Cardsnagger.com

[redacted] needs to communicate with his credit card issuer. This is abuse of our time. [redacted] is fully aware that he received a credit for any charges on his credit card which he voluntarily processed on our web site. We are confident [redacted] is aware because he disputed the charges on his card before any of these reports came about and was credited any charges he disputed.
This case is closed for us. If the Revdex.com wants to allow abuse of this program by consumers who have time on their hands to waste then so be it. We do not want to entertain senseless claims which have already been resolved and known to be resolved by the complainant.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Their response is totally unacceptable. Why are my cards of high risk? I previously attached my purchase receipts and credit card statements to prove these gift cards are NOT fraudulently/illegally obtained. These cards were verified with JC Penny indicated on 1/*/** email and were stated "payments have been sent" on the same day from emails. They also have my credit card and bank account info for backup funding. I will not give up on pursuing this case (to NY state agencies next). 
On Jan * (1 week later after received my cards), email indicated orders have been verified and approved and paid. "Your orders have been approved and paid. Thanks for the business. Sorry it took a little longer than expected. We were awaiting response from JC Penny."
On Jan *, I received emails indicating all my 4 orders were complete. "The status of order #[redacted] is now Completed. Status Definitions: Completed: The payment has been made. If you elected a Check, it has been mailed. PayPal payments have been sent. Western UnionPayments have been sent and you will receive a seperate email with your MCTN number to claim your funds. Direct Deposit payments have been requested and payments should appear in your account in 2-* business days."
On Jan ** email (11:58am) indicated: "I see you should have received it by now. Would you like us to put a stop payment and issue you a new one?" 
On Jan ** email (4:57pm) indicated: "Yes I think you did considering we answered you earlier and you responded then asked again. We have just instructed you how to add your (direct deposit checking) account information.  Thank you. "
On Jan ** afternoon, I chatted with cardsnagger online support, the personal (phone#: [redacted], not longer working for cardsnagger anymore from his voice message) called me at 5:19pm (caller ID record) asking for my checking account routing # and account # for direct deposit info.
On Jan ** morning (9:47am) complained to Revdex.com, and at 11:13am I got a voice message first time indicating "returning my cards with a tracking #". By the way, cardsnagger has never asked me to "provide the shipping materials and postage" as indicated in their Revdex.com response. 
Cardsnagger has never answered my simple question: Have any checks or direct deposits ever been made to me (though prior to Jan ** I was always told I had been paid)? If cardsnagger questions the cards fraudulent, where is the evidence? Cardsnagger also required me to give them my credit card before their verification process, so they have my credit card and checking account info for backup funding if these card are indeed fraudulent. If cardsnagger emailed me that orders were complete and paid on Jan *, why their security concern happened on Jan ** (not on Jan *)?  Who is fraudulent? 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
 You said you were looking at this last time.. Then you said you can pay via Paypal and you have not put the money in there either..
I gave you my paypal email last time which is [redacted]
Please resolve this right away or I am going to have to take other actions. 
It has been way too long. 
Thanks
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have responded to their message online Feb **.  here is what I wrote
" You Said:
Yes send payment to [redacted]
PayPal email."
I have not seen any payment on my paypal account. Still waiting for them to answer back on my February **response and the payment!
thanks 
[redacted]
thanks 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I sent Cardsnagger.com an electronic message on April **, 2014 which was read by them on April **, 2014. In this message I gave them 4 options on how to resolve this matter and pay me the money they owe. They have not responded. The told you they had a check returned but have failed to provide proof of theis and have failed to make any attempt to uphold their part of the contractual transaction they entered into with me. They are misleading if not outright lying to you to delay, delay delay in hopes this will just go away.
They took gift cards valued at over $1,200.00 and have refused to pay the agreed amount. How in the workd is this allowed to happen without consequence? I have not been able to get any results through any other administrative agency in New York. I am sure this is not the kind of business the state of NY endorses. I will not let this matter go and as you to extert all means you have to force payment to me.
Thank you,
[redacted]
At this time, I have not been contacted by Cardsnagger.com LLC regarding complaint ID [redacted].
[redacted]
[redacted]

