Carrington Mortgage Services LLC

I went through a mortgage loan modification with Carrington Mortgage ServicesThe process took months to final and I have been paying the new finace payment for monts nowI have received two packages in the mail stating I am past due and in default and will be in foreclosure for not paying the originlal loan paymentI called on both occations and am told that it is a computer generated letter that they have no control overThese notices are very disturbing to getWith just a verbal "It's okay" is not satifactory

April 27,
*** *** ***
*** *** ***
*** ** ***
RE: Complaint I.DNo.: ***
MLD
Loan No.:
***
Dear Ms.***:
The Customer Advocate Department
of Carrington Mortgage Services, LLC (“CMS”) is in receipt of your complaint
filed with the Revdex.com (“Revdex.com”) received in our office via email
on March 25, 2015. CMS is committed to
responsible lending and servicing and we would like to address any concerns you
may have. The following is our response
to the issue(s) raised in your inquiry
As we understand your complaint, you claim that you were pre-qualified
for a mortgage loan by CMS to purchase a condo and that the closing was
scheduled in January 2015. You further
state that the Loan Officer, *** *** asked you to obtain a thirty (30)
day extension to close as there were some problems with your credit. You state that the closing was extended to
March 31, 2015; however, you express concerns with the credit problems raised
by CMS since the debt in question was already on your credit report when you
initially applied and nothing had changed since then. In addition, you allege that the Ms***
and *** *** would not respond to your emails or answer your calls, and that
as of April 2, 2014, your loan application process stopped costing you $12,000.00. Lastly, you claim that you called the CMS
Corporate offices but those calls have not been answered either
Upon review, our records show that on October 29, 2014, contact
was made with Ms*** *** at which time you discussed your desire to
purchase a condo in the amount of $345,and wanted to apply for a
mortgage loan with CMS. Upon review of
your credit report and score, Ms*** informed you that you would not
qualify because your debt to income (“DTI”) ratio was too high and your credit
score was too low. In addition, the
Homeowner’s Association (“HOA”) for this condominium complex was not Federal
Housing Administration (“FHA”) approved; therefore, you would need to qualify
for a conventional loan
On November 10, 2014, you informed Ms*** that you
had paid down some of your credit debt. On
December 8, 2014, Ms*** obtained an updated credit report and found that
two of the credit cards that you had paid down had not been updated, affecting
your overall credit score. Also, your
DTI ratio was still too high to obtain a pre-qualification at that time. On December 21, 2014, contact was made with
Ms*** and you informed her that you would be getting a raise at work and
that you had paid down two more credit cards
On January 15, 2015, you notified Ms*** that you had
received the expected raise at work. Therefore,
on January 25, 2015, Ms*** obtained an updated report and the results
showed a credit score high enough to meet a conventional loan minimum
standard. Subsequently, Ms*** provided
you a pre-qualification letter. This pre-qualification
letter outlined the terms and conditions of the pre-qualification, and also
requested documentation needed to complete your application to submit to
underwriting for review and disposition.
A copy of this letter is attached for ease of reference
On February 17, the final
missing items were received from you. On
February 18, 2015, the closing date was extended to March 6, 2015. On February 22, 2015, the file was referred
to underwriting for review and processing.
On March 5, 2015, the underwriter identified an issue with a creditor
(Ford) who had updated their credit reporting in November 2014. You claimed that this debt should have been
discharged with your prior bankruptcy in and you began to work with this
creditor to make the necessary changes to the credit reporting. Additionally, an extension to close was granted
to March 31,
On March 25, 2015, Ms***
was informed that Ford had declined your request to change how the account was
being reported. Ms*** and Mr***
requested that the underwriting team approve an exception on your loan application;
however, this request was declined due to conventional loan lending guidelines.
On March 27, 2015, Ms***
researched other possible financing options for you. Ms*** contacted the director of the HOA
for the condominium complex to ask if they were interested in obtaining FHA
approval. They responded that they were
interested and therefore began the processMs*** then processed your
application using an automatic loan underwriting system under FHA lending
guidelines and the results showed an eligible approval. On that same day, Ms*** contacted you
and your agent and explained the credit issues and that because the request for
