Hello ***,I sincerely apologize for the issue with re-sending your transcriptI have requested that another copy of your transcript be mailed out via USPS Priority mail.Another copy of your transcript was mailed out on 9/26/to the following address:NFA ProgramAttn: Jennifer P [redacted] - Mail Code [redacted] * *** [redacted] Transcript was sent out USPS Priority Mail.USPS Priority Tracking Number: [redacted] Please let me know if you have any other questions or concerns.Kind Regards,Diane
Hello ***I apologize that you did not receive your transcriptI responded directly on the support ticket you submitted to Parchment with the following informationI have requested that another copy be sent out today via Fed Ex overnight deliveryTracking
#***Please visit www.fedex.com to track your package.You should receive this tomorrow, 1/8/16.Please let me know if you have any other questions or concerns.Kind Regards,Diane
Hello Ms*** ***,We apologize for the inconvenience you have experienced*** High School's webpage with instructions on ordering transcripts, ***, mentions "Turn around time hours from the approval
date." Unfortunately, they did not approve your order until 7/6/They also uploaded the transcript that day and we sent it out via overnight delivery which arrived on 7/7/2015.Parchment student support request *** placed by *** *** addressed the need for the school to approve the order and upload the transcript, reply sent on July 2nd: "Dear ***, Your order has been submitted to your sending school, and now they need to review itOnce they approve your order, they will upload your transcript to our system so that we can get it to its destinationOr, if they are printing it themselves, they will send your transcriptIf there is a problem with your order, they will let you know.Unfortunately, there is nothing we can do on our end to speed up the processYou should contact your school to let them know that you are waiting for them to process your orderIf they need any help, they can contact us at any time."Please contact us if we can be of any further assistance.Kind regards,Parchment Member Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The following response was submitted via Support Ticket #***
Hello Maria, I sincerely apologize that you have experienced problems with the delivery of your transcriptI am having another copy shipped out today via *** ** overnight delivery so that you will receive it
Tuesday, 6/21/16.Tracking # *** *** *** Kind Regards, Diane
Hello,Here are the details regarding this specific order placed by *** ***:1) The original order, ***, was placed by student *** *** *** on 08/18/and the incorrect transcript belonging to a different *** *** was matched to the student's order when
being processed by the parent campus on behalf of *** *** *** - *** ***, on 08/19/and was delivered by Parchment on 08/19/2015.2) The student emailed the Parchment Student Support system at 4:PM MST on 08/27/advising of the error and the ticket was escalated to the Member Support team within minutes and the student was emailed minutes later advising that we would address this issue as soon as possible.3) Earlier today, 09/01/2015, I reset *** *** order, ***4) I then contacted the parent campus fulfilling orders on behalf of the sending school, *** *** *** - *** ***, advising of the incorrect transcript delivered on behalf of MsJones5) The parent campus promptly uploaded and matched the correct transcript to the correct *** ***.6) The correct transcript was delivered and is now available for downloading by representatives at the University of *** - *** ***.7) I contacted *** *** via email to apprise her of the successful re-delivery of the correct transcript order, *** and she requested a credit for the transcript order.8) A transcript credit of $20.00US was placed in the correct *** ***' Parchment student account and this credit is valid for any future transcript orders that she may place.Please let us know if we can be of further assistance or clarification.?Kind Regards,***Parchment
We were sorry to see that the student had any difficulties with our website or experiences with the sending school for the documents requested.If a school signs up to use the Parchment Exchange program but does not tell us that they no longer wish to participate then we have no way of
knowing of their new lack of interest This will cause students who attend the school to see the option to order transcripts from that school until the school tells us that they no longer wish to use the Parchment Exchange program.We did receive the requests from the student for support and have refunded any fees that they requested to have returned.We are hopeful that the school will let us know if they do not wish to participate as we would not be able to discontinue a school's account at the request of a student.I was also sorry to hear that there was any confusion about the status of the order along the way Definitions for any of our statuses are available at our support website of *** We encourage any student with questions or inquiries to either use the search tools for more assistance, or submit a ticket at which point we will be happy to help them with any questions they have, which it appears now that the student has done.Please do let us know if there is any other help we can provide and we will be pleased to assist wherever possible.Thank you.Parchment Member Support
We are truly sorry for any inconvenience the processing delay may have caused to MsMcnubeThis document has now been resent via FedEx for International delivery at no additional charge to the address below:
*** *** ** *** *** ***
*** *** ***, *** *** South Africa
Standard delivery time is normally 10-business daysThe FedEx tracking number is ***You can track the delivery of this document by going to: https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=***&locale=en_U...⇄ />
Please be aware that it can take up to hours for the tracking information to become available on their websitePlease contact us if you need any further assistance.
