Carmel Joy Baird

HI there [redacted] was credited her deposit, on September 11, 2016. It was returned to her ***.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe credit card company confirmed yesterday that the credit was applied on Oct6, Many thanks to the Revdex.com for all your help getting this issue taken care of
Sincerely,
*** ***

Hello, We thank *** so much for her patience, our accountant has assured us that this refund was processed on October 5, and she has been notified by email of this. We hope that we can connect *** with her loved ones in the future. With Gratitude, Michelle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am satisfied with a refund, only seems to be when they are threatened with media that they will respond accordinglyThe day before another lady did the same on social media and was immediately credited with an e transferThen I was told they can't do that, even tell people it will be 30-days.
Sincerely,
*** ***

my credit card was reimbursed fully this morning, most likely thanks to your team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because:Dear ***I received your letter dated January 3, 2017, today Friday, January 13, 2017.It said I had to respond within daysWhy your letter took days to reach me I don't know, but I am rushing this response back to you. The October date was not the original, but the fifth(Plus they did not rebook me.) The fact that they are denying I contacted them different ways in October (Answering machine, E-Mail, registered letter - which was returned) indicates they are just doing this to appease and deceive the Revdex.com and would not have responded at all if I had not contacted you.These people have had my $for almost exactly two yearsI paid by cheque and that is the way I want to be paid backI can assure you I will not be giving *** * *** *** people any credit card information or I could be losing a lot more moneyI am not going to be taken advantage of again.I am not interested in playing games or begging for my moneyI have told them and you have told them I want a refund and it has not been forth coming.Thank you for your assistance
Sincerely,
*** ***

Hi there, Thank you for your email. Mr *** was moved from his original date of October to accommodate neurologist appointmentsHe was rebooked for the New Year, January 2017. He did not contact the office for a refundBut, we are happy to provide itWe will have someone
contact him in the new year, when the office re-opens, for his credit card information. Thank you, Vanessa

Hi there, My name is Michelle and I have been in charge of Complaint ID ***We were asked to provide to you when a cheque will be sent to Ms***. I have heard back from our accountant that a cheque will be sent no later than August 20, 2017. I look forward
to hearing from you. With Gratitude, Michelle-- From the Office of Carmel Joy BairdMichelle - Customer Service RepresentativeDirect Line: (780) 700-0462Office Line: (780) 964-0927*** ***

Hi there, *** was re-booked to June of 2017, which is within the policies that were emailed to herWe emailed her on Feb 1, to notify her of the changes, and on Feb 4, she emailed to happily accept the new date. That said, when she emailed on Sept 18, requesting a
refund, we reviewed her emailed and processed her refund(cheq #***, for $on Sept 29, 2016) We understood it was a long wait, and with an economy like ours, we're being mindful that our clients may just need to cancel at this time. Thank you***

Hi ***,I also noticed that the latest response from the Baird team was misleadingThis apparent offer for the $course was from a previous message to appease my request for a refundOnce again this offer was to be rescheduled, but never was.Thanks for your time.***---------- Forwarded message ----------From: Carmel Joy Baird Date: Wed, Jun 1, at 11:AMSubject: Fwd: Event: Sonia Choquette & Carmel BairdTo: *** Here you go! ***From the office of Carmel Joy Baird Phone- (780)964-or (780)700-0462Facebook.com/carmeljbairdTwitter: @CarmelJoyBairdSign up for our newsletter today for contest, giveaways and exciting events! www.carmeljoybaird.com---------- Forwarded message ----------From: Carmel Joy Baird Date: Mon, May 9, at 1:PMSubject: Event: Sonia Choquette & Carmel BairdTo: Carmel Joy Baird Hi there, We hope this email finds you doing wellWe are writing to let you know of a decision made this morning to reschedule the Sonia & Carmel weekend. This means the Friday night Open Mediumship Event on June 3rd and the class on June 4th and 5th will be rescheduled. We do have several people in the course that where coming from Fort McMurray and we feel with the state of emergency that Alberta is in, it's best at this time to postpone the weekend to a later dateWe also have several students and Sonia who would be flying into Edmonton and with the uncertainty at this time we feel it's best for all involved to postpone. We are currently discussing dates with Sonia and CarmelThe projected time line is in August or September 2016. Please expect an email from us within - days with the new date. We thank you for your patience and understanding at this time. Please send prayers for Alberta and it's residents. Sincerely, Vanessa *** From the office of Carmel Joy Baird Phone- (780)964-or (780)700-0462Facebook.com/carmeljbairdTwitter: @CarmelJoyBairdSign up for our newsletter today for contest, giveaways and exciting events! www.carmeljoybaird.com

Complaint: ***
I am rejecting this response because: they have offered to rebook my reading and give me a free program called weeks with spiritOr they will give me a refund that they say will take to days to process, which seems a very long timeAll they have to do is refund it to my credit cardI do not want to rebook or take anymore programs from themI just want the refund and I have let them know this
Sincerely,
*** ***

