On 09/07/2014 the student placed a request for two transcripts from his school which approved the requests on 09/23/2014 and delivered out of our system on 09/24/2014. One was emailed to [redacted] and the other was sent via USPS to the following address:[redacted]...
[redacted]
[redacted]We sent several emails to the address listed through out the 30 days that the link was available to click. We have issued a refund for the electronic transcript request that was unopened.Thanks,[redacted]
I've ordered 2 high school transcripts for a job interview. I can't download them. The school I attended only gives out transcripts through Parchment so I'm completely stuck. I've tried to reach out several times but they do not post a customer service phone number and their contact form does not get responded to (they even send out an email to let you know the comment you submitted does no go to the cue). Horrible customer service and miserable website.
Information had been requested from the student on 07/15 from the initial ticket submitted on 6/27 (#72428) and we had received no response. The second ticket from the student was submitted on 7/29 (#78492) and resolved with her orders being cancelled since the student was able to have them...
sent directly from the school, and a $10 refund being issued to the student:Date: [redacted]Transaction ID: [redacted]Payment Method: [redacted]Amount: USD (10.00)Customer Name: [redacted]
After communicating with the parent/student, even though Parchment did mail out the transcript from [redacted], they also contacted the school directly to have another copy sent to their delivery destination. Parchment has issued a refund in the amount of $5.00 for this transcript request to the parent/student today. We have also communicated this directly to the student. Please let us know if you have further concerns.
Thank you.
Hello Revdex.com,On 06/17/2015 Muriel submitted a request for her GED Diploma to be sent. The order was fulfilled and the document was sent out. Based on the time stamp this would have been mailed on 6/18/2015 to the address given in the order via [redacted].On 08/05/2015 Muriel...
submitted a request for her GED Diploma to be sent. the order was fulfilled and the document was sent out. Based on the time stamp this would have been mailed on 8/06/2015 to the address given in the order via [redacted].Unfortunately we do not have any control over the mail once it has been given to the Post Office. Because [redacted] does not provide tracking information for standard mail we cannot track its delivery. Further more due to FERPA regulations we cannot alter the details of an order once it has been placed.I have resent her documents via [redacted] Priority and should arrive in 5 to 7 business days. The documents will be prepared and mailed tomorrow, 8/20/2015. I have also refunded one of the orders since this was a duplicate document request as a courtesy to Muriel.Kind Regards[redacted]Parchment, inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello [redacted],
I apologize that you experienced problems with logging into your account to track your GED request. I have requested that a password reset be sent to your email address.
I show that your GED diploma was mailed out on 7/19/16 to the following...
address:
[redacted]
Please note that delivery can take up to 5-7 business days.
This is the response on the customer's support request #[redacted], submitted yesterday, 8/2/2015, which is not during our hours of operation:Hello [redacted],We greatly apologize for the response you received on your previous support request, #[redacted].The sending colleges make the...
decisions about refunds and replacement orders, so please reach out to [redacted] and [redacted] Community College. Normally they process refunds themselves. On rare occasions, if they are unable to, they instruct us to process them, handled by an escalation team.[redacted] has a Receive account and does successfully receive electronic transcripts through that account. When you selected your recipient, you selected or type in the email address: [redacted].[redacted].[redacted]. I do not see an email address formatted like that anywhere on [redacted] admissions pages, so it is possible they did not receive it at all. The two email addresses I see which go to their Receive account are [redacted].[redacted].[redacted] and [redacted].[redacted].[redacted]. That said, I would use whichever delivery method they recommend, so if you talked to someone at [redacted] who advised you to have your transcripts mailed, then I would follow their preferences.Again, we greatly apologize for the inaccuracy of the previous response to your request. Please let us know if we can be of any further assistance.Kind regards,[redacted]
I apologize, but we do not have a record of any correspondence with this student as the student would have contacted GED.com and spoke to their customer service representatives. For further assistance, please contact...
Hi [redacted]
I show that a response to Support Ticket #[redacted] reflects the following solution.
A refund has been issued to your credit card on 1/4/16. Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (10.00) Customer Name:...
