Capitol City Construction

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: Thu, Oct 6, 2016 at 11:02 AMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Good morning, The customer was accidently removed from the account when a new tenant called to start...

service and gave the incorrect address. [redacted] has been successfully replaced on record. The account will be credited $110 to cover charges paid by his wife; this amount will show as a credit on the next bill.  Bonnie R

Deposit requested on the customer's account due to multiple late payments received within the 12 months prior to October. Deposit request removed.

July 1, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding a request for an audit of your account. We would like to sincerely apologize for any inconvenience due to the delay...

in processing this request. Our customers are very important to us and we continuously strive to provide exceptional customer service. Upon review of the records on the account, a Washington Gas supervisor was in contact via telephone on June 30, 2017. Per the discussion of this call, the displeasure with previous Washington Gas representatives was expressed. We have taken measures to ensure that this level of customer service is addressed and will not continue to happen. In addition, the audit of the account was provided via email in the form of two spreadsheets. One that shows all payments made towards the account in the past 12 months and one that reflects usage history and charges over the same twelve-month period. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

6801 Industrial RoadSpringfield, Virginia 22151May 25, 2016Revdex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Attention:  [redacted]Re: [redacted] [redacted]Case ID #[redacted]Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for...

review.With that in mind, we made contact to the customer and advised them of the process made online that fixed their Ebill Autopay Plan. We waived all late-fees associated to the current eService issue our company is experiencing. Moreover, we are making sure that the customer’s account is not reported to any outside collections agency by removing all delinquent indicators on their account.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel  ASpecialistConsumer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Good afternoon-In light of the glaring absence of any productive/ cooperative action on the part of Washington Gas to authenticate the accuracy and veracity of gas charges billed to my mother's account, I felt that I had no resort but to file a formal complaint with the Virginia State Corporation Commission, which is the regulatory authority that oversees the firm's operations and business practices.  I therefore suggest that we close the dispute under the auspices of the Revdex.com given the "cone of silence" that has subsequently been imposed on the firm.  Thank you for your best efforts at facilitating an amicable resolution.  Happy holidays!

Washington Gas found the customer was over-billed due to the incorrect meter index being used to start the account. An amount of $350.00 will be credited to the customer's account leaving a balance due of $204.60. As previously advised, the customer's $500 credit card payment was returned unpaid due to the company being notified by the customer it was an unauthorized payment.

6801 Industrial RoadSpringfield, Virginia 22151May 31, 2016Revdex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Attention:  [redacted]Re: [redacted]Case ID #[redacted]Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for...

review.With that in mind, our office will be needing all account information (i.e., account numbers) for late fee waiver process. Kindly let the customer send the information through email to [redacted]@washgas.com.Please extend our apologies to them as we continually work on improving our eService account management system.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel  ASpecialistConsumer Relations

Dear Revdex.com, Washington Gas is in receipt of your submission regarding misapplied payments totaling to the amount of $164.89. We would like to sincerely apologize for any inconvenience this matter may have caused. Our customers are very important to us and we continuously strive to...

provide exceptional customer service. Upon review of the records on the account, we have confirmed that a refund for $164.89 was applied to the account referenced above on June 19, 2017. You can find confirmation of this applied refund on the most recent billing invoice rendered on June 20, 2017. Due to this inconvenience, we have waived all late fees assessed to this account. Additionally, as a courtesy, we have provided a credit of $51.67 to bring the account to a zero balance.  If you have any further questions or concerns, please do not hesitate to contact our customer support center at [redacted] or via email at [redacted]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Dear Revdex.com, Washington Gas is in receipt of your submission regarding backdating the account referenced above to the date of December 18, 2018 We would like to sincerely apologize for any inconvenience this matter may have caused. Our customers are very important to us and we...

continuously strive to provide exceptional customer service. Per review of the records on the account, there was a request to provide the leasing/move-out statement that indicates the date of the termination of the lease. You may submit this documentation to [redacted] or fax this information to [redacted]. Once this documentation is reviewed, please allow sufficient time to backdate the account to the correct date. If you have any further questions or concerns, please do not hesitate to contact our customer support center at [redacted] or via email at [redacted]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Dear Revdex.com, Washington Gas is in receipt of the rebuttal to the previous response regarding backdating your account at the address of [redacted]. We appreciate you for confirming that verification of lease termination as of December 18, 2016 was provided previously via email. To resolve this issue, we have removed the remaining balance owed on the account referenced above. This account is now at a zero ($0.00) balance and has been closed out completely. Additionally, we have contacted our collection agency to ensure that no credit reporting activity has occurred.  Once again, we would like to sincerely apologize for the time it has taken to rectify this matter. If you have any further questions or concerns, please do not hesitate to contact our customer support center at [redacted] or via email at [redacted]. Thank you for being a valued Washington Gas Customer and we look forward to regaining your confidence. Sincerely, Washington Gas Customer Support

