Cash America International, Inc

Complaint: ***
I am rejecting this response because: I have already done what they stated in the message and if they are not connected with that business then I would like to find out who isand have them reimburse me
Regards,
*** ***

Attempting to contact MrWallaceLeft voicemail at the number providedAwaiting his response

We received a complaint filed by *** *** ** ***, thank
you for bringing this matter to our attention
We were able to reach an amicable resolution to resolve this
matter with the customer
We appreciate the opportunity to assist in bringing this
matter to a close

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

We’ve reviewed *** ***’s complaint however due to consumer privacy we are unable to discuss with him any account details pertinent to the issue in question as the account is not his own

We have reached out to this customer and have been unable to come to a mutually agreeable resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
I have not heard or spoke to anyone at Cash America pawn since I filled this Revdex.com complaintThey have ignored my complaint and lied to the Revdex.com out of fearWhat they did was unethical and upon speaking with *** that I was told has demanded that all customers items need to be returned asap in order for the store to sell the customers items back to them so the store can make moneyWhich is what happened to me I had to purchase my own items which is a con game and it appears that it is all about money and not customer service My complaint was ignored Nothing has been resolved What saddens me the most is the deceit and manipulation from the manager *** and the general manager *** they all lied in order to steal my merchandise and or make 3x the moneyIt was clearly to be held without any penalties it was written on the receiptNothing has been discussed nor resolvedCash America is running scaredI spoke with *** prior to making a complaint with the Revdex.com since she insisted that she force the managers at the stores to put back all items thats hours past due regardless of the situationSo the entire response from cash america pawn to you is absolutely false.
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

*** *** *** *** *** *** is in receipt of a complaint filed by *** *** *** dated October 17, and we thank you for bringing this matter to our attentionWe have reached out to *** *** and were able to come to an amicable resolutionWe apologize for any
inconvenience this may have caused himWe appreciate the opportunity to have assisted him and bring this matter to a close

*** *** *** *** (“*** ***”) is in receipt of a consumer complaint submitted by *** *** *** *** dated September 1, 2017, we thank you for the opportunity to respond and provide further information. We have reviewed *** ***’s complaint and made several
attempts to contact her at the phone number she provided however all attempts were unsuccessful*** *** is more than welcome to contact our corporate compliance office to discuss any grievance and/or concerns she may have

We regret to inform you that we are unable to arrive at a mutual satisfactory resolution in this matter

*** *** *** *** (“*** ***”) is in receipt of a consumer complaint submitted by *** *** *** *** dated August 31, 2017, we thank you for the opportunity to respond and provide further information. We have reviewed *** ***’s complaint and made several
attempts to contact her at the phone number she provided however all attempts were unsuccessful*** *** is more than welcome to contact our corporate compliance office to discuss any grievance and/or concerns she may have

We made several attempts to speak with *** *** however had no luck in reaching her*** *** may contact our customer service department with further questions and/or concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I did not return the next day I returned the same day
That afternoon But that's OK just for get the whole thing I just wont go back

We have reached out to *** *** and were able to reach an amicable resolution*** *** confirms she is satisfied and has no further grievances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
I intentionally did not return for the gunsCash America solicited redemption or renewal by phone of the damaged merchandise and apparently is now going to have to deal with a lawsuitIf the guns aren't damaged, Cash Amaerica can prove that assertion by providing photographsHowever, soliciting funds by phone for damaged pledged items is a nefarious business practice
Regards,
*** ***

We are in receipt of the consumer complaint filed by *** *** and provide the response belowThe customer’s complaint has been reviewed and we are still in the process of investigating his concerns*** *** appreciates the opportunity to address the matter

Complaint: ***
I am rejecting this response because:it was not resolved the address you are requesting is *** *** ** *** **
Regards,
*** ***

We have received and reviewed the correspondence from *** *** *** and have reached out to her to discuss the matterWe were able to resolve her concerns.Thank you for bringing this matter to our attention

Dear Ms***
I am in receipt of your letter forwarding Mr*** complaint. By way of background. Mr*** pawned 2 guns on February 14, 2015. The last day of grace on these loans was May 23, 2015. Mr*** failed to renew, extend or redeem the firearms and
as a result ownership transferred to Cash America. However, in keeping with Cash America's goal to provide outstanding customer service, the shop manager held onto the guns for several weeks in order to give Mr*** an opportunity to pick them up. On June 13, 2015, Mr*** came into the shop to retrieve the guns that he had pawned and lost due to failure to make payment. After making payment on the guns, the manager brought the guns out to Mr***. The guns had some superficial rust on them. This is perfectly due to the fact that guns must be cleaned and oiled regularly. The shop manager explained this to Mr. *** and stated that the rust would just wipe off when cleaned. Mr*** decided that due to the rust he no longer wanted the guns. The manager voided the transaction and Mr*** left the shop.
The guns have now been cleaned and placed out for sale. If Mr*** in interested in purchasing his guns back, he is welcome to do so if they are still available at the time he returns to the shop to buy them
It is always Cash America's goal to provide outstanding customer service including satisfactory resolution to matter such as this. However, all actions taken by Cash America were within the law and in accordance with the pawn contract
Sincerely,
*** ***, Field Legal Support Manager, Cash America International, Inc