[redacted] Please let us know if you have any further questions. Kind Regards,
Hello Ms. [redacted],Here is a quick summary of the events this week with regard to your order:1. You placed your order for a transcript to be sent from [redacted] University to email address [redacted].[redacted].[redacted] on Monday, August 10th. 2. [redacted] received the notification...
and uploaded your transcript data to Parchment the same day. 3. Parchment processed the transcript data and generated a secure, official electronic transcript.4. Parchment sent the delivery email to [redacted].[redacted].[redacted] in less than three hours total. This process quite often takes multiple business days to complete.5. You submitted support request #[redacted] on our website one day later, approximately 24 hours after the order was placed. Our website includes a Help Center with guides, video tutorials, and help topics for students and school administrators.6. One of our student support representatives received your email and escalated your support request in less than 15 minutes.7. You emailed us twice more, requesting an update and demanding a refund.8. One of our escalation team members called you by phone and closed your support request with a summary of the steps taken. 9. The delivery email was re-sent on 8/12 and the "download counters" were reset as well to ensure that the recipient would have plenty of opportunities to download the file to more than one computer if necessary.10. An individual from the sending school re-sent the delivery email and reset the download counters again today, 8/3/2015.[redacted] Technical College has multiple full-featured Parchment Receive accounts for different campuses, including one for [redacted]. I have reached out to Mr. [redacted] and offered assistance with downloading your transcript. We will follow up with Mr. [redacted] to ensure that your transcript is delivered.Kind regards,[redacted]
The original order was placed on 9/22/16 (DID # [redacted]) was sent to the destination selected by the student that same day. They had chosen to send that document to Laureate Education’s Parchment Receive account. The receiving institution has not yet downloaded the document. The document can...
still be accessed by an admin at the institution and downloaded directly from the History tab within their account using DID # [redacted] The second order was placed on 10/19/16 (DID # [redacted]) and was mailed out to the following address on 10/20/16.
[redacted] [redacted]
[redacted]
I went ahead and initiated a refund for these orders as a courtesy for the student. It appears that the student submitted a ticket on 11/1/16 around 11:30 am PST and our student support responded about an hour later. They offered a resend of the paper document (if the student could confirm the mailing address) and advised on where the eTranscript was sent. I will reach out to the student by the phone number provided in the details of this ticket to let them know about the refund. I will also offer to resend the mailed document via [redacted] priority (to include a tracking number) and walk student through how they can have the receiving institution download the document.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I'm confused on what you have submitted? Is it your opinion that we did receive the correct steak and you are accusing me of lying?
This is from the person that I had dinner with:
I agree.
[redacted]
SofNuTek LLC
On Feb 6, 2015, at 7:36 AM, [redacted].com> wrote:
There are 2 ribeyes. One for $40 or so
and the one we ordered. Ours was $72. It should be like a tuna
filet. Cut with a fork and tender like a firm fish. That is 60 day
aged steak.
I am very disappointed with parchment. They don't take value in the customer service. I paid them for services and they treated me with disrespect. They didn't deliver my transcript the right way and it was late. I had to speak to a recording, no real people to talk to about issues. It takes them a long time to respond to emails , and when they do respond they don't address your concerns. I am very disappointed with the terrible service I received. It you have another option don't do business with parchment.
Hi [redacted] background-color: rgb(254, 254, 253);">I reopened this support ticket and reviewed your order. It appears that your document was sent out on 8/10/2016 via FedEx for Overnight delivery. I am showing that the document has since been successfully delivered to the address below: Relay Graduate School of Education Office of Enrollment Services [redacted]
[redacted]
[redacted]
The tracking number for this document is [redacted]. You can view the delivery details by going to: [redacted]Also, due to the delivery delay, I have issued a refund of $32.75 back to your credit card for this order. Please allow 3-5 business days for the funds to be returned to your account. Again, we truly apologize for inconvenience this may have caused. Please contact us if you need any further assistance.
Per instruction from my college, I submitted a request to Parchment to send an official transcript to a certification organization for me. After two weeks the organization had not received the transcript. I contacted Parchment and was told my issue would have to be 'escalated'. After three days I attempted to re-contact Parchment for a status with no response. After an additional four days I received an email telling me to contact my college for assistance because Parchment could not assist me with my issue. According to their email this 'solved' my issue. These people are laughably bad but, unfortunately, I've had no choice because they are the designated third party to do this task. I have provided appropriate feedback to the college.
Hello [redacted],
I responded to your support ticket #[redacted] with the below response today.I apologize for any problems you experienced. Once you submit a transcript request on Parchment, we send it to your sending school for processing. I show that American Intercontinental University...
- Online has just approved the request and provided us with your transcript data today. We have delivered your transcript to the email address of [redacted] as you requested. You will receive an email containing a link to download your transcript.Please let me know if you need further assistance.Kind Regards,Diane
[redacted],We have responded to your refund request through your Parchment Support ticket. Please provide us with a valid home mailing address where we can mail your refund check to.Thank you.[redacted]
On 09/07/2014 the student placed a request for two transcripts from his school which approved the requests on 09/23/2014 and delivered out of our system on 09/24/2014. One was emailed to [redacted] and the other was sent via USPS to the following address:[redacted]...