an exception had been declined CMS could not move forward with your application
for a conventional loan. Ms***
also discussed the FHA loan option with you; however the FHA loan option would
require an extension to close. Mr
*** also talked to your realtor to explain the situation and offer alternatives.
On March 30, 2015, Ms***
spoke with you once again and reiterated that based on the current credit
report a conventional loan was not possible; however, she once again offered
the possibility of an FHA loan as an alternative but you did not want to
proceed with that option. Subsequently,
your conventional loan application was denied
Based on the foregoing, we
believe the record is clear that CMS has diligently assisted you in processing
your loan application to obtain a mortgage loan through CMS although CMS was
unable to grant a favorable decision on your conventional loan application due
to a credit issue that you were unable to
clear. Lastly, our review found
no evidence to support your claim that CMS Corporate office did not respond to
your calls or telephone message regarding this matter.
We trust that this communication
addresses all of the concerns noted in the complaint. If you have any further questions, please
contact the undersigned at *** ***, Monday through Friday, 8:AM to
5:PM, Pacific Time
Sincerely,
*** ***
Customer Advocate
CC: RevDex.com
-INQUIRIES & COMPLAINTS-
For inquiries and complaints about your mortgage loan, please
contact our CUSTOMER SERVICE DEPARTMENT by writing to Carrington Mortgage
Services, LLC, Attention: Customer Service, P.O Box 54285, Irvine, CA
92619-4285, or calling 1-800-561-4567. Please include your loan number on
all pages of correspondence. The CUSTOMER SERVICE DEPARTMENT for
Carrington Mortgage Services, LLC is toll free and you may call from 8:a.m
to 8:p.mEastern Time, Monday through FridayYou may also visit our
website at carringtonms.com
-IMPORTANT BANKRUPTCY NOTICE-
If
you have been discharged from personal liability on the mortgage because of
bankruptcy proceedings and have not reaffirmed the mortgage, or if you are the subject of a pending bankruptcy proceeding,
this letter is not an attempt to collect a debt from you but merely provides
informational notice regarding the status of the loan If you are
represented by an attorney with respect to your mortgage, please forward this document
to your attorney
-CREDIT
REPORTING-
We
may report information about your account to credit bureausLate payments,
missed payments, or other defaults on your account may be reflected in your
credit report As required by law, you are hereby notified that a
negative credit report reflecting on your credit record may be submitted to a
credit reporting agency if you fail to fulfill the terms of your credit
obligations
-MINI
MIRANDA-
This
communication is from a debt collector and it is for the purpose of collecting
a debt and any information obtained will be used for that purposeThis notice
is required by the provisions of the Fair Debt Collection Practices Act and
does not imply that we are attempting to collect money from anyone who has
discharged the debt under the bankruptcy laws of the United States
-HUD COUNSELOR INFORMATION-
If you would like counseling or assistance, you may obtain a
list of HUD-approved homeownership counselors or counseling organizations in
your area by calling the HUD nationwide toll-free telephone number at *** *** or toll-free TDD *** ***, or by going to ***You can also contact the CFPB at *** ***, or
by going to ***
-EQUAL
CREDIT OPPORTUNITY ACT NOTICE-
The
Federal Equal Credit Opportunity Act prohibits creditors from discriminating
against credit applicants on the basis of race, color, religion, national
origin, sex, marital status, or age (provided the applicant has the capacity to
enter into a binding contract); because all or part of the applicant’s income derives
from any public assistance program; or because the applicant has, in good
faith, exercised any right under the Consumer Credit Protection ActThe
Federal Agency that administers CMS’ compliance with this law is the Federal
Trade Commission, Equal Credit Opportunity, Washington, DC
-SCRA
Disclosure-
MILITARY PERSONNEL/SERVICEMEMBERS: If you or your spouse is a member
of the military, please contact us immediately.
The federal Servicemembers Civil Relief Act and comparable state laws
afford significant protections and benefits to eligible military service
personnel, including protections from foreclosure as well as interest rate
relief. For additional information and
to determine eligibility please contact our Military Assistance Team toll free
at ***
-NOTICES OF ERROR AND
INFORMATION REQUESTS-
You have the right to request documents we relied
upon in reaching our determination. You
may request such documents or receive further assistance by contacting
Carrington Mortgage Services, LLC at *** ***, Monday through Friday, 8:a.mto 8:p.mEastern Time or by mail at *** *** *** *** ** *** * ***
Colorado:
For
Colorado Residents:
*** ** *** *** ***
*** ** ***
*** ***