Kind regards,
Jennifer
I apologize for the inconvenience and we will be happy to refund the *** charge for this order.The reason this occurred is that Parchment does not have your records, we rely on the school to send the transcript to us once you have placed the orderOnce the school has sent the transcript
we are able to print the document and send it outIn this case once the school had sent the document on 9/16/we sent it out that same day as an overnight delivery.If you have any further questions or concerns please feel free to contact us at support.parchment.com
Hello RevDex.comIn regards to this issue we have worked with the customer to try and resolve the issueThe original document was sent out via *** International on 04/06/2015 which can take a long period of time to reach it's destinationOn 6/04/2015 we
resent the document via *** International because the customer stated the document never arrivedToday 8/17/the document will be resent once again via *** International which will have a tracking number of ***The *** delivery option is available to the customer when orderingWe have provided this service for free as the document failed to reach its destination times prior.Because of FERPA regulations we cannot alter the address once the order has been placeEach time the customer told us the document did not arrive we confirmed with the customer that the mailing address given in the order was correct.We have responded to every unique ticket however with the long turn around time for *** International mail it is extremely important that the address we are given is correctSince the *** International package is tracked the customer will know if there is any issue with it's delivery.Kind Regards***Parchment, inc
Hello H***,
I sincerely apologize for the delayed response of your support ticketsI do show that your high school has now uploaded your transcript to us and we were able to deliver your transcript today, June 27thI have issued a refund for your requests
as requested.
Please let me know if you have any other questions or concerns
Kind Regards,
***
This company has the worst customer service I've ever experienced Scholarship money is riding on these transcripts being sent properly and they will not solve the problem No phone number on the customer support link is bad business Get around this service if at all possible
I wished that I had looked up Parchment's reviews before ordering my transcriptsOn November 8, I placed an order, and here we are January 4, almost two months from the date that I ordered my transcripts and my school still has not received them! I contacted Parchment through email three times, but when I was not satisfied with their "solution" and emailed them back, it took them anywhere from hours up to a full business day later before respondingThe bottom line is that they have terrible customer serviceI will not use Parchment's services againI strongly advise anyone wanting to order transcripts to use National Student Clearing House and not Parchment!
I have had the same experience as all of the above reviews It is disgusting that this company is involved in anything that has to do with higher education They are unintelligent, unscrupulous, unmotivated, unreliable All things that colleges are NOT looking for in a candidate for admission I think the important question is how smart people were convinced to purchase this service We all need to complain to our schools and put this company out of business
Hello ***,I sincerely apologize for the delay in processing your transcriptsThere was a technical issue that has now been resolvedYour transcripts were mailed out to your delivery destinations from our offices in *** ** on 12/12/Normally, U.SMail takes
between 3-business days for deliveryI also show that you have received your electronic copy of your transcript and have successfully downloaded.Please let me know if you have any further questions.Kind Regards,***
In response too the letter sent to us on 2/25/regarding complaint ID #*** submitted by Mr*** ***I am stating the following:
I acknowledge Mr***s dissatisfaction with the day dry aged Rib eye he ordered from Carnevor
I acknowledge Mr***s Accusation that we did not bring him the day dry aged Rib eye that he ordered at Carnevor
I am stating that we did, in fact, bring him the day dry aged Rib eye winch he ateI have investigated, and verified that Mr*** did indeed received the day dry aged Rib eye, he ordered and cooked to his DesireBecause of his complete dissatisfaction of the steak I will be Reimbursing him the full amount of $plus taxThis is, in no way confirming that Mr*** received the wet aged Rib eye, Like he states7,.Carnevor stands 100% behind its Service, Products and Integrity for all our Guests
Thank you Ms***, for your Guidance thru this ProcessPlease contact me if you require any additional information
*** ***
Milwaukee StGeneral Manager of OperationsC/O Carnevor Steakhouse*** ** *** ***
*** ** ***
*** ***
*** ***
We truly apologize for any inconvenience this may have caused Mrs***Upon review, there was a known defect that was affecting the order from being processed on our endAt this time, the issue has been resolved, the order has been successfully resubmitted, and deliveredShould you need
