarket products mentioned before removed from the vehicle and the
stock equipment put back.  This is so the
check engine light can be turned off in order for the system to properly
monitor the car’s performance and meet all federal emission guidelines.Please have customer contact me or Al R[redacted] if he decides
to accept our offer.
Mike T[redacted]Service and Parts Director

[redacted] I just had the worst shopping experience today. I returned a car battery charger which I bought only today. I didn't use it after I realized that my car battery was ok and didn't need charging (the battery terminal was loose and only required tightening). I explained this to the young man and lady at the return counter. However, they would not take it back since I told them I opened the packaging (though I repacked it in the original package, the same way it was initially).

I asked for their manager who was even worse than the first two. Basically, his response was that I was likely lying when I said that I hadn't used the product. To make matters worse, the young lady insinuated that I slide the packaging back in place as to deceive (even though I never hid the fact that I opened it but did not use it). The young man offered me store credit while the manager told me I was lucky to get it since he would not have made me such an offer. I turned down the offer and left the store.

This experience left me very upset, humiliated and dehumanized. Why would anyone (to think I'm a loyal Canadian tire customer) be treated this way? This is so wrong! I would not recommend this store to anyone. Take your business somewhere else.

Hello,The customer was never charged to replace the fuel door, the customer was charged with a diagnostic fee of 1 hour which is $135 plus taxes. After diagnosing the issue we found that the fuel door cable was stretched and needed to be replaced which is .8 of an hour which calculates to $108 on...

top of the initial diagnostic fee. We never did charge the customer the fee for install of the cable because we never did it. The reason for the change in timeline was because of the parts that were needed had to be special ordered and then we would have to follow a weekend delivery schedule. When the customer came back to the store to have his lights warrantied he was told that we would replace them under warranty no charge to the customer. If that was not the problem we would have to further diagnose the issue but we would not go ahead with the further diagnosing without his authorization. Thank YouDerek V[redacted]Auto Service Manager Canadian Tire 478[redacted]

Aloha [redacted],            We have spoken with [redacted] this morning and have set up an appointment with her on Friday 04/22/16 to do repairs to her drivers door, left front fender and wheel flare. The parts needed are currently on order, we expect to have them by...

Monday the 18th.We will be providing her a loaner to minimize any inconvenience. We expect to return her car to her by Tuesday 4/26/16. [redacted] seemed very pleased with the arrangement.          It was very unfortunate that some information was lost in the translation to the customer, but we are repairing the damage that she pointed out to us in the beginning and will work toward gaining her trust for the future.  Mahalo Nui Loa, Rocco M[redacted]Service ManagerBMW of Hawaii[redacted]
[redacted]
[redacted]
[redacted]

September 7, 2016. Page 1.[redacted]
[redacted]
[redacted]I have reviewed the situation with the automotive technician who undertook the work requested by Mr. *.Mr. * has previously replaced, himself, the front brake pads, calipers and rotors on his...

2009 [redacted] pickup.Because he was unable to bleed the brakes he brought the vehicle into the service center for that purpose. It wasdiscovered that the bleeder screws were not accessible due to the fact that Mr. * had installed each of the front brakecalipers on the wrong side .The technician advised Mr. * who agreed that this should be corrected in order to accomplish bleeding of the brakes. Inorder to rotate the calipers to the correct side of the vehicle, there are two caliper hold down bolts that areloosened to remove the caliper.Re: Mr. C- Id. [redacted] Page2.At no time was the caliper mounting frame or mounting bolts part of this caliper rotation….there was no need to with thecaliper mounting frame remaining intact and independent of the caliper rotation.If the caliper mounting frame bolt loosened 9 days later it was the result of Mr. * not adequately tightening themounting frame bolts when he undertook the brake replacement himself at home.I find there no fault with the specific work undertaken by the technician. However, the workmanship of the brake,caliper, rotor replacement performed by Mr. * is questionable.Associate DealerCanadian TireFort Saskatchewan, AB

I would like to commend the staff in the auto parts department in the alliston store
they were very helpful with locating parts for my truck.
My truck is a bit of an odd one and if any parts came in that did not fit they went out of their way to correct things.the staff(all of them in auto parts)are very helpful and motivated and make my trips for parts a positive experience.
thank you for all your help.

