Capitol City Construction

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  For one I tried calling Daniel back yesterday after I got off of work as my work does not allow personal calls on company time.  Their escalation department said they could not take my call and to leave a message which I did stating the hours I was available to speak.Not all of our payments have been posted to our accounts.  For example a payment in the amount of $36.77 was made on Dec. 26, 2015 (conf#[redacted] via the confirmation email they sent).  That amount has never been credited to our account and the statement on January 8, 2016 shows no record of it.   When I called right after receiving that bill dated January 8, 2016 I was told oh yes we'll get that credited right away.  Do date that has never happened.  When I called again on Monday Feb. 1st I was given an incorrect balance that not only did not show that Dec. 26th payment nor the payment I had just made that morning.  Their system is not processing payments made.  Their system has made it so we cannot access our account to see the correct amounts owing.  And their representatives only spit out what your last bill says (which is obviously incorrect in this case).  I've attached the bill we received in January showing the incorrect amounts along with the confirmation email for the Dec. 26th payment.
Regards,
[redacted]

Date: Thu, Oct 6, 2016 at 5:40 PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>CUSTOMER HAS BEEN SUCCESSFULLY REPLACED ON RECORD. S. Bonnie R[redacted]

March 10, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted] Dear Revdex.com, Washington Gas is in receipt of your submission regarding a credit on the referenced account which is due to the customer. We sincerely apologize for the delayed...

action in processing this request and for the customer service received. Our customers are very important to us and we continuously strive to provide exceptional customer service. Upon review of the records, there is currently a credit of $638.92 on the account. We are currently in the process of issuing this refund via check to the customer. Please allow sufficient time for this check to be delivered by the US Postal Service. We appreciate the opportunity to assist in rectifying this issue. If you have any further question or concerns, please contact our customer service center at [redacted] or via email at [email protected]. Thank you for bringing this matter to our attention and have a great day. Sincerely, Washington Gas Customer Support

November 22, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com,Washington Gas is in receipt of your rebuttal to the previous submission regarding being placed on record for the incorrect date. We once again apologize for the inconvenience this has caused.We have corrected the date service was initiated to February 11, 2017 which was the date of the initial request. The corrected balance due on the account is $294.76. The corrected bills have been sent to the email address provided to the Revdex.com.If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  When speaking with Mr. Isaiah V. S, it was discovered that the company's policy regarding the reason for requiring deposits was not posted in detail to their website, but that a deposit is simply required.We both agreed that my deposit of $100.00 would be returned to me within 14 business days, and that a copy of the company's policy on deposits would be sent to me via postal mail.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The account has been closed as of the date the customer moved out.





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[redacted]  [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution partially satisfactory.I had to open another case to request the refund of the money. Their response was they have forwarded my email to the correct department and that I should allow time for this to process, meaning? Another 3 months? They are just terrible....Prio openning a case with Revdex.com I have been dealing with this issue for weeks...
[redacted]
[redacted]

Date: Wed, Sep 7, 2016 at 1:47 PMSubject: [redacted] Complaint# [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Good afternoon,I understand the customer's frustration and offer the customer to enroll in Autopay only, while the company continues to resolve the EBAP process. The payment...

will be deducted Automatically and a paper bill will be sent by postal mail.The required form is attached and should be sent to the address below for processing.Bonnie R[redacted]6801 Industrial RdSpringfield VA 22151

November 6, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding a payment of $731.04 which was drafted in error from your banking institution. We would like to sincerely...

apologize for any inconvenience this matter may have caused. Our customers are very important to us and we continuously strive to provide exceptional customer service. Upon review of this matter, we see where the errant bill was corrected to only account for actual gas consumption of $17.10. The difference of this corrected reading was refunded via check to the mailing address on file in the amount of $714.04. This check was issued on October 4, 2017and should be arriving within 7-14 business days. Also, please be advised of US Postal Service delivery time.If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

February 11, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted]Dear Revdex.com Your recent inquiry regarding the balance of $881.06 that was brought forward to a current account has been forwarded to our office. Upon review of this matter, the...

records indicate that an order to start service at the address of [redacted] Frederick MD [redacted] was placed on June 7, 2016. This order contained the customer’s information. If the customer did not occupy the property at that time, please provide supporting documentation. Sufficient documents include leasing agreements, a deed of ownership, or contact information for the property management.These documents can be sent to [email protected] or via fax at ###-###-#### and we will be glad to adjust the bill to the correct dates that the home was occupied. Once this information is sent, please allow sufficient time to rectify this issue. Thank you for bringing this matter to our attention and have a great day.Sincerely, Washington Gas Customer Support

