Car Pros Kia

Complaint: [redacted]
I am rejecting this response because: I want to give notice to other people, so this does not happen again.
Sincerely,
[redacted]

We are sorry to hear that we could not get [redacted] into a diff vehicle. Lein holders do require insurance coverage and we can direct folks to carriers who we have used in the past for good rates However they are indepented companys who we have no bearing over. I have re-instructed our sales team to not...

be involved with any price quotes on insurace for this reason. Again we apolagize for any inconvience.

Complaint: [redacted]
I am rejecting this response because: We will not be entering into any contract with this business at this point, and we have now purchased the vehicle through a different dealership with no issues.
Sincerely,
[redacted]

We would like to invite Mr. [redacted] back in to sit down and go over his contract with him.  It would never be our intent to miss represent any numbers on any contract.  Please have Mr. [redacted] reach out to me directly and we can arrange a convenient time for him.
my direct office number is...

[redacted]

All of our used vehicles go through a rigorous safety inspection before they are sold. Some used vehicles will develop issues over time while others run reliability problem free for years. This is why we offer EVERY one of our customers additional service coverage in the form of a warranty. We are...

sorry Mr. [redacted] is having problems with his vehicle, and will do what ever we can to help him get his issue fixed.

I agree that [redacted] was in on May 5th and that she looked at different Kia Sedona's and only wanting the Venetian Red Sedona. The vehicle that we agreed on the final numbers is the vehicle that we contracted her on. I'm not sure what happened between the time she bought it and today May 7th...

but as soon as [redacted] informed me she wasn't happy I offered to take the Sedona back and give her a full refund which we didn't have to do.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The customer service representative that spoke with me and my wife was fully aware that my wife and I only authorized him to run our credit with KIA Motor Finance. The reason for my wife and I wanting to finance with Kia motor Finance is because Kia was offering a $1,000.00  financing rebate. The communication between me, my wife, and the customer service representative was witnessed by 3 other people whom were with me and present during all communications. Regardless of whethere or not the dealership possesses a credit check authorization form, my wife and I reserve the right to specify who we permit to run our credit. On August 25, 2014 Our credit was run with Kia and upon being informed that my wife and I did not qualify for financing with Kia Motor Inc, we left and never spoke with the dealership after the 25th of August. On the 2tth of August [redacted], (the dealership Customer service representative) contacted my broker and was notified by my broker that I was no longer in the market and had purchased a vehicle from another dealership. I have phone records of this phone call, along with multiple written statements made under the penalty of perjury, that [redacted] not only knew that  my wife and only wanted to be financed with Kia Motor Inc, and that [redacted] knew my wife and I had already purchased another vehicle. It was after [redacted] knew that I purchased another vehicle that he or someone in his department ran me and my wives credit without our permission, and with approximately seven different credit lending companies. The circumstances reasonably present the question: If [redacted] had our unconditional consent to run our credit, why would he have not run our credit with multiple lenders on the August the 25th? The reason he didn't is because we restricted him to only running our credit with Kia Motor Inc. For what reason would [redacted] wait for two days to pass, (August 26th, & 27th,) then without speaking to me or my wife, run our credit with multiple lenders on the 28th, after he had already been informed on the 27th by my broker that I had already purchased another vehicle. My wife and I firmly believe that Car Pros Kia of Huntington Beach deliberately ran out credit to harm our credit and to retaliate for not buying a car from them. After speaking with J[redacted], (I was told he is a manager) he outright refused to help me because of a negative yelp review I left the dealership. I have e mails to prove this correspondence. I them filed formal complaints with KIA motor INC and after REPEATED ATTEMPTS TO communicate with the dealership owner, I was told by Kia corporate that the owner of the dealership is refusing to speak with me. My requested resolution for this matter has not change and remains the same. However, I will now note for potential litigation purposes that this is the 6th time that the dealership has refused to grant my request, despite my overwhelming attempts to resolve this matter out of court and amicably. I am now amending my original request for resolution to include an in person meeting with the owner of the dealership and the general manager. All original requests remain the same and unchanged. The dealership did this on purpose, and did not give a dame about how much of an impact their actions would have on me and my wife.

I am sorry there was some miscommunication. I am always sorry when a customer is not happy. I have spoken with Dlyan and he expressed regret he did not handle this situation better.
We both apologize
-Nick P[redacted] Sr.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.  I consider this complaint resolved.
Regards,
[redacted]

An internal ivestigation has been done and  I, [redacted], have responded to complaint by phone and via email.  All customer concerns have been addressed.
 