Review: I had some gift cards and I sold them to CARDSNAGGER.com for 437.78 on Jan **,2014. I mailed in the giftcards like I was told to do and they were supposed to post the amount of 437.78 into my bank within 24 hours of receiving the gift cards. I have received nothing and have tried to contact customer service over 4 times thru email and still haven't received the money or a response.Desired Settlement: I just want the $437.78 that I was promised.

Review: I sent my Wal-Mart gift card to Cardsnagger via first class mail with delivery confirmation in the very early part of January, 2014 and have still not received the agreed upon funds which pursuant to their terms and conditions, should have been deposited within 24-48 hours. These funds were in the excess of $300.00. I have contacted them on several occasions via email to resolve this matter and they simply do not respond. (Order Number in the event they are interested is [redacted])Desired Settlement: I want the funds as agreed. I do not want the card back because I have reviewed the other complaints against them and see that if in fact the card is returned, it will likely have a zero balance. If this does not happen, I have looked into small claims and will pursue that option. I believe I have enough evidence to support my claim....

Consumer

Response:

At this time, I have not been contacted by Cardsnagger.com LLC regarding complaint ID [redacted].

Sincerely,

Review: On 1/**/14, I entered a transaction with cardsnagger.com to sell 2 Home Depot gift cards in the amount of $100 & $25, in exchange for $106.71 deposited to my paypal account [redacted]. I printed out the order #[redacted], and mailed my cards to the cardsnagger.com address. I received an update email on 1/**/14 stating that cardsnagger.com received my cards, and the transaction was in Pending status. I did not hear anything back nor did I receive a payment. On 2/*/14, I emailed asking for an update. Nothing. 2/**/14 I emailed [redacted] again, then again on 2/**, 2/**, asking for either my cards back, or my promised payment. I have received nothing back. There is no phone number to call either. I need my cards back or the $106.71 paid to my paypal as promised.Desired Settlement: I need my 2 Home Depot cards totaling $**5 back or the $106.71 paid to my paypal as promised.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your help.

Sincerely,

Review: On or about 12/**/13, I sold a Petco gift card worth $165.04 to Cardsnagger.com online. They agreed to purchase the card for $124.96. I mailed the card in. They never paid me and have ignored at least two written requests for the return of the card. Now it looks like they're going out of business based on the current content of their website. Please assist me with this complaint.Desired Settlement: I'd like a check for $124.96 (paypal is also fine). If not, then the card with the entire $165.04 balance will do. Paypal funds may be sent to the email address provided.

Review: I sold two [redacted] gift cards to cardsnagger.com last week, I mailed the gift cards via certified mail and they have received them on Wednesday, July **th. I did not receive any acknowledge from them that they have received my gift cards. I emailed them on Friday to check the status of my payment, they claimed that they have not process them yet and said that I will receive an update today, but I did not hear from them. I emailed them again on Monday, July **th, they said that they are looking into the delay and they will update me in a short while, but I never received any update from them. I managed to get their phone number and tried calling them several times but they never answered the phone.Desired Settlement: They have to pay me 360.46 for the gift cards($400 value) they bought from me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

We at CardSnagger.com have two commitments. One is the customers that sell us their unwanted gift cards and the other are the customers that buy gift cards at a discount. We offer guarantees for all gift cards purchased from us, therefore we must do our due diligence on all cards that we receive.

We received Mr. [redacted]'s cards in the mail and they did not pass our initial security checks. We do offer 24 hour payment turn times, however our process page and FAQs page states that there could be delays if we need to further verify the validity of the cards submitted. Unfortunately there is a lot of fraud in our business and if we are not careful, we could be out of business. Mr. [redacted]'s card's were a concern for us.

