Casa Realty

Complaint: [redacted]I am rejecting this response because:First Reason for RejectionThe business' message does not present a resolution;Second Reason for RejectionThe first sentence of the business' message is unintelligible, vague and ambiguous: "After reviewing the information on this customer it appears that we have not done anything to except buying a unit back";Third Reason for RejectionThe business makes a strawman argument: "The Odessa [redacted] completed the recalls and did the service work."  I do not dispute that work was done on my car.  In fact, as set forth in my complaint, the business has worked on my car multiple times and yet their multiple repair efforts have each and all failed to repair the problems and safety threats in my car.  A large basis for my complain is that, after the business' violations of law in selling me the car, it's multiple repair attempts have all failed.Fourth Reason for RejectionThe business claims, "WE have found no reason to buy it back or refund any down payment."  However, as set forth in my complaint, the business has, in fact, offered to buy my car back, albeit at an insulting price that makes a mockery of the concepts of equity and fair dealing.  On September 20, 2016, the business's agent, [redacted], wrote up and presented to me a proposal to buy back my car, containing itemized financial figures.  I have the documents and witnesses to prove this (along with other allegations).  The business says it found no reason to buy back my car, and yet it presented me with a buy-back proposal (something it would not have presented me if it had "no reason" to do so).Regards,[redacted]

After reviewing the information on this customer it appears that we have not done anything to except buying a unit back. The Odessa [redacted] completed the recalls and did the service work. WE have found no reason to buy it back or refund any down payment.

Complaint: [redacted]
I am rejecting this response because:  All American Chevrolet of Odessa appears to have an extensive history of being "crooked", they had my vehicle in their possession and should of taken better care of my vehicle, I TRUSTED THIS COMPANY.  My wife has called numerous times to speak to [redacted] and Andy, these two individuals have yet to return our calls.  The Service Manager [redacted] is condescending as unprofessional, therefore this particular individual shows the pattern of this dealerships display of how this business is ran, I am shocked All American Chevrolet of Odessa is still in business.I strongly believe that All American Chevrolet of Odessa has had a longevity of issues not only with me as the CUSTOMER but many other customers that All American Chevrolet of Odessa has done wrong to.  All American Chevrolet of Odessa tends to continuously sweep issues under the carpet or point blank do not take responsibility for;  In this case this business ALL AMERICAN CHEVROLET OF ODESSA must start to take responsibility and correct their wrong doings, STARTING WITH REPAIRING OUR VEHICLE.I AM REQUESTING FULL REPAIR OF ALL HAIL DAMAGE TO OUR 2014 CHEVROLET SILVERADO, WHEN MY WIFE DROPPED OFF OUR VEHICLE IT WAS IN PERFECT CONDITION.  THIS EXPERIENCE WITH ALL AMERICAN CHEVROLET OF ODESSA WILL NOT STOP HERE AND WE WILL GO TO THE NEXT LEVEL TO MAKE SURE THIS DEALERSHIP DOES BUSINESS THE RIGHT WAY.
Regards,
[redacted]