any further assistance, please don’t hesitate to contact us again
*** *** | Member Support Specialist
Direct: *** (Ext***)
Ticket #***
Hello *** and ***, I apologize, but Parchment does not offer phone support at this timeI can help assist you with your transcript orderI show that the high school has not yet approved and processed the requestAfter you place your request on
Parchment, it is sent to the high schoolThe school then needs to approve the requests and upload the transcript information to us so that we can deliverI have copied the high school on this support ticket to ask if they can promptly process your transcript requestsAs soon as they provide us with the transcript information, we will deliver your transcript to your Parchment account and email address as ordered.I show that the school has not responded to the transcript requestsPlease reply to the support ticket that I sent on 11/17/I would be happy to issue a refund to your credit card if you incurred a fee for placing the requestsYpsilanti Community High School Student: *** *** Class of DID# T*** * *** Please let me know if you have further questionsKind Regards,
Diane
Was not able to deliver services paid forThey need a serious adjustment to their system to rule out services that they are incapable of completingWhy offer and charge for a service that is % impossible for them to do?
Can not log on, call the phone number and no one answers just a recording stating you have to go to their website for support. I think they charge the minimal amount and most people will just forget about it and that's how they make their money. I have emailed them over and over and I keep getting an automatic reply that states I have never responded, just reply to this email so we know you still have a problem and no matter how many times I reply I get the same thing. I will turn this into my credit card company as a fraudulent charge due to the goods never being sent. I finally went to the school and got the transcript and mailed it myself and it was the cost of the stamp to mail it.
Hello ***,I sincerely apologize for the issue with re-sending your transcriptI have requested that another copy of your transcript be mailed out via USPS Priority mail.Another copy of your transcript was mailed out on 9/26/to the following address:NFA ProgramAttn: Jennifer P [redacted] - Mail Code [redacted] * *** [redacted] Transcript was sent out USPS Priority Mail.USPS Priority Tracking Number: [redacted] Please let me know if you have any other questions or concerns.Kind Regards,Diane
Hello ***I apologize that you did not receive your transcriptI responded directly on the support ticket you submitted to Parchment with the following informationI have requested that another copy be sent out today via Fed Ex overnight deliveryTracking
#***Please visit www.fedex.com to track your package.You should receive this tomorrow, 1/8/16.Please let me know if you have any other questions or concerns.Kind Regards,Diane
Hello Ms*** ***,We apologize for the inconvenience you have experienced*** High School's webpage with instructions on ordering transcripts, ***, mentions "Turn around time hours from the approval
date." Unfortunately, they did not approve your order until 7/6/They also uploaded the transcript that day and we sent it out via overnight delivery which arrived on 7/7/2015.Parchment student support request *** placed by *** *** addressed the need for the school to approve the order and upload the transcript, reply sent on July 2nd: "Dear ***, Your order has been submitted to your sending school, and now they need to review itOnce they approve your order, they will upload your transcript to our system so that we can get it to its destinationOr, if they are printing it themselves, they will send your transcriptIf there is a problem with your order, they will let you know.Unfortunately, there is nothing we can do on our end to speed up the processYou should contact your school to let them know that you are waiting for them to process your orderIf they need any help, they can contact us at any time."Please contact us if we can be of any further assistance.Kind regards,Parchment Member Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The following response was submitted via Support Ticket #***
Hello Maria, I sincerely apologize that you have experienced problems with the delivery of your transcriptI am having another copy shipped out today via *** ** overnight delivery so that you will receive it
Tuesday, 6/21/16.Tracking # *** *** *** Kind Regards, Diane
Hello,Here are the details regarding this specific order placed by *** ***:1) The original order, ***, was placed by student *** *** *** on 08/18/and the incorrect transcript belonging to a different *** *** was matched to the student's order when
