Capitol City Construction

August 30, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding security deposits placed on the account referenced above. We would like to sincerely apologize for any...

inconvenience this matter may have caused.  Our customers are very important to us and we continuously strive to provide exceptional customer service.  To rectify this issue, we have returned all paid deposits and credited these to the account balance. Additionally, we have waived all late fees assessed. This has brought your current balance to $56.48 which is only for gas usage on the account.   If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

December 2, 20161411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # [redacted]Dear Revdex.com Your recent inquiry regarding the service initiation fee assessed to the referenced account has been forwarded to our office Upon review of this matter, this customer...

occupied the address of [redacted] NW #[redacted] before the gas service was initiated on November 7, 2016. The customer never notified Washington Gas to place service in their name. The service initiation fee is assessed when a customer establishes service with Washington Gas, either by opening an entirely new account or by transferring an existing account into his/her own name. In order to ensure equitable treatment of all customers, our governing regulation and procedures provide no conditions as a basis for waiver of this charge.The Service Initiation Fee is aligned within our regulated tariff, which can be found at our web site at www.washingtongas.com.Thank you for the opportunity to explain our policies. If you have any further questions or concerns do not hesitate to contact us at ###-###-#### or by email at [redacted].Sincerely, Washington Gas Customer Support

December 17, 20161411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account # 3139.084044Dear Revdex.com Your recent inquiry regarding the charge of $36.68 has been forwarded to our office. Upon review of this matter, Washington Gas records indicate that this charge has been...

refunded directly to the landlord of the property. The account onto which the payment was made, was established in the landlords name. Being that this account was purged from Washington Gas systems due to being created in error, the payments made on this account had to be refunded to the primary account holder which was the landlord.A request has been sent to further investigate this refund to receive details on when this payment was refunded to the landlord and if it has been cashed.  Please allow 7-14 business days for this matter to be researched. Once all pertinent information is received, Washington Gas customer support center will be in contact with you to provide any updates. Sincerely, Washington Gas Customer Support

March 21, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Re: Washington Gas Account # [redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding an installment plan and budget billing that was set up on the account. We sincerely apologize for the manner...

in which information regarding the referenced account has been transmitted. Our customers are very important to us and we continuously strive to provide exceptional service.  Upon review of the account, you were previously on a budget billing plan at $23.00 per month which ended in December of 2016. During this budget billing cycle, the amount of gas consumed totaled to the amount of $1,045.74. There was only $253.00 that was paid for gas consumption under this budget billing plan which was set at $23.00 per month. The difference between what you were billed and what you used was $769.74. To make this balance easier to pay, Washington Gas initiated a 6-month installment plan to break the $769.74 down into six installments of $128.29 per month. Notice of this installment plan can be found on the December bill. The account has not been compromised in any way. We have linked the account to our Washington Gas eService website so that the customer can monitor account activity via www.washingtongas.com. The eBill service has also been removed and paper bills will be sent to the service address starting with the next billing cycle. If you would like to be placed back on budget billing, please contact our customer support center at ###-###-#### and a representative will be glad to offer a quote as to how much the monthly payments will be. We appreciate the opportunity to provide clarity upon this situation and have a great day.Sincerely, Washington Gas Customer Support

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to receive the bill which identifies the credit before this action is fully closed. 
Regards,
[redacted]

[A default letter ** provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.  However, it should be noted that this company [redacted] cannot appear to manage their staff or systems. This, to me, is a major problem.
Regards,
[redacted]

This case has been addressed with MD PSC. The company's position remains the same.

May 12, 2015Dear [redacted]:The inquiry regarding the above
referenced customer was forwarded to my office for review.We made contact to the customer to discuss the Conversion
Factor adjustment as required. We were informed by the customer that he already
received the itemized billing and...

payment breakdown dated 05/05/2015. Customer
understood the charges and no further action were required by the customer.Letter of Credit and billing explanation were included
on the response we sent through the customer’s email address.For inquiries and
follow-up, the customer can reach us thru our customer service hotline at
###-###-####.Thank you for the
opportunity to review this matter for you.Sincerely, John D[redacted]Specialist

September 1, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Washington Gas Account #[redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding ebill and autopay enrollment. We would like to sincerely apologize for any inconvenience this matter may have...

caused. Our customers are very important to us and we continuously strive to provide exceptional customer service. To rectify this issue, we have updated your autopay program so that you can receive physical copies of billing invoices to the service address each month. If you would like to change or update any of this autopay information, please contact our customer support team who will be more than capable of assisting you with auto-pay enrollment. Also, we noticed a request for a refund of a duplicate payment in the amount of $648.60. We have verified that this request has been submitted properly and you will be receiving a check via mail in about 14 business days.  If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [redacted]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have never received a bill in the amount for $155.00 as stated for a payment plan. All of my bills have been full amount requests and I've requested payment arrangements from the first date of service, because I was so shocked about the amount from the beginning.  Also if you can see the attached photos. Yes I have finally got in online to pay my bill, however again there is a discrepancy in the amount the system says I have due then the amount Mr. A[redacted] and this is nothing new.  I'll get a bill in the mail when I call to discuss and pay the amount the representative gives me us Always different and it's not because of a $3 late fee. Different like my Attachments which I'm not late as well as oppose to the disconnection notices you get in the mail and this a great example as you can see why I don't trust their system. Secondly If again you did make a payment arrangement why are adding on a residual amount to a set agreed amount ? I still see no payment arrangement ever it makes No Sense as in one notation you keeps stating that I was late and didn't maintain the arrangement but there as no bills you have shown with just  $155.00 amount all if my totals have been much higher in your history.  To conclude its still is contradictory to state I can get a reimbursement for part of the deposit, yet on the other hand I owe you money on top of a payment plan. Your system is still not clear and makes sense to a consumer, I have now attached proof of dollar amount discrepancies that need to be explained, the bill has been paid early now that I'm finally in the system.  Thank you and I'll await your response Regards,
[redacted]