If your loan gets bought buy Carrington do yourself a favor and refinance now!!! They will not honor assessed or appraised home value paper work to drop your PMI instead using only the loan to value ratio on record Second they do not record your positive payments to any credit recording agency therefore your credit rating suffers Finally, if you call them with a question you will not get an answer, the people who answer the phones are strictly call takers who know nothing about mortgages, in other words don't waste your time Refinance with anyone else as soon as possible

For the past year I have been able to use an existing saved bank account to pay my mortgage Last month when I went to pay the save account was not there and I had to re-key in my information in order to pay that months mortgage A letter was mailed days after making my payment, not received, telling me that it was the wrong account number Every indication from their site and confirmation stated that the last digits were correct and the Bank routing was correct so I had no idea that what I entered was incorrect Now of course my mortgage payment is late and I am being charged a late fee This part I wouldn't mind so much if I didn't know that my credit and my ability to refinance with another mortgage company was being affected There was no call or email to let me know this was the case however their refinance team calls me times a day to see if I will refinance with them and leaves a message

I used my billpay feature at *** ** *** (***) to pay my mortgage I requested a delivery date of 6/13/in time to have it paid prior to late fees being charge The bank issued the payment on 6/it cleared 6/On 6/I received notice from Carrington (CMS) that my payment was not received and late fees assessed I called themThey needed a fax which I do not have My bank sent the fax on my behalf I called CMS back they informed me that bill pay only indicates that the bank removed the funds from my account not that the payment was received by them I called *** back - *** called Carrington and conferenced me in *** confirmed with CMS the check was endorsed and that Carrington received the fax of front and back CMS insisted it would take time to days to research but could be expedited by my providing my bank statementI refused as they should not need my statement when they have the cancelled check They also said if pymt was not made by 6/they would rep