Hello, We thank you so much for bringing ***s request to us, we have also been in communication via email with ***On September 12, we did agree to have a refund processed for ***At that time, her information was sent off to our accountant and *** was notified that refunds can
take up to sixty business days to processOur accountant works out of office and only works part time for us, so his time lines are a bit different than a large retail storeI do know that this is a long time to wait for a refund and promise to do my best to move this along for her. We apologize for any missed calls, as I was away from the country for over a week, a colleague was covering two roles, I have touched base with her to ensure that no calls go unreturned. With Gratitude, Michelle

Hi ***, Ten days ago on January 10, our office sent Mr*** the below email: "Hi ***, I have been asked to reach out in regards to a refund you are asking for through the Revdex.comWe have no issues with providing you a refund as we do see that you are outside of your policies, I apologize if something was missed, we have no requests from you for a refund. I have tried to call your number twice, unfortunately, I am unable to reach you and you do not have voicemail. Please get back to us at your earliest convenience. Love and Light, Michelle"We have had no response or calls from Mr*** since, our office has since tried to reach him by telephone, however, Mr*** does not have an answering machineWe have no problem in providing a cheque for his refund, we just need his mailing information. We look forward to resolving this matter, Michelle

Final Consumer Response /* (2000, 10, 2015/12/21) */
I was contacted by Ms B***, via e-mail, yesterday ad she gave me a gift of additional service for the extensive wait timeI will accept that as compensation for the wait time and consider this matter at an end now
Thank you so much for your
help in finding a resolution
***

To whom it may concern: I have just received a response from Carmel Joy Baird re my email to her wanting to have my funds returned and am forwarding my response in return. I have written you a letter with regard to her readings which you may have already received or should be receiving
shortly.I have been told that a refund will be made available to me.Thank you for allowing me to make a comment on your website with regard to Carmel and also for my being given a forum by way of a letter to you.*** ***

HiI finally received my money backWill never recommend her to anyone.Thanks for your helpSincerely*** ***

Hello, We thank Ms*** for bringing her concerns to usMs*** booked a reading with Carmel for December of 2015, unfortunately, there have been many circumstances that have related to her appointment being movedMs*** has requested a refund for her reading, which we said
she is absolutely entitled too, as we are outside of her policiesShe was notified of our refund policy and her information was sent to our accountant for processingThis refund was agreed too before this complaint was lodged I have looked into the souls purpose reading that Ms*** is referring too, and she is correct, she has not yet received that readingUnfortunately, the team member that handled all of these readings left our team abruptly, and a few things did fall through the cracks, we apologize that this was one of themCarmel will be completing this reading as soon as possible for Ms*** Ms*** signed up for a Facilitators program through our officeBefore applying for this program, the terms and conditions were laid out very clearlyThis program has a strict no refund policyMs***, for various reasons, decided that she would no longer like to move forward with the facilitators program and although our policy regarding refunds for this program is very strict, we empathized with where *** was coming from and she was granted a refund*** was told by the Facilitator Manger she would receive a refund within seven daysUnfortunately, the Facilitators Manger was not aware of our refund policy***’s information was sent to our accountant and he began the refund processAll refunds must be processed and tracked properly I understand her concerns in receiving the refund however, our machines simply do not allow refunds on our end, and it must be processed through his officeAs I stated in my emails to Ms***, I will be doing my very best to get this all sorted out for *** and hope that we can push it along before the sixty-business day mark Thank you, Team Baird

I had a reading booked for myself and a separate one booked for my mom with Carmel Baird. I paid a lot of money for these. When I booked these over the phone, at no time was I told I would not get a refund if the readings were cancelled. Both of our readings were cancelled at the last minute (a day before) and they are refusing to give me a refund even though it has been over a year since they cancelled them, all they said is I can have a credit. There are COUNTLESS reviews from people having the same issue. However, Carmel keeps taking people's money and booking courses, yet she does "not have time" to do the readings that were already booked. I want my money back. I want nothing to do with this dishonest company. Such a let down after watching her show. I thought she was a good person but was definitely wrong.

Complaint: [redacted]
I am rejecting this response because:When I initially booked my session, I was told it would be a one year to one and a half year wait. It has now been 2 1/2 years and I still have not received this service. This was a lot of money I put up. This is money I can use for other bills.Michelle keeps talking about all these "policies." At no time, even when I booked the session was I informed of any of these. Absolutely nothing was brought up with me regarding this and it definitely was not discussed. Michelle keeps talking about "selling my spot" which is ridiculous! [redacted] I have experienced such horrible service. [redacted] I am extremely upset about my whole experience with this. I am requesting my money back, and honestly it shouldnot take months and months to refund!!!
Sincerely,
[redacted]