My fiancé was thinking to gift me a car on 21st birthday!!
She going through ***,she came across carco auto credit!!
She made phone call and Jesse d*** of carco helped us both!
He was a great help for us to find a car of our choice ,within an hour he finished all the documentation
He financed us to be approved for the car of our choice
And I really appreciate him to also taking out on his day off for us to answer all our questions
He made our first experience so smooth and easy it was like buying an apple out of market
Thanks Jesse damen
Job well done !
Can't wait to drive that car
Initial Business Response /* (1000, 5, 2015/06/04) */
Contact Name and Title: Robert H***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@carcoauto.ca
This incident is an unfortunate miscommunication within our office, the bank, and the customer which we have now rectifiedThe bank that
the customer is dealing with does refinance vehicles, but only for Carco customers as we have a different program with them
However, the customer is only reporting months worth of payments, and we need to show to months of on time paymentsWe've contacted the customer, and let him know that we will relook at his file in months so that we can start the application process to refinance with the bankAs long as he makes all the required payments on time (along with other credit cards and the like) we should be able to help refinance the customers loan, thereby lowering their interest rate
Initial Consumer Rebuttal /* (3000, 7, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The person who told us that refinancing was an option originally said that if we made all our payments; it would go down to 1/of the interest and the payments would also go down to about 1/of what they are nowIs this true,*** Also, we financed the truck on July 18th, This is stated on all of the paper work that was signedThat was over months agoI would like to know where our payments for the other months went to, and why its not showing up in the system when it was clearly signed on all of the paperworkWe have made every single payment, so there is a problem if its only showing months when its been over Another problem is that we can't continuously run his credit and affect his credit negatively based on your guys' errorPlease go through the paperwork and figure out where you guys made a mistake; and where the missing money from the payments that are "not showing up" went toIf it didn't go towards our payments (according to you) then where did it go? In our bank statement it clearly shows that it went to our payments.($x months = $of "unaccounted for" payments that we know we made.)
Final Consumer Response /* (3000, 24, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When we came in to refinance, you guys said you would be able to refinance
*** *** *** *** *** *** *** *** *** *** *** Ty said you could refinance but that the bank changed their policy 1/way through our stream of payments; and was refusing to do it.*** *** *** *** *** *** *** *** He also said that that is the only rating that *** (the bank) could get usWhen I talked to *** two days beforehand they stated that it wasn't up to them, and that it was up to CARCO to choose the refinance rate*** *** *** *** *** *** *** Then he went on to try and convince us to "Trade-in" instead, like every other car salesman at Carco*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Final Business Response /* (1000, 34, 2015/12/02) */
I have included some information on our company and the values that I expect every individual under the banner to act withinWe are not the same as others in our sector and the tone from the top depicts that, not every customer will be satisfied but that is no excuse not to tryAs you can see in the banking sheet & agreement we shop the banks for the best rate and term for our customersOnce that is complete the bank will give us a set of stipulations that we need to work within to complete the dealIt would be in our best interest to offer our customers the lowest rate possible as that competitive edge would truly be one of our winsAs per the customer's credit and the claim of a beacon score that has increased over points I see this highly improbable and not realistic over such a short amount of time
I just wanted to say thank you to Munaire S*** for all his help on getting me into a vehicle regardless of my situation and made it very possible for me to have something decent againHe got me a great product which I no longer have due to unfortunate circumstancesI am dealing with him again and has done everything he can to accommodate me and helping me get a newer product I would recommend this to anyone
Initial Business Response /* (1000, 5, 2014/10/16) */
We have resolved this issueThe customer was waiting to register the vehicle because he needed a form from us that we failed to send in a timely mannerWe paid for, and registered the vehicle for him, and couriered him his plateWe
also sent him a lump sum of cash through e-transfer as an apologyThank you for bringing this matter to our attention so that we could rectify it
Lesley was soo helpful in helping my grandmother in getting a new vehicle and helping rebuild her creditI would highly recommend carco and Lesley for that matter
I would like to give a shout out to Tyler with CarcoHe did all the heavy lifting to get my financing in place and found a great vehicle to help build my creditI really love my fully loaded dodge dartI'll recommend him to a friend for sureThanks again
My name is *** *** and my experience with Chris was very satisfyingHe was exceptional with our vehicle purchaseExcellent follow up and serviceWe had a newer vehicle in a matter of days
I worked with Aaron Hein to find a vehicle I was interested inHe presented me with many options as I had no idea what I actually wantedHe was patient and forthcoming with informationWhen I decided to wait and build my credit a bit more he was more than kind and even sent me information on options to help build my credit
I would like thank Rauf R*** of the Mississauga office for being very professional throughout the whole process of getting me in a vehicleRauf is a very knowledgable person who made my decision making very stress freeThanks for all your help!!!
