Canvas Print Factory

I placed an order on May for a gift for my Mother - confirmation # [redacted] said it would be delivered between May and May I called on May for status and they said they were running behind and didn't know when it would ship As I needed it when I saw my Mom on May I had to get her something else they wouldnt cancel the order and simply said it was late because they had more orders than expected I received it May and have not opened it When I called to find out how to return it, I was on hold for minutes with the message saying I was #in the cue the whole time then I emailed them to ask and got no return email or contact today I called again and they said I could not return it for my money back as they did deliver it they did not deliver the purchased item in the timeframe promised and provided no reasonable explanation for the delay

I ordered Canvas Prints on Thursday, 05/11/2017, and paid $from my [redacted] accountThere were resolution issues with of the pictures I had uploaded, I resent both pictures as 1MB as instructed I received an email on 05/30/confirming shipment of my orderOn 06/01/I received only of the canvases I had ordered and already paid for, missing was the 14"x11" canvas of my two great grandchildren I tried calling the company that afternoon, and left messageI tried calling again the next day several times unsuccessfully as each time the system transferred me back to leave a messageI emailed the company that same day, after the second email, I finally got an answer on 06/02/stating that I had been issued a refundIt has been days and there is no refund credited to my accountI feel that I have been ignored by this company, I've sent subsequent emails trying to let them know I have not received a refund, also stating that I would prefer to have the Canvas I or

Order # ***Oct 11th I received an email telling me they could only fulfill half my order and to contact Jesse S [redacted] Client Relations Department [redacted] [email protected] emailed on 10/and heard nothing backCalled on the 16th and left a message as the message requestedI heard nothingOn 11/i called and jesse answered the phone I explained who I was and was then put on hold for mins and eventually hung up onI called back and hit the # for bolling and for operatorNo one answered and holds were eventually diconectedThey owe me $plus tax

Dealt with them when they were canvasbold.com (2017) Or at least they have the same address and the website directs to this company- Most of the canvases I received were decent, except one, but that could've been because the picture was from my cell phone so I won't hold that against themThe problem is I ordered multiple orders and on the last one, which were large canvases, I only received oneApparently they put two tracking numbers on them and only one went outCalled several times and never once has someone answerEmailed multiple times and finally someone responded saying they were sent outi forwarded the tracking number through FedEx which shows it never left their warehouse for deliveryA shipping label wasn't even createdEmailed multiple times after that with no response Stay away or order at your own risk

Contacted the business via [redacted] Messenger 11/7/to notify the percent off promo code was not working on the websiteResponse from business said they'd be happy to honor the code tomorrow if I called customer service11/8/called customer service and they gave me another promo code which did not workMessaged customer service via [redacted] messenger (11/8): "Please simply place the order and we will refund the differenceSo sorry about the delay in service"12/6/follow up ( [redacted] messenger): "Sorry about the disconnect! This is Jesse when I clicked back over the line was deadI have already notified billing after reviewing the conversation above^ thank you!"12/28/16, 12/30/16: messaged for an update on the refund, no response1/5/17: Called and spoke with Jesse who put me on holdThe phone line then hung up on meAdditional calls did not go through and I was blocked on [redacted] messengerI was very happy with the product and quick shipping, but this has been an unfortunate expe

I had a photo I wanted to be put on canvas I found canvasbees.com CanvasBees.com [redacted] ***, New Jersey online I originally ordered the canvas size24" x 60"I received the following e-mail: Canvas Print We are so terribly sorry for the delay in service, we have been experiencing difficulties resizing your image to fit the desired dimensions upon orderingIf you could please contact us in regards to this at your earliest convenience one of our client relation specialist will be more than happy to assist youWe can be reached 9am-6pm eastern time with a brief intermission between 1pm-2pmIf you do not have time for a phone conference your issue may be resolved via email as wellPlease send your email in with the subject titled (order id”your order id here”) for the easiest thread of communication with one of our designersThank you again for your time and patience , as we understand receiving your order in a timely fashion is important ! We look forwa

