Caremark PHC, LLC

I spoke with Ms*** local post office in ***, IL which is where the post office box this package should have been delivered to is locatedThey advised Ms*** name is not on the post office box and is the reason the package could not be deliveredThey also advised even though the tracking information states the package was returned to us on June 2, 2015, it may still be sitting in the facility as returns are put behind deliveriesThey advised they were unable to verify at the time if the package had actually been returned to us I also verified the *** tracking information updated as of June 17, stating the package was returned to sender on June 17, A request has been sent to our return goods department who is attempting to locate the package in house. Once a package leaves our facility by either *** or ***, we no longer have control over the packageAt which time, any issues with the package would then be between the member and the post officeAs a courtesy, we are attempting to assist Ms***-*** with resolution for this issue. I spoke with Ms** *** *** and advised of this information. I also advised her that although the package was sent to the address she provided, the post office was unable to deliver the package as Ms*** is not the owner of the post office boxI advised her I will keep in contact with her as I did plan to follow up with her tomorrow regardless of the outcome at that time as I advised her I would follow up with her sometime this week. I advised her I will call her by the end of business tomorrow to advise what is happening at that time and if more time will be requiredMs***-*** understood and did not require any further assistance at this time

This is in response to your inquiry dated March 3, regarding a once in a lifetime credit
I verified the member mailed a prescription for a day supply; however, the member wrote on the mail order form to only dispense days of medication and to place the remaining days of medication on fileThis was done per the member’s instructions and an invoice for $was sent with the medicationThe member’s mail order copay for this drug would have been $for any amount of medication that was between a days supply and a days supplyThe charge was correct
I verified in one of the telephone calls to Customer Care, the member declared the original order was damagedTherefore, we reshipped an order to replace the original days supplyOn the invoice for this order it would have shown $for the order; however, it should have had another entry showing a credit of $as this order was shipped with a Compensation CertificateIn other words, there was no charge for this replacement order
On March 3, 2016, a credit of $was applied to the member’s accountThis is a once in a lifetime credit and will not be available for any future orders that are less than days supplyWe confirmed the member was advised of this once in a lifetime credit on several telephone callsThe members current account balance is $
Per our telephone conversation on March 3, with the member, the above information cannot be provided via email to the member’s personal email account; therefore, a letter was mailed to the member

CVS Caremark began working to fill prescription on a mail order basis several years agoTo the best of my knowledge with federal employees, retireesI’m retired as of 12/10/I purchased medication through *** Pharmacy to include above medications that was until the co-pay soared to untenable levels 9$$)Cvs has seems to demonstrate a complete total scorched earth business model by causing delays or denials and prescriptionsIt has added a burden to my family practice physician and a dire exasperation to me with the intent to discourage me from using CVS Caremark by asking me to jump through hoops for fireThen telling me after every day (I was dotted and T’s crosses), that they didn’t have an orderIt (the CVS Comp) were of good conscience, they would work with this patient, not against

If there was a possibility of giving them stars, I definitely would My husband ordered his prescriptions approximately week before running out It said that they were in transit, then the day they were to be delivered, it was undeliverable They had put the wrong address on his package, mind you, he had received the medications at our address multiple times before When he called, the basically called him a liar as to why it was undeliverable, even though they had put the wrong zip code on the package They then stated that they would overnight his medicines to him, not able to get bridge medication at the CVS in town So, today, the medicine should be delivered, and it's now in label production, not overnighted They stated that they still cannot call in a bridge prescription to CVS Their "conflict resolution" department is a COMPLETE JOKE!!!!!!! They are useless!!!!!! There are *** *** medications that he's supposed to take daily!!!!! Apparently it's no big deal if he has a *** or *** ***!!! We are contemplating legal action at this point I'm a nurse and deal with a lot of mail order pharmacies and this is BY FAR the worst pharmacy I've ever encountered!

I was notified that one of my prescriptions (***) would no longer be covered beginning UNLESS the patient had one of underlying conditions (which I have)If that was the case, the doctor could request an exception for medical necessityMy doctor did that and I received a letter stating the exception was granted and to go ahead and fill the prescriptionI tried doing that multiple times but each time was deniedAfter numerous lengthy phone calls and promises to look into the matter, CVS finally said the exception was granted in error, even though I met the conditionsI have had to spend far more to maintain my prescription over the nearly two months this has been going onCVS has given me the run around asking my doctor to resubmit prescription requests and authorization requests, without any results to showIf I had the option of using a different provider, I would never use CVS again