I am extremely happy with the service I received from CarcoI couldn't get a car loan at all and yet Carco found me a bank plus delivered my "perfect" vehicle right to my doorExcellent service with amazing salespeople!!
CarCoAuto just got me a carI thank Jill Freisen very much for the respect she showed me while tracking down a car for meThe experience was a good oneThumbs up carcoautoThank YouLinda Cooke
I got a really nice car that I never thought I could get from CarcoI dealt with TrongHe was a rock star!! He did all the work and made things so much easier and he got me approved for an amount that I didn't think I could get and he managed to keep my payments with in the amount I could affordU can't say enough good things about TrongHe always kept me informed about what was happening and even went above and beyond by texting me from his personal cell phone at and later on a Saturday nightTaking his personal time to be sure that I was kept up to date and made sure I understood everything and helped me with all my questions
I started the process last week and less than a week I was approved and picked up my car yesterdayI will recommend to everyone I know that is looking for a vehicle to talk to Trong at Carco
A couple of months ago I received a phone call from April, she told me she is from Carco Auto and because I had filled out an online application, she was very interested in helping me out. Because of my past and the skepticism of previous experiences with car loans, I was quite apprehensive in moving forward with this. April had sensed this and asked that I give her a chance to earn my business, I agreed, and she began by really working on building the trust and a relationship between myself, her and Carco.
Here began my extemely excellent experience with April and Joseph, the experience was beyond what I had expected, they went beyond expectations and proved to me that everyone deserves a second chance, with this in mind they approved my car loan and now my wife and I are driving a beautiful vehicle.
Thanking for everything, April and Joseph! You have earned my business and trust and have a customer who will be back in the future.
My dealings with Romeo were quick, friendly and helpful. I have 2 repossessions on my record and he was still able to get me financed! Thank you so much to Romeo and the whole team at carco for getting me into a new [redacted]
I had been thinking about getting out of my contract I was currently in with my [redacted] because of my high interest rates but wasn't sure how to go about it on my own. Jesse D[redacted] actually contacted me through a wrong number he had been given but haha I guess fate was on my side. He got me out of my old contract with a high interest rate of 17% and into a 2015 [redacted] paying only 6% interest which is 1/3 the amount I had been previously paying and I am so thankful!
My fiancé was thinking to gift me a car on 21st birthday!!
She going through ***,she came across carco auto credit!!
She made phone call and Jesse d*** of carco helped us both!
He was a great help for us to find a car of our choice ,within an hour he finished all the documentation
He financed us to be approved for the car of our choice
And I really appreciate him to also taking out on his day off for us to answer all our questions
He made our first experience so smooth and easy it was like buying an apple out of market
Thanks Jesse damen
Job well done !
Can't wait to drive that car
Friendly, answered all my questions...would definitely recommend them
Initial Business Response /* (1000, 5, 2015/06/04) */
Contact Name and Title: Robert H***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@carcoauto.ca
This incident is an unfortunate miscommunication within our office, the bank, and the customer which we have now rectifiedThe bank that
the customer is dealing with does refinance vehicles, but only for Carco customers as we have a different program with them
However, the customer is only reporting months worth of payments, and we need to show to months of on time paymentsWe've contacted the customer, and let him know that we will relook at his file in months so that we can start the application process to refinance with the bankAs long as he makes all the required payments on time (along with other credit cards and the like) we should be able to help refinance the customers loan, thereby lowering their interest rate
Initial Consumer Rebuttal /* (3000, 7, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The person who told us that refinancing was an option originally said that if we made all our payments; it would go down to 1/of the interest and the payments would also go down to about 1/of what they are nowIs this true,*** Also, we financed the truck on July 18th, This is stated on all of the paper work that was signedThat was over months agoI would like to know where our payments for the other months went to, and why its not showing up in the system when it was clearly signed on all of the paperworkWe have made every single payment, so there is a problem if its only showing months when its been over Another problem is that we can't continuously run his credit and affect his credit negatively based on your guys' errorPlease go through the paperwork and figure out where you guys made a mistake; and where the missing money from the payments that are "not showing up" went toIf it didn't go towards our payments (according to you) then where did it go? In our bank statement it clearly shows that it went to our payments.($x months = $of "unaccounted for" payments that we know we made.)