July 23, 2015Dear Ms. Freeman:The inquiry regarding the above referenced
customer was forwarded to my office for review.As response, we’d made attempts to contact the
customer via telephone in the intention to explain the April 1st bill verbally.
We were unfortunate in contacting them.The April 1st statement showed $0.00 Total-To-Pay
because it was a correction for the bill period 01/07/2015 to 02/05/2015 (a
replacement for the original February 7th statement, if you may). It was, too, the
period wherein the original statement was made erroneously due to incorrect
Conversion Factor.In order to correct an erroneous bill,
all—including the bill to be corrected—statements that were generated after its
period (or coverage) should be cancelled. That is why when the April 1st bill
(replacement for the February 7th statement) was generated as a corrected bill, there was no balance to
pay – the up-to-date credits on the account (RES, customer payments, etc.)
already paid it. The purpose of this April 1st bill, although having zero
balance, is to show to our customer what really the amount was for the period
it states. It does not mean that on the very day of April 1st, the account has
zero balance. Instead, it explains that on the period 01/07/2015 to 02/05/2015,
the account had already zero amount to pay.The customer also stated in their rebuttal that
they paid $75.00 towards the last bill they received. The payment is not
questioned as they ($25 and $50) reflect on their bill and was Cash-Applied
toward the charges of regular March, April and May bills (periods 02/05/2015 to
05/05/2015; or the regular billing months after the February bill issue).Please make use of the table below to review the customer’s
regular gas charges per billing month versus the account’s received credits
(RES, customer payment, etc.). The difference of totals should be roughly the
amount that’s owed as of this writing.                       Regular Monthly Gas
Usage*Period                                         Meter                                    CCF                                 Net From              To                     StatementBalance from previous mon          -                                            -                                  40.961/7/2015       2/5/2015                   6308                                   96                                107.732/5/2015       3/6/2015                   6427                                 119                                148.643/6/2015       4/6/2015                   6471                                  44                                   52.024/6/2015       5/5/2015                   6480                                    9                                   20.375/5/2015       6/4/2015                   6484                                    4                                   14.376/4/2015        7/6/2015                  6489                                    5                                   14.82*Does
not include other charges such as late payment charge                Payments & Other
Credits Received   Date       Description                                                           Amount 3/6/2015   November -
February RES Credit                            37.223/27/2015 Customer
Payment - Electronic                               57.196/3/2015   Customer
Payment - Electronic                               20.006/8/2015   Customer
Payment - Electronic                               50.006/23/2015  WG Credit by
Adjustment (March RES Credit)        24.997/15/2015 Customer
Payment - Electronic                               20.00We’d like to apologize to the customer for all the inconveniences the
February Conversion Factor issue has caused them. We’re still open to
communicate with them for further clarifications.For inquiries and
follow-up, the customer can reach us thru our customer service hotline at
###-###-####.Thank you for the
opportunity to review this matter for you.Sincerely, Daniel A.SpecialistConsumer Relations

September 26, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of your rebuttal to the previous submission to confirm the amount due currently on the account referenced above. We can confirm that the amount due is indeed $17.39. All additional fees have been waived. We are delighted to hear that you have enrolled in auto-pay. This enrollment typically takes 1-2 billing cycles to go into effect. If you do not see any payments drafted, please contact our customer support department so we can troubleshoot this matter.    As always, if you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [redacted]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

Deposit will be refunded and account has been credited $64

December 2, 20161411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # 3851.191274Dear Revdex.com Your recent inquiry regarding the amount of $126.89 that has been referred to collections has been referred to our office. Upon review of this matter, this balance was...

transferred to your new account as requested. We sincerely apologize for the misinformation received. We have confirmed that the amount referenced above has been paid on October 19, 2016. We have also contacted the [redacted] collection agency to remove this amount from their records. You will no longer be receiving any notices that this amount is due.  If you have any further question or concerns please do not hesitate to contact us at [redacted]. Thank you for allowing us to assist with this matter and have a great day.Sincerely, Washington Gas Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Washington Gas provided our company with a final bill within days of initial complainant.
Regards,
[redacted]

An order is scheduled for Friday, January 27th to inspect the meter pressure.

September 22, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding several consecutive estimated meter reads. We would like to sincerely apologize for any inconvenience this...

matter may have caused. Our customers are very important to us and we continuously strive to provide exceptional customer service. We have researched the account see that the estimates that you have been receiving currently fall in line within the historical usage data at the property over the past 24 months. These previous readings were actual reading so we can assure that you are not being overcharged or undercharged. For example, August 2016 (Actual Read): 8 ccf’s. Your August 2017 (Estimate Read): 8 ccf’s. Being that you are now receiving multiple estimates indicates that the transmitter on the meter may be faulty. We have escalated this matter to our meter services department who will schedule a visit to the property to make necessary repairs if need be. This should result in you receiving actual reading going forward. Please allow one billing cycle to see actual readings reflected on your bill.  If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

October 11, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of your rebuttal to the previous submission regarding your Washington Gas online profile. We do apologize that you are experiencing these difficulties. We have once again verified that your online profile is still linked to your service address. However, we have escalated your concerns to have this issue investigated to determine why this may be happening. Also, looking into the billing, we do see that little to no gas is being used. Most of the fees you are being charged is system charges, taxes, and the Weather Normalization Adjustment. These are charges that are assessed to all of our customers in the state of Virginia.   If you have any questions about these charges, please do not hesitate to contact our customer support center at 703-750-1000 or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]