Mr [redacted] was very insistent of being paid very quickly. This Is a red flag for us. Customers that call and email multiple times a day usually have concern for cards being detected for fraud. This is based on our experience.

At the end of the day Mr. [redacted] was paid as requested to his PayPal account on 7/**/2013. Proof of said payment can be provided upon request.

Review: On 1/**I sold a Starbucks gift card for $25 to this company. My order # is [redacted]. I was supposed to mailed a check for $19.71. They acknowledged receipt of this gift card on 2/**. According to their website they send out checks within 24-48 hours of getting the gift card. I contacted them on 2/**,2/**,2/**,2/**, 2/**, and 2/**to advise them I have never received payment. First they claimed the check had been mailed, but that I needed to wait longer for it to arrive. They told me on 2/**they could stop payment on the check and send me another one. That was the past time I have heard from them. They are now not returning my emails, my webform complaints, and according to the website they act like they paid me three weeks ago. No check was ever received, and I have done other gift card transactions like this where I am paid within days certainly not a month later with still no payment. I don't believe they ever even sent me a check to begin with. Funny thing though, according to Starbucks the gift card I sold them has a zero dollar balance and they have already used my card so cancelling the sell isn't even an option!Desired Settlement: I want my check for $19.71. I want it send via FedEx or some other trackable method.

Consumer

Response:

At this time, my complaint, ID [redacted]regarding Cardsnagger.com LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I placed a sell order on Cardsnagger.com’s website and sent the gift cards to them as agreed. Cardsnagger.com received my gift cards nearly two weeks ago. Cardsnagger’s owner, confirmed that the cards were received. However, Cardsnagger still hasn’t paid me for the cards. The Cardsnagger website advertises that orders are paid within 24 hours of receiving gift cards. However they have had my cards for 12 days now and have not paid me. When it was clear that Cardsnagger had no intention of paying as agreed, I simply asked to ship my cards back to me. First they told me they would ship the cards back. However Cardsnagger later changed their position and refused to return my cards to me. On a related note, the Cardsnagger website also falsely advertises that they cover the cost of returning cards to customers. However, I was told by the site’s owner that they would not honor this advertised term either. I am truly convinced that this website is a scam and that the owner purposefully defrauds customers out of their gift cards by not paying for cards that are sold to them. When pressed on the matter, the owner told me that I would need to sue him to get the money owed to me.Desired Settlement: Ideally I'd like to see Cardsnagger held accountable for their breach of contract along with their deceptive practices and false advertising, . I strongly contend that I should either receive cash payment for the cards sold or have the cards sent via fedex overnight delivery back to me.

Business

Response:

Thank You for your response. It will be reviewed shortly by your mediator.If you have any questions please contact us at [redacted] and reference your complaint ID.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I appreciate the businesses response here, however, it is not a factual account of what actually occurred.

The fact that we had 8 completed transactions only serves to show that I have sent good cards to the business in the past. As such there was really no reasonable cause for them to believe that my cards were stolen or otherwise obtained in connection with any illegal activity, as they had accused. However, they still held my money anyway, not sending it until ten days after the contractually agreed upon time frame. Indeed, the check was dated the [redacted] but was not in fact postmarked until the [redacted].

On a related front, in emailed correspondence (which I will provide if necessary), Cardsnagger admits that my cards were received at their location on August [redacted] yet are now apparently changing their position in the response provided herein. As previously stated, Cardsnagger advertises and contracts with its customers to pay within 24 hours of receiving cards.

Normally I would not have been so concerned about the delayed payment, but several times the site's owner stated that he was going to keep my cards or stop payment on the check, etc. Then I was told my cards were being returned, which I was fine with. Then the site's owner told me they wouldn't be returned, then they would, then they wouldn't. Then the site's owner tried to get me to send him $35 to do a stop payment on the check. The lack of payment along with the repeated changing of positions was certainly enough to raise my suspicions. At which point I noticed several reviews describing a similar experience from past customers which caused further concern. Notwithstanding the prior course of business with Cardsnagger, given the totality of the circumstances, it was prudent to try to recover what was owed before the cards were resold or used. Any reasonable person in my position would have felt the same way.