Final Consumer Response /* (3000, 24, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When we came in to refinance, you guys said you would be able to refinance
*** *** *** *** *** *** *** *** *** *** *** Ty said you could refinance but that the bank changed their policy 1/way through our stream of payments; and was refusing to do it.*** *** *** *** *** *** *** *** He also said that that is the only rating that *** (the bank) could get usWhen I talked to *** two days beforehand they stated that it wasn't up to them, and that it was up to CARCO to choose the refinance rate*** *** *** *** *** *** *** Then he went on to try and convince us to "Trade-in" instead, like every other car salesman at Carco*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Final Business Response /* (1000, 34, 2015/12/02) */
I have included some information on our company and the values that I expect every individual under the banner to act withinWe are not the same as others in our sector and the tone from the top depicts that, not every customer will be satisfied but that is no excuse not to tryAs you can see in the banking sheet & agreement we shop the banks for the best rate and term for our customersOnce that is complete the bank will give us a set of stipulations that we need to work within to complete the dealIt would be in our best interest to offer our customers the lowest rate possible as that competitive edge would truly be one of our winsAs per the customer's credit and the claim of a beacon score that has increased over points I see this highly improbable and not realistic over such a short amount of time
I just wanted to say thank you to Munaire S*** for all his help on getting me into a vehicle regardless of my situation and made it very possible for me to have something decent againHe got me a great product which I no longer have due to unfortunate circumstancesI am dealing with him again and has done everything he can to accommodate me and helping me get a newer product I would recommend this to anyone
Initial Business Response /* (1000, 5, 2014/10/16) */
We have resolved this issueThe customer was waiting to register the vehicle because he needed a form from us that we failed to send in a timely mannerWe paid for, and registered the vehicle for him, and couriered him his plateWe
also sent him a lump sum of cash through e-transfer as an apologyThank you for bringing this matter to our attention so that we could rectify it
Lesley was soo helpful in helping my grandmother in getting a new vehicle and helping rebuild her creditI would highly recommend carco and Lesley for that matter
A really great salesman to deal with - Travis H***!! Made the buying experience a great one! Will definitely be going to see him for my next vehicle!!
I had a great experience with the lady I dealt with, her name is Suria H***, she was extremely helpful and went above and beyond to help me
I would like to give a shout out to Tyler with CarcoHe did all the heavy lifting to get my financing in place and found a great vehicle to help build my creditI really love my fully loaded dodge dartI'll recommend him to a friend for sureThanks again
My name is *** *** and my experience with Chris was very satisfyingHe was exceptional with our vehicle purchaseExcellent follow up and serviceWe had a newer vehicle in a matter of days
I worked with Aaron Hein to find a vehicle I was interested inHe presented me with many options as I had no idea what I actually wantedHe was patient and forthcoming with informationWhen I decided to wait and build my credit a bit more he was more than kind and even sent me information on options to help build my credit
I would like thank Rauf R*** of the Mississauga office for being very professional throughout the whole process of getting me in a vehicleRauf is a very knowledgable person who made my decision making very stress freeThanks for all your help!!!
We just want to say thanks to Joseph and Jesse for excellent service and great experience we appreciate your help
I am extremely happy with the service I received from CarcoI couldn't get a car loan at all and yet Carco found me a bank plus delivered my "perfect" vehicle right to my doorExcellent service with amazing salespeople!!
CarCoAuto just got me a carI thank Jill Freisen very much for the respect she showed me while tracking down a car for meThe experience was a good oneThumbs up carcoautoThank YouLinda Cooke
I got a really nice car that I never thought I could get from CarcoI dealt with TrongHe was a rock star!! He did all the work and made things so much easier and he got me approved for an amount that I didn't think I could get and he managed to keep my payments with in the amount I could affordU can't say enough good things about TrongHe always kept me informed about what was happening and even went above and beyond by texting me from his personal cell phone at and later on a Saturday nightTaking his personal time to be sure that I was kept up to date and made sure I understood everything and helped me with all my questions
I started the process last week and less than a week I was approved and picked up my car yesterdayI will recommend to everyone I know that is looking for a vehicle to talk to Trong at Carco
A couple of months ago I received a phone call from April, she told me she is from Carco Auto and because I had filled out an online application, she was very interested in helping me out. Because of my past and the skepticism of previous experiences with car loans, I was quite apprehensive in moving forward with this. April had sensed this and asked that I give her a chance to earn my business, I agreed, and she began by really working on building the trust and a relationship between myself, her and Carco.
Here began my extemely excellent experience with April and Joseph, the experience was beyond what I had expected, they went beyond expectations and proved to me that everyone deserves a second chance, with this in mind they approved my car loan and now my wife and I are driving a beautiful vehicle.
Thanking for everything, April and Joseph! You have earned my business and trust and have a customer who will be back in the future.
Ralph
My dealings with Romeo were quick, friendly and helpful. I have 2 repossessions on my record and he was still able to get me financed! Thank you so much to Romeo and the whole team at carco for getting me into a new [redacted]
Extremely helpful and diligent about getting me into something that I was looking for within my budget.
I had been thinking about getting out of my contract I was currently in with my [redacted] because of my high interest rates but wasn't sure how to go about it on my own. Jesse D[redacted] actually contacted me through a wrong number he had been given but haha I guess fate was on my side. He got me out of my old contract with a high interest rate of 17% and into a 2015 [redacted] paying only 6% interest which is 1/3 the amount I had been previously paying and I am so thankful!