being processed by the parent campus on behalf of *** *** *** - *** ***, on 08/19/and was delivered by Parchment on 08/19/2015.2) The student emailed the Parchment Student Support system at 4:PM MST on 08/27/advising of the error and the ticket was escalated to the Member Support team within minutes and the student was emailed minutes later advising that we would address this issue as soon as possible.3) Earlier today, 09/01/2015, I reset *** *** order, ***4) I then contacted the parent campus fulfilling orders on behalf of the sending school, *** *** *** - *** ***, advising of the incorrect transcript delivered on behalf of MsJones5) The parent campus promptly uploaded and matched the correct transcript to the correct *** ***.6) The correct transcript was delivered and is now available for downloading by representatives at the University of *** - *** ***.7) I contacted *** *** via email to apprise her of the successful re-delivery of the correct transcript order, *** and she requested a credit for the transcript order.8) A transcript credit of $20.00US was placed in the correct *** ***' Parchment student account and this credit is valid for any future transcript orders that she may place.Please let us know if we can be of further assistance or clarification.?Kind Regards,***Parchment
We were sorry to see that the student had any difficulties with our website or experiences with the sending school for the documents requested.If a school signs up to use the Parchment Exchange program but does not tell us that they no longer wish to participate then we have no way of
knowing of their new lack of interest This will cause students who attend the school to see the option to order transcripts from that school until the school tells us that they no longer wish to use the Parchment Exchange program.We did receive the requests from the student for support and have refunded any fees that they requested to have returned.We are hopeful that the school will let us know if they do not wish to participate as we would not be able to discontinue a school's account at the request of a student.I was also sorry to hear that there was any confusion about the status of the order along the way Definitions for any of our statuses are available at our support website of *** We encourage any student with questions or inquiries to either use the search tools for more assistance, or submit a ticket at which point we will be happy to help them with any questions they have, which it appears now that the student has done.Please do let us know if there is any other help we can provide and we will be pleased to assist wherever possible.Thank you.Parchment Member Support
We are truly sorry for any inconvenience the processing delay may have caused to MsMcnubeThis document has now been resent via FedEx for International delivery at no additional charge to the address below:
*** *** ** *** *** ***
*** *** ***, *** *** South Africa
Standard delivery time is normally 10-business daysThe FedEx tracking number is ***You can track the delivery of this document by going to:
https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=***&locale=en_U...⇄ /> Please be aware that it can take up to hours for the tracking information to become available on their websitePlease contact us if you need any further assistance.
Kind regards,
Jennifer
I apologize for the inconvenience and we will be happy to refund the *** charge for this order.The reason this occurred is that Parchment does not have your records, we rely on the school to send the transcript to us once you have placed the orderOnce the school has sent the transcript
we are able to print the document and send it outIn this case once the school had sent the document on 9/16/we sent it out that same day as an overnight delivery.If you have any further questions or concerns please feel free to contact us at support.parchment.com
Hello RevDex.comIn regards to this issue we have worked with the customer to try and resolve the issueThe original document was sent out via *** International on 04/06/2015 which can take a long period of time to reach it's destinationOn 6/04/2015 we
resent the document via *** International because the customer stated the document never arrivedToday 8/17/the document will be resent once again via *** International which will have a tracking number of ***The *** delivery option is available to the customer when orderingWe have provided this service for free as the document failed to reach its destination times prior.Because of FERPA regulations we cannot alter the address once the order has been placeEach time the customer told us the document did not arrive we confirmed with the customer that the mailing address given in the order was correct.We have responded to every unique ticket however with the long turn around time for *** International mail it is extremely important that the address we are given is correctSince the *** International package is tracked the customer will know if there is any issue with it's delivery.Kind Regards***Parchment, inc
Hello H***,
I sincerely apologize for the delayed response of your support ticketsI do show that your high school has now uploaded your transcript to us and we were able to deliver your transcript today, June 27thI have issued a refund for your requests
as requested.