I assure the Revdex.com that Cardsnagger's assertions made here, specifically where they claimed I made threatening emails or phone calls along with their claims that I am not an attorney are entirely false. Although not relevant, I'd like to state for the record that I am an attorney since Cardsnagger seems so concerned with this point. By way of further response, I did inform Cardsnagger that under a breach of contract theory, I had a legal obligation to mitigate damages and that if they failed to honor our agreement or otherwise refused to return my property, that I would have no choice but to take legal action to protect my position.

I'd like it also noted for the record that the actual threats of physical violence were made by Cardsnagger's owner to me in a phone conversation on the morning of August **. In that call, the site's owner stated, among other things, that he had my address and would come to Pennsylvania and bash my head in.

I should point out that the untrue accusations by Cardsnagger against me are merely red herrings that Cardsnagger is using in an attempt to skirt the real issue here. The fact remains, if Cardsnagger does not have the liquidity to be in the gift card business or otherwise can't handle the float, then they shouldn't have a website offering to buy and sell cards, simple as that.

Lastly, although payment was eventually received (of course, only after I made the Revdex.com complaint) it would be well within my rights under the Uniform Commercial Code along with the Restatement of Contracts (as recognized by both PA and NY courts), to pursue incidental and consequential damages reasonably connected to Cardsnagger's breach of our agreement. However I decided to cut my losses and not pursue the matter further. Although I have decided to not pursue this matter further, I cannot say that I accept Cardsnagger's response, because the information and claims they provided therein are substantially false.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The complainant herein is a return customer for 8 transactions. His first transaction occurred on June [redacted] and his last transaction was submitted on our web site on 8/**. He has always been paid with out question on his previous 7 transactions - so much so that he sent in an 8th.

We received his last order in the mail on the [redacted] of August which was a Saturday. We processed the transaction on Monday the [redacted]. We printed his check payment on the [redacted] and at the latest it left our facilities on the [redacted] via USPS.

The seller was ridiculously accusatory of us stealing his cards when he didn't receive his check by [redacted]. The seller claimed to be an attorney (which he is not) and was going to sue us. He claimed he was going to ruin our reputation on the web, he made calls to our affiliates stating we sell stolen cards. This is from a person who has done 7 previous transactions with us. We believe this to be severe irrational behavior considering we only received his cards on the [redacted] and processed them the next business day (Monday the [redacted]).

After a week or demanding and threatening emails / phone calls etc the seller finally realized the payment has been made as we stated. We only have control over our actions. Although the USPS took longer (if they did) to deliver his payment, he inevitable received his 8th payment from us, the same as he did the previous 7.

The fact that this complainant would say after 7 successfully completed transactions in 3 months, this statement to the Revdex.com "I am truly convinced that this website is a scam and that the owner purposely defrauds customers out of their gift cards by not paying for cards that are sold to them" in itself speaks volumes of the complainants credibility considering he returned for an 8th time. One would think that if there was any ounce of concern this complainant had, he would not have returned and done the business he did for 8 times in 3 months.

In conclusion, there is not much to defend here. In fact I am requesting that this claim be removed from the Revdex.com as it is groundless. We have all the documented proof that shows the 8 orders placed in the past 3 months and all the canceled checks to prove our payment to the seller for each order. However, we are committed to our service and business and will always honestly and efficiently handle all claims regardless of the legitimacy.