[redacted]
General Manager
Car Pros Kia Huntington Beach

In mid-June I was trying to buy a Kia Soul from the Car Pros Kia in Huntington Beach. I was pre-approved for an autoloan with my bank. After settling on a car and telling him this information, he completely disregard the information and said, and I quote, " It doesn't matter, we still have to run your credit." When I asked why he had to do this he said it had something to do with my social security and he had to have me in the system to sell the car. Even when my Uncle came with me, he told him the same thing, completely dismissing my pre-approved letter and telling me he couldn't complete the sale unless the ran my credit. Regardless, I reported this to the Bank of America who stated that it was a unethical code of business and illegal to tell a customer this. They called the Kia sales department to resolve this matter and stated if they conducted business this way and if there were similar instances they would not do business with them again. The entire process was stressful and unprofessional.
I went to several other Kia dealerships and they seem to have the same unethical business practices in bending your arm to run credit and withholding their prices unless/ until they run your credit. It was a horrible and unprofessional way to conduct business.

font-family: Arial; color: navy;">Case#: [redacted]
Regarding Mr. [redacted]
Car pros appreciate that Mr.  [redacted] purchased the vehicle from us. We apologize that he has some issues with the car
 We make sure we run them through safety and inspection and compliance on warranty before displaying and, and car pros is open to work a deal on trading the car for any upgrade if the customer wish so.
Thank you.
 
 
Any question please call or email
 
[redacted]
General manger
[redacted]@carpros.com
714-274-6181

Whenever a customer or the bank request for cancellation of the extended service contract or maintenance, then the dealership starts the procedure.
The procedure can take up to six weeks to get processed, and normally is done by extended service or maintenance company. They always...

processthe claim and send back the prorated refund back to the dealership. At that point the dealer sends the prorated refund to customer or the bank. All
customers said to be informed about the lenght of the process and the prorated refund, but still some may get uneasy about the whole thing.
Thanks
[redacted]
General Manager
Car pros kia

Review: Contacted Car Pros Kia Huntington Beach four months ago as far as cancelling service contract. Was assured that the problem was taken care of by [redacted] but have waited 4 months and paid $200 while the issue was "resolved". The adjustment has yet to be reflected on my statement. I stated to said car pros kia rep. that it is a service I will not use.Desired Settlement: Car Pros KIA Huntington Beach adjust my statement (car payment) as far as the desired cancelation of said undesired services.

Business

Response:

Whenever a customer or the bank request for cancellation of the extended service contract or maintenance, then the dealership starts the procedure.The procedure can take up to six weeks to get processed, and normally is done by extended service or maintenance company. They always processthe claim and send back the prorated refund back to the dealership. At that point the dealer sends the prorated refund to customer or the bank. Allcustomers said to be informed about the lenght of the process and the prorated refund, but still some may get uneasy about the whole thing.Thanks[redacted]General ManagerCar pros kia

Review: I went it to buy a car used or new. My credit wasn't good enough, so my niece offered to cosign. When she co signed we were approved for a new car. My income is great just not my score. So her and I thought ok cool. I had originally did all this with [redacted]. He stated it was approved at $1200 down great. We then were told the monthly was higher than what I spoke to him about negotiated got it at $289. Then sales manager said ok this is a lease we didn't know that and wanted additional $400 for Dmv costs I said no . That's why I'm putting a down payment. As we were ready to sign the contracts lady said oh you are aware your car will only be under your nieces name we didn't know that either. The car is for me not her. Then he said your score won't change even if paying on time that I should file bankruptcy. It is illegal to sell a car under only one person whom is really not the one purchasing it. Sales manager said ok we'll get a bill under your nieces name to your address and I'll get bank to put your name on contract but just sign contract for now. We didn't do anything walked out.Desired Settlement: Since [redacted] was aware of my need for a second car and the sales manager, himself and bank guy did have proper communication and professionalism I expect for them to get me into a car with dealer cost and figure out how they can do it with less of a down payment as well. They had poor poor sales and this put my pulse at 119 when I got home. I had anxiety and emotional outburst when I got home. [redacted] said everything approved don't worry about additional $400 got excited so my kids did not have to wake up at 5:45 am anymore to get me to work then my kids to two different schools. I want corporate to figure a deal out for this horrible denied transaction deal and how we were treated by sales manager and finance guy. This was on 9-29-15 @ 7:36 pm.

