Casa Realty

Complaint: [redacted] All American Chevrolet of Odessa mailed us the remainder of the payoffThey, however, did not apologize or address the rebate issue Regards, [redacted]

As I stated yesterday I am reviewing all the information on this customerI am gathering the information and service historyI received an email from your daughter and I have forward that to my legal departYesterday was the first knowledge I have of any concerns [redacted] GM

unfortunately the customers will have to file a claim with their insurance companyTheir insurance and the customer is liable for their own vehicleThat hail storm was out of any control of the dealershipWe understand them being upset but due to the circumstances it is out of our control

The vehicle come in with no fluid in the front differentialThe customer was provided an estimate before work had been started, He approved the repair with the given estimateFor customer satisfaction we will offer a 10% discount to the customerThank you

To whom it may concern;I [redacted] have fixed this car numerous times with in the past month for [redacted] .I have explained to the customer numerous times that they need to do oil change, fluid checks from time to time because it is used car [redacted] drove his vehicle without antifreeze in his radiator over miles from Modesto to the bay area.Last repaid I performed on their car was a radiator, fluid change and oil change...They think they have a lifetime warranty with free parts and labor...They have never purchased any extended warranty.They promised me that they will pay for their radiator and other repairs, and they never did, I had to pay to shop out of my own pocketLast but not least they didn't even make their car payment and it leaves me with bad credit with repair shop and finance company for their car payment.Thank You

Complaint: [redacted] I am rejecting this response because: does not present a resolution? While I am doubtful of the business' sincerity based on its repeated historical demonstrations, I am hopeful that the business will finally begin some semblance of working to resolve the matter Regards, [redacted]

I will visit with my service manager ***? on Monday and see what we can do [redacted] ?

appreciate your feedbackI am [redacted] the General ManagerI do the ads and tv spotsI would love to earn your businessPlease feel free to call me on my cell number [redacted] ***I would be happy to review your car dealThanks **

Complaint: [redacted] I am rejecting this response because:? All American Chevrolet of Odessa appears to have an extensive history of being "crooked", they had my vehicle in their possession and should of taken better care of my vehicle, I TRUSTED THIS COMPANY.? My wife has called numerous times to speak to [redacted] and Andy, these two individuals have yet to return our calls.? The Service Manager [redacted] is condescending as unprofessional, therefore this particular individual shows the pattern of this dealerships display of how this business is ran, I am shocked? All American Chevrolet of Odessa is still in business.I strongly believe that All American Chevrolet of Odessa has had a longevity of issues not only with me as the CUSTOMER but many other customers that All American Chevrolet of Odessa has done wrong to.? ? All American Chevrolet of Odessa tends to continuously sweep issues? under the carpet or point blank do not take responsibility for;? In this case this business ALL AMERICAN CHEVROLET OF ODESSA must start to take responsibility and correct their wrong doings, STARTING WITH REPAIRING OUR VEHICLE.I AM REQUESTING FULL REPAIR OF ALL HAIL DAMAGE TO OUR CHEVROLET SILVERADO, WHEN MY WIFE DROPPED OFF OUR VEHICLE IT WAS IN PERFECT CONDITION.? THIS EXPERIENCE WITH ALL AMERICAN CHEVROLET OF ODESSA WILL NOT STOP HERE AND WE WILL GO TO THE NEXT LEVEL TO MAKE SURE THIS DEALERSHIP DOES BUSINESS THE RIGHT WAY Regards, [redacted] ?

I, [redacted] here at Premier Auto sold the ford ranger truck to [redacted] On 11/17/per his request and needing a truck ASAP, I did inform him of the truck needing Some minor repairs and smog and the truck not being ready for the moment, his response was, PLEASE I NEED A TRUCK TODAY[redacted] said the truck had a gas leak so he brought it back and I fix it for free and paid the labor out of my own pocketI did agree to help him and he agreed to bring it back for minor repairs and smog with the agreed amount of the selling priceI [redacted] paid for all the labor cost out of my own pocketI completed minor repairs and smog without charging him anything extra, month later he starts asking for more repairs or few hundred back due to him spending few hundred on repairsI did try to explain to him, I did my part with repairs before and after the sell and anything after days or miles, I am no longer responsible forThank you

After reviewing the information on this customer it appears that we have not done anything to except buying a unit backThe Odessa [redacted] completed the recalls and did the service workWE have found no reason to buy it back or refund any down payment

I, ***, am the manager at Premier Auto, I offer [redacted] an extended warranty, but he denied to purchase any warranty from premier auto on the day he purchase his truckI still help him to fix the repairs after the sale, and I paid the mechanic from my own pocketI got the truck smog for Alfredo and gave him the plates and Registration [redacted] also did not purchase a contract cancellation option and he signs the contract cancellationI don't understand what Alfredo wants from me at this time; I did everything he ask me to doIf you have any questions please give me a call at [redacted] Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response is okI would like to hear back and they hopefully have a better resolution for me Regards, [redacted] ***

I am rejecting this response because:I [redacted] , I don't want extended warranty,I don't want your money,I don't want free repairs, I clearly stated at the beginning of this report that all I wanted and asked for repeatedly is the copy of the smog certificate for this ford ranger....smog certificate!!!!!! nothing else,Thank You!