Please let me know if you have any other questions or concerns
Kind Regards,
***
This company has the worst customer service I've ever experienced Scholarship money is riding on these transcripts being sent properly and they will not solve the problem No phone number on the customer support link is bad business Get around this service if at all possible
I wished that I had looked up Parchment's reviews before ordering my transcriptsOn November 8, I placed an order, and here we are January 4, almost two months from the date that I ordered my transcripts and my school still has not received them! I contacted Parchment through email three times, but when I was not satisfied with their "solution" and emailed them back, it took them anywhere from hours up to a full business day later before respondingThe bottom line is that they have terrible customer serviceI will not use Parchment's services againI strongly advise anyone wanting to order transcripts to use National Student Clearing House and not Parchment!
I have had the same experience as all of the above reviews It is disgusting that this company is involved in anything that has to do with higher education They are unintelligent, unscrupulous, unmotivated, unreliable All things that colleges are NOT looking for in a candidate for admission I think the important question is how smart people were convinced to purchase this service We all need to complain to our schools and put this company out of business
Hello ***,I sincerely apologize for the delay in processing your transcriptsThere was a technical issue that has now been resolvedYour transcripts were mailed out to your delivery destinations from our offices in *** ** on 12/12/Normally, U.SMail takes
between 3-business days for deliveryI also show that you have received your electronic copy of your transcript and have successfully downloaded.Please let me know if you have any further questions.Kind Regards,***
In response too the letter sent to us on 2/25/regarding complaint ID #*** submitted by Mr*** ***I am stating the following:
I acknowledge Mr***s dissatisfaction with the day dry aged Rib eye he ordered from Carnevor
I acknowledge Mr***s Accusation that we did not bring him the day dry aged Rib eye that he ordered at Carnevor
I am stating that we did, in fact, bring him the day dry aged Rib eye winch he ateI have investigated, and verified that Mr*** did indeed received the day dry aged Rib eye, he ordered and cooked to his DesireBecause of his complete dissatisfaction of the steak I will be Reimbursing him the full amount of $plus taxThis is, in no way confirming that Mr*** received the wet aged Rib eye, Like he states7,.Carnevor stands 100% behind its Service, Products and Integrity for all our Guests
Thank you Ms***, for your Guidance thru this ProcessPlease contact me if you require any additional information
*** ***
Milwaukee StGeneral Manager of OperationsC/O Carnevor Steakhouse*** ** *** ***
*** ** ***
*** ***
*** ***
We truly apologize for any inconvenience this may have caused Mrs***Upon review, there was a known defect that was affecting the order from being processed on our endAt this time, the issue has been resolved, the order has been successfully resubmitted, and deliveredShould you need
any further assistance, please don’t hesitate to contact us again
*** *** | Member Support Specialist
Direct: *** (Ext***)
Ticket #***
Hello *** and ***, I apologize, but Parchment does not offer phone support at this timeI can help assist you with your transcript orderI show that the high school has not yet approved and processed the requestAfter you place your request on
Parchment, it is sent to the high schoolThe school then needs to approve the requests and upload the transcript information to us so that we can deliverI have copied the high school on this support ticket to ask if they can promptly process your transcript requestsAs soon as they provide us with the transcript information, we will deliver your transcript to your Parchment account and email address as ordered.I show that the school has not responded to the transcript requestsPlease reply to the support ticket that I sent on 11/17/I would be happy to issue a refund to your credit card if you incurred a fee for placing the requestsYpsilanti Community High School Student: *** *** Class of DID# T*** * *** Please let me know if you have further questionsKind Regards,
Diane
Was not able to deliver services paid forThey need a serious adjustment to their system to rule out services that they are incapable of completingWhy offer and charge for a service that is % impossible for them to do?
Can not log on, call the phone number and no one answers just a recording stating you have to go to their website for support. I think they charge the minimal amount and most people will just forget about it and that's how they make their money. I have emailed them over and over and I keep getting an automatic reply that states I have never responded, just reply to this email so we know you still have a problem and no matter how many times I reply I get the same thing. I will turn this into my credit card company as a fraudulent charge due to the goods never being sent. I finally went to the school and got the transcript and mailed it myself and it was the cost of the stamp to mail it.