Cape & Islands Glass, Inc.

We have reached out to the customer and are scheduling a time to resolve the issue

The alignment was done properly and the vehicle was within the correct specifications after the alignment was done. We are happy to try and diagnose if there is a problem with the car. Since the car was out of alignment before, and within alignment specs afterward, we will not be
refunding the alignment cost

I'll deal with these one at a time:1. refund of $was mailed to the customer's address on 7/14. That's the price of the etching plus tax.2. $warranty refund check was sent 7/18. This is a third party company and generally takes 4-weeks for processing. It states that clearly on the paperwork that the customer signed.3. All the customer has to do is call me and I'll explain everything and why it takes time for these things to happen. All this does is make it seem that we are not cooperating, and I can show time stamped proof that everything I have said is the truth. I consider this closed and will only talk with the customer face to face from this point forward

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
North County Kia Has Not kept to the Promise they MADE I have Not heard a word from them ? I did agree to thier terms Which was way too generous Any Advise ?*** ***
Regards,
*** ***

The check was mailed to the customer on 12/7. We will not be giving the customer an additional $because he changed his mind on an extended service contract. The reimbursement was within a reasonable time frame

As I said yesterday, there was a mistake in pricing the car due to the higher reconditioning neededOur website clearly says that the online price may be incorrect due to inventory fluctuations, and that's what happened here Furthermore, "bait and switch" means just that, and there was no
"switch" here Just a mistake I'm happy to adjust the price to accommodate, but I cannot take a loss on a vehicle simply because of an honest mistake Lastly, I refuse to do business with someone who asks for my help, but calls me a liar in the same breath We checked the right to refuse business with anyone, and as long as I'm being accused of lying going and cheating, I will not be moving further with this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would
not resolve my complaint. For your reference, details of the offer I reviewed appear below
They Have not indicated the amount to reimburse Me? Alarm? is this the express Code security etch system that was never installed or are they referring to the "car Alarm that was not installed either? What about the Gap insurance ? why have They not reimbursed Me for That? I am willing to work with Them but This credit they are offering is expected?
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined
that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

*** ***, General Manager is in contact with the customer - resolution in process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will
consider this complaint resolved
Regards,
*** *** Thank you for your serviceThe North County KIA dealership manager sent me a check for my car registration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business
to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The customer cancelled the aftermarket warranty he purchased when he bought the vehicleThe first issue could not be verified, the customer claimed it was a defective idle air control valve that needed to be replaced- this had been diagnosed by the customer’s fatherThe service director drove
with the customer and he was unable to reproduce the claimed issue nor were our certified technicians able to find any problem with the idle air control valveThe second issue the customer had with the vehicle was a small noise coming from the strut, this is not covered under his current certified warranty and it is not a drivability issue and will not affect the operation of the vehicleWe will replace the strut if requested by the customer at a discounted price.*** ***General Manager

On January 31, North County Kia received a request for cancellation of Warranty from *** ***, and the reason that was indicated in Ms***’s handwriting was “refi”. When a vehicle is refinanced, gap insurance cannot be transferred from one lender to another. That is
why the gap insurance was cancelled.We can provide a copy of the request for cancellation if necessary.Thanks,*** ***General ManagerNorth County Kia

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business reply stated that they would send out a check with my refund for the etching by the end of the weekI allowed time for the check to arrive prior to responding to the business, and my silence seems to have ended the complaintNo check has arrived, and this is the third time over the course of a month the general manager has told me the check will be sent "by the end of the week." The end of the week has come and gone four times and no check has ever arrived. In addition, it has been over weeks since I was told I would receive a refund to my loan for the warranty and gap insurance and I have yet to receive this as wellI also want to reiterate that both the salesman and finance department unequivocally lied and stated that the warranty would be paid for by the dealership. I am stuck with a lease payment that is much higher than I would have paid had they not charged me for a product I was told I would receive for freeThis is unacceptable.Lastly, I purchased this vehicle on 5/13/and two months later I still do not have my registrationThis was not even addressed in their response. The businesses response to this is extremely inadequate and I would like to request the complaint be reopened. I have been trying to solve this issue without the Revdex.com for over a month and have received the same answer as was given in their business replyAny help would be greatly appreciated. Thank you for your attention to this matter,*** ***

The alignment was done properly and the vehicle was within the correct specifications after the alignment was done. We are happy to try and diagnose if there is a problem with the car. Since the car was out of alignment before, and within alignment specs afterward, we will not be
refunding the alignment cost

It seems we are at an impasse..I'm willing to talk about this over the phone This method will accomplish nothingI'll be available after 1pm today if you're interested.

I am happy to refund the customer for the alarm that was not installed.? I will have it mailed to the customer's address

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would
not resolve my complaint.? For your reference, details of the offer I reviewed appear below
They Have not indicated the amount to reimburse Me? Alarm? is this the express Code security etch system that was never installed or are they referring to the "car Alarm that was not installed either? What about the Gap insurance ? why have They not reimbursed Me for That? I am willing to work with Them but? This? credit they are offering is expected?
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Had the wheel alignment of been done correctly, my car would not be veering to the right as it currently isI returned to the Kia Dealer twiceThe 1st time I returned my car was still veering off to the leftAfter they made some corrections and I left it started veering off to the right? When I came back the 2nd time they gave me the run around saying it was correctional issue with the tire, but my tires have not corrected since then
Regards,
*** ***