I am rejecting this response because: to whom it may concern I [redacted] , I was is no rush to purchase a vehicle since I already owned two a Honda odyssey and a Toyota camry, I did a business transaction with the dealer like any other, when he provided me with the receipts the first paper that I asked him for was for the smog certificate since it is ILLEGAL IN THE STATE OF CALIFORNIA TO SELL A VEHICLE WITHOUT ONE, ***S REPLIED WAS I WILL GET IT FOR YOU WHEN I GET YOUR PLATES AND REGISTRATION SINCE I HAVE TO RUN OUT OF HERE IN A RUSH, I trusted him since the Toyota camry that I owned was purchased at the same dealer with the same salesperson, when it comes to the repairs made by his mechanic, ONE DAY after purchasing the truck ford ranger I WENT TO THE GAS STATION TO FUEL IT UP AND GAS STARTED GUSHING FROM UNDER THE TRUCK SO I CALLED [redacted] AND HE TOLD TO BRING IT IN, AND THEN ANTIFREEZE WAS LEAKING FROM THE RADIATOR,AGAIN WHEN I WENT TO THE DEALER I ASKED MR [redacted] FOR THE SMOG CERTIFICATE AND ASKED HIM WHO PERFORMED THE SMOG CHECK,IN WHAT STATION,HIS REPLIED WAS DONT WORRY I WILL HAVE MY MECHANIC FIX IT, ALL YOU HAVE TO PAY IS FOR PARTS,,NOTE THE ONLY PROBLEM I KNEW ABOUT THE FORD RANGER WAS THE POWER STEERING PUMP AND I DID BUY A NEW ONE FOR IT, [redacted] KEPT THE THE TRUCK IN THE DEALER FOR THREE WEEKS MAKING THE REPAIRS, AND WHEN HE FINALIZE THE REPAIRS HE WANT IT ME TO PAY FOUR HUNDRED DOLLARS EXTRA ON TOP OF PARTS,WHICH THAT DIDNT HAPPENED,AND STILL NO SMOG CERTIFICATE!!!!! WHEN I OFFER TO RETURN THE TRUCK HE TOLD ME THAT I HAD SIGN A SHEET OF PAPER STATING THAT I COULD NOT RETURN THE TRUCK, BUT IS IT OK TO SELL A VEHICLE IN CALIFONIA WITHOUT A SMOG CERTIFICATE??? I DO HAVE A WITNESS TO ALL THIS

Complaint: [redacted] I am rejecting this response because:First Reason for RejectionThe business' message does not present a resolution;Second Reason for RejectionThe first sentence of the business' message is unintelligible, vague and ambiguous: "After reviewing the information on this customer it appears that we have not done anything to except buying a unit back";Third Reason for RejectionThe business makes a strawman argument: "The Odessa [redacted] completed the recalls and did the service work." I do not dispute that work was done on my car In fact, as set forth in my complaint, the business has worked on my car multiple times and yet their multiple repair efforts have each and all failed to repair the problems and safety threats in my car A large basis for my complain is that, after the business' violations of law in selling me the car, it's multiple repair attempts have all failed.Fourth Reason for RejectionThe business claims, "WE have found no reason to buy it back or refund any down payment." However, as set forth in my complaint, the business has, in fact, offered to buy my car back, albeit at an insulting price that makes a mockery of the concepts of equity and fair dealing On September 20, 2016, the business's agent, [redacted] , wrote up and presented to me a proposal to buy back my car, containing itemized financial figures I have the documents and witnesses to prove this (along with other allegations) The business says it found no reason to buy back my car, and yet it presented me with a buy-back proposal (something it would not have presented me if it had "no reason" to do so).Regards, [redacted]

Complaint: ***
I am rejecting
this response because: Yes, the fluid level was LOW, not empty ! The only "escape" for the fluid was out the vent lineThe fluid vented because something failed and caused the differential to get hotThis is basic physics "101"Heat causes expansion, fluid gets hot( and expands ), has nowhere to go but out the venttherefore low fluid levelThey know full well that this is a very distinct possibility, but were not even willing to entertain it. Instead, they chose to put their own spin on it stating that the failure was due to low fluidI contend that the reverse is trueas stated above, something caused the differential to get hot and vent the fluidThe fluid was low BECAUSE of the failure, it didn't cause it!
Regards,
*** ***

Vehicle is being worked onIt was two and a half weeks on the customers insurance company to review and assess the damageParts are here and we will have the mechanical portion done by FridayThe body shop is currently months behind so the body work will not completedCustomer has been
repeatedly updated on the progress of his vehicle

Complaint: ***
I am rejecting this response because: does not present a resolution While I am doubtful of the business' sincerity based on its repeated historical demonstrations, I am hopeful that the business will finally begin some semblance of working to resolve the matter
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The vehicle would start up and drive all it needed was a key programmedThe dealer claimed they found other problems and now even the original key will not start up the car.
Regards,
*** ***