[redacted]
[redacted]We sent several emails to the address listed through out the 30 days that the link was available to click. We have issued a refund for the electronic transcript request that was unopened.Thanks,[redacted]
I've ordered 2 high school transcripts for a job interview. I can't download them. The school I attended only gives out transcripts through Parchment so I'm completely stuck. I've tried to reach out several times but they do not post a customer service phone number and their contact form does not get responded to (they even send out an email to let you know the comment you submitted does no go to the cue). Horrible customer service and miserable website.
Information had been requested from the student on 07/15 from the initial ticket submitted on 6/27 (#72428) and we had received no response. The second ticket from the student was submitted on 7/29 (#78492) and resolved with her orders being cancelled since the student was able to have them...
sent directly from the school, and a $10 refund being issued to the student:Date: [redacted]Transaction ID: [redacted]Payment Method: [redacted]Amount: USD (10.00)Customer Name: [redacted]
After communicating with the parent/student, even though Parchment did mail out the transcript from [redacted], they also contacted the school directly to have another copy sent to their delivery destination. Parchment has issued a refund in the amount of $5.00 for this transcript request to the parent/student today. We have also communicated this directly to the student. Please let us know if you have further concerns.
Thank you.
Hello Revdex.com,On 06/17/2015 Muriel submitted a request for her GED Diploma to be sent. The order was fulfilled and the document was sent out. Based on the time stamp this would have been mailed on 6/18/2015 to the address given in the order via [redacted].On 08/05/2015 Muriel...
submitted a request for her GED Diploma to be sent. the order was fulfilled and the document was sent out. Based on the time stamp this would have been mailed on 8/06/2015 to the address given in the order via [redacted].Unfortunately we do not have any control over the mail once it has been given to the Post Office. Because [redacted] does not provide tracking information for standard mail we cannot track its delivery. Further more due to FERPA regulations we cannot alter the details of an order once it has been placed.I have resent her documents via [redacted] Priority and should arrive in 5 to 7 business days. The documents will be prepared and mailed tomorrow, 8/20/2015. I have also refunded one of the orders since this was a duplicate document request as a courtesy to Muriel.Kind Regards[redacted]Parchment, inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello [redacted],
I apologize that you experienced problems with logging into your account to track your GED request. I have requested that a password reset be sent to your email address.
I show that your GED diploma was mailed out on 7/19/16 to the following...
address:
[redacted]
Please note that delivery can take up to 5-7 business days.
Thank you.
Diane
This is the response on the customer's support request #[redacted], submitted yesterday, 8/2/2015, which is not during our hours of operation:Hello [redacted],We greatly apologize for the response you received on your previous support request, #[redacted].The sending colleges make the...
decisions about refunds and replacement orders, so please reach out to [redacted] and [redacted] Community College. Normally they process refunds themselves. On rare occasions, if they are unable to, they instruct us to process them, handled by an escalation team.[redacted] has a Receive account and does successfully receive electronic transcripts through that account. When you selected your recipient, you selected or type in the email address: [redacted].[redacted].[redacted]. I do not see an email address formatted like that anywhere on [redacted] admissions pages, so it is possible they did not receive it at all. The two email addresses I see which go to their Receive account are [redacted].[redacted].[redacted] and [redacted].[redacted].[redacted]. That said, I would use whichever delivery method they recommend, so if you talked to someone at [redacted] who advised you to have your transcripts mailed, then I would follow their preferences.Again, we greatly apologize for the inaccuracy of the previous response to your request. Please let us know if we can be of any further assistance.Kind regards,[redacted]
Hello,
I apologize, but we do not have a record of any correspondence with this student as the student would have contacted GED.com and spoke to their customer service representatives. For further assistance, please contact...
support.ged.com.
Kind Regards,
[redacted]
Hi [redacted]
I show that a response to Support Ticket #[redacted] reflects the following solution.
A refund has been issued to your credit card on 1/4/16. Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (10.00) Customer Name:...
