Capitol City Construction

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:When reviewing the business response, I see discrepancies in the billing amount owed. Please see attached bills for months March-June please review as I break each bill down.Bill Date: March 28, 2017Balance on February bill was $461.92Payment made: $901.08Which would give a credit of ($439.16) subtract ($461.92-$901.08= -$439.16The current gas charges were ($180.76)Other charges as stated on bill: ($153.97) which I believe was for the payment installation plan set in February for the total amount owed through February.Total charges that period: ($334.73) when adding the current gas charges ($180.76) and the charge of ($153.97)Amount owed after the payment: $-104.43. When subtracting the credit of (-$439.16) and total charges (334.73) you get a credit of $-104.43.Bill Date: April 18, 2017Balance on March bill was $-104.43Current gas charges: $106.10Total to pay: $1.67 when subtracting the total charges and the credit we get $1.67. Also note for April’s bill there was not an installation plan charge since the bill was paid in full please view bill to check.Bill date: May 16, 2017Balance on April bill: $1.67Payment/credit: $100.00-payment was madeBalance brought forward: (-$98.33) credit due to over paymentCurrent gas charges: $68.33Other charges: $153.97 Installation charge reappears on bill statementTotal Charges This Period $222.60Total to pay: $124.27The installation plan was re-added even though there was no re-enrollment so there should have been no charge for the installation plan, and if so why wouldn’t they have billed it for the bill date of April? The bill should be the balance brought forward ($98.33) subtracted by the current gas charges ($68.33) when you subtract that you get a credit of ($30.00).Bill date: June 19, 2017Balance on May bill: $124.27Balance brought forward: $124.27Current gas charges: $54.94Other charges: $154.67 (installation charge $153.98 and late charge of $0.69)Total Charges This Period $209.61Total to pay: $333.88When reviewing this month, the numbers are off if the installation plan charge was not there in April and showed back up on May if the bill was corrected the amount owed for May was $-30.00(credit). The balance brought forward would have been (-$30.00) so when you subtract current charges including the late fee ($55.63) into the balance brought forward (-$30.00) the bill would be ($25.63). So, the amount of $333.88 is incorrect since there should not have been an installation plan charged for May or June. Please review bill that is attached.Bill date: July 18,2017Balance on last bill: $333.88Balance brought forward: $333.88Current Gas charges: $43.03Total to pay: $376.91Now this month there is no installation charge so let’s do the correction from the previous bill for the prior month of June. If after making the correction for June bill then it would not be the total to pay of (376.91) but would be in fact the current charges of ($43.03) for this month added to ($25.63) the corrected bill amount for June. When adding them numbers together the new total is ($68.66)Bill date: August 17,2017Balance on last bill: $376.91Balance brought forward: $376.91Current gas charges: $45.87Total to pay: $422.87Corrected amount of this bill would be the new corrected total ($68.66) plus the added charges for this month ($45.87) which would be a new total of $114.53Bill date: September 19,2017balance on last bill: $422.78balance brought forward: $422.78Current gas charges: $41.67Other charges: $15.20Total charges this period:  $56.87Total to pay: $479.65This bill is also incorrect in order to get the new total which is $114.53 which is the revised total after reviewing each bill and adding current charges ($41.67) and other charges ($15.20) with the last months amount and you get $171.40. Now that I broke down each bill please tell me where you had gotten $479.65 each amount is from each bill Washington Gas sent and please send each attachment for their review of each bill. Per email that was received from Washington Gas to the Revdex.com has stated that all late fees and payment plan on 10/16/2017 has been excluded but has not. Email is attached as well.
Regards,
[redacted]

I offer my sincerest apology on behalf of the company for the quality of service received trying to resolve this issue. The customer's account will be credited $5 as requested.

Per response forwarded 7/14/15:The account has been generated and first bill was released.Re: [redacted]ID# Case id # [redacted]Dear Ms. [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for review.As response, please be informed that Washington Gas may take time...

in creating backdated supply orders. As of this writing, the customer’s account is active and the first bill was generated and mailed on 07/07/2015.We’d like to apologize to the customer if the delay has caused them any inconvenience.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Daniel L. A[redacted]SpecialistConsumer Relations

Customer's account credited $20 as requested.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good morning, this complaint from [redacted] is for the local utility - Washington Gas.  The complaint was assigned incorrectly to [redacted].   [redacted] is not a [redacted] customer.  Please remove this complaint from [redacted] and to ensure that [redacted] receives...

a response please forward him to the utility Washington Gas.  Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