September 18,
*** *** ***
*** *** ** *** ** ***
RE: Loan No.: ***
Complaint No.: ***
Property Address: *** *** *** *** ** ***
Dear Ms***:
The Customer Advocate Department of Carrington Mortgage Services, LLC (“CMS”) is in
receipt of your complaint filed with the Revdex.com received in our office via email on August 26, CMS is committed to responsible lending and servicing and we would like to address your current concerns you may haveThe following is our response to the issue(s) raised in your inquiry
As we understand your complaint, you are concerned regarding negative credit actions taken by CMS in connection with the receipt and application of making bi-monthly payments from your financial institutionYou stated that you initially spoke with a Customer Service Agent and were advised that sending bi-weekly payments was not a preferred method; however, that it was allowedDuring the same conversation you allege the ramifications of sending payments in bi-weekly were not addressed during the conversationYour desired resolution is to confirm there was no negative impact to your credit for submitting bi-monthly payments to CMS
We have completed a review of the loan, and our records indicate a complaint was received by our Customer Research Department on August 27, disputing negative reporting as a result of submitting bi-weekly payments to CMSAccordingly the loan was researched and a response was issued on September 15, which advised the above-referenced loan reported to the credit reporting agencies (***, *** and ***) as “current” in August For your ease of reference, I have included a copy of the response issued to you by the Customer Research Department on September 15,
On August 3, 2015, our records indicate you spoke with a Customer Service Representative who addressed the application of partial payments received to your loanDuring the conversation with our agent, you were advised that the payment you made on June 25, was inadvertently applied incorrectlyThat same day, CMS corrected the error and applied your payment using the effective dates CMS received full payments and no late charges were assessed to your account
In addition, you were notified that credit reporting must be suppressed for sixty (60) days from the date you filed a notice of error on August 26, Therefore, CMS has not reported the receipt of the August 1, payment as of the date of this letterHowever, since our records indicate your loan paid in full on September 15, 2015, CMS will report your loan to the credit agencies on October 10, with a final status as “paid in full” and “current.”
In closing, we sincerely apologize for any miscommunication in your initial conversation with our agent in regard to the submission of bi-weekly payments from your financial institution to CMSOur records conclude there has been no negative impact to your credit report and all payments you made were applied to your loan accurately using the effective dates payments were received
We trust this communication addresses all of the concerns noted in your complaintIf you have further questions, please contact the undersigned at *** ***, Monday through Friday from 8:AM to 5:PM, Pacific Time
Sincerely,
*** ***
*** ***
CC: Revdex.com
-INQUIRIES & COMPLAINTS-
For inquiries and complaints about your mortgage loan, please contact our CUSTOMER SERVICE DEPARTMENT by writing to Carrington Mortgage Services, LLC, Attention: Customer Service, *** *** *** *** ** ***, or by calling ***Please include your loan number on all pages of correspondenceThe CUSTOMER SERVICE DEPARTMENT for Carrington Mortgage Services, LLC is toll free and you may call from 8:a.mto 8:p.mEastern Time, Monday through FridayYou may also visit our website at https://carringtonms.com/
-IMPORTANT BANKRUPTCY NOTICE-
If you have been discharged from personal liability on the mortgage because of bankruptcy proceedings and have not reaffirmed the mortgage, or if you are the subject of a pending bankruptcy proceeding, this letter is not an attempt to collect a debt from you but merely provides informational notice regarding the status of the loanIf you are represented by an attorney with respect to your mortgage, please forward this document to your attorney
-CREDIT REPORTING-
We may report information about your account to credit bureausLate payments, missed payments, or other defaults on your account may be reflected in your credit reportAs required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations
-MINI MIRANDA-
This communication is from a debt collector and it is for the purpose of collecting a debt and any information obtained will be used for that purposeThis notice is required by the provisions of the Fair Debt Collection Practices Act and does not imply that we are attempting to collect money from anyone who has discharged the debt under the bankruptcy laws of the United States
-HUD COUNSELOR INFORMATION-
If you would like counseling or assistance, you may obtain a list of HUD-approved homeownership counselors or counseling organizations in your area by calling the HUD nationwide toll-free telephone number at *** *** or toll-free TDD *** ***, or by going to ***You can also contact the CFPB at *** ***, or by going to ***
-EQUAL CREDIT OPPORTUNITY ACT NOTICE-
The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, or age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant’s income derives from any public assistance program; or because the applicant has, in good faith, exercised any right under the Consumer Credit Protection ActThe Federal Agency that administers CMS’ compliance with this law is the Federal Trade Commission, Equal Credit Opportunity, Washington, DC
-SCRA DISCLOSURE-
MILITARY PERSONNEL/SERVICEMEMBERS: If you or your spouse is a member of the military, please contact us immediatelyThe federal Servicemembers Civil Relief Act and comparable state laws afford significant protections and benefits to eligible military service personnel, including protections from foreclosure as well as interest rate reliefFor additional information and to determine eligibility please contact our Military Assistance Team toll free at ***
-NOTICES OF ERROR AND INFORMATION REQUESTS-
You have the right to request documents we relied upon in reaching our determinationYou may request such documents or receive further assistance by contacting Carrington Mortgage Services, LLC at *** ***, Monday through Friday, 8:a.mto 8:p.mEastern Time or by mail at *** *** *** *** ** ***

After reading other reviews, I was scared silly when Chase sold my mortgage to CarringtonHowever, I have been immensely please with Carrington so farI have not had to deal with customer service so I can't speak to that aspect, but Carrington allows me to pay online, allows me to direct additional funds to either principal or escrow, and the most recent escrow analysis reduced my monthly payment by about $10/mo
My advice is to just make your payments on timeCarrington is a mortgage servicer and just wants the payments to be made as promised in your loan agreement