*** *** **requires its employees to use a mail-order pharmacy for maintenance prescriptions They recently switched from *** *** to CVS/Caremark Pharmacy This series of problems occurred my first time trying to use this pharmacy for my husband's scripts
On March 9, I tried to use the online site to order my husband's scripts but because he was new to their system it would not allow me to order myself So I called customer service and the lady was able to pull up his account and I read off to her the three scripts he needed filled She said she would order them for me and spent time on the computer placing the order and then gave me the total for the order She said it would take no more than weeks to get the order, usually less than that I get off the phone with her thinking my order is placed and wait for the meds in the mail
March 18, we still had not received the meds I called in to customer service again and they tell me there is no record of my

I am a pregnant women who has been diagnosed with gestational diabetes My doctor has prescribed me insulin and CVS Caremark denies my meds My doctor and my pharmacist can't even begin to believe they are denying my meds I would like CVS Caremark to dispense the meds so that I can get control of my gestational diabetes

ON SEPTEMBER 9, I WAS CHARGED BY CVS CAREMARK FOR A PRESCRIPTION THAT I ORDERED USING THIER MAIL IN ORDER FORM ON THE FORM I COMPLETED WHEN I SUBMITTED THE PRESCRIPTION I INDICATED USING THE CHECK MARKS THAT I WANTED TO CHARGE A NEW CARD FOR THE PRESCRIPTION COST AND I PROVIDED THE CARD NUMBER AND EXPIRATION DATE IN THE NECESSARY FIELDS THE SAME DAY I GOT A NOTICE FROM MY BANK THAT I HAD BEEN CHARGED A $OVERDRAFT FEE AS A RESULT OF THE $PRESCRIPTION FEE THAT POSTED TO MY ACCOUNT BY CVS CAREMARK I CONTACTED CUSTOMER SERVICE ON SEPTEMBER 10, AND EXPLAINED WHAT HAD HAPPENED THE REPRESENTATIVE THAT I SPOKE WITH DID THE NECESSARY RESEARCH AND HAD THE PHARMACY PULL THE ORIGINAL ORDER FORM AND NOTED THAT I DID IN FACT PROVIDE INFORMATION ON THE NEW ACCOUNT I WANTED TO BE CHARGED INSTEAD OF THE ACCOUNT THEY HAD ON FILE THE REPRESENTATIVE STATED THAT SHE WAS FILING A DISPUTE ON THE CHARGE AND THAT I WOULD BE CREDITED BACK THE $OVERDRAFT FEE WITHIN BUSINESS DAYS

December 6,
Revdex.com of Eastern MA, ME, RI, & VTDonald Lynch Boulevard, Suite 102Marlborough, MA 01752-
Complaint ID: *** / *** ***
To whom it may concern:
CVS Caremark administers the prescription benefits portion of the health plan for Community
Heath Systems, of which Mr*** *** is a memberThis letter is in response to the correspondence we received from your office on November 22, Thank you for the opportunity to address Mr***’s concern as expressed in Complaint ID: ***
Upon review of Mr***’ complaint we have confirmed the medication in question requires additional authorization in order to consider coverageI have contacted the prescriber’s office in an effort to have another prior authorization completedI was advised that they will not do additional prior authorization requests due to pervious requests being deniedI have contacted the prescriber’s office to initiate the appeals process and we have yet to receive the letter of medical necessity for the appeal
We value Mr*** as a member and we are confident that future service will consistently reflect our commitment to our purpose, “helping people on their path to better health.” Should you or Mr*** have any additional questions or concerns, please do not hesitate in contacting me at ***
Sincerely,
*** ***
Member Advocate

October 19,
Revdex.com
Donald Lynch Boulevard, Suite
Marlborough, MA 01752-
Complaint ID: ***/ *** ** ***
To whom it may concern:
CVS Caremark administers the prescription benefits portion of the health plan for Sprint, of
which Mr*** *** is a memberThis letter is in response to the correspondence we received from your office on October 12, Thank you for the opportunity to address Mr***’s concerns as expressed in Complaint ID: ***
Upon review of this concern we verified that Mr*** was enrolled in the correct prescription benefit plan after his daughter was removed from his coverageThe error occurred when his accumulations and deductible information was not carried over and added to his new planThis error has been corrected and Mr***’s claims are being reversed and reprocessed with the correct informationMr*** has been contacted and informed of this resolutionMr*** was satisfied with this information
We value Mr*** as a member and we remain fully committed to our purpose, “helping people on their path to better health”Should you or Mr*** have any additional questions or concerns, please do not hesitate in contacting me at ###-###-####
Sincerely,
*** ***
Member Advocate