[redacted] Please let us know if you have any further questions. Kind Regards,
Diane
Hello Ms. [redacted],Here is a quick summary of the events this week with regard to your order:1. You placed your order for a transcript to be sent from [redacted] University to email address [redacted].[redacted].[redacted] on Monday, August 10th. 2. [redacted] received the notification...
and uploaded your transcript data to Parchment the same day. 3. Parchment processed the transcript data and generated a secure, official electronic transcript.4. Parchment sent the delivery email to [redacted].[redacted].[redacted] in less than three hours total. This process quite often takes multiple business days to complete.5. You submitted support request #[redacted] on our website one day later, approximately 24 hours after the order was placed. Our website includes a Help Center with guides, video tutorials, and help topics for students and school administrators.6. One of our student support representatives received your email and escalated your support request in less than 15 minutes.7. You emailed us twice more, requesting an update and demanding a refund.8. One of our escalation team members called you by phone and closed your support request with a summary of the steps taken. 9. The delivery email was re-sent on 8/12 and the "download counters" were reset as well to ensure that the recipient would have plenty of opportunities to download the file to more than one computer if necessary.10. An individual from the sending school re-sent the delivery email and reset the download counters again today, 8/3/2015.[redacted] Technical College has multiple full-featured Parchment Receive accounts for different campuses, including one for [redacted]. I have reached out to Mr. [redacted] and offered assistance with downloading your transcript. We will follow up with Mr. [redacted] to ensure that your transcript is delivered.Kind regards,[redacted]
The original order was placed on 9/22/16 (DID # [redacted]) was sent to the destination selected by the student that same day. They had chosen to send that document to Laureate Education’s Parchment Receive account. The receiving institution has not yet downloaded the document. The document can...
still be accessed by an admin at the institution and downloaded directly from the History tab within their account using DID # [redacted] The second order was placed on 10/19/16 (DID # [redacted]) and was mailed out to the following address on 10/20/16.
[redacted] [redacted]
[redacted]
I went ahead and initiated a refund for these orders as a courtesy for the student. It appears that the student submitted a ticket on 11/1/16 around 11:30 am PST and our student support responded about an hour later. They offered a resend of the paper document (if the student could confirm the mailing address) and advised on where the eTranscript was sent. I will reach out to the student by the phone number provided in the details of this ticket to let them know about the refund. I will also offer to resend the mailed document via [redacted] priority (to include a tracking number) and walk student through how they can have the receiving institution download the document.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I'm confused on what you have submitted? Is it your opinion that we did receive the correct steak and you are accusing me of lying?
This is from the person that I had dinner with:
I agree.
[redacted]
SofNuTek LLC
On Feb 6, 2015, at 7:36 AM, [redacted].com> wrote:
There are 2 ribeyes. One for $40 or so
and the one we ordered. Ours was $72. It should be like a tuna
filet. Cut with a fork and tender like a firm fish. That is 60 day
aged steak.
Regards,
[redacted]
I am very disappointed with parchment. They don't take value in the customer service. I paid them for services and they treated me with disrespect. They didn't deliver my transcript the right way and it was late. I had to speak to a recording, no real people to talk to about issues. It takes them a long time to respond to emails , and when they do respond they don't address your concerns. I am very disappointed with the terrible service I received. It you have another option don't do business with parchment.
Hi [redacted] background-color: rgb(254, 254, 253);">I reopened this support ticket and reviewed your order. It appears that your document was sent out on 8/10/2016 via FedEx for Overnight delivery. I am showing that the document has since been successfully delivered to the address below: Relay Graduate School of Education Office of Enrollment Services [redacted]
[redacted]
[redacted]
The tracking number for this document is [redacted]. You can view the delivery details by going to: [redacted]Also, due to the delivery delay, I have issued a refund of $32.75 back to your credit card for this order. Please allow 3-5 business days for the funds to be returned to your account. Again, we truly apologize for inconvenience this may have caused. Please contact us if you need any further assistance.
Kind regards,
Jennifer
Kind regards, Jennifer
Per instruction from my college, I submitted a request to Parchment to send an official transcript to a certification organization for me. After two weeks the organization had not received the transcript. I contacted Parchment and was told my issue would have to be 'escalated'. After three days I attempted to re-contact Parchment for a status with no response. After an additional four days I received an email telling me to contact my college for assistance because Parchment could not assist me with my issue. According to their email this 'solved' my issue. These people are laughably bad but, unfortunately, I've had no choice because they are the designated third party to do this task. I have provided appropriate feedback to the college.
We have contacted this parent/student to resolve. Requests were cancelled and a refund was issued on 9/11/14.
Hello [redacted],
I responded to your support ticket #[redacted] with the below response today.I apologize for any problems you experienced. Once you submit a transcript request on Parchment, we send it to your sending school for processing. I show that American Intercontinental University...
- Online has just approved the request and provided us with your transcript data today. We have delivered your transcript to the email address of [redacted] as you requested. You will receive an email containing a link to download your transcript.Please let me know if you need further assistance.Kind Regards,Diane
[redacted],We have responded to your refund request through your Parchment Support ticket. Please provide us with a valid home mailing address where we can mail your refund check to.Thank you.[redacted]