Cardsnagger.com

We have funded this transaction with check number [redacted] which was mailed out on the [redacted] of FebruaryThe order was completed on the [redacted] of JanuaryWe have done business with this seller in the past and never had an issueWe have communicated with the seller ( [redacted] ) the latest communication being Tue whereas [redacted] apologized for this hastinessWe advised [redacted] that if he wanted his check replaced we would do so Please see the communication below: This is his last response to us and the chain continues downward: Okay sorry for being hasty, I just get worried when I don't get a response from my email.Better communication would be much better [redacted] [redacted] *** [redacted] [redacted] * [redacted] [redacted]

The reason payment was not made was because the card was declinedThe minimum amount we can purchase for any gift card is $This is clearly stated on our site and in our terms and conditionsWith this the sellers card has been returned to them and this case is closed on our end

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have asked CardSnagger numerous times to stop payment on first check, resend a second check, and let me know they have done such They never specifically responded that they have done such All they say is; doing so is their only course of action I agree it is their only course of action and want them to verify they have done such They still owe me money and this will not be resolved until I receive a check from them CardSnagger is very good at talking around an issue but not actually moving the issue forward Make them put in writing that they have acutally mailed the second check When I get the check, I will be satisfied that this is done In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

1pt solid # The reason payment was not made was because the card was declinedThe minimum amount we can purchase for any gift card is $This is clearly stated on our site and in our terms and conditionsWith this the sellers card has been returned to them and this case is closed on our end

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Ifthis business can provide evidence that they have fully refunded all charges to Chase, I find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

1pt solid # We process payments via several methodsWhen it comes to direct deposit, all we can do is process electronically the payment to occurBeyond this, it is up to the financial institutions to be able to transfer the fundsWe have advised this customer if they have not received the deposit then we can pay an alternate method such as check or PayPalWe have not heard back from themUpon their response, we will act accordingly Thanks for your cooperation

Revdex.com: At this time, I have not been contacted by Cardsnagger.com regarding complaint ID [redacted] Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I have not got any payment YetOnce I recieve payment the case will be resolvedThank You- [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The statement about my family refers to my wife90% of her purchases are done at Wal-Mart, not GAP or whateverDoes this business have proof that the card was delivered to my address? Is there a tracking number? What is the card number in question? Can they provided a complete transaction (date, location, place, person) making the transaction? They agreed to refund based on the information they did not have! As far as I was concerned at the time the case was closedI thought they were reputable and saw no reason not to do business with them againOn good faith, a different order placed on the 18th and it was confirmed via email by themMy credit card was charged and I also received an email saying the order was shipped a few days laterBased on that, I thought all was good and days later made another purchase from themAgain they confirmed the order and charged my carddays later when no cards showed up again, I contacted them and they said (in writing) they had no plans to ship the 2nd and 3rd order! Why did they take the orders and charged my card? Why were there confirmation emails? Then a few days later, I got an email indicating they have found "evidence" that I used the card and they will contact the local police department if I don't pay them with hrs with no details on what the evidence wasI asked in writing for them to provide the evidence and they failed to do so Their email was pure harassment, bullying, and threateningAll of which is considered unethical and a crimeI want this case documented so others are not harassed by this businessI'm very much pro small business and don't want to see any business large or small get takenI asked for the details to make sure someone is not using my identity and eliminate the possibility that I could be a victim of identity theft As far as I'm concerned the case can't be closed until all orders are fully refunded to Chase VisaI need documentation from them that indicates the orders have been refunded Once that is done, I have no further interest in the case Thank you for your assistance in this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are looking into this matter and will resolve the issue immediatelyWe are not sure what occurred with the electronic transfer and will confer with our bank to learn more and then make payment if indeed payment did not go through

At this time, I have been contacted directly by Cardsnagger.com LLC regarding complaint ID ***, however my
complaint has NOT been resolved because:
I completed a survey the company sent me approximately weeks agoI was contacted within the past days by the company in response to my submission on the surveyI asked the company when their second check would be mailed, per the details in the complaint, and have not received a reply from themThis matter has not been resolved
My next step will be to begin legal proceedings against the company seeking the amount owed plus costs associated with the filing
Please let me know if you need any additional information
I sincerely appreciate your help with this matter
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:At this time, I have not been contacted by Cardsnagger.com LLC regarding complaint ID ***.Sincerely,*** ***