Customer's account credited late fees and $15 as requested. Current EBAP enrollment canceled and customer will be enrolled with AutoPay only.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I still see errors there and what they are saying or are trying to say still isn't making much sense to meFirstly, I would like to point out what they stated here(I copied their replied and pasted it)
The April 1st statement showed $Total-To-Pay
because it was a correction for the bill period 01/07/to 02/05/(a
replacement for the original February 7th statement, if you may)It was, too,
the period wherein the original statement was made erroneously due to incorrect
Conversion Factor
In order to correct an erroneous bill,
all—including the bill to be corrected—statements that were generated after its
period (or coverage) should be cancelledThat is why when the April 1st bill
(replacement for the February 7th statement) was generated as a corrected bill, there was no balance to
pay – the up-to-date credits on the account (RES, customer payments, etc.)
already paid itThe purpose of this April 1st bill, although having zero
balance, is to show to our customer what really the amount was for the period
it statesIt does not mean that on the very day of April 1st, the account has
zero balanceInstead, it explains that on the period 01/07/to 02/05/2015,
the account had already zero amount to pay.
I'm even more baffled by the statement aboveIf they are saying "there was no balance to pay" then why were they sending me a bill for $when during the summer months the bill is around $Im seeing lots of contradictions in their statements and explanations as to WHY the bill was this and thatNot at all again the customers fault for their errors and I shouldn't have to pay for their errorsPer their reply basically they are stating from March to April I incurred the charge of $and change but they send a bill stating $I still dont understand but thank you for taking the time out to assist me to at least get those RES credits that they never said to me or applied to the bill until I notified Revdex.com
Regards,
[redacted]

Gas service at the address is not in this customers name. The outstanding balance is $455.09.

Date: Wed, Sep 7, 2016 at 12:04 PMSubject: [redacted] Complaint# [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Good afternoon,I understand the customer's frustration and offer the customer to enroll in Autopay only, while the company continues to resolve the EBAP process. The payment will...

be deducted Automatically and a paper bill will be sent by postal mail.The required form is attached and should be sent to the address below for processing.Bonnie R[redacted]6801 Industrial RdSpringfield VA 22151

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: First pf all I moved out Jan 16th. The balance was $799 - I paid with 2 separate CC transactions one for $500 one for $299... I disputed the $500. As I stated previously I am not willing to pay anything else. not only do you not have the readings for the meters, but you sent me to the collection agency for an amount my landlord had already paid , and continue to send me monthly bills that belong to the new tenant. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially satisfactory as the gas was restored. That still doesn't excuse the relative lack of professionalism or care in terms of restoring gas in a timely manner. 
Regards,
[redacted]

Customer's account will be credited an additional $100.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have been out of town and will return on June 1.  The link provided did not work.  This is the complaint I had.  The organization is constantly sending links that don't work and saying they should.  Please tell the organization not to call until after June 1.  And advise that the link they sent has the EXACT SAME PROBLEM as my complaint - (that they keep sending link that don't work!!!!!)Regards,
[redacted]

July 1, 20171411 K St. NW, 10th FloorWashington DC 20005-3404Re: [redacted], Washington, DC [redacted]Dear Revdex.com, Washington Gas is in receipt of your submission regarding an account that was established in error at the address of [redacted], Washington, DC in...

the name of [redacted]. We would like to sincerely apologize for any inconvenience this matter may have caused. Our customers are very important to us and we continuously strive to provide exceptional customer service. To rectify this error, we have placed [redacted]. on record for the correct address of [redacted] NE, Washington, DC [redacted]. This new account number will be #[redacted]. We are in the process of generating invoices that reflect the corrected start date of January 10, 2017. Please allow sufficient time for these invoices to be mailed to [redacted] Washington DC [redacted]. All charges will be removed from the incorrect address of [redacted] and our collection agency has been notified of this error to remove any collection activity from their records. If you have any further questions or concerns, please do not hesitate to contact our customer support center at ###-###-#### or via email at [email protected]. Thank you for allowing us to assist you with this matter and have a great day.Sincerely, Washington Gas Customer Support

October 7, 2016 1411 K St. NW, 10th Floor Washington DC 20005-3404 Washington Gas Account #[redacted] Dear Revdex.com                 Your inquiry regarding an experience with Washington Gas Customer service has...

been forwarded to our office for review. Washington Gas would like to sincerely apologize for the manner in which this situation was handled. Upon review of the information provided, this situation has been resolved. The prior bank account information that was incorrectly associated with this Washington Gas account has been removed.                  The returned payment charges that were assessed have all been reversed. Please keep in mind that the customer is still responsible for unpaid gas usage charges on the account. Pay arrangements are available if needed.  If the customer would like to enroll in our auto-pay service, please feel free to our customer service line at ###-###-#### and provide the customer service representative with the correct bank account Information to place on record. Thank you for contacting us and have a great day. Sincerely, Washington Gas Customer Support