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]I am aware of the new plan implementation and have no problem with that whatsoever. My issue is that Caremark could not get their records straight and every time I order this specialty medication, my account has to be "reviewed" which in turn messes up my insurance. I understand my deductible has AGAIN been met this year for 2017. My complaint was to get your record keeping straight and keep it that way. No further action is needed and/or requested at this time. Thank you
Regards,
*** ***

I find it interesting, that CVS refused to state that we had received notification through mail that they wanted to ship this drug before the drug was ever shipped They failed to state that I had called them and told the before the drug was ever shipped that I did not want that drug and they promised at that time that the drug would not be shipped and that my account was noted at that time that I wanted no further business with them…… Yet they still shipped the med.It is also interesting that in the second complaint I filed with the Revdex.com on this company that no mentioned is made regarding the complaints in the second complaints and that nothing is said about the resolution that I want ALL OF MY CALLS PULLED FOR THE PAST SIX MONTHS AND FORWARDED TO THE CEO FOR HIS PERSONAL REVIEW AND FOR HIM TO GIVE ME A PERSONAL CALL REGARDING THEIR HARRASSMENT AND LACK OF CHARACTER AND INTEGRITY IN DOING WHAT THEY SAID THEY WOULD DO.It is also interesting, that in their response to the Revdex.com complaint they state that my account has been noted and that further contact will not happen Yet in my last conversation with CVS, I was told that while the account was noted for no further contact that they can not guarantee that the notation will prevent this type of same garbage harassment and future orders / prescriptions being sent And, that if they do contact or send a prescription in the future, once again it will be my responsibility to be proactive and that I MUST CALL THEM AGAIN TO HAVE THEM CORRECT WHAT WOULD BE THEIR MISTAKE IN THE EVENT THAT I RECEIVE FUTURE PRESCRIPTIONS THEREFORE… THE RESPONSE CVS HAS GIVEN Revdex.com IS A BUNCH OF GARBAGE GOBBLY GOOP. AND AGAIN, I REQUEST THAT ALL OF MY CALLS FOR THE PAST MONTHS BE PULLED, FORWARDED TO THE CEO FOR HIM TO LISTEN TO PERSONALLY AND WOULD LIKE A RETURN PHONE CALL FROM HIM EXPLAINING TO ME WHY I RECEIVED THE POOR CUSTOMER SERVICE I RECEIVED AND HOW HE PERSONALLY WILL GUARANTEE THAT I WILL NOT RECEIVE FUTURE HARASSMENT FROM CVS
Regards,
*** ***

July 2, Revdex.com serving Eastern Massachusetts, Maine, Rhode Island and Vermont *** *** *** *** *** *** *** ** ***
Complaint ID #*** / *** ***
To whom it may concern:
CVS / caremark administers the prescription benefits portion of the health plan
for *** ***, of which Mrs*** *** is a member This letter is in response to the correspondence we received from your office on June 15, Thank you for the opportunity to address Mrs***’s concerns as expressed in Complaint # ***
Upon review of Mrs***’s concern, we have confirmed that our Mail Order pharmacy dispensed an amount exceeding the prescribed quantity of the medication in question Our office has been in contact with Mrs*** who confirmed she has received our pre-paid mailer and has returned the excess quantity of medication for credit. In the interim, Mrs***’s credit card has been credited in the amount of $and a debit placed on her accountOnce the returned medication is received by our filling pharmacy the debit will be absolved
Additionally, upon review of Mrs***’s interaction with the customer care team; we recognize that there were several opportunities for additional training and coaching for our staffFeedback has been provided to each member of the customer care team with whom Mrs*** interacted
We sincerely apologize for any frustration or inconvenience that Mrs***’s experiencedWe value our members and we are confident that future service will consistently reflect our commitment to our purpose, “helping people on their path to better health.” Should you or Mrs*** have any questions or concerns, please feel free to contact me at ***
Sincerely,
*** ***Member Advocate

It took days to get my medicine and it was wrongThen it took days to get it fixed and get the right medicine I've had innumerable problems with CVS orders in the past

I ordered medicines on 04/25/They were supposed to be delivered On FridayI called and found out they were still processing and would be delivered Monday 05/01/They were notI called back and they said they should be shipped out and that day and they would place an urgent message on the packagingOn Wednesday 05/03/17, they still said not shippedI called back and they said they would call the warehouse and have them shipped out immediatelyFriday, I checked the status online and they were just now getting ready to be shippedThe problem with this is that I not only paid for day shipping on my items at $EACH ITEM, but they are trying to tell me that they only charge it per package and not per itemThen when I asked for my refund on the shipping, they said they won't refund my medicine costs or my shipping and they will get it to me when I canI said this was not acceptableI was leaving 05/05/for a move to Florida and would be on the road for a weekT

