Cape Cod Fishing Online LLC

Hi ***, Thank you very much for your patience on this matterI sincerely apologize for bringing you the inconvenience and frustration this time. A total refund of $(full refund for the missing cases + additional 20% discount) has been issued on 10/**/and please
allow 3-business days to process. We have shipped out the rest of your order except the Tropical Punch Flavor due to the OOS. The package is currently in transit with the *** tracking number ***The estimated delivery date is today Tue 10/**/by end of day. *** Please let us know if there is any issue for the delivery. Thank you Taldepot

Customer has been informed that a reshipment of the Nantucket Nectars Red Plum oz Glass Bottles - Pack of 12 has been sent to the customer. The case should be closed as customer is satisfied. Thank you

The customer has been informed and refunded for the missing product. Please let me know if there is anything else I can do to better assist to make sure this case is closed . Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
* * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I have informed the customer on their refund per customers request. The case should not be closed. Thank you

I have notified the customer the order is in transit and will be arriving today 02/**/I will be applying a 20% refund towards this purchase order.

I have made sure to reship the product out to the customer upon request and I have proof of product being reshipped with the tracking information that I have provided for you: *** I have not
heard back from the customer yet after emailing them from the time of the Revdex.com complaint, which you can see on the following email attached. Yoni M *** Feb * (days ago) to ***
Dear ***, Thank you for shopping with Taldepot as we appreciate doing business with you. I apologize for the delay in this shipment as I see that the package had been delivered to you according to the following tracking information: *** I have filed a claim with *** for lost in transit on this order. I have also contacted my facility to reship this order out to you today and to have this shipment sent out *** and not ***. I kindly ask if you may please remove the Revdex.com complaint once you receive this shipment as I would like to make sure you are satisfied with our service. If there is anything I can do to better assist, please let me know as I would be happy to assist. Wishing you a great day ahead!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The Customer has been refunded in full for this order today 1/**/2017. The customer is aware about the order refund as the customer has been responded to via facebook . Please let me know if there is anything else I can do to make sure the case is closed . Thank you

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My order did not ship on February **, like the business saidToday is February 13, 2017, and the order still has not shippedI have not received a partial refund eitherSimply put, the business did not do what it said it did in its response to the Revdex.com.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I spoke with the customer and informed the customer the shipping status for this order and customer is satisfied with the end result. Thank you, Taldepot.com

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The merchant refunded the 'purchase amount' only after extended intervention from ***.com. I needed to PAY to ship the product which was wrongly shipped to me. This was time consuming and aggravating as well. My e-mails went continually unanswered by the merchantAfter first offering to pay for the shipping, Tal DG went silent and didn't follow through and pay for itAfter first offering to send the CORRECT product after wrongly shipping the wrong one, Tal DG went silent and didn't follow through on that offer.This customer service was horrendousI still haven't even received so much as an apology.I would like my complaint to stand as unresolved and unaccepted.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT
been resolved because:
[Your Answer Here]
I was informed last week that a refund of 25% would be put back on my card, for the inconvenience and mistaken item. It has not as of yetI was also emailed yesterday and told the same thing.This company seems to have only shipped out my items because if the complaint that I filed.
Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer has received the order today 02/**/2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Customer has been informed about this order as 25% refund has been applied to the customer for this order. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The customer has been refunded upon his request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I have received my refund.Thank You
Sincerely,
*** ***