Casa Realty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, which does not present a resolution. While I am doubtful of the business' sincerity based
on its repeated historical demonstrations, I am hopeful that the business will finally begin some semblance of working to resolve the matter
Regards,
*** ***

unfortunately the customers will have to file a claim with their insurance companyTheir insurance and the customer is liable for their own vehicleThat hail storm was out of any control of the dealershipWe understand them being upset but due to the circumstances it is out
of our control

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response is okI would like to hear back and they hopefully have a better resolution for me
Regards,
*** ***

We talked to *** yesterday and gave them an updateWe are waiting for the duplicate title to come from Missouri and once that comes in we can register the vehicleThe title will be sent directly to *** from the state once the registration is processed

Complaint: ***The MSRP was $43,After add-ons and charges, the price was $47,The finance manager *** *** made "mistakes" when typing up the documents so many times that we didn't leave the dealership until almost 9pmIf you look at the document number for the sale prior to us, I'm sure there is at least a number gapI believe he retyped the document repeatedly to confuse usThis dealership is unethical & should be investigated
Regards,
*** ***

Complaint: ***All American Chevrolet of Odessa mailed us the remainder of the payoffThey, however, did not apologize or address the rebate issue
Regards,
*** ***

After reviewing the information on this customer it appears that we have not done anything to except buying a unit backThe Odessa *** completed the recalls and did the service workWE have found no reason to buy it back or refund any down payment.

Complaint: ***
I am rejecting this response because: (1) it does not present a resolution, and (2) as Mrs*** is the General Manager and is claimed on her business website to be "Principal" of the business, and as several of her agents had knowledge and notice of the concerns, Mrs*** had constructive notice of the concerns. Notice to an agent is deemed notice to the principalPNS Stores, Incv*** *** *** *** *** *** *** *** *** *** * *** *** *** ** *** *** *** *** *** *** ***) (holding that notice to an agent is notice to the principal))
Regards,
*** ***

Complaint: ***
I am rejecting this response because: (1) it does not present a resolution, and (2) as Mrs*** is the General Manager and is claimed on her business website to be "Principal" of the business, and as several of her agents had knowledge and notice of the concerns, Mrs*** had constructive notice of the concerns. Notice to an agent is deemed notice to the principalPNS Stores, Incv*** *** *** *** *** *** *** *** *** *** * *** *** *** ** *** *** *** *** *** *** ***) (holding that notice to an agent is notice to the principal))
Regards,
*** ***

The vehicle was towed to the dealershipWe attempted to program vehicleThe vehicle would not program, Ihas other issues customer declined repairsThe dealership waived all diagnostic charges for customer satisfactioncustomer said he was taking vehicle

I am going to look into this matterAppreciate your feedbackI will let you know soon

I will visit with my service manager *** on Monday and see what we can do***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, which does not present a resolution. While I am doubtful of the business' sincerity based
on its repeated historical demonstrations, I am hopeful that the business will finally begin some semblance of working to resolve the matter
Regards,
*** ***

Complaint: ***The MSRP was $43,After add-ons and charges, the price was $47,The finance manager *** *** made "mistakes" when typing up the documents so many times that we didn't leave the dealership until almost 9pmIf you look at the document number for the sale prior to us, I'm sure there is at least a number gapI believe he retyped the document repeatedly to confuse usThis dealership is unethical & should be investigated
Regards,
*** ***

As I stated yesterday I am reviewing all the information on this customerI am gathering the information and service historyI received an email from your daughter and I have forward that to my legal departYesterday was the first knowledge I have of any concerns*** *** GM

appreciate your feedbackI am *** the General ManagerI do the ads and tv spotsI would love to earn your businessPlease feel free to call me on my cell number *** *** ***I would be happy to review your car dealThanks **

The store has since refunded the amount of payoff that was greater then they owedIn
reviewing the file we do not owe them any additional fundsThe msrp was the truck has accessories installed which made the price over MSRPBedliner, Wheel locks, Hitch cover, nerf bars, and window tintThe paperwork reflects the rebatesI tried to communicate with the customer and they have not returned my callWe helped this folks in letting them out of the first truck they boughtThe paperwork was completed and approvedI backed out the first deal due to them not being able to get in and out of the truck with ease due to a small childWe pride ourselves in taking care of customersWe have the highest percentage of repeat buyer within the regionSorry that they stopped communicating with us

We have customer vehicle in the Service Deptnow. The Service Manager *** *** has talked with the customer and decided on a resolution for the customers satisfaction

The vehicle come in with no fluid in the front differentialThe customer was provided an estimate before work had been started, He approved the repair with the given estimateFor customer satisfaction we will offer a 10% discount to the customer. Thank you

Complaint: ***I am rejecting this response because:First Reason for RejectionThe business' message does not present a resolution;Second Reason for RejectionThe first sentence of the business' message is unintelligible, vague and ambiguous: "After reviewing the information on this customer it appears that we have not done anything to except buying a unit back";Third Reason for RejectionThe business makes a strawman argument: "The Odessa *** completed the recalls and did the service work." I do not dispute that work was done on my car. In fact, as set forth in my complaint, the business has worked on my car multiple times and yet their multiple repair efforts have each and all failed to repair the problems and safety threats in my car. A large basis for my complain is that, after the business' violations of law in selling me the car, it's multiple repair attempts have all failed.Fourth Reason for RejectionThe business claims, "WE have found no reason to buy it back or refund any down payment." However, as set forth in my complaint, the business has, in fact, offered to buy my car back, albeit at an insulting price that makes a mockery of the concepts of equity and fair dealing. On September 20, 2016, the business's agent, *** ***, wrote up and presented to me a proposal to buy back my car, containing itemized financial figures. I have the documents and witnesses to prove this (along with other allegations). The business says it found no reason to buy back my car, and yet it presented me with a buy-back proposal (something it would not have presented me if it had "no reason" to do so).Regards,*** ***