The business is fraudulently charging double the amount of tax on all buy1- get-Free ordersOn the invoice they list the tax once and then they add double the amount in totalWhen confronted physically at the office three months ago, the manager Jesse S [redacted] said that a credit will be issued back on the credit cardHe does not pick up my phone call anymoreI was also falsely charged $for shipping for the order that was not shippedThis order was picked up from the canvas production factory and not shipped at allA promise was made by the manage to refund the shipping too but it has not been credited for more than months nowThis business is scamming everyone by taxing double the amount and someone needs to address the issue with themI have copies of invoices as proofs if needed Name of business is Canvasbees.com, Parent Company is [redacted] , Owner/CEO Burhan O [redacted] , Manager, Client relations Jesse S*** Phone Numbers: [redacted] (Jesse S***) ***

• Shipment timeline communicated and confirmed via phone (to ensure items were to be received close to Mother’s Day) with owner was – even after I had communicated to vendor owner (prior to purchase) that shipment was main priority and if criteria could not be met, I would need to go with another vendor • No confirmation of order or tracking number ever received to email provided – so I was unable to track my purchases • Despite confirming two separate shipment locations to vendor over phone – shipment locations captured were still incorrectI confirmed this to be true when I called asking where my orders where • Shipment never received in guaranteed due date • In speaking with Canvas Prints Owner: Jesse a week after order date, he confirmed prints were still in his office and had never shipped • I asked to be fairly compensated (offering that we could both come to an agreement on what was fair for missing due date entirely due to vendor error and falsified information pro

I ordered a by canvas print and received a by insteadI sent an email with pictures showing the wrong size on July 8th 2016, another email July 11th, and an email through their "live" chat July 11thI have received no responses from the company I called costumer support on 7/11/at 11:am and spoke to a costumer service representative and was lied toHe said that "numerous" emails were sent to me about the size change and that I had been refunded the size difference because a by is less expensiveI received no emails, even in my SPAM, and it is very clear on my credit card statement that no portion of my order was refunded to meOn June 24th, the $was charged to my account, but nothing has been partially refunded to me to this dayWhen I asked to speak to a manager he said he was the only one workingWhen I asked again to speak to a manager and for their contact information he gave me the generic number and told me to call back between 10:

Jan 10, -- I have ordered printing of three posters 27x40, one of them mountedThe website http://www.posterprintfactory.com/ claimed that printing happens in hours and I have to allow one extra business day for mountingThat timing was perfect for my event, that is why I decided to use this company's services Jan 13, -- I called to check if everything was printed and mounted on time and ready to shipIt turned out they weren't going to do the mounting until the middle of the next week and the printing wasn't finished yet eitherThey explained me that by "hours" they meant business hours which is daysI had to cancel mounting and ask them to ship just the printed posters as soon as possibleI also asked to send the mounting refund details to me by email End of Jan -- I didn't receive neither the refund, nor any information about itI called the company again and have been told that I shouldn't worry and that the refund will be there in a week Two

We ordered canvases - were cropped improperly during their printing process and are now unusable and the 3rd is too grainy with bad qualityof the is fineI have e-mailed customer service times, private messaged them on Facebook, publicly commented twice on Facebook, and finally just spoke to an extremely rude customer service agent via telephone with zero assistance or resolutionTheir website clearly states "You have many reasons to choose CanvasbeesIf you are not fully satisfied, we'll refund your money back!" I spoke with the customer service agent who said that is not trueThis process is extremely unorganized and I want to wash my hands of the company

My name is *** *** and I'm writing this email in regards to a complaint towards the Canvas Print Factory.  I ordered a print and was unsatisfied with the end result and tried to return it for a refund.  The company policy clearly states, a day money back guarantee on every single item sold, no exceptions The refund policy also states a refund of the order (less shipping), no questions asked Upon calling customer service, I was told that I couldn't get my money back ($121.00) and they would send another print out.  I told them consistently I was not satisfied and they were already sending a new one out.  I asked them about the return policy and Jesse (customer service rep) kept straying away from the return policy.  All I would like is to get a full refund and be done with the company.  The return policy clearly states a money back guarantee with no exceptions and I would like them to stay true to the policy
Below is their return policy on t

NOTE: They are also known as "Poster Print Factory."
STAY AWAY FROM THIS COMPANYI called to order a poster for an event -- I live in NJ and wanted to have it picked up to save timeI was told to order through the website and that since the only way to order online was to prepay for the shipping, I would be reimbursed when it was picked upIt was picked up on October 24thIt is now November 16th and I have yet to get the creditI have called times -- twice I reached someone who promised it would be done by end of day, three times I left messages that were not returnedThey are thievesTake your money elsewhere

