Cardsnagger.com

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To whom it may concern:
This customer visited our site and made the first purchase on January *** and ordered a $Old Navy gift card which was mailed out to his address provided in the orderThe buyer on 1/**/claimed the card he purchased was not receivedWhenever we receive these complaints we must do a number of items to detect if fraudulent activity is presentMost of these things include the merchant in this case Old Navy to provide us informationThis can take some timeWe advised *** *** of this in an emailWe cannot provide any refunds until our investigation is complete
*** *** after complaining that he did not receive the first order places two additional orders on the 18th of Jan and 20th of Jan which struck us to be odd because here is a customer complaining about not receiving a gift card he purchased from us in the mail and yet he places additional orders on different days - as you can imagine this caused us a great amount of concern, however we needed to complete our internal investigation prior to assuming any wrong doing
It was brought to our attention from the merchant that the missing gift card in question was used in the area of the buyers addressThe buyer admitted in an email to us his family uses a lot of gift cards purchased online but declined to have used this oneIt was not until we confronted this buyer with our determination from our investigation that he became disgruntled and threatened these types of actions/complaints
Before anything could be resolved, ** *** had placed disputes with his credit card company for the charges he made with our company and has been refunded for all of themIt is our belief that *** *** received the gift card in question and maybe without his knowledge the card was used by someone in his home and he disputed the transaction
At this point we do not see a need for further actionThe amount of the gift card in question is not worth the resources to pursue legal action at this timeThis response shall serve as response to his addition complaint ID ***
Thank you for your cooperation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I received my gift card in the mail today, March ** I've seen a number of similar complaints about these guys on various websites Given the bad publicity they are getting from these complaints, I don't understand why it took yet another complaint to get them to process a simple decline of the transaction and return of my gift card But at least the transaction has finally been completed
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. There are two distinct issues here.
One is to assure that all 3 charges on my credit card processed by this business for merchandise they never delivered are reversed.
As for their threatening email, I will continue to work with NH AG's office. Since the business has failed to provide the card number, tracking info, and/or a shred of so called evidence; they have committed extortion. That's just my opinion of course and I've zero legal background.
I like to take this opportunity to thank Revdex.com for their service and support.

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We process payments via several methods. When it comes to direct deposit, all we can do is process electronically the payment to occur. Beyond this, it is up to the 2 financial institutions to be able to transfer the funds. We have advised this customer if they have not received the deposit then we can pay an alternate method such as check or PayPal. We have not heard back from them. Upon their response, we will act accordingly.
Thanks for your cooperation.

We have funded this transaction with check number [redacted] which was mailed out on the [redacted] of February. The order was completed on the [redacted] of January. We have done business with this seller in the past and never had an issue. We have communicated with the seller ([redacted]) the latest communication...

being Tue 2/**/14 whereas [redacted] apologized for this hastiness. We advised [redacted] that if he wanted his check replaced we would do so. 
Please see the communication below: 
This is his last response to us and the chain continues downward: 
Okay sorry for being hasty, I just get worried when I don't get a response from my email.Better communication would be much better.
[redacted] 
[redacted] [redacted] 
[redacted] [redacted] 
[redacted] 
[redacted] 
[redacted] [redacted] [redacted] [redacted]