On behalf of the company,

CardSnagger.com

Review: On or about January **, 2014, I entered into an agreement with Cardsnagger to purchase certain gift cards I had received from my employer as a Christmas gift. The offer was to purchase the gift cards for a price of $1,190.00. This was accepted by both parties and an order number [redacted]was processed. I sent the gift cards to Cardsnagger and received confirmation they were received. I checked and stayed in touch with them via email through January and the first part of February. I checked the middle of February as I had not received the proceeds of this transaction and they indicated the check had been sent on the **of February. I told them it had not been received and they indicated they would stop payment on the initial check and reissue a new check. I confirmed my mailing address to them. At the end of February I again contacted them via email and asked for an update. The message was read by them but I received no response. I inquired again and received no response. I found a phone number for the company and called and left a message to please call me on this matter and have heard nothing. The company purports to buy and sell gift cards with ease. I am very disappointed with this delay in receiving the proceeds of this transaction and having send them over $1,200.00 in gift cards. I am hoping you can help resolve this matter with this company.Desired Settlement: I want the proceeds of this order/transaction I entered into in good faith with the company sent to me.

Consumer

Response:

At this time, I have been contacted directly by Cardsnagger.com LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I completed a survey the company sent me approximately 3 weeks ago. I was contacted within the past 5 days by the company in response to my submission on the survey. I asked the company when their second check would be mailed, per the details in the complaint, and have not received a reply from them. This matter has not been resolved.

My next step will be to begin legal proceedings against the company seeking the amount owed plus costs associated with the filing.

Please let me know if you need any additional information.

I sincerely appreciate your help with this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I sent Cardsnagger.com an electronic message on April **, 2014 which was read by them on April **, 2014. In this message I gave them 4 options on how to resolve this matter and pay me the money they owe. They have not responded. The told you they had a check returned but have failed to provide proof of theis and have failed to make any attempt to uphold their part of the contractual transaction they entered into with me. They are misleading if not outright lying to you to delay, delay delay in hopes this will just go away.

They took gift cards valued at over $1,200.00 and have refused to pay the agreed amount. How in the workd is this allowed to happen without consequence? I have not been able to get any results through any other administrative agency in New York. I am sure this is not the kind of business the state of NY endorses. I will not let this matter go and as you to extert all means you have to force payment to me.

Thank you,

At this time, I have not been contacted by Cardsnagger.com LLC regarding complaint ID [redacted].

Review: I sent cardsnagger a $100 Disney gift card, in which the agreed price cardsnagger.com would offer me for the card was $81.46. I sent the gift card via USPS with a tracking number. I traced the tracking number and it said it arrive on 02/**/14. I have emailed cardsnagger several times, no response, and even tried calling the number provided, no response. They have very unethical practices, and I have read several complaints, I wish I had known before I agreed to do business with them, Please help. I have a receipt from both USPS and cardsnagger, if you need them contact [redacted]Desired Settlement: I would like my check for $81.46 from cardsnagger like we agreed upon

Review: I sold this company three gift card (cvs $20.00, walgreen $16.60, whole food $92.82). I was suppose to get a check for $129.88. I emailed them several times and never get a response. my order number is #[redacted]and it states that it's complete.Desired Settlement: I want the check that I'm suppose to receive. Plain and simple

Business

Response:

We have funded this transaction with check number [redacted] which was mailed out on the [redacted] of February. The order was completed on the [redacted] of January. We have done business with this seller in the past and never had an issue. We have communicated with the seller ([redacted]) the latest communication being Tue 2/**/14 whereas [redacted] apologized for this hastiness. We advised [redacted] that if he wanted his check replaced we would do so.

Please see the communication below:

This is his last response to us and the chain continues downward:

Okay sorry for being hasty, I just get worried when I don't get a response from my email.Better communication would be much better.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

I have not got any payment Yet. Once I recieve payment the case will be resolved. Thank You. -[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Cardsnagger.com regarding complaint ID [redacted].

