Canvas Print Factory

I had a photo I wanted to be put on canvas I found canvasbees.com CanvasBees.com *** * *** *** *** ***, New Jersey online I originally ordered the canvas size24" x 60"I received the following e-mail: Canvas Print We are so terribly sorry for the delay in service, we have been experiencing difficulties resizing your image to fit the desired dimensions upon orderingIf you could please contact us in regards to this at your earliest convenience one of our client relation specialist will be more than happy to assist youWe can be reached 9am-6pm eastern time with a brief intermission between 1pm-2pmIf you do not have time for a phone conference your issue may be resolved via email as wellPlease send your email in with the subject titled (order id”your order id here”) for the easiest thread of communication with one of our designersThank you again for your time and patience , as we understand receiving your order in a timely fashion is important ! We look forwa

I ordered a picture to be printed from Canvas Print Factory on September 27th At I was checking out they only provided the amount of $ However, when I received the receipt, they added on $for shipping, that was not previously communicated I called twice immediately after I received the receipt to cancel my order and was hung up on after the customer service associate said all sales are final I emailed their customer services as well and received no response I have since been on yelp and reviewed other similar complaints, and that the company operates under different names: https://www.yelp.com/biz/ozgunaydin-advertising-marlboro-township

I ORDER CANVAS PRINTS FROM THEMONE WAS FINE THE OTHER WAS FUZZY AND THEY CUT OFF THE LEGS OF THE SUBJECTI RECIEVED THEM ON 2/5/I PAID AND MAILED IT BACK THRU *** ON 2/7/I HAVE CALLED
*** AND SPOKE WITH TOMMY...HE SAID THE PRINT WAS RECD ON 2/9/AND THE MANAGEMENT CHANGED ON 2/8/18?? HE TOLD ME TO CONTACT JESSE AT ***I HAVE SEVERAL TIMESHE SAID HE WOULD CALL BACK, NEVER DIDHE GAVE ME THE EMAIL OF ***I mailed him a letter asking for my print and refund of mailing feesnothingnow the phone no# has been disconnectedI have called canvasbees back and they will not do anythingI spoke with Michelle there yesterdayTheft of services

Received acanvas print order that had terrible image qualityThe company advertises "if not fully satisfied with product, they will refund money back on their website." For two months, I've reached out to company on how to return the canvas or even a potential exchange with another productNo one answers their phones and its voice mailI've left many messages and emails and they aren't responsive

ON Aug21, I placed an order with this company online and paid by credit cardA confirmation was received immediately One month later, I have heard nothing more nor have I received my order Numerous phone calls have been unsuccessful Once the operator greets me, she hangs up My emails have gone unanswered, also This company is a scamThe money was taken from my credit card company but there is no merchandise

Placed an order around 930pm on tuesday and by 8am wednesday morning, I called to verify dimensions of the canvas print I had ordered and how the picture was going to be laid out
On hold for minutes and then was thrown into voice mailI hung up and called back and pressed '0' for operator- talked to a very unprofessional guy and when inquiring about my order got a bad feeling about their operation and tried to cancelEven though it was less than hours from order being placed, I was told my order was already completed and would be shipping friday this week, no refund possible I have now taken the matter up with my credit card co to dispute payment for something I'm sure to never receive

I ordered two canvas prints from this company a few weeks agoWhen they arrived, I was very unhappy with themI called to complain about them to a guy named JessieI wanted a refund, but he said he would only reprint themThey looked so distorted, I said noThey were magnified way too much and the colors were off tooHe told me to send him the pictures of them and he would consider itI sent him the original pictures and the ones he madeHe said he didn't see anything wrong with them and would not give me a refundI threatened to report him to the Revdex.com and write bad reviews if he didn'tHe then said he would only give me a partial refund($45.29-$for shipping) and I had to send him the prints back at my costI reminded him of his return policy that said if the product was bad, he would refund and pay return shippingHe said I was lucky to be getting anything back and if he saw one bad review, he wouldn't send any money backI hung up and started reading reviews on him

I ordered pictures from this website in January and they charged my account for the amount but they never sent me my picturesI have emailed them several times with no responseI have also called and can not get anyone on the phone to talk to them about this

This issue has been going on since May 20th I ordered (or attempted to) a canvas on this dayIve only spoken to a gentleman by the name of *** the entire timeAt first he was very helpful with my orderUnfortunately they are unable to fulfill the order due to the picture qualitySince then I have requested a refund for my orderOn the day of the order, it took them less than minutes to deduct the fee from my accountI am now currently sitting at day and the money has not been refunded to my accountIve called the last days and again only spoken to ***, and was told something different every timeToday I was told, NOT TO CALL EVERYDAY to check on the status of my refundIn fact I was told that I COULDNT call everydayWhen I email, or call its always ***, Ive asked to speak to someone else and he always tell me there is no one there at the time***'s attitude and tone has become very rude and unproffessionalIm beginning to question the authenticity of t

I ordered some canvas prints for a friend of mineOnce I placed the order, I realized I misspelt something, so I called right away and didn't receive and answerI then emailed to see if I could correct the issueAgain, no answer
I ended up receiving the product and there was an ink smear at the bottom of the print where a line of text is, thus making it hard to readI have called and emailed with no response on resolving the issue

To Whom it May Concern,
 
12.8px; font-family: arial, sans-serif;">This issue has been resolved and I was refunded my full amount.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello,
This is jesse s[redacted] with canvas print factory in regards to complaint id : Revdex.com complaint id...

