Capital Bankcard

[Because there are only options and this is a request for more information I had to choose reject so that this is not considered closedMID: [redacted] ] Regards, [redacted] ***

Hi ***,Please keep in mind it is your responsibility to know who your lease is withCapital Bankcard is not in any way affiliated with [redacted] Systems and we have no control over them; nor would we assume any liability with respect to your contract with them.Best regards,

Hello,Our sincerest apologies for this inconvenienceSomeone will be contacting you very shortly

Hello,In researching your account, I show that it has been cancelled effectively 4/22/15.I will give you a call today regarding a refund.Thank you

Our sincerest apologies for this inconveniencePlease messageus your MID and the best number to contact you at and a member of our customercare team will reach out as soon as possible

Finally have an answer, I will refund $back to merchant on Friday and force close his account.I am sorry that it has taking so long as we were waiting on the agent in questionThe merchant will have his refund within business days

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Capital Bank Card Services is stating that this is due to their technical limitations yet in our transactions with them in and 2016, we have never had this issueSecondly, they stated that "the funding to the customer will be delayed by a day" yet if they look through the statements in 2017, we have had several months without any deposits which negates their statement of one day delayCapital Bankcard states that we have received "all funding" and refuses to provide the daily transaction histories that occurred in If they cannot provide a daily log of our transactions that were recorded, I believe this is on the verge of becoming a fraudulent act by Capital BankcardMy legal counsel has already sent them a letter and if Capital Bankcard continues to insist all deposits have been made without showing proof of my daily transaction history, my legal team will be pursuing this case] Regards, [redacted] ***

Emailed merchant in regards to bank statement in order to refund the feesreceived response back the office manager is on vacation and will send them as soon as possible

This merchant called our customer service center the day the transaction occurred and inquired as to whether they would receive money if they processed a stolen credit cardOur representative responded that we could see the transaction in question, advised that merchants are responsible for liability/chargebacks if swiping a chip enabled card and then went on to explain EMV and Chip Liability and how it rests with the merchantEMV Liability shift was an industry wide change for merchants in and we provide multiple equipment options to ensure all our merchant have the option of using EMV compliant equipment, however it is not legally required that merchant use EMV compliant equipmentResponsibility lay with the merchant to ensure they are compliantAs we advised the merchant when they called that they should not process a transaction they suspect is fraudulent and also provide EMV compliant equipment options we will not be issuing any refund for the chargebacks the merchant incurred

To whom it may concern, My client would like to get in touch with you immediately to have services setup that the former agent failed to performWhat is the best way to make this happen in a timely manner? I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

[The solution is what I expect, but the way things have been going I will have to wait for the refund to be credited before I can accept it here.Thank You!] Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .Summer, please make sure you have our costs total when they call I so hope we are around for that call Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below May 13th I called Capital Bankcard & spoke with a [redacted] and then also [redacted] who authorized the return of equipment to them, who sent us a return label to send the leased equipment back to them; promising to assume or buyout the “Non Cancel-able Equipment Finance Lease Agreement” (for $per month) with “ [redacted] ***(Lessor)”, which we used & returned the Equipment as they instructed.Because Capital Bankcard broke our contract by switching us into a “Tiered Program” (without notice to us or our consent) running our Qualified Debit Cards @ .50%, Qualified Credit Cards @ 1.69%, Mid Qualified Credit Cards @ 2.49%, Non Qualified Credit Cards @ 2.99%Not “Interchange Plus” pricing @ .30% + $per Credit or Debit Card Transaction, & +$per Pin Debit Card Transaction; which is what our contract promised.Yes you sent us return labels to send the leased equipment back to you; promising to assume or buyout the “Non Cancel-able Equipment Finance Lease Agreement” (for $per month) with “ [redacted] ***(Lessor)”, which we used & returned the Equipment as you instructed with the first return label that you sentWhy do you not go back & pull those "recorded conversations"?Sincerely [redacted]

Hello,I will be contacting you this morning in regards to your complaint.Thank you

[Spoke to [redacted] on July and forwarded emails of the promised service for feesShe said that she would talk to her managerI have not heard back.] Regards, [redacted] ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I very well know who I had the lease withI also very well know that on May 13th I called Capital Bankcard & spoke with a *** and then also *** *** who authorized the return of equipment to them, who sent us a return label to send the leased equipment back to them; promising to assume or buyout the “Non Cancel-able Equipment Finance Lease Agreement” (for $per month) with “*** *** *** ***(Lessor)”, which we used & returned the Equipment as they instructed.However Capital Bankcard failed to buyout the “Non Cancel-able Equipment Finance Lease Agreement” (for $per month) with “*** *** *** ***(Lessor)”Therefore “*** *** *** ***(Lessor)” has continued to draft our checking Account for the $per month ever sinceAnd we have sent them numerous notices via fax, & email asking Capital Bankcard to keep their promise and assume; buy out our lease which *** & *** *** promised they would.Capital Bankcard holds the equipment (at *** *** *** *** *** *** ** *** in a box with a *** tracking #*** on it, picked up here at *** *** *** *** ** *** June 1st) *** *** *** *** has charged *** *** *** $per month since the 1st of June for equipment we don't even have.I do sincerely thank Capital Bankcard for that refund check #*** for $for that first charge *** *** *** ***charged us on June 1st And also for the $Capital Bankcard Paid with Check #by US Mail; 04/23/2016 Thanks!4-25-I negotiated a pay off balance with *** *** of $2,000.00, which according to *** ***'s promise you still owe us, because Capital Bankcard broke our contract of (“Interchange Plus” pricing @ .30% + $per Credit or Debit Card Transaction, & +$per Pin Debit Card Transaction
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

The customer did not include any comments upon rejecting our previous responsePer our original response we are unable to refund the chargeback fees the customer incurred as we did not issue those chargeback feesAdditionally it is the merchant's responsibility to ensure they are using EMV compliant equipment in order to avoid incurring EMV related chargebacks. Beacon Payment has EMV compliant equipment options should the merchant decide to pursue upgrading their equipment

Hello,I do apologized that no one has gotten back to youI will force close your account and have your agent contact you for the refund.Thank you