Review: MY WIFE AND I WENT TO CAR PROS KIA TO POTENTIALLY PURCHASE A VEHICLE. BEING THAT ME AND MY WIFE ARE VICTIMS OF IDENTITY THEFT, WE MADE IT VERY CLEAR TO THE CUSTOMER SERVICE REPRESENTATIVE [redacted], THAT WE ONLY WANTED TO TRY BEING FINANCED WITH KIA MOTORS FINANCE. THIS WAS BECAUSE KIA WAS THE ONLY COMPANY OFFERING A $1,000.00 REBATE FOR FINANCING WITH KIA. THERE WERE 5 OTHER PEOPLE WHO WITNESSED THESE EVENTS AND WITNESSED ME AND MY WIFE TELL [redacted] "DO NOT RUN OUR CREDIT WITH ANYONE BESIDES KIA MOTOR FINANCE". WE DID NOT QU[redacted]FY THEREFORE MY WIFE AND I LEFT. 3 TO 4 DAYS LATER I RECEIVED E MAIL ALERTS INDICATING THAT MY ME AND MY WIFE'S CREDIT HAD BEEN RUN WITH SEVERAL DIFFERENT CREDITORS. IT WAS LATER FOUND THAT [redacted] RAN OUR CREDIT WITHOUT OUR PERMISSION, AND FOR ABSOLUTELY NO REASON. MY BROKER TOLD [redacted] WE HAD ALREADY PURCHASED A VEHICLE FROM ANOTHER DEALERSHIP AND IT WAS AFTER THIS PHONE CALL THAT [redacted] DELIBERATELY RAN ME AND MY WIFE'S CREDIT.Desired Settlement: I am asking for a letter from the owner or general manager of Car Pros Kia. The letter needs to be on company letter head, dated and have the contact information of the person writing it. The letter needs to state that all Credit Inquires made by Car Pros Kia resulting in our credit being run with their dealership was a MISTAKE and the inquiries were made by error of the dealership. The letter must also SPECIFICALLY Itemize each lender that they allowed to run our credit. One letter is needed to be addressed to myself [redacted] K [redacted] and the Other to my wife [redacted] (TWO LETTERS! BOTH STATING RUNNING OUR CREDIT WAS A MISTAKE AND ERROR ON BEHALF OF THE DEALERSHIP!) The cost of repairing my credit is upwards of 2 to 3 thousand dollars. If Car Pros DOES NOT give me a letter CLEARLY STATING THEY MADE A MISTAKE! I will pursue the matter in court. I am giving Car Pros Kia an opportunity to resolve this matter amicably.

Business

Response:

Hi [redacted]Customer [redacted] , and his wife [redacted] had signed proper documents at the time, and they allow us to run their credit.Thanks[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 1[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

The customer service representative that spoke with me and my wife was fully aware that my wife and I only authorized him to run our credit with KIA Motor Finance. The reason for my wife and I wanting to finance with Kia motor Finance is because Kia was offering a $1,000.00 financing rebate. The communication between me, my wife, and the customer service representative was witnessed by 3 other people whom were with me and present during all communications. Regardless of whethere or not the dealership possesses a credit check authorization form, my wife and I reserve the right to specify who we permit to run our credit. On August 25, 2014 Our credit was run with Kia and upon being informed that my wife and I did not qualify for financing with Kia Motor Inc, we left and never spoke with the dealership after the 25th of August. On the 2tth of August [redacted], (the dealership Customer service representative) contacted my broker and was notified by my broker that I was no longer in the market and had purchased a vehicle from another dealership. I have phone records of this phone call, along with multiple written statements made under the penalty of perjury, that [redacted] not only knew that my wife and only wanted to be financed with Kia Motor Inc, and that [redacted] knew my wife and I had already purchased another vehicle. It was after [redacted] knew that I purchased another vehicle that he or someone in his department ran me and my wives credit without our permission, and with approximately seven different credit lending companies. The circumstances reasonably present the question: If [redacted] had our unconditional consent to run our credit, why would he have not run our credit with multiple lenders on the August the 25th? The reason he didn't is because we restricted him to only running our credit with Kia Motor Inc. For what reason would [redacted] wait for two days to pass, (August 26th, & 27th,) then without speaking to me or my wife, run our credit with multiple lenders on the 28th, after he had already been informed on the 27th by my broker that I had already purchased another vehicle. My wife and I firmly believe that Car Pros Kia of Huntington Beach deliberately ran out credit to harm our credit and to retaliate for not buying a car from them. After speaking with J[redacted], (I was told he is a manager) he outright refused to help me because of a negative yelp review I left the dealership. I have e mails to prove this correspondence. I them filed formal complaints with KIA motor INC and after REPEATED ATTEMPTS TO communicate with the dealership owner, I was told by Kia corporate that the owner of the dealership is refusing to speak with me. My requested resolution for this matter has not change and remains the same. However, I will now note for potential litigation purposes that this is the 6th time that the dealership has refused to grant my request, despite my overwhelming attempts to resolve this matter out of court and amicably. I am now amending my original request for resolution to include an in person meeting with the owner of the dealership and the general manager. All original requests remain the same and unchanged. The dealership did this on purpose, and did not give a dame about how much of an impact their actions would have on me and my wife.