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This case has already been addressed. We are not bound by any agreement to purchase cards that we either immediately determine or at any time determine to be high risk. We have declined this order and have given the instructions many of times now on how the seller can obtain their cards. Simply send shipping material with paid postage to us at:
[redacted]
[redacted]
[redacted]
Upon receipt of the shipping materials all of [redacted]'s cards will be returned. Otherwise they remain in a safe location and denied for payment. We cannot continue to correspond about this issue as we have already provided amble responses and instructions how to resolve the issue. CardSnagger.com will NOT purchase these cards due to high risk. These cards must be claimed or will be returned to the merchant.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have asked CardSnagger numerous times to stop payment on first check, resend a second check, and let me know they have done such.  They never specifically responded that they have done such.  All they say is; doing so is their only course of action.  I agree it is their only course of action and want them to verify they have done such.  They still owe me money and this will not be resolved until I receive a check from them.  CardSnagger is very good at talking around an issue but not actually moving the issue forward.  Make them put in writing that they have acutally mailed the second check.  When I get the check, I will be satisfied that this is done.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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We are confident when we say that it would be impossible for us to sell the codes to a card because we only accept and sell plastic cards for this reason. If [redacted]feels he was stolen from we strongly urge him to file a police report for theft because we have nothing to do with the value of the card being used. We cannot continue to entertain baseless claims. We returned these cards because of concern with the validity of them and as it appears rightfully so.
Once we have returned the cards to the seller the order is done. We have no further comment nor will we comment further. Again, we strongly urge [redacted] to file a police report of the theft. Through this he can learn who used the card and how that person obtained the card information.

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The reason payment was not made was because the card was declined. The minimum amount we can purchase for any gift card is $20. This is clearly stated on our site and in our terms and conditions. With this the sellers card has been returned to them and this case is closed on our end.

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Payment for this transaction was completed on the [redacted] of Jan and payment was mailed on the [redacted] of February. We have the updated address to where the seller requested the payment be sent. If it has not arrived (and we have not received it as returned mail) all we can do is stop payment on the check and replace it.

Revdex.com:
At this time, my complaint, ID [redacted]regarding Cardsnagger.com LLC has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Cardsnagger.com LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
 
I received my gift card in the mail today, March **.  I've seen a number of similar complaints about these guys on various websites.  Given the bad publicity they are getting from these complaints, I don't understand why it took yet another complaint to get them to process a simple decline of the transaction and return of my gift card.  But at least the transaction has finally been completed.
Sincerely,
[redacted]

We are looking into this matter and will resolve the issue immediately. We are not sure what occurred with the electronic transfer and will confer with our bank to learn more and then make payment if indeed payment did not go through.

Revdex.com:
At this time, I have not been contacted by Cardsnagger.com regarding complaint ID [redacted].
Sincerely,
[redacted]

The reason payment was not made was because the card was declined. The minimum amount we can purchase for any gift card is $20. This is clearly stated on our site and in our terms and conditions. With this the sellers card has been returned to them and this case is closed on our end.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. If. this business can provide evidence that they have fully refunded all 3 charges to Chase, I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
 
 
I have not got any payment Yet. Once I recieve payment the case will be resolved. Thank You. -[redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The statement about my family refers to my wife. 90% of her purchases are done at Wal-Mart, not GAP or whatever. Does this business have proof that the card was delivered to my address? Is there a tracking number? What is the card number in question? Can they provided a complete transaction (date, location, place, person) making the transaction?
They agreed to refund based on the information they did not have! As far as I was concerned at the time the case was closed. I thought they were reputable and saw no reason not to do business with them again. On good faith, a different order placed on the 18th and it was confirmed via email by them. My credit card was charged and I also received an email saying the order was shipped a few days later. Based on that, I thought all was good and 4 days later made another purchase from them. Again they confirmed the order and charged my card. 10 days later when no cards showed up again, I contacted them and they said (in writing) they had no plans to ship the 2nd and 3rd order! Why did they take the orders and charged my card? Why were there confirmation emails? Then a few days later, I got an email indicating they have found "evidence" that I used the card and they will contact the local police department if I don't pay them with 48 hrs with no details on what the evidence was. I asked in writing for them to provide the evidence and they failed to do so.
Their email was pure harassment, bullying, and threatening. All of which is considered unethical and a crime. I want this case documented so others are not harassed by this business. I'm very much pro small business and don't want to see any business large or small get taken. I asked for the details to make sure someone is not using my identity and eliminate the possibility that I could be a victim of identity theft.
As far as I'm concerned the case can't be closed until all 3 orders are fully refunded to Chase Visa. I need documentation from them that indicates the orders have been refunded.
Once that is done, I have no further interest in the case.
Thank you for your assistance in this matter.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]