6801 Industrial RoadSpringfield, Virginia 22151June 1, 2016Revdex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Attention:  [redacted]Re: [redacted]Case ID #[redacted]Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for...

review.With that in mind, we have reviewed and validated the files sent by the customer. As of today, we have already sent an adjustment request to our back-office billing department that will change the final bill date of Account Number [redacted] from 3/14/2016 to 1/18/2016.Kindly advise the customer to allow time for such adjustment to be completed.For inquiries and follow-up, the customer can reach us thru our customer service hotline at 703-750-1000.Thank you for the opportunity to review this matter for you.Sincerely, Daniel ASpecialistConsumer Relations

Date: Thu, Oct 6, 2016 at 5:37 PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>$120 SECURITY DEPOSIT REQUEST REMOVED FROM THE CUSTOMER’S ACCOUNT. S. Bonnie R[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because they have not provided any evident that I tampered the gas meter at my house, plus they have not provide proofs that the charges they claimed were valid, with late fees and gas supplier charged me for early termination and etc.
Regards,
[redacted]

Late fees and the deposit have been waived and credited to the customer's account as requested.

October 26, 2015Dear [redacted]:The inquiry regarding the above referenced
customer was forwarded to my office for review. We made contact with the customer after several attempts and apologized for the
trouble the issue has caused her. We have advised that the desired
outcome/settlement has...

been addressed with the back-end system being resolved
and recommended to wait for the launch of our new and improved website for
plans of registration to any plan. The customer’s account has been refreshed
from having records of late payments within the affected period and late
payment fees have been taken off. For inquiries and
follow-up, the customer can reach us thru our customer service hotline at
###-###-####.Thank you for the
opportunity to review this matter for you.Sincerely, Isaiah *. S.SpecialistConsumer Relations

Date: Thu, Oct 6, 2016 at 3:42 PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Washington Gas has been unable to locate the account referenced in this complaint. Please verify the...

apartment number with the customer. S. Bonnie R[redacted]

Date: Thu, Jun 23, 2016 at 10:13 AMSubject: Customer [redacted] - Revdex.com Matter [redacted]To: [redacted] <[redacted]@myRevdex.com.org>[redacted]-In investigating the account you had sent for customer [redacted] ( [redacted])  and the quoted price differences for service, I had found the following:...

 Washington Gas does not routinely offer verbal cost estimates over the phone. If the customer is insistent on some kind of cost figure, we will sometimes provide very broad “ball park” estimates based on what is available to us in our Geo-Spatial System but this is discouraged. This appears to have been what transpired in the preliminary discussions with this customer.     Our records indicate that [redacted] submitted his initial natural gas request on October 27th, 2015.  At the time of submission he did not include his property plat and/or site plan with the requested meter location marked.  Since this home had never been connected to our infrastructure, we did not have a footprint of the property in our Geo-Spatial System and needed this plat/site plan to digitize the property and obtain accurate measurements   After several attempts to obtain this documentation from the customer we received it on December 1, 2015.   The project was evaluated on December 10, 2015 in accordance with GSP 13 and 14 of the Virginia tariff.  The Customer commitment letter, stating the required contribution, was sent to the customer on December 10, 2015.  The signed commitment agreement and required contribution payment was received from the customer on December 21, 2015.   The job was authorized and sent to the Design Department on December 21, 2015.From the period December through February the job was in the design phase and permits were sought. On March 30, permits for this job were received. After the permit was received our coordinator made contact with the homeowner and they discussed meter location, work involved, and scheduling.  Rescheduling was involved due to repeated rain days and crews not working.  The job was started on 4/27/2016, the service was completed 4/30/2016, and the main approach was completed 5/25/2016.Best Regards,Myron DWashington Gas

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: On April 1, 2015, I received a bill from them stating that I had a $0.00 balance and I dont see that noted in their response. Also, where they have the (RES) credits listed, these werent on the account either. The last bill I received from them said that I owed $276.89, I paid $75.00 towards that until the matter was resolved now they come up with all these adjusted credits. I dont think its the consumers fault that they have glitches in their system where they CANCEL BILL and RE-BILL. The bill I received on 4/1/2015 had a $0.00 balance. Its lots of errors here and Im willing to mail every bill I received from them from Jan2015-June2015 to Revdex.com for resolvement.
Regards,
[redacted]