Sincerely,

Review: Eleven days ago, I accepted an offer from cardsnagger.com wherein they would purchase my Target gift card valued around $180 and pay me around $160. Under the terms of the agreement, I would mail in the card, and upon receipt, they would verify the balance and paypal my payment to me within 24 hours. Not only did this not happen, but they insulted me by implying I was being fraudulent when I e mailed asking for an update on my order/ Then, they expressed their concern over my inquiries into the status of my order stating that usually such attention implies fraud. When I again told them that my payment had still not arrived, I said that I would wait until 11:** am before filing a complaint with the Revdex.com, which they responded to by cancelling my card sale and informing me that they would be returning my gift card to me, but that I would need to first send them a self addressed stamped envelope with return shipping paid. Theytold This is a preposterous business practice, and I could not be less dissatisfied than I am now.Desired Settlement: Due to cardsnagger.com holding my money hostage and dishonoring our contract, I've failed to honor my personal obligations at home and am now hit with fees and penalties. I want cardsnagger.com to pay me 100% of the face value of this gift card via paypal.

Business

Response:

Starting on the ** of August. ......

Sellers email to us: (this after receiving a auto follow up email from our site)

[redacted] wrote:

I'm still waiting to be paid for my last card..

We responded: What is your order number?

Sellers response: Order #[redacted]

We responded on the **:

Right, the other card was lost. I'm still waiting for my pay pal account to update, please transfer my money now. Thanks.

and sent a follow up response the same day 8/**: "This is becoming tiresome. I sent in this card a long time ago and have

been waiting for you to transfer money, and it's taking far too long. I'm now reconsidering my decision to sell you my gift

card, or any gift cards I may have to sell in the future. You said yourselves you received it, why on earth haven't you taken

the three seconds it takes to verify the balance? Please, hurry the hell up."

Our response on 8/** at 6:**PM:

"Wait one second please. We are not here to be spoken to like that. You were advised we just received your card. We have

no idea about lost cards, we have not lost anything nor do we have any record of a card being lost. We can simply cancel

your order and have your card returned to you if you are that dissatisfied.

Please let us know."

Sellers response on 8/** l0:** PM:

Well now you've misunderstood, I'm only saying that you said my account would be credited today and for some reason it has

not. All you have to do is transfer the money to my account, and we'll all be happy. I didn't say anything about a lost card, or

about sending anything back. Just credit my paypal account and lets all move along.

Our response on 8/22 at 6:58 AM:

[redacted],

The email below you sent us is what we were talking about a "lost card" perhaps this was not intended for us. Nonetheless, we are

back on track. We are processing the payment as we speak.

Sellers follow up email 8/** at 1:**:

How much longer, and what is the hold up.

Our response was: (after numerous attempts to reach her by phone to discuss)

Hello [redacted],

We just attempted to call you. In all honesty when someone is this insistent it typically indicates fraud. We are crediting your PayPal.

However when payment is authorized it goes in line with all of the other orders. Your order is important to us, but we process 1OO's

of payments a day. We are not inferring your order is fraudulent but we are concerned with the emails and urgency.

Please return our call to [redacted].

The sellers response was:

The fact that you cannot understand the concern that a person might have over using a new company and trusting them to pony up $160

after I've already turned over my $180 gift card is, frankly, concerning. The fact that you wont come out and say fraud but you'll imply it

and infer it and all but accuse it is insulting. The fact that it takes you days and days to do something that only takes seconds

to do is, and I'm being frank here, alarming. And the fact that you have the audacity to attack my integrity and defend yourselves is so

wildly inappropriate that I wonder if you're a legitimate company at all. It's 11am, and you're officially out of line in that you've taken

possession of my gift card and have not paid me for it. Your promises that the paypal credit is coming are flimsy and useless,

and I'm going to wait until 11:30am and then file a complaint with the Revdex.com, as well as a stolen card case with Target. I hope we'll all find

resolution somewhere.

Our response to this was sent via email on 8/** 2:**PM:

Thank you for your response. We have now DECLINED your order and will be sending you back your card. We do not do business with

customers who threaten us. Furthermore, the card you used as security for your transaction was declined. We do need you to send us a

readdressed envelope with a postage paid to ensure proper delivery. With the accusations and threats made we do not want to assume any

liability for your card.

