Cape & Islands Glass, Inc.

Mr***'s warranty and gap has been cancelled and he will be refunded the money by the warranty and gap companies.? The additional etching has been sent for the check to be processed, and will be to Mr*** by the end of the week.? ?

The check was mailed to the customer on 12/7.? We will not be giving the customer an additional $because he changed his mind on an extended service contract.? The reimbursement was within a reasonable time frame

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will
consider this complaint resolved
Regards,
[redacted] ? Thank you for your serviceThe North County KIA dealership manager sent me a check for my car registration

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted].? There were several issues that presented themselves in this whole transaction.? ? We were very pleasantly surprised to see [redacted] tackle and resolve the issues with integrity and professionalism.? I am so grateful for who [redacted] is and how he navigated these issues with us.?
Regards,
[redacted]

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below? *** *** stated the online policy "Our website clearly says that the online price may be incorrect due to inventory fluctuations, and that's what happened here" ? This does not apply to our scenario because this was not an online post of the priceI have an email directly from their employee stating what my price on this vehicle would be? Furthermore, I never called *** a liar? He put? words in my mouth? There was never anything said about right to refuse business? The conversation never escalated, there was no name calling or disrespect, and he was still willing to sell me the vehicle at a higher price at the end? of our conversation? ?
Regards,
*** ***

Revdex.com:weeks and days is more than the promised with in 4-weeks not longer than weeks which weeks and days is? Lies were told that your business office is at north county ford? Which is a lie? I was told on 12-it would take days that was a lie as it took 4.you said earlier it was within reasonable timeframe? weeks would have been rea sonable? Over weeks is not re adorable timeframe you inconvenienced me? And that extra days is outside the contra ct of 4-6/weeks? ? I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Regards,[redacted]

On January 31, North County Kia received a request for cancellation of Warranty from [redacted], and the reason that was indicated in Ms[redacted]’s handwriting was “refi”.? When a vehicle is refinanced, gap insurance cannot be transferred from one lender to another.? That is
why the gap insurance was cancelled.We can provide a copy of the request for cancellation if necessary.Thanks,[redacted]General ManagerNorth County Kia

How much clearer can I say that we will help you get a loan for your vehicle?? If you're not happy with my response, please contact another Kia dealer to help.? I will not, however, guarantee that you are approved for a loan.? Banks have specific criterion that they use to approve loans, and each case is different.? If you want our help in securing a loan, we will help.? If not, then that's fine

I was promised 4-weeksThe company did not meet there end of the agreement and took longer and unacceptable time framePlus I was told it was put in the mail on 12-and was going to be delivered 12-? Being I was lied to constantly from everyone I had contact with at Kia? My inconvienc for waiting longer than promised time.? ?

I'll deal with these one at a time:1.? refund of $was mailed to the customer's address on 7/14.? That's the price of the etching plus tax.2.? $warranty refund check was sent 7/18.? This is a third party company and generally takes 4-weeks for processing.? It states that clearly on the paperwork that the customer signed.3.? All the customer has to do is call me and I'll explain everything and why it takes time for these things to happen.? All this does is make it seem that we are not cooperating, and I can show time stamped proof that everything I have said is the truth.? I consider this closed and will only talk with the customer face to face from this point forward

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.My problem is that your salesman said he "would take care of it" implying that he would make it right with the key issueMy mistake for trusting a used car salesmanI was hoping with complaint would be reviewed by someone in upper management since I was not getting any help from all of the other people at the dealership that I had spoken to.? When I called to inquire about my registration I was not accusatory but the return call I received from the finance department was hostile and it was apparent that the man returning my call was irritated to even speak with meThe way he treated me on the phone was really the last straw and what prompted this complaint? I have not been met with very good customer service since the purchase agreement was signed at your dealership.This is the second vehicle we purchased from a dealership this year and we did not have any trouble getting our DMV paperwork from the other dealershipAlso from the other complaints you have received it seems that there is some flaw in your system there.I am disappointed that this is how problems are dealt with at this dealershipI guess you don't run your business expecting return customers.?
Regards,
[redacted]

I have left a message with the customer we will be sending him a check for $398.26 and we do apologize for the mistake.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] insurance provided a new windshield at no cost to the customer.repairs do not always work, but we try our best.  Glass is fragile and cracks and chips can spread into long cracks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My problem is that your salesman said he "would take care of it" implying that he would make it right with the key issue. My mistake for trusting a used car salesman. I was hoping with complaint would be reviewed by someone in upper management since I was not getting any help from all of the other people at the dealership that I had spoken to. When I called to inquire about my registration I was not accusatory but the return call I received from the finance department was hostile and it was apparent that the man returning my call was irritated to even speak with me. The way he treated me on the phone was really the last straw and what prompted this complaint.  I have not been met with very good customer service since the purchase agreement was signed at your dealership.This is the second vehicle we purchased from a dealership this year and we did not have any trouble getting our DMV paperwork from the other dealership. Also from the other complaints you have received it seems that there is some flaw in your system there.I am disappointed that this is how problems are dealt with at this dealership. I guess you don't run your business expecting return customers. 
Regards,
[redacted]

I am happy to refund the customer for the alarm that was not installed.  I will have it mailed to the customer's address.

It seems we are at an impasse..I'm willing to talk about this over the phone.  This method will accomplish nothing. I'll be available after 1pm today if you're interested.

How much clearer can I say that we will help you get a loan for your vehicle?  If you're not happy with my response, please contact another Kia dealer to help.  I will not, however, guarantee that you are approved for a loan.  Banks have specific criterion that they use to approve loans, and each case is different.  If you want our help in securing a loan, we will help.  If not, then that's fine.

Revdex.com:6 weeks and 4 days is more than the promised with in 4-6 weeks not longer than 6 weeks which 6 weeks and 4 days is.  Lies were told that your business office is at north county ford.  Which is a lie.   I was told on 12-5 it would take 2 days that was a lie as it took 4.you said earlier it was within reasonable timeframe.   4 weeks would have been rea sonable.   Over 6 weeks is not re adorable timeframe you inconvenienced me.   And that extra 4 days is outside the contra ct of 4-6/weeks.   I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

[redacted], General Manager is in contact with the customer - resolution in process.