Capital One Financial Corporation

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
Received a courtesy call, from executive office, but it was impossible to come up with a satisfactory outcome.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
This information concerning the repossession was requested on January 3, 2017. Under federal rule Capital One had 14 days from the receipt of the notice to provide proof of their claim. Any documentation provided at this point  comes too little too late.  They have already violated [redacted] and [redacted] rules.   If they are going to adhere to the rules they should cease any collection activity on account including reporting to the credit bureaus.  I am making every effort to resolve this matter.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business credited the money back to me after receiving your complaint.
 
Thank you for your help!
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...

my complaint.  For your reference, details of the offer I reviewed appear below.I contacted Capital one before my trip to tell them I was traveling...they told me I did not have to and I would have no problems...then the moment I tried to use my card it was blocked.  I was told the reason was that I was trying to use it internationally.  What good is a card if you can't use it when you need it and it cannot be used when you travel?
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
The issue here is not whether the fees were valid or not. The fees are by their very nature invalid as [redacted] has requested that the overdraft service be removed from the account at multiple occasions during our conversations with the representatives from capital one. This is why the fees need to be reversed. Customer had requested for the service to be turned off but was misinformed of the inability to do so.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
I gave this offer a lot of thought after talking to Capital One and have  decided that this offer is not going to help me after all because it has gone too far after I requested that my accounts be closed and too many fees have been assessed that are not mentioned and there is no way to get out of this hole because all fees involved cannot be waived.  
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Revdex.com REP.,
My case is not resolved. Capital One has not ceased calling my house every day several times a day. Their calls have been recorded and documented as proof of harassment. The calls were recorded robo calls. When you would pick up no live person was present.
I have told them that I canceled their card when the fraud happened. They assume I am interested in still wanting to do business with them I am NOT.
They have errors in their billing and not able to have one competent person assigned to the case that can be reached during none working 7-4 PM Pacific Time to figure out the error. I have spent at least 5 hours and 6 days trying to resolve this billing error. They keep running up late charges on my account. The argued amount is less than a few hundred dollars. I told them to send it to collections and they refuse adding more late charges. 
This is extortion. 
Regards,
[redacted]

I called the consumer regarding the business response and was notified that the complaint has been resolved.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me....

I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

The information capital one is requesting from me. Name: [redacted] Current address: 3[redacted] Ave [redacted], TX [redacted] Last 10 digits of account number: [redacted]last 4 digits of my social security number: [redacted] Date of birth: [redacted]Thank you

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
I was assured I would get the required documentation by September 5th or 6th in the mail, not September 111th which is 3 days after the due date to send in required documentation/.  how is it my fault I was a victim of fraud not only by [redacted] but my own credit card company? not to mention their actions breached  a contract with me by the dates I was told as to when I would see the paper work, not to mention this is negligence on their behalf.  not even my signature with dish network and have solid proof to dispute it.
Regards,
[redacted]

Absolutely no access to user account, whether via mobile app or online web browser, from any cell tower or any wifi service, on any device.
Customer service keeps claiming the system is working fine, but there are hundreds of people on [redacted] who are having the same issue.
This is potentially a huge issue for anyone who needs to pay a bill on time without it affecting their credit score. We demand access to our accounts.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will update this complaint once the claim with Capital One completed.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear.
Capital made a promise if I paid they would delete and now that I have paid they refuse to delete the trade lines.  So I think capital one bank is using this type of tactic to persuade individuals like myself to settle their charge off or collection account with the promise of deleting trade lines from individual credit reports and after capital one receive payment they refuses to keep their promise
Regards,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.Capital One fails to accept that I did not get the room that I was promised. The Hotel staff and [redacted] did NOT provide me with any assistance when I needed. A room was available 4 HOURS after the time I scheduled. Most importantly, IT WAS NOT THE ROOM THAT WAS RESERVED. I provided Capital One with the emailed confirmation that CLEARLY stated my room was to be a deluxe junior suite with an ocean view. I did not get said room. I was fortunate enough to find family, to use their room to prepare for the wedding. Furthermore, I refuse to pay for something I did not receive. I cannot believe Capital One supports the deceptive practices of [redacted]. By offering me vouchers, the company assumes I want to fly to Mexico and patron their resort again. The Hotel made too many mistakes for me to visit again. I would be foolish to make arrangements with such an establishment. I will never plan travels with [redacted] again either. Capital One claims they need proof of cancellation. My statement to Capital One has continuously been that my room was given away prior to my arrival. The hotel cancelled my room! I do not understand how "executives" cannot comprehend that; the cancellation was at the hand of the hotel. Capital One has known this from the beginning of my complaint. When I was in Mexico, the Hotel and [redacted] continued to blame each other. Now that I am safely in the United States, I am reversing the charges through my credit card company. The company that supposedly guaranteed "no hassle disputes." The time to offer any voucher, was at the time of incident. I cannot risk flying to the same hotel. I demand Capital One pull the $688 from [redacted] as the company breached the initial contract that was made. By siding with the company that did not provide what they claimed they would, Capital One supports deceptive practices. 
Regards,
[redacted]

Dear [redacted] I’m following up on our call, on January 13, 2017, about your request to the Revdex.com (Revdex.com), to remove the authorization on January 9, 2017, for $[redacted]...

from [redacted]. We take your concerns seriously, and I have some information to share. Our goal is to provide the highest level of quality service to all of our customers. We’re sorry to hear that the service you received did not meet your expectations. We made a decision to release the authorization for $[redacted] from [redacted], made on January 9, 2017, after speaking with the merchant to confirm the order was cancelled. I’ve confirmed that as of the date of this letter, the authorization has been released, and the funds have been made available immediately. I understand it can be frustrating to cancel an order with a merchant, and not have the authorization funds immediately made available to you. We have to review the account to ensure the authorization is eligible to be deleted. Generally, authorizations must be reversed by the merchant that processed the transaction. If the authorization is not reversed by the merchant, the authorization will either post to the account within five days of the authorization or will drop off the account. If you have any additional questions or concerns, please give me a call at 800-955-1455, Monday-Friday from 9:30 a.m.-6 p.m. PT. When contacting me, please use [redacted] as the 6-digit PIN when prompted. My 7-digit extension is [redacted]. I’m glad to help any way I can. Sincerely, Shannon L[redacted], on behalf of Capital One cc: Revdex.com © 2017 Capital One. Capital One is a federally registered service mark. All rights reserved.