Cape Cod Fishing Online LLC

The customer has been refunded and the order had been misplaced in transit.? The customer is now satisfied and please let me know if there is anything else you may need from me as I wish you a nice rest of your day.? ? All the best,? Yoni M.? ? ? ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
[redacted]
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The customer has been charged extra for shipping as this was a back end error but this has been resolved as the customer has been refunded on the shipping charges as customer is aware and satisfied.? ? Thank you? ? ?

I have contacted customer and the order on my end shows it has shipped and arrived to customer on 04/**/2017.? ***? If customer still does not have this portion of the order ( of the gourmet
collection roast vegetables and fries blend oz) I will file a lost claim with shipping carrier and refund customer upon request.? ? Thank you ,Taldepot.com?

The customers order ? has been refunded and informed in full for this order.? ?

The customer has been notified and refunded in full for this order.? ? Thank you?

Dear ***,? I do apologize on the delay with this order as I kindly ask if you can please click on the following tracking link for this order shipment:***You should expect to have this order by Wednesday 02/**/2017.I would also like to offer you a future coupon code named "***" for 10% off on a future purchase with our company.? The 20% refund has been applied back on your account as I appreciate your patience and understanding in the matter.? Best,? Yoni M.?

The customer has been informed about the delay in shipment and has been informed to receive ? their order on Thursday 02/**/2017.? Thank you

I have made sure to refund the customers order for the amount of $54.65.? The case should now be closed.? ? Thank you,? [redacted]?

I have informed the ? customer is expected a shipment today 08/**/.? ? This should arrive no later then today the case of Nantucket Nectars red plum oz glass bottles- pack of 12.? ? I have informed the customer the tracking link provided: ? ***If there any issues- please let me know.? Thank you?

The customer has been informed on the shipping status of the order which will arrive to customer today 03/**/2017.? Thank you

The customer has been informed to receive this order by Thursday 3/**/2017.The case should now be closed.? Thank you? ?

The customer has been informed to receive the order by 03/**/2017.? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me and the matter has been resolvedI just hope the company does better in the future as they seem to be the only vendor that has the product
Sincerely,
*** ***
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Good Morning,? The customer has been refunded in full for this order.? Thank you

I contacted the customer about this order today and informed the customer about the missing productsThe refund has been applied to the customer for the missing products.? Please let me know if there is anything else that may need to be done as the customer has been notified today.? Thank you? ? ? ? ?

The customer has been informed that this order will be shipping out today 02/**/and will expect to have this shipment by tomorrow 02/**/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[I have not
received any refund from this company as of yet? I checked my bank this morning, and there was no refund from them as of 03/**/
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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? We have been trying to resolve this issue but the customer is not respondingHere was our most recent attempt before closing the case.? [redacted]
[redacted]Hello [redacted],My name is Seth from the customer satisfaction department at Taldepot.comWe see there was an issue with this order ([redacted] ? Utz cheese balls, Yogi Soothing Tea, Ghirardelli choclate sauce) in the past.We would like to fix any lingering issues there might be with this order.We know that our success is 100% based on customer satisfaction, and will do whatever's necessary to make this right.Please tell us what we can do to resolve this or if you prefer call me at ###-###-####.Than You for your time,Seth Y"After they did not respond to any of our emails or our calls this is a screen shot of our next step (message sent this morning).? "? "[redacted]? Please let me know if there is anything else you would like from us and not that while things may rarely go wrong, we will 100% stand by our service and always resolve to complete satisfactionEven above which is why we offered partial refund and I am hopeful they will respond and take that offer.Thank you and have a nice day.? Jeremy J R[redacted]? CEO? ###-###-####?