My mortgage was bought buy Carrington mortgage services (CMS) from *** ** *** in feb/mar The escrow analysis was done incorrectly not once, but twice The first time around some one from CMS placed an extra zero on a tax bill analysis so I had to pay more until this corrected After the second analysis they left a tax bill off all together At least now though my monthly payments are correct, even though I have to now pay that tax bill with out utilizing the escrow Every time you call their customer service department you can't get anywhere I'm in the process of moving my mortgage to another company RUN, don't walk, from this company!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This data is incorrect! You have created a view in our credit and made us unable to refinanceIn years we have never once been late on a mortgage paymentYou company has horrible customer service and being on hold and be disconnected when trying to discuss these issues has been near impossible!
Regards,
*** ***

July 31,
*** ** ***
*** ** ***
*** *** ***
Molino, FL
RE: Loan No.:
***
Revdex.com Complaint ID: ***
Dear Mrand Mrs***:
The Customer Advocate Department of Carrington Mortgage Services, LLC (“CMS”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”) received in our office via email on July 8, 2015. CMS is committed to responsible lending and servicing and we would like to address any concerns you may have. The following is our response to the issue(s) raised in the inquiry
As a preliminary matter, please note that our Customer Service Research Department originally received an inquiry from you on June 8, which raised the exact same issues as this current complaintAccordingly, CMS researched the loan and a response was sent to you on June 30, 2015. For your ease of reference, attached hereto please find a copy of CMS’s response dated July 30,
We regret that you were dissatisfied with our initial response to your inquiry. CMS is committed to the highest standards of customer satisfaction and professionalism. For this reason, we take all legitimate complaints regarding the conduct of our business very seriously. Although we understand you are not pleased with the outcome, your inquiry was investigated fairly and we believe it was resolved appropriately.
Nevertheless, solely as an expression of our commitment to the highest standards of customer satisfaction, we would like to take this opportunity to clarify and address any outstanding concerns in this matter.
At the outset, please note that the servicing of this Federal Housing Administration (“FHA”) insured loan was transferred from Bank of America N.A(“BOA”) to CMS on or about April 2, 2015. At the time of the service transfer your loan was showing due for the April 1, payment.
Upon further review, our records show that on April 8, 2015, CMS received a payment in the amount of $1,which was applied to the April 1, payment. After the application of this payment the interest on your loan was paid through March 31, 2015. It is important to note that the interest on the loan payment is paid one month in arrears on this mortgage loan.
On May 5, 2015, CMS received a request for a payoff statement and on May 7, 2015, a payoff statement was generated and sent to your attention which provided a payoff amount of $139,good through June 1, 2015. The payoff statement also includes an explanation regarding the interest due and payable on FHA loans. The disclosure is outlined on page two of the statement under; “Important Notice for FHA Loans”, and below are the details for ease of reference:
This is to advise you of the procedure which will be followed to accomplish a full prepayment of your mortgage. Carrington Mortgage Services, LLC will accept the prepayment (without penalty) whenever tendered with interest paid to the first day of the month following the date prepayment is received. Prepayments received after the installment due date (the first day of the month) must include interest to the next installment due date. For example, if the next installment due date is December 1; prepayments received after the installment due date (the first day of the month) must include interest to the next installment due date. For example, if the next installment due date is December 1; prepayments received on or after November will need to include interest to December 1.