You can send your return shipping package to:

CardSnagger.com

In conclusion of this complaint our reasoning for not accepting the transaction is as follows:

1. The seller was becoming increasingly as well as unreasonably inpatient and didn't allow us the 24 hours

processing time to process her card before becoming irate and threatening. This is a big indicator

of fraud when sellers are frantic about being paid. Unfortunately this is based on our experience. This is

not to assume this seller is or was, however we clearly expressed our concerns.

2. The seller threatened to call the gift card issuer and report the card stolen which means she retained the

card information and threatened to use it after she agreed to sell the card to us. This is in direct conflict

with the terms and conditions paragraph D sub paragraph iii which states (that you have not in any way retained

a way to redeem the Gift Card after the Sale Transaction).

3. The seller provided a American Express credit card as security on her transaction which when we attempted

to authorize (not charge) the amount of the transaction as a security measure - the credit card company

DECLINED the transaction.

Our complete terms and conditions can be found at:

http://www.cardsnaqqer.com/terms-and-conditions I

We are very diligent with the business we do and carefully purchase cards to protect the integrity of our business

and to further be able to fulfill our promises to the buyers of cards sold to us. We always reserve the right to refuse

transactions that we deem to be of risk and do not express any guarantees. Sellers that have their offers rescinded

for security reasons may have their cards returned to them by either paying us per our terms and conditions paragraph

G : "Return of Gift Card. In the event CardSnagger.com rejects an Irrevocable Offer by you to sell an unverified, invalid,

incorrect, or other not acceptable Gift Card, CardSnagger.com may return the Gift Card to you using the address

information you provide CardSnagger.com in your account settings. If CardSnagger.com returns any such Gift Cards to you,

you maybe subject to a return fee of $5 to cover the shipping and handling fees incurred with returning the card to you

("Return Fee")." or by submitting to us a self address envelope with paid postage to ensure the prompt and safe delivery

back to them.

We are always available to respond to any concerns and stand by our principals and dedication to the service

we provide.

CardSnagger.com

Review: 2/**/2014

HI MY NAME IS [redacted], AND ONCE AGAIN I'M WRITING TO CARDSNAGGER.COM BECAUSE OF NONPAYMENT FOR MY Transaction #[redacted]. ON 01/**/2014 CARDSNAGGER.COM PURCHASED TWO HOMEDEPOT GIFT CARDS FROM ME FOR THE AMOUNT OF $411.86. I HAVE CHECKED MY CARDSNAGGER ACCOUNT SEVERAL TIMES AND MY STATUS STILL SHOWS COMPLETED. BUT I NEVER RECIEVED MY PAYMENT FOR THE AMOUNT OF $411.86. THE TRANSACTION IS SUPPOSED TO GO THROUGH DIRECT DEPOSIT BUT THE ONLY THING I RECIEVED IS THE TRIAL DEPOSIT OF $O.O1 ON JAN. **,2014 AND I HAVE PATIENTLY WAITED FOR THE COMPLETED TRANSACTION WITH NOTHING DEPOSITED INTO MY ACCOUNT.

BECAUSE OF NONPAYMENT FOR MY Transaction #[redacted]I HAVE WRITTEN OVER EIGHT EMAILS TO CARDSNAGGER.COM AND STILL NO PAYMENT. I'VE BEEN WAITING OVER A MONTH AND TWO WEEKS TO RECIEVE PAYMENT FOR HOME DEPOT CARDS THAT CARDSNAGGER BOUGHT FROM ME, IN THE AMOUNT OF $411.86.

WHICH I STILL DO NOT HAVE ANYTHING DEPOSITED FROM CARDSNAGGER.COM INTO MY ACCOUNT.