We started to remodel our house two years ago. The kitchen first and now on to the living room, children's bedrooms, bath and halls. We still have a ways to go with the master suit and exteriors. At the onset of our kitchen remodel, first and foremost, we needed a reliable, trustworthy electrician to do the work. As is our custom, I checked Revdex.com and Sellars & Pierce's company name was listed. I called them and several others. Sellars & Pierce came out, gave us a thorough, detailed review of our project. I must say that we are beyond pleased with the work they performed. They were always on time and with much hand-holding and suggestions throughout the process. We wouldn't have anyone else do electrical work in our home. They're assisting us with the living room next. Our kitchen is the talk of our friends and family, and the first thing everyone notices is how bright and functional it is - all thanks to Sellars & Pierce's superior work. I've recommended their services several times. We just wouldn't use any other firm.

[redacted] I just had the worst shopping experience today. I returned a car battery charger which I bought only today. I didn't use it after I realized that my car battery was ok and didn't need charging (the battery terminal was loose and only required tightening). I explained this to the young man and lady at the return counter. However, they would not take it back since I told them I opened the packaging (though I repacked it in the original package, the same way it was initially).

I asked for their manager who was even worse than the first two. Basically, his response was that I was likely lying when I said that I hadn't used the product. To make matters worse, the young lady insinuated that I slide the packaging back in place as to deceive (even though I never hid the fact that I opened it but did not use it). The young man offered me store credit while the manager told me I was lucky to get it since he would not have made me such an offer. I turned down the offer and left the store.

This experience left me very upset, humiliated and dehumanized. Why would anyone (to think I'm a loyal Canadian tire customer) be treated this way? This is so wrong! I would not recommend this store to anyone. Take your business somewhere else.

I traded in a cobalt for a trax in june 2014, and then had a remote started installed several months later. I am very unhappy with it, you have to turn the car off a certain way for the car to start when using the remote start, and it locks the doors automatically after you close the doors, as well as it stays on without the key for approximately 5 seconds. I contacted vickar on 4-5 separate occasions to see if they could help me figure it out, or program it a different way, something, anything! but I kept getting the run around from chad's sale team, so I gave up. nothing has come of it.

Also not to mention when I traded in the cobalt, I asked for something, I cant remember what it was; the salesman said "No we cant do that, your lucky we're even helping you, we're just doing this to keep you as a customer" but I needed a car badly and settled..but now I know better and will never go back to or recommend Vicker Chevrolet ever again. They have horrible customer service.

Regarding the complaint submitted on 10/26/2017, ID [redacted], the drill was repaired and back in the store 10/30/17.  On 10/25/17  when the customer called to find out the status on the drill, he was then told that [redacted] was 2-3 weeks behind and yes it would be another week. ...

The offer was then made for the customer to get a refund as the repair was taking longer than normal.  The refund would be for the last sale price, on an in-store credit, as the customer did not have a receipt, as is our policy. We are willing to offer a refund of $199.99 to the customer as this was the price around the said date of purchase. This drill has never been offered for $209.99 at our store, since the customer has no receipt, this is all we can go by.  Thank YouNicole H[redacted]Canadian Tire9909 178st Sorry I should have stated in the prior e-mail, the refund of $199.99 would still be an in-store credit without a receipt. If the customer used debit, credit or our Canadian Tire points card we can search for the receipt and then refund the purchase price, not on an in-store credit. Thank You

I purchased a dashcover from this business (Order #15236298, PO #20-072416MY) and received it on 8/4/16. The dashcover was too short and did not fit right, so I emailed a letter requesting either a replacement or a refund. It is now 8/20/16, and I have not received a response from them. There is no contact number on their website either, just a place to email them. I am very disappointed and displeased with their workmanship and customer service. I definitely will not be giving them my business, nor any business from my friends and family, unless this matter can be resolved.