Carmel Joy Baird

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, I have looked into the communication with Ms. [redacted] - The course of Sonia & Carmel was gifted to Ms. [redacted], after notifying her that we were unable to reimburse her for her travel costs incurred, as we were very aware that things did not go as planned with her appointment. The event was rescheduled as at the time, we opened River Lane Ranch to victims of the Fort McMurray Fires. Ms. [redacted] was sent an email with the new date for this event, which was held in December of 2016. Unfortunately, during this time, we received emails from Ms. [redacted] in regards to another gift we had given her called Seven Weeks with Spirit. For privacy reasons, we are unable to share the details of her readings or program. However, she was very unhappy with the gift she was receiving, and at that time we decided that this program was no longer serving her in the right way. We do know that each person needs to find the right healer, teacher and medium for them and sadly, based on the emails we received from Ms. [redacted], we are not the team for her. As a team, we reached out to notify Ms. [redacted] that we would not be able to move ahead with that program based on her feedback. We never did receive a response from Ms. [redacted] after notifying her of the December event for Sonia & Carmel. With Gratitude, Michelle

Hello,  We are so sorry that [redacted] did not receive a response from our office in a timely manner, we have been working through our emails as fast as we possibly can. I have been in touch with [redacted], and it seems that she was just looking for confirmation for her upcoming appointment on...

Monday. We look forward to connecting her with her loved ones.  With Gratitude, Team Baird

Good Morning, We are truly sorry that Miss. [redacted] had not received the cheque that was mailed to her on March 22, 2017. Unfortunately, I had not heard of the discrepancy from [redacted] until today, April 25, 2017 or it would have been rectified much earlier. I received an email from her at 8:58...

AM to which I promptly replied at 9:08 that we would be happy to stop payment on this cheque and issue a refund to her credit card. [redacted] purchased this reading during a 50% off sale and the cheque that was sent out was reflective of the price that she paid for $262.50. Within 8:58 and 9:14 this morning [redacted] has filed this Revdex.com complaint, as I mentioned in my correspondence to her this morning we are more than happy to take care of this issue today as she should have received her cheque some time ago. We always encourage our clients to let us know if there is a problem with the mail as it is not always reliable. We never want our clients to feel like they are being taken advantage of, [redacted] was very patient with us after the passing of Carmel's mother and we were very apologetic that we were unable to have her reading completed because of this.I will be continuing to communicate with [redacted] today via email. With Regards, MichelleCustomer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  regardless of where your accountants office is he works for you.   I know of no business that takes any more than 5 working days for a refund   Especially when it is a credit card.   
Sincerely,
[redacted]

Hi there, We thank [redacted] so much for bringing her concerns to our attention, refunds through our accountants office are processed generally within 60 business days, we do see that there has been a delay with [redacted]'s refund and I am working with our accountant to come to a resolution for...

[redacted] as soon as possible. With Gratitude, Michelle

HI there  [redacted] was credited her deposit, on September 11, 2016. It was returned to her [redacted].

We thank [redacted] for bringing this to our attention, we are happy to say that our accountant was able to refund her today. We apologize for the delay and we do hope that in the future we can connect [redacted] with her loved ones.  With Gratitude, Team Baird

Hello, We thank [redacted] for reaching out to us with her concern regarding her mom's appointment. Her mom' appointment was rescheduled in error as we have a new member on our Customer Service team. Unfortunately, this Revdex.com complaint was filed before we were able to notify [redacted] that her appointment...

was going ahead as scheduled. [redacted] has had her reading on Monday and we are told that she enjoyed it very much. We always ask that our clients give us the opportunity to look into issues and respond to initial emails as we are always able to come to a resolution. With Gratitude, Team Baird

Good Afternoon, We are very sorry that Miss. [redacted]'s appointment needed to be rescheduled, it is never our intention to disappoint a client, or to make them wait. Miss. [redacted]'s appointment was originally booked for July 20, 2016 and after the passing of Carmel's mother, we needed to...