Review: I sent my car there to get serviced and when I picked it up the next day, my car wreaked of marijuana. I notified one of the managers and had suggested for them to come out so he can smell it for himself. He just looked at me and asked what I wanted him to do about it. The fact that this situation did not phased him as if this is a normal practice was appalling. Besides their very poor customer service, they are putting not only my property at risk, but also my safety since one of the persons who handled my car was intoxicated and under the influence, or at least getting under the influence while in my vehicle.

The visit prior to that, while I was checking in to get my car serviced, one of the service guy was very insistent that I get their Major Service Package. When I declined and told him I only wanted the service I originally came for, he then told me that they can't work on my car until a week from then as he turned away from me mid-sentence to go check-in another customer. Having no choice, I walked over to their parts department to purchase some items. While the parts salesman processed the transaction, the service guy walked over and started talking to the parts salesman in a foreign language. They then both told me that they are unable to process my Car Pros Kia credit card -- which I got from that branch, and for me to just come back the next day.

Their customer service is terrible and their management is, for the lack of better words, incompetent to even allow such practices to occur. I suggest to anyone looking to purchase a vehicle or get service done that just take your business elsewhere before CarPros HB ruins your Kia experience.Desired Settlement: It would only be right and professional for the Customer Service Corporate Manager to contact me to discuss the situation and how to move forward with the issue.

Business

Response:

An internal ivestigation has been done and I, [redacted], have responded to complaint by phone and via email. All customer concerns have been addressed.

General Manager

Car Pros Kia Huntington Beach

Review: In late July my car (under my sons name) had some engine troubles. We towed the car to Kia. That was on a monday. They told us the would check it out. On the following Thursday the said they couldn't check it out until the following week because their service manager was on vacation. We got upset and they promised to check it out immediately. They avoided our calls until the following Wednesday when the said they thought they knew what it was and would confirm. It took about a week until they got back to us and said it was a major problem and they weren't sure if it would be covered by the warranty, since we were the second owners and the vehicle was above 75,000 miles. For about two weeks they kept saying they were trying to get it under warranty. They asked for oil change verification which we gave them. Finally they said it was approved. They said they ordered parts. A week or so later they said they were sent a wrong part. Then finally, this week they said they weren't going to honor the warranty because they did feel our oil change information was correct. They had our car for over two months, which we had to get a rental, and then tell us they would fix it under warranty. They had also said they would see about paying for part of our rental car fees.Desired Settlement: The dealership to pay for half of our rental costs. $1,000. If they had been straight forward with us we would have saved at least that amount on the rental car

Review: On 5/4/12 I purchased a 2008 BMW 528i from Car Pro's Kia in Huntington Beach, Ca. I have had the vehicle for about 13 months now. Well, I have had ongoing problems with the vehicle. I've had two different opinions and it seems the vehicle has been in an accident. A local body shop suggested the car has been in an accident because of the paint finish in the body. I took the car to a BMW dealership and they also suggested that I take the vehicle to a body shop because the front passenger tire is closer to the quarter panel than the driver side. I have had to do an alignment twice in the past year. When I first bought the car I purchased the car fax that showed no accidents so I thought I was making a good purchase. I should have known better because the front license plate of the car is completely warped and damaged. How did that happen??? Now, dating back to 5/11/12, seven days after I took the vehicle home, I broke down because the car had a bad battery. I replaced the battery with a new one($226). The car seemed to work fine until it began to shake when I would drive over 55 MPH. On 5/31/12 I had my first alignment done($110). On 7/6/12, after receiving a call from Car Pro's Kia, I had to take the car in for a Smog because apparently they didn't smog the car before they sold it so I was not going to get my tags and registration until I did the smog($40). On 8/29/12 I took the car in because the AC was not cooling($166). On 2/21/13 the vehicle needed new tires because the ones it came with were already cracked and unsafe($720.52). On the same day, I took the car to the BMW dealership because it kept breaking down on me and it wouldn't start properly. They found a Misfire Fault Cylinder and replaced a Coil($392.26) On 5/8/13 BMW found transmission pan cracked, warped pan gasket, AC gas leak, replaced evaporator, replaced serpentine belt, and did alignment again($4001.11 ext. warranty plus $731.67 out of pocket). 6/7/13 AC faulty AUX fan ($1235.94) and today still having problems.

Product_Or_Service: 2008 BMW 528iDesired Settlement: See Complaint Text

Business

Response:

Case#: [redacted]

Regarding Mr. [redacted]

Car pros appreciate that Mr. [redacted] purchased the vehicle from us. We apologize that he has some issues with the car

We make sure we run them through safety and inspection and compliance on warranty before displaying and, and car pros is open to work a deal on trading the car for any upgrade if the customer wish so.

Thank you.

Any question please call or email

General manger

[redacted]@carpros.com

714-274-6181