I ordered a print from this company and my order (***) says the dimensions at 11(w) x 14(h) with delivery May 30-June It arrive on June the day before I was to use this for a baby shower thumbprint guest bookIt was printed in the wrong orientation and so was not useable for our purposesI emailed customer service that day, June 3, and called when I did not receive a response on June I explained the issue and that the canvas was unusable for my purpose and why a reprint/reship was not helpful since its use was for June "Todd" as he identified himself after repeated questioning was extremely hostile and while he eventually offered me a store credit, I never want to do business with a company that has someone so hostile working thereHe claimed he was the manager and then he claimed to be the ownerHe said he would do nothing for me because I had used the product which I repeatedly told him I did not and would be happy to send it back to him at their costHe said absol

The business is fraudulently charging double the amount of tax on all buy1- get-Free ordersOn the invoice they list the tax once and then they add double the amount in totalWhen confronted physically at the office three months ago, the manager Jesse S*** said that a credit will be issued back on the credit cardHe does not pick up my phone call anymoreI was also falsely charged $for shipping for the order that was not shippedThis order was picked up from the canvas production factory and not shipped at allA promise was made by the manage to refund the shipping too but it has not been credited for more than months nowThis business is scamming everyone by taxing double the amount and someone needs to address the issue with themI have copies of invoices as proofs if needed
Name of business is Canvasbees.com, Parent Company is *** ***, Owner/CEO Burhan O***, Manager, Client relations Jesse S*** Phone Numbers: *** (Jesse S***) ***

I ordered canvas prints from Canvas Print Factory on December 14th, to be given to family members for ChristmasI was excited about the cost compared to the other companies and that they looked great when placed on the website
After days, I did not receive an email regarding the status of the order, so I calledSpoke with someone in the customer service dept and asked how long it usually takes for an order to process and be sent out once it is placedHe said 5-daysNever asked for my name, order number, nothingI asked for someone else....i'm not sure that there is anyone else
A minute laterI received this email:
Hi, We are so terribly sorry for the delay in service, we have been experiencing poor resolution with your imageIf you could please contact us in regards to this at your earliest convenience one of our client relation specialist will be more than happy to assist youWe can be reached 9am-6pm eastern time with a brief intermission between 1pm-2pm

Contacted the business via *** Messenger 11/7/to notify the percent off promo code was not working on the websiteResponse from business said they'd be happy to honor the code tomorrow if I called customer service11/8/called customer service and they gave me another promo code which did not workMessaged customer service via ** messenger (11/8): "Please simply place the order and we will refund the differenceSo sorry about the delay in service"12/6/follow up (** messenger): "Sorry about the disconnect! This is Jesse when I clicked back over the line was deadI have already notified billing after reviewing the conversation above^ thank you!"12/28/16, 12/30/16: messaged for an update on the refund, no response1/5/17: Called and spoke with Jesse who put me on holdThe phone line then hung up on meAdditional calls did not go through and I was blocked on ** messengerI was very happy with the product and quick shipping, but this has been an unfortunate expe

I ordered a by canvas print and received a by insteadI sent an email with pictures showing the wrong size on July 8th 2016, another email July 11th, and an email through their "live" chat July 11thI have received no responses from the company
I called costumer support on 7/11/at 11:am and spoke to a costumer service representative and was lied toHe said that "numerous" emails were sent to me about the size change and that I had been refunded the size difference because a by is less expensiveI received no emails, even in my SPAM, and it is very clear on my credit card statement that no portion of my order was refunded to meOn June 24th, the $was charged to my account, but nothing has been partially refunded to me to this dayWhen I asked to speak to a manager he said he was the only one workingWhen I asked again to speak to a manager and for their contact information he gave me the generic number and told me to call back between 10:

I placed an order with this company on August 26th in error I immediately called and left a voicemail to cancel the order as well as sending an email to the company I emailed the company again on Monday as well I got a hold of the company on Tuesday and they stated there were no refunds I asked if this was on their site and the person stated it was I got off the phone and looked at their website and read that there were no refunds for orders that had been printed I notified the company immediately so my order should have never been printed and I should receive a refund The company never responded to my emails or returned multiple voicemails I left I placed two orders for $each and tried to cancel both of them immediately and would like my money refunded for those orders

I requested canvas printedOne was cancelled due to poor resolutionThat's fineHowever, I attempted to get refunded for the canvas I didn't receiveAfter 5-correspondences, with them stating they would refund me, they still have not, and that was over a month agoHorrid customer service