THEREFORE, CARDSNAGGER.COM SAID, THEIR GOING TO MAIL A CHECK FOR THE AMOUNT OF $411.86. BUT I NEVER RECIEVED THE CHECK. AND I'M REQUESTING THAT CARDSNAGGER.COM RESEND A CHECK FOR THE AMOUNT OF $411.86.Desired Settlement: -NOTIFICATION THROUGH EMAIL THAT MY CHECK HAS BEEN MAILED AND WHAT DATE

-MAIL A CHECK FOR THE AMOUNT OF $411.86

- CONTACT INFORMATION BELOW: [redacted]

EMAIL: [redacted]

Consumer

Response:

At this time, I have not been contacted by Cardsnagger.com LLC regarding complaint ID [redacted].

Sincerely,

Review: I sold a gift card to card snagger and I have yet to receive my payment. I have followed up numerous times and I get an auto response but no clarification. I sent the gift card with a signature confirmation so I know it got to them on 1/**/2014. All I ask is for the gift card sold back or the refund.

Details

Order #[redacted]Placed request online on 1/**/2014

Sent gift card on 1/**/2014

Processed (i.e., received) on 1/**/2014

It has now been over 30 business days and I have not received anything..

Policy per Card Snagger website: "Once you have completed the transaction online, the gift card along with the receipt you were asked to print, needs to be mailed in to our corporate offices for processing. We reimburse your shipping equal to standard 2-3 day first-class mail (1 US Stamp) when payment is made. We ask that you allow 3-5 days for the mail to be received and processed. Upon receipt of your gift card, we will verify the funds and process your payment. Depending on the method of payment you requested during your online transaction, your payment will be either electronically transferred or a check will be mailed. You can always log into your account to check on the status of your payment. In addition, you should receive status updates to the email you registered your account with."Desired Settlement: I would like the gift card back in the full amount ($128) or the money in check/deposit form ($115.66)

Consumer

Response:

At this time, I have not been contacted by Cardsnagger.com LLC regarding complaint ID [redacted].

Sincerely,

Review: We purchased a gift card (Staples) on July ** in the amount of $126. We never received the item.Desired Settlement: We would like a full refund of the purchase price. (The gift card was so late in arriving that we no longer even need it).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. A full refund has been issued!

Sincerely,

Review: My order #[redacted]for $99 was received by Cardsnagger.com on January **. On Jan **I received an email requesting clarification to which I responded the same day.

My order has been "pending" since January **, despite MULTIPLE attempts on my part to communicate with Cardsnagger.com.

The business offers no phone number to call.

The operators of it's online "chat" service are either always "Busy with other customers" or simply fail to respond.

Email is the only way to communicate with the business, but even that is strenuous. After filling out a form, Cardsnagger sends emails "apologizing" for the delay and asking for information, i.e. "Would you like to be paid via check or paypal?" HOWEVER, Cardsnagger issues no email to CONFIRM that the business has RECEIVED the RESPONSE to their questions... which leads to another round of emails, i.e. "I emailed on XX/XX/2014 to say that I would like to be issued a check... has this response been received?"

I am beginning to doubt whether the business has any intention of completing my order, and at this point feel as though they have robbed me of near $100.Desired Settlement: I will accept EITHER of the following:

(1) Cardsnagger issues a check in the amount of $99 for Order #[redacted]as they claimed they would do,

OR

(2) Cardsnagger RETURNS MY MERCHANDISE and allows me to take my business elsewhere.

I have presented Cardsnagger with BOTH of these options MULTIPLE TIMES and have still seen no action on either solution.

Any help on resolving this issue would be most appreciated.

Thank you.

Consumer

Response:

At this time, I have been contacted directly by Cardsnagger.com LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

The business contacted me directly and offered to pay a lesser amount than what was contracted. I accepted this payment, but seeing as the business payed me less I would still say their customer service policies are "unresolved," though I have, however, received a partial payment from the business. I am considering this transaction "complete," and would sincerely warn any consumers from doing business with Cardsnagger.com.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,