Car Pros Kia

In mid-June I was trying to buy a Kia Soul from the Car Pros Kia in Huntington BeachI was pre-approved for an autoloan with my bankAfter settling on a car and telling him this information, he completely disregard the information and said, and I quote, " It doesn't matter, we still have to run your credit." When I asked why he had to do this he said it had something to do with my social security and he had to have me in the system to sell the carEven when my Uncle came with me, he told him the same thing, completely dismissing my pre-approved letter and telling me he couldn't complete the sale unless the ran my creditRegardless, I reported this to the Bank of America who stated that it was a unethical code of business and illegal to tell a customer thisThey called the Kia sales department to resolve this matter and stated if they conducted business this way and if there were similar instances they would not do business with them again The entire process was stressful and unprofessional I went to several other Kia dealerships and they seem to have the same unethical business practices in bending your arm to run credit and withholding their prices unless/ until they run your creditIt was a horrible and unprofessional way to conduct business

Car Pros is willing to sit down and see how we can help fix this situation Please contact me directrly at [redacted]

I’m sorry about your experience you had at one of our locationsWe had the file pulled where you authorized a credit check and signed the documents to do soWe have spoke with the staff to make sure they are aware of how you feel you were treated and will use this as a opportunity to improve

I agree that [redacted] was in on May 5th and that she looked at different Kia Sedona's and only wanting the Venetian Red SedonaThe vehicle that we agreed on the final numbers is the vehicle that we contracted her onI'm not sure what happened between the time she bought it and today May 7th but as soon as [redacted] informed me she wasn't happy I offered to take the Sedona back and give her a full refund which we didn't have to do

We are sorry to hear that we could not get [redacted] into a diff vehicleLein holders do require insurance coverage and we can direct folks to carriers who we have used in the past for good rates However they are indepented companys who we have no bearing overI have re-instructed our sales team to not be involved with any price quotes on insurace for this reasonAgain we apolagize for any inconvience

Complaint: [redacted] I am rejecting this response because: We will not be entering into any contract with this business at this point, and we have now purchased the vehicle through a different dealership with no issues Sincerely, [redacted]

Whenever a customer or the bank request for cancellation of the extended service contract or maintenance, then the dealership starts the procedureThe procedure can take up to six weeks to get processed, and normally is done by extended service or maintenance companyThey always processthe claim and send back the prorated refund back to the dealershipAt that point the dealer sends the prorated refund to customer or the bankAll customers said to be informed about the lenght of the process and the prorated refund, but still some may get uneasy about the whole thingThanks [redacted] General Manager Car pros kia

We would like to invite Mr [redacted] back in to sit down and go over his contract with him It would never be our intent to miss represent any numbers on any contract Please have Mr [redacted] reach out to me directly and we can arrange a convenient time for him my direct office number is [redacted]

I am sorry there was some miscommunicationI am always sorry when a customer is not happyI have spoken with Dlyan and he expressed regret he did not handle this situation better We both apologize -Nick P [redacted] Sr

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I consider this complaint resolved Regards, [redacted] ***

Case#: [redacted] Regarding Mr [redacted] Car pros appreciate that Mr [redacted] purchased the vehicle from usWe apologize that he has some issues with the car We make sure we run them through safety and inspection and compliance on warranty before displaying and, and car pros is open to work a deal on trading the car for any upgrade if the customer wish so Thank you Any question please call or email [redacted] General manger [redacted] @carpros.com 714-274-

Whenever a customer or the bank request for cancellation of the extended service contract or maintenance, then the dealership starts the procedure.The procedure can take up to six weeks to get processed, and normally is done by extended service or maintenance companyThey always processthe
claim and send back the prorated refund back to the dealershipAt that point the dealer sends the prorated refund to customer or the bankAllcustomers said to be informed about the lenght of the process and the prorated refund, but still some may get uneasy about the whole thing.Thanks***General ManagerCar pros kia

We have spoken with *** and have resolved this issue

The customer had received the refund and had overlooked the additional check in the correspondence. Issue has been resolved

Thank you for the opportunity to address *** ** *** concerns. I have added phone number *** to our internal DNC (Do Not
Call) this phone number along with customer info has been removed. Any further questions or concerns do not hesitate in giving us a call.
Thank you

Hi ***
sans-serif;">Customer *** *** *** , and his wife *** *** had signed proper documents at the time, and they allow us to run their creditThanks
*** ***

Complaint: ***It has been over a week since I went to retrieve back from Car Pros Kia; I have called several times regarding the return of my titleI have been placed on hold, then not responded toI have gotten ahold of Andrew a financial specialists who dealt with my original loan he told me when I called that everything had been straighten out and he just needed to call corporate and have them send the title back and he'd call me back "in a few minutes" that's was Tuesday July 5th it's now Thursday July and I still have yet to hear anything from the dealershipOnce again I'm extremely bothered by the treatment that I am receiving from this dealershipI have called and asked repeatedly for a corporates number and have been told they didn't give that information out or that it wasn't availableThis whole situation has got me feeling sick and on edge thinking that if I were to get pulled over than I'd be arrested for driving in a car with no registrationI'm confused as to why I'm being giving the run around and why I'm continuously having to call them without it ending in a resolutionI currently suffer from paranoia and have severe anxiety attacksI don't feel like anyone deserves to deal with all of this especially when all I'm trying to doing is make things rightSincerely,*** ** ***

Complaint: ***I am rejecting this response because:
This does not satisfy what I have asked for. Considering that I
have had to deal with this for over a month and visited the service dealership on occasions. We have spent more than hours waiting in the waiting room for the vehicle too. So I want to be refunded for what I paid for the service and I want my file sent to the Puyallup dealership, as I will not be working with Tacoma ever again.Sincerely,*** ***

Thank you for the opportunity to address *** ** *** concerns. I have added phone number *** to our internal DNC (Do Not Call) this phone number along with customer info has been removed. Any further questions or concerns do not hesitate in giving us a
call. Thank you

Complaint: ***I am rejecting this response because: I don't feel that you're understating what my complaint isI know that insurance is requiredI'm disgusted by how your employees handled the situation by trying to get a sale so bad she was willing to commit fraud as shown in my attachmentsI would have never signed the original contract if I had known that this was going onAnd for the blame not to be put on me as if I couldn't secure insurance is ridiculousThe way the I was treated isn't right so I will continue to contact whom ever I need to get a resolutionAn apology doesn't suffice for the actions that took place the past two days!Sincerely,*** ***