Please note that unlike principal (which is paid in the current month’s mortgage payment), interest earned by the mortgagee the previous month must be paid in the next month’s mortgage payment since the interest must be earned by the mortgagee before it is owed by the mortgagor; and the interest being charged to the next installment due date with regard to repayments is, in fact, interest that was earned the previous month and has yet to be paid by the mortgagor.
A copy of the payoff statement is also attached for ease of reference. On May 12, 2015, the payoff was received and applied to your loan in the amount of $139,522.39. Below is a summary of how these funds were applied. The interest amount of $1,represented interest due from April 1, through May 31, 2015.
Principal
$138,
Interest
$1,
Recording Cost
$
Total Payoff
$139,
In addition, on May 27, 2015, the escrow balance in the amount of $1,was refunded to you via regular mail.
Based on the foregoing, we conclude that CMS did not over-charge you for interest due on the loan and no refund is due to you.
We trust that this communication addresses all of the concerns noted in the complaint. If you have any further questions, please contact the undersigned at *** ***, Monday through Friday, 8:AM to 5:PM, Pacific Time
Sincerely,
*** ***
*** ***
CC: Revdex.com
-INQUIRIES & COMPLAINTS-
For inquiries and complaints about your mortgage loan, please contact our CUSTOMER SERVICE DEPARTMENT by writing to Carrington Mortgage Services, LLC, Attention: Customer Service, P.O Box 3489, Anaheim, CA 92803, or by calling 1-800-561-4567. Please include your loan number on all pages of correspondence. The CUSTOMER SERVICE DEPARTMENT for Carrington Mortgage Services, LLC is toll free and you may call from 8:a.mto 8:p.mEastern Time, Monday through FridayYou may also visit our website at carringtonms.com
-IMPORTANT BANKRUPTCY NOTICE-
If you have been discharged from personal liability on the mortgage because of bankruptcy proceedings and have not reaffirmed the mortgage, or if you are the subject of a pending bankruptcy proceeding, this letter is not an attempt to collect a debt from you but merely provides informational notice regarding the status of the loan If you are represented by an attorney with respect to your mortgage, please forward this document to your attorney
-CREDIT REPORTING-
We may report information about your account to credit bureausLate payments, missed payments, or other defaults on your account may be reflected in your credit report As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations
-MINI MIRANDA-
This communication is from a debt collector and it is for the purpose of collecting a debt and any information obtained will be used for that purposeThis notice is required by the provisions of the Fair Debt Collection Practices Act and does not imply that we are attempting to collect money from anyone who has discharged the debt under the bankruptcy laws of the United States
-HUD COUNSELOR INFORMATION-
If you would like counseling or assistance, you may obtain a list of HUD-approved homeownership counselors or counseling organizations in your area by calling the HUD nationwide toll-free telephone number at (800) 569-or toll-free TDD (800) 877-8339, or by going to http://www.hud.gov/offices/hsg/sfh/hcc/hcs.cfmYou can also contact the CFPB at (855) 411-2372, or by going to www.consumerfinance.gov/find-a-housing-counselor
-EQUAL CREDIT OPPORTUNITY ACT NOTICE-
The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, or age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant’s income derives from any public assistance program; or because the applicant has, in good faith, exercised any right under the Consumer Credit Protection ActThe Federal Agency that administers CMS’ compliance with this law is the Federal Trade Commission, Equal Credit Opportunity, Washington, DC
-SCRA Disclosure-
MILITARY PERSONNEL/SERVICEMEMBERS: If you or your spouse is a member of the military, please contact us immediately. The federal Servicemembers Civil Relief Act and comparable state laws afford significant protections and benefits to eligible military service personnel, including protections from foreclosure as well as interest rate relief. For additional information and to determine eligibility please contact our Military Assistance Team toll free at 1-888-267-
-NOTICES OF ERROR AND INFORMATION REQUESTS-
You have the right to request documents we relied upon in reaching our determination. You may request such documents or receive further assistance by contacting Carrington Mortgage Services, LLC at (800) 561-4567, Monday through Friday, 8:a.mto 8:p.mEastern Time or by mail at P.OBox 3489, Anaheim, CA