shift her entire calendar to allow her time to be with her family and go through the grieving process. Miss. [redacted]'s second appointment was also cancelled because of health issues, we stand by our word that we would rather our clients are unhappy about having their reading moved, rather than be unhappy about an inadequate reading. Carmel needs to be 100% mind and body to connect with the other side, and deliver the messages that [redacted] had been waiting for from her loved ones. Unfortunately, we did not have opportunity to sort this out with [redacted] and get her rescheduled before July 20, 2016 before this Revdex.com complaint and Social Media posts were made. I, and all of Team Baird truly want what is best for our clients and are happy to talk through these situations, as we know tensions can be high when waiting to connect with your loved ones. [redacted] has been refunded for her reading, we do always encourage our clients to come to us first with their requests, it may take a day or two for a response as we are a small office, but we will always do my best to make the situation right for the client. With Gratitude, [redacted]Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. A refund was issued. Thank you for your assistance with this matter.
Sincerely,
[redacted]

I have looked into and reviewed the order that Ms. [redacted] is referring too and I do see that there was a human error on the automatic receipt that was sent out, when Ms. [redacted] was notified of the mistake she was very understanding. The second time Ms. [redacted] reached out it was because the reading...

was three days late from the projected due date. It is never our intention to make clients wait or to disappoint them, however, Carmel had spent some time at doctors appointments and this had put us behind a few days. While we understand that due dates are very important, we also believe in the integrity of our clients readings, if Carmel is not at her best, we would rather delay the reading instead of providing a reading that may not meet our clients expectations and our standards. Ms. [redacted] was provided her reading on February 23, 2017 @ 4:08 PM, I have also refunded this order totalling $26.25 to her original payment method which will be posted to her account in 5 - 7 business days. I will also be reaching out to Ms. [redacted] personally to see what we an do to make this a better experience for her next time. We do truly appreciate Ms. [redacted] bringing this to our attention, and have implemented a better communication system moving forward. Sincerely, Michelle - Customer Service Representative

We thank [redacted] for reaching out to us and allowing us to make this right with her, [redacted] has been refunded today and we hope that we can connect her with her loved ones in the future. With Gratitude, Team Baird

[redacted]Hi there, We are currently away on Christmas break, but are happy to contact the client upon return to the office in January, as she is past her policy terms. [redacted] We are sorry for the inconvenience. Thank...

youVanessa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me upon receipt of my refund.  I only wish for the matter to be settled and I do wish Carmel and Team Baird well.  I was feeling at a loss regarding the refund process as I have not experienced such with other companies but am trying my best to be patient in the process.   
Sincerely,
[redacted]

Hi There, We thank Ms. [redacted] for her patience while our accountant was processing her refund. Due to the unforeseen circumstances Carmel has been facing, we did have to move Jolene's appointment and are truly sorry. Ms. [redacted] was refunded on February 02, 2018 in full. We apologize, as...

it seems she did not receive notification of this refund before filing this complaint. With Gratitude, Team Baird

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you for all your assistance, I appreciate it.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have receieved an email from Michelle informing me that she has put a cheque in the mail for me on Monday, August 20. I will email Michelle once I receive the cheque to let her know, and then hopefully this matter will be closed. If I do not receive a cheque as promised with in the next week or 2, I will be contacting Revdex.com again as well as making a claim in small claims court.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I called the office of Carmel Joy Baird and left a message on October 24th after I received an email saying the appointment would have to be moved again.   I received another email asking me to contact them to reschedule on the 27th.  It wasn't until I responded on the 27th saying I had contacted the Revdex.com that I got an email back saying it was an error and the appointment would be kept.  The service has been provided now and it is complete, but in no way do I think that this business deserves to be backed by the Revdex.com.  They are very unprofessional and every email had a different excuse as to why they needed to move my appointment.  I would be happy to provide you with these email excuses if you would like.  But as for my case it has been resolved.  Please let me know if you need me to do anything to close it.  But please follow up with the other cases as it's a lot of money to pay to get the run around.  Thanks for getting them moving and helping me get the service I paid for 2 years ago.
Sincerely,
[redacted]