6801 Industrial RoadSpringfield, Virginia 22151January 8, 2016Revdex.com1411 K Street NW, 10th FloorWashington DC 20005-3404Attention:  [redacted]Re: [redacted]Case ID # [redacted]Dear [redacted]:The inquiry regarding the above referenced customer was forwarded to my office for review.With the facts provided by the customer that the bills go high at a certain point for 6 years tell us that the trend of gas usage has not been erratic. The bills that we generated and have provided to the customer have been read and not estimated. To clear the customer’s doubts, we tried to get in touch with the customer and spoke to her sister advising to call back to schedule a meter inspection.For inquiries and follow-up, the customer can reach us thru our customer service hotline at ###-###-####.Thank you for the opportunity to review this matter for you.Sincerely, Isaiah *. S[redacted]SpecialistConsumer Relations

December 1, 20161411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted]Dear Revdex.com Your recent inquiry regarding work scheduled to be performed on you gas meter has been forwarded to our office. We would like to sincerely apologize for the...

miscommunication and time lost due to scheduling conflictions to perform the work to replace an outdated meter reading device.Upon review of this matter, the correct order was placed for November 18, 2016. A technician arrived at the property and replaced the outdated device. For orders in which Washington Gas has to perform scheduled maintenance, we will attempt to contact our customers in order to coordinate this work around the customer’s schedule. Being that we could not reach the customer via telephone call, the correct order was never input into our systems.  We hope this provides some clarity upon this situation. Thank you for bringing this matter to our attention and we look forward to regaining your confidence.Sincerely, Washington Gas Customer Support

January 26, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted]Dear Revdex.com The amount in question of $36.68 was due to the landlord being that at the time the property was in his name. Our records indicate on 11/16/2016 a check was issued to [redacted] and was never cashed. This check number was #[redacted] which was confirmed by the Washington Gas Cash Receipts department. Once it was determined that this check was never cashed, the cash receipts department offered to cancel that check and reissue a new one to [redacted]. We contacted [redacted] whom employs [redacted] on December 21 2016. The office manager was able to confirm that he was still employed and the check could be mailed to their office at the address of [redacted], Annandale VA and delivered to [redacted]. The request to reissue the check was submitted the same day of December 21, 2016This should provide some clarity as to when the check was resent and exactly where it was sent. Thank you for allowing us to assist with this matter and have a great day.Sincerely, Washington Gas Customer Support

The customer's account is closed with a zero balance. The September bill is attached for her reference.

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good morning,Washington Gas representatives followed company guidelines when the customer requested new service. Training has been provided regarding using a previous address to verify customer information. Gas service has been turned on and an account is being established in the customer's...

name.Please advise if you need additional information.

The business has responded that they will credit my account. I accept their resolution and will look for the credit to my account. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 4, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding a returned payment which was made in January 2017. We would like to sincerely apologize for any inconvenience...

this matter may have caused. Our customers are very important to us and we continuously strive to provide exceptional customer service. Upon researching this payment, we see that the payment was made during the Washington Gas transition to our recently implemented customer support system. During this period, many of our systems were not fully operational including our payment processing services. Due to this period of down-time, several payments were placed on a backlog for post-processing. Some of these payments are just now being processed and this caused your payment to be returned due to the age of the initial payment. Even though your billing reflected this payment as posting to the account, this was not the case. Your billing acknowledges that a payment has been made but you will not be alerted of a return until this payment has attempted to be ran. Due to this being no fault of your own, we have waived the return item fee of $25.00 which was assessed to your account. You can also verify with your banking institution that this payment of $116.55 returned and never was successfully applied to the Washington Gas account.We appreciate the opportunity to rectify this issue. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this business is repeatedly fails to understand the issue and are providing false information to Revdex.com regarding my account status.  They claim that they have verified my account is still linked to my online portal.  That is NOW true because 1. I now have only one account (one property) AND 2. I have been adding the account to my online portal manually.  The issue I raised is when two accounts (two properties) are on the same online portal, they both get removed by their system automatically.  I have numerous automated e-mails from their system to provide a plethora of evidence if requested.  Now that I have sold one of the property and have to deal with one single account in my portal, this no longer seems to be an issue for me and therefore I will discontinue this battle with Wash Gas.  I'll leave it up to folks out there with multiple properties added to one single online portal. 
Regards,
[redacted]

Gas service was restored 4/6/16.

The gas account is currently in the customer's name. A technician is schedule to verify the gas is on at the meter tomorrow.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  This company stole $731.14 out of my bank account and held onto it for over a month.  I am rejecting this because they should have just waived the remaining balance on my account due to the huge error on my account and the money they STOLE out of my bank account without my permission to withdraw funds.
Regards,
[redacted]