This company has a TERRIBLE practice of soliciting unwanted services! I have been called no less than 25-times since Chase sold my account to Carrington for offers to refinance My number is on the Do Not Call Registry, I have asked not to be called, and have also emailed them and asked not to be contacted anymore--several times! They continue to contact me! This is SO SO ANNOYING! I have filed a complaint with the FCC and my State Attorney General and plan on filing whatever other complaints I can until this stops! Apparently these people are to stupid to understand STOP!

I did not ask this company for a Mortgage I was as many transferred by Bank of America They have terrible customer service My home insurance and taxes went down and they continued to raise my mortgage until I contacted the Consumer Financial Protection Bureau and wage a complaint and then adjusted my account and sent me the credit amount in a check They took it personal and retaliated treating me as a rival and not a customer by slandering me personally in their response thru the consumer financial protection bureau If you need help concerning them contact the Consumer Financial Protection Bureau asap!!! My complaint thru CFPB helped me get my payment where it was suppose to be and get the extra monies back Carrington is horrible!!!!!

I have tried to send payment to reinstate my current loanI wired the money, called to let you know that I wired it and that I had a receiptI received a phone call from my bank stating that you had rejected the wire transferI tried to call to get answers as to why you would reject someone paying off a debt owed to you only to be told I would get a call back from a supervisor in hoursThe problem with this is that it will now be past the expiration date of the reinstatementI do not feel that it is fair or that it is professional to reject funds that were sent before the reinstatement deadlineNor is it acceptable to have to wait up to hours to get a responsethe Customer Service Representatives that I spoke to, while out of their control, did not handle my call appropriately nor did they give me an acceptable answerI asked to speak to a manager several times only to be denied and to be told not to call backHow is it that I am actually trying to pay my debt and am tre

This company bought our house loan from *** ** *** and contacted us with an offer to lower our interest rateThey were very fair and had fast, great serviceI would recommend them to anyone looking toGet a homeowner loan

I was laid off for a couple months around the time my daughter was bornWe were really behind on bills and struggling to catch upOnce I finally started working, my wife was doubling up on payments and paying billsOur monthly note was around $per monthMy wife had $1,and was applying it to what we owed onlineI believe she was paying all of June's payment and some toward the July paymentTheir online website said pay any amount between $617-or somethingMeaning both payments we owedMy wife entered to pay $1,because that's what she hadUnder the assumption June would be paid and the rest would pay the majority of the July paymentWe had no idea they applied it to the principal until almost a month later when we got a letter in the mail saying we owed the full July paymentMy wife was upset and called carringtonShe explained the situation but they would not speak with her because she's not on the loan, even though I have told them she does the bills and ca

Carrington Mortgage Services has been a nightmare to deal withThey lied about postponing the foreclosure sale date and working with my on a modificationI spoke to them on Tuesday and was assured that they were reviewing my application and everything was fineI received a call today, did not bother to even leave a message and I called back to inquire about the callI was told my modification was denied and the sale date was set for 3/which is days awayThe lady on the phone was rude and kept screaming at me telling me that I didn't have enough income and other issues so no to bother trying to reapplyI am about to be homeless because a greedy bank does shady and unethical things to kick people out of their homesI was told not to even bother trying to do a short sale because I wouldn't have timeThere is no customer service and no one to talk to that will listen or at least try to help Very predatory tactics and simply dishonest

Carrington Mortgage Services completely botched the closing on our property that we were sellingCarrington took several weeks to process the payoff statement after the settlement service requested itThey did not process the request for several weeks after the settlement service called several times to get the payoff statement for the upcoming settlementWhen the payoff statement finally was generated the information was grossly incorrectThe date for the statement was incorrect by a year in advance requiring us to pay nearly $8,in overage of interest and an additional nearly $in late fees for services that were not renderedFinally when the mistake was caught they told us to reprocess the payoff statement would take an additional 24-hours which they would also charge interest to the account in which we would lose an additional $They refused to rush the order any faster and proceeded to tell us that the error was probably because the 3rd party (the settlement serv

Worst company to finance a loan inconsistencies with requestAfter approving the loan they dragged on several things seem to be untrained underwriters making up things as they goI have closed on two homes before this and never experienced the lack of caring for a customer as this company shows not to mention the invalid closing dates that caused my family to live in a hotel for weeks n they still not doing anythingThis company No way has an A because how they mishandled my loan shows serious inability to care about families

My mortgage payment went up 100$ making my scheduled payment $shortI was not aware of this changeI called immediately when I received a collection letter and paid the $shortfallI have never missed even a partial payment in years - and they still refused to waive the fee$fee on a $shortfall? UnconscionableThey also do not accept online bill payments, credit card payments - you have to literally mail them a check that they will take their time to cashThey even threatened to report me to the credit bureaus if I didn't pay immediatelyBeware of this shady company!

Just ridiculousHolding my payment to report me late because I did not want to buy my insurance from themWhere are the checks I mailed? Check other reviews about this scam mortgage company before you consider doing business with themI highly discourage anyone from doing business with "Carrington mortgage services LLC."