MY DOCTOR RECENTLY SUBMITTED A PRESCRIPTION THAT WAS FOR A DAY SUPPLY OF ***I WAS TOLD THAT THIS WAS A TIER DRUG AND THAT I WOULD BE SUBJECT TO A DEDUCTIBLE OF $PLUS $FOR A DAY SUPPLYI TOLD THE OPERATOR THAT I COULD DO THATWHEN I RECEIVED THE PRESCRIPTION IT WAS ONLY TABLETS FOR DAYS.(WHICH I PAID A TOTAL OF $215) I CALLED AND SAID THERE MUST BE AN ERRORAFTER WEEKS OF DISCUSSING THIS WITH THEM THEY SAID THERE WAS NOTHING THEY COULD DO THAT THE ASSOCIATE THAT TOLD ME I WOULD BE GETTING DAYS FOR $WOULD BE RETRAINED AND DISCIPLINEDI OFFERED TO RETURN THE PRESCRIPTION AND FOR THEM TO REFUND THE $THAT I HAD PAID FOR THE PRESCRIPTION,THEY SAID OH WE CAN'T DO THATI SAID WELL THEN SEND ME THE OTHER DAY SUPPLY THAT YOU OWE MEOH WE CAN'T DO THATSO I AM OUT PILLS THAT I PAID FORI AM ON A FIXED INCOME AND NEVER WOULD HAVE AGREED TO $PER PILL FOR A MAINTENANCE DRUG PLUS A DEDUCTIBLE OF $BEING ON MEDICARE/HEATH NET I NO CHOICE

As of Oct1st, 2017, my husband’s employer switched insurance companies from *** *** *** to *** *** On October,1st, I had prescriptions filled for him with our local CVS store CVS is responsible for filing prescriptions with the appropriate company One prescription was properly filed with CVS Caremark which is the new company being used for prescriptions The second prescription was improperly filed with *** On January 15th, 2018, we received a letter from *** stating that we owed them $for a pharmacy payment that occurred after the termination of his enrollment I have printouts from my local CVS verifying that the prescriptions were filled on October 1st
Since we received the notification from ***, I have contacted the Caremark corporate office about twice or three times a month for an update On several occasions they stated that they would address this mistake on their part I am still waiting Last week, I once again called

CVS Caremark would not fulfill order placed by my MD late December so the MD resubmitted exactly the same order and documentation January 4, CVS shipped with a 100% price increase over the and prices previously charged for the same prescriptionI complained vigorously and for my safety, as the order had been charged to the credit card on file, told CVS to remove my credit card number from their systemI was shocked and angered when CVS shipped the same order again and charged my credit cardAt this point I was more than upset and complained to a customer service representative about the fulfillment department's incompetence or duplicityThat sympathetic customer service representative arranged to send me a return label for the second orderI returned both orders at the same timeBoth containers were unopened*** tracking showed that CVS received the packageDiscover card reversed the charges for me after being informed about the details, but CVS Car

I was given a prescription from my doctor for a drug that needed to be compounded because I take it at a very low dose Since CVS is my designated pharmacy through my insurance plan, I called their specialty pharmacy on 3/24/to find out if they could compound my particular drugThe representative said they could I asked her to make sure because it wasn't a common drug or dose, she put me on hold to find out She then assured me they could I checked with her one more time and she said yes, they could do it, I only needed to fax my prescription to them, and she gave me the fax number I asked if it could be emailed, she said no, it must be faxed So I faxed it to them the following day On April 3rd I received a phone call from CVS and was told they could not fill the prescription but they could send it to a compounding pharmacy for me, and I gave them the fax number of The Medicine Shoppe, a compounding pharmacy that assured me that they compound my drug within hours B

I changed one of my medications to GENERIC After informing the company that I could no longer afford "name brand" medication, they purposely filled my next refill with name brand medication, charging my credit card $ After I contacted them, they said they would issue a credit but they couldn't accept the medication back Instead of issuing a credit, they sent the generic medicationThen I had two day supplies of medication Today, I received an email that they have sent me a new order of the same medication, so that's three day prescriptions in less than days, and they have charged my credit card for another $ I am retired with very limited funds and they are just stealing my money The generic refills were suppose to be free for the year