[redacted](1[redacted]). Just want to follow up on this case. I have resolved this and refunded $223.92, additionally I have offered 40% off the clients next order.Seems happy, hope we will be able to work wither again in the future

Review: after viewing alternatives to what I was looking for I decided to place an on line order with said company. very simple straight forward process. their online propaganda states 100% quality guarantee, lowest price guarantee, fast shipping, etc...... so after 6 days and no email stating it was being shipped I started looking at other sites for estimated delivery times and found one site "easy canvas prints" with a buy 1 get 1 event going on........ so on the 8th day I called and was told print goes today, print goes today she was practically screaming, so I tried 2-3 x to get her to listen to me and address my inquiry, finally she listened and stated after telling her a competitor was offering a better deal and she has a low price guarantee stated on her site that I wanted her to meet this price.... she stated quite simply and firmly order cancelled I will return money....so after weekend and no money back in account I called again to try and work out deal as what I wanted was already to go obviously by our other conversation and she shouted to me price is price I don't care what others charge.Desired Settlement: I want her to have a truth in advertising policy...... if it states next day shipping thats what I and others would expect........if it states low price guarantee, WHICH IT DOES !! match said prices or remove from website.............finally I would like a new print that was priced at $124 to be discounted to $62 to match competitors pricing at bogo............ she said she would match it I expect her to do so as stated....

Review: I ordered a 40" x 30" canvas print from this company on Oct. 5th at 8:30 AM CST . There website states that it ships next day. When I did not receive a ship notice, I called the company on Oct. 6th during business hours. The phone was answered by a automated voice and I was placed on hold and told I was first in 'Q". After approximately 15 minutes the call disconnects or goes to voicemail. This happens every time. I then tried using their chat session online. It states service not available. I finally received a response to my email and was told it would be delivered between the 9th and 14th. On the 12th, I had not received a shipping notice so I called and emailed again. They told me it had printed but not shipped. They asked me if I wanted a discount on my next order or a refund. At this time I requested a refund. They refused and said if they could still honor the 14th, would that work. They stated it had printed and they would overnight. This morning I reached out because it is the 14th and I need the present today for a gift. I was informed there was a color issue and they can get it to me by the 16th. Obviously if there was a color issue, it hadn't of been printed and they were flat out lying. I have requested a refund as they have broken their promise. To add I was extremely irritated by the flippant use of a nickname when the CS representative emailed me to let me know my order wouldn't be arriving. I highly recommend never using this company.Desired Settlement: Refund my money

Consumer

Response:

To Whom it May Concern,

Review: I ordered seven canvas prints from Canvas Print Factory in August. Four of the seven prints arrived with problems. I reordered online the four problem canvases because I had to hang them in a show a few days later. I called them the next day, spoke to the sales person and indicated the problems. The new canvases arrived a few days later, and two had the same problem and two had new problems. I called the sales rep and reordered again. I went to their headquarters - 2 hours each way and I had to take a day off of work - to pick them up the next day. They only had replaced 2 of the 4. I waited for the other 2, which came out with problems. The salesman said he would reimburse me for all the problems. They redid the 2 canvases. I inspected all and took them. I hung the canvases at the show the next day and one fell down because the hanging bracket fell out. I've not heard back from them since 8/26. I've e-mailed twice requesting my refund. No response. Their website says 100% money back guarantee. No refund. I called all of their phone numbers - all disconnected.Desired Settlement: I want to be refunded the costs of the canvases, as promised by the sales person and as stated on their website. The total due back to me is: $182.59, which was charged on 8/24, and $41.33, which was also charged on 8/24.

Business

Response:

Hello,This is jesse s[redacted] with canvas print factory in regards to complaint id : Revdex.com complaint id [redacted]). Just want to follow up on this case. I have resolved this and refunded $223.92, additionally I have offered 40% off the clients next order.Seems happy, hope we will be able to work wither again in the future

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered 2 canvases on jan.5, 2015. website says to wait 15 days before contacting. I tried calling, they had no answering service on which to register complaints. I tried email- it came back as nondeliverable. I even went on their facebook account to post a complaint, and when I hit transmit, it did not post, but rather disappeared. they have already been paid $108.37 from my [redacted] account.Desired Settlement: I would like my $108.37 refunded. I would also like this "business" to appear on a website warning other consumers.

Consumer

Response:

please discontinue my complaint. the seller finally contacted me and has issued a refund. thank you anyway.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,