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To whom it may concern:
This customer visited our site and made the first purchase on January *** 2**and ordered a $Old Navy gift card which was mailed out to his address provided in the orderThe buyer on 1/**/2**claimed the card he purchased was not receivedWhenever we receive these complaints we must do a number of items to detect if fraudulent activity is presentMost of these things include the merchant in this case Old Navy to provide us informationThis can take some timeWe advised *** *** of this in an emailWe cannot provide any refunds until our investigation is complete
*** *** after complaining that he did not receive the first order places two additional orders on the *** of Jan and *** of Jan which struck us to be odd because here is a customer complaining about not receiving a gift card he purchased from us in the mail and yet he places additional orders on different days - as you can imagine this caused us a great amount of concern, however we needed to complete our internal investigation prior to assuming any wrong doing
It was brought to our attention from the merchant that the missing gift card in question was used in the area of the buyers addressThe buyer admitted in an email to us his family uses a lot of gift cards purchased online but declined to have used this oneIt was not until we confronted this buyer with our determination from our investigation that he became disgruntled and threatened these types of actions/complaints
Before anything could be resolved, ** *** had placed disputes with his credit card company for the charges he made with our company and has been refunded for all of themIt is our belief that *** *** received the gift card in question and maybe without his knowledge the card was used by someone in his home and he disputed the transaction
*t this point we do not see a need for further actionThe amount of the gift card in question is not worth the resources to pursue legal action at this timeThis response shall serve as response to his addition complaint ID ***
Thank you for your cooperation

Revdex.com:
At this time, I have not been contacted by Cardsnagger.com regarding complaint ID ***
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThank you for your help.
Sincerely,
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*** ***

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The seller of this gift card just recently place their order to sell on Jan ** When we received the gift card we processed it through our quality control and unfortunately could not continue processing the card and therefore marked the order to be refundedThis means the card is being returned in its original order to the sellerThis seller did email us on the 10th of February and the ***We responded that the card was being returned and it has been
There is no further information available about this claim

Revdex.com:
At this time, I have not been contacted by Cardsnagger.com LLC regarding complaint ID ***
I plan to contact the Consumer Protection Agency and take other legal action to get the money they owe me
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Cardsnagger.com LLC regarding complaint ID ***
Sincerely,
***

Revdex.com:
At this time, I have not been contacted by Cardsnagger.com LLC regarding complaint ID ***
Sincerely,
***

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To whom it may concern:
This customer visited our site and made the first purchase on January *** and ordered a $Old Navy gift card which was mailed out to his address provided in the orderThe buyer on 1/**/claimed the card he purchased was not receivedWhenever we receive these complaints we must do a number of items to detect if fraudulent activity is presentMost of these things include the merchant in this case Old Navy to provide us informationThis can take some timeWe advised *** *** of this in an emailWe cannot provide any refunds until our investigation is complete
*** *** after complaining that he did not receive the first order places two additional orders on the 18th of Jan and 20th of Jan which struck us to be odd because here is a customer complaining about not receiving a gift card he purchased from us in the mail and yet he places additional orders on different days - as you can imagine this caused us a great amount of concern, however we needed to complete our internal investigation prior to assuming any wrong doing
It was brought to our attention from the merchant that the missing gift card in question was used in the area of the buyers addressThe buyer admitted in an email to us his family uses a lot of gift cards purchased online but declined to have used this oneIt was not until we confronted this buyer with our determination from our investigation that he became disgruntled and threatened these types of actions/complaints
Before anything could be resolved, ** *** had placed disputes with his credit card company for the charges he made with our company and has been refunded for all of themIt is our belief that *** *** received the gift card in question and maybe without his knowledge the card was used by someone in his home and he disputed the transaction
At this point we do not see a need for further actionThe amount of the gift card in question is not worth the resources to pursue legal action at this timeThis response shall serve as response to his